We performed a comparison between Arcserve UDP and Carbonite Server based on real PeerSpot user reviews.
Find out in this report how the two Backup and Recovery solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."Instant recovery is the most valuable feature of Arcserve UDP."
"The data protection functionality is the most valuable feature of this solution."
"The most valuable feature of Arcserve UDP is live replication."
"The backup is the most valuable feature. It also makes storage very easy."
"This product is extremely user-friendly and it is capable of performing large-scale archive/backup (five+ years worth). It is easy to store, maintain, and check backups."
"It allows us to back up all the servers and centrally manage them."
"One of the things that I do like about it is that it has a very good deduplication feature."
"The recovery part of the product is very good."
"Easy verification of things is the most valuable feature."
"The solution is a free engine to help work with the container."
"It does not slow down your computer or use a lot of resources as it works."
"It seems reliable and easy to use."
"I find the BMR/image and the recovery pieces are valuable."
"Technical support handled all our issues quickly and effectively."
"The efficiency and convenience are excellent."
"The solution is very stable."
"The support could be more knowledgeable and faster."
"I don't know whether the tool has VMware integrations. It would be good to cover this area if it doesn't have those."
"The solution can use a lot of bandwidth when the scheduling is not done, it should auto-schedule itself. For example, if there are 50 users connected in the network at 12 o'clock and the backup is not scheduled. At this time the network offices are going to have performance issues when it is doing a backup. Having a feature to auto-schedule a time when the network is not being used often would be beneficial."
"Based on my experience, whenever we need support, there are difficulties with communication when trying to resolve the issue."
"Its interface can be improved. I find it unintuitive."
"The solution can improve by allowing older versions to support the latest version of the OS."
"I had an issue with Arcserve UDP during the failover and the secondary machine didn't get back online, even though it ran automatically. I faced the issue during a crisis situation. However, I haven't faced such a problem again."
"We have to use a Microsoft hypervisor for installation which is expensive."
"The only thing that I would like to see improved is related to marketing. Currently, it is very difficult to find the right paper and stuff for me. Their marketing department should provide better information because currently, it is very difficult to find information on the internet. It was bought over by OpenText, and you won't be able to find a lot of information about this solution on their site. They should also provide training facilities for commercial purposes. Some of my colleagues recently went for pilot training, and they were technical. If I want to get trained, the training has to be more commercial. Currently, there is no such training for users like me."
"It could be a little bit easier or faster to be able to access data files without having to download anything."
"The support for object storage isn't quite there yet. Its public cloud support can be improved. I would love to see the public cloud support for object storage, and it would be great, but what I always hear from the folks at Carbonite is that in a lot of cases, it directly competes with their cloud offering. So, I don't know when or where that will go or if that will go anywhere, but we are hopeful to see something. The dashboard is a little outdated. If they gave it a facelift and put some better design around their dashboard, that would be tremendous. I generally care less about the visual aesthetics of an application as long as it does what it needed to do, which is true in the case of this solution. We also have the Microsoft 365 platform. Because they're two separate platforms, I have to log in to my Microsoft platform to manage it, and I have to log into my Carbonite server backup platform to manage it. Having these two coexist together in one management console is really what we're looking for, but we went for it knowing this. We also knew that there would be some integration coming down the road. So, we're again hoping to see some of that coming in 2021."
"They do not yet have USB recovery but they are adding it in coming releases."
"In the next release I would like to see an improvement in the auto failover option."
"The stability has room for improvement."
"The Hyper-V backup has room for improvement."
Arcserve UDP is ranked 18th in Backup and Recovery with 41 reviews while Carbonite Server is ranked 35th in Backup and Recovery with 7 reviews. Arcserve UDP is rated 7.6, while Carbonite Server is rated 8.2. The top reviewer of Arcserve UDP writes "Global deduplication, stable, and flexible licensing options". On the other hand, the top reviewer of Carbonite Server writes "A simple, efficient, reliable product". Arcserve UDP is most compared with Veeam Backup & Replication, Acronis Cyber Protect, Dell PowerProtect DD (Data Domain), Veritas Backup Exec and Rubrik, whereas Carbonite Server is most compared with Veeam Backup & Replication, Zerto, Oracle Data Guard, Azure Backup and Veeam Backup for Microsoft 365. See our Arcserve UDP vs. Carbonite Server report.
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