Arcserve UDP vs Carbonite Server comparison

Arcserve and OpenText are both solutions in the Backup and Recovery category. Arcserve is ranked #24 with an average rating of 6.8, while OpenText is ranked #59. Arcserve holds a 1.1% mindshare in BRS, compared to OpenText’s 0.7% mindshare. Additionally, 84% of Arcserve users are willing to recommend the solution, compared to 100% of OpenText users who would recommend it.

Arcserve UDP

Read 43 Arcserve UDP reviews

2,557 Views
2,225 Comparison Views

84% willing to recommend

Carbonite Server

Read 7 Carbonite Server reviews

1,359 Views
1,046 Comparison Views

100% willing to recommend

Arcserve UDP

Carbonite Server

Comparison Buyer's Guide

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Executive SummaryUpdated on Sep 11, 2024

Arcserve UDP and Carbonite Server are both prominent data protection solutions. Arcserve UDP is praised for its comprehensive backup options, while Carbonite Server excels in seamless data recovery processes, making it popular among users who prioritize reliability in data restoration.

Features: Arcserve UDP is noted for its wide range of backup options, integration capabilities, and scalability. Carbonite Server is valued for its robust data recovery features, cloud integration, and user-friendly interface.

Room for Improvement: Arcserve UDP users highlight the need for a more intuitive setup process, better documentation, and improved user onboarding. Carbonite Server users request enhanced reporting tools, faster customer support, and more comprehensive training resources.

Ease of Deployment and Customer Service: Arcserve UDP's deployment is considered straightforward but requires technical knowledge. Carbonite Server is easy to deploy and user-friendly. Arcserve offers extensive customer service, though users suggest it could be more efficient. Carbonite's customer service is noted for its professionalism but could improve in response time.

Pricing and ROI: Arcserve UDP offers competitive pricing with a strong ROI, particularly for businesses needing a full-featured solution. Carbonite Server's pricing is higher, but users believe the superior data recovery justifies the cost. Arcserve provides value through its feature set, while Carbonite delivers ROI through reliable recovery capabilities.

To learn more, read our detailed Arcserve UDP vs. Carbonite Server Report (Updated: September 2025).

Buyer's Guide

Arcserve UDP vs. Carbonite Server

September 2025

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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

Arcserve UDP

Ranking in Backup and Recovery

24th

Average Rating

7.6

Reviews Sentiment

7.7

Number of Reviews

Ranking in other categories

Disaster Recovery (DR) Software (16th)

Carbonite Server

Ranking in Backup and Recovery

59th

Average Rating

8.2

Reviews Sentiment

7.3

Number of Reviews

Ranking in other categories

Cloud Backup (48th)

Mindshare comparison

As of September 2025, in the Backup and Recovery category, the mindshare of Arcserve UDP is 1.1%, down from 1.4% compared to the previous year. The mindshare of Carbonite Server is 0.7%, up from 0.6% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Backup and Recovery Market Share Distribution
Product	Market Share (%)
Arcserve UDP	1.1%
Carbonite Server	0.7%
Other	98.2%

Backup and Recovery

Featured Reviews

TeresitaSabile

Head of Operation and IT at Elgrade Inc

Cost savings and efficient decompression but needs better cloud integration

Our primary use case for Arcserve UDP is its decompression feature, which helped us save money by reducing storage needs. Despite moving to cloud applications, we have been using Arcserve UDP for backup and disaster recovery Arcserve UDP has helped our organization save considerable amounts of…

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Dale Dirkes

President at DIAD Consulting, Inc.

A simple, efficient, reliable product

The efficiency and convenience are excellent. The pricing is very good. It shows you what has been updated via little green dots. The solution is very automatic. I don't have to worry about it. It was easy to set up. Technical support has been helpful in the past. The solution has been problem-free.

Read full review

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"The interface is very refined, works fine, and is very intuitive most of the time. Scalability is nice. The multi-tenancy feature is very welcome. The integration with Linux works fine too."

"The standard backup and restore feature is most used."

"Global deduplication is the best feature of this solution."

"Instant recovery is the most valuable feature of Arcserve UDP."

"It is very stable."

"It's simple to set up."

"The most valuable feature is the duplication."

"The recovery part of the product is very good."

More Arcserve UDP pros

"It seems reliable and easy to use."

"The efficiency and convenience are excellent."

"Technical support handled all our issues quickly and effectively."

"Easy verification of things is the most valuable feature."

"I find the BMR/image and the recovery pieces are valuable."

"The solution is a free engine to help work with the container."

"The solution is very stable."

"The Granular Restore of SQL feature has been a lifesaver more times than I can count. One of the main reasons for looking at Carbonite was their support for platforms like AIX and AS/400 Series."

More Carbonite Server pros

Cons

"The product is not user-friendly."

"One area for improvement in Arcserve UDP is its capability to interact with other cloud servers."

"One of the biggest drawbacks of Arcserve UDP is that it does not have a single console, making it an area that needs to be considered for improvement."

"Backups are very slow and time consuming."

"A lot of their new technologies are not very good."

"I think that the price could still be a bit cheaper and I do not like that they have been purchased by Arcserve."

"It takes much time to verify and consolidate images for backups."

"We are looking at scaling up to the cloud and using immutable copies on the cloud. Arcserve UDP 8.0 does have the immutable feature supporting AWS, but I'm looking for multi-cloud support. So, I'm waiting for Arcserve to release that in the next release."

More Arcserve UDP cons

"In the next release I would like to see an improvement in the auto failover option."

"It could be a little bit easier or faster to be able to access data files without having to download anything."

"The support for object storage isn't quite there yet. Its public cloud support can be improved. I would love to see the public cloud support for object storage, and it would be great, but what I always hear from the folks at Carbonite is that in a lot of cases, it directly competes with their cloud offering. So, I don't know when or where that will go or if that will go anywhere, but we are hopeful to see something. The dashboard is a little outdated. If they gave it a facelift and put some better design around their dashboard, that would be tremendous. I generally care less about the visual aesthetics of an application as long as it does what it needed to do, which is true in the case of this solution. We also have the Microsoft 365 platform. Because they're two separate platforms, I have to log in to my Microsoft platform to manage it, and I have to log into my Carbonite server backup platform to manage it. Having these two coexist together in one management console is really what we're looking for, but we went for it knowing this. We also knew that there would be some integration coming down the road. So, we're again hoping to see some of that coming in 2021."

"The Hyper-V backup has room for improvement."

"The stability has room for improvement."

"The only thing that I would like to see improved is related to marketing. Currently, it is very difficult to find the right paper and stuff for me. Their marketing department should provide better information because currently, it is very difficult to find information on the internet. It was bought over by OpenText, and you won't be able to find a lot of information about this solution on their site. They should also provide training facilities for commercial purposes. Some of my colleagues recently went for pilot training, and they were technical. If I want to get trained, the training has to be more commercial. Currently, there is no such training for users like me."

"They do not yet have USB recovery but they are adding it in coming releases."

Pricing and Cost Advice

"The solution is very expensive."

"The pricing of the product can be considered to be reasonable enough for the Asian region."

"It is a bit pricey, considering the reliability problems. If the tool worked flawlessly, the price would be fair, even cheap."

"Pricing is most likely comparable."

"The price of StorageCraft ShadowProtect is competitive in the market."

"Normally our customers purchase the premium plus license, rather than the standard one, which provides more options."

"I rate the product price a five on a scale of one to ten, where one is low price and ten is high price."

"There are annual subscription fees and there are licensing costs for three computers. It is an expensive solution."

More Arcserve UDP pricing and cost advice

"The pricing is between $120 and $150 per year."

"The solution is open source."

"We pay 9,000 dollars per year for our license."

"Its price is reasonable."

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Top Industries

By visitors reading reviews

Computer Software Company

16%

Non Profit

13%

Manufacturing Company

Government

Computer Software Company

16%

Manufacturing Company

10%

Healthcare Company

Retailer

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

By reviewers
Company Size	Count
Small Business	23
Midsize Enterprise	10
Large Enterprise	9

By reviewers
Company Size	Count
Small Business	3
Midsize Enterprise	3
Large Enterprise	1

Questions from the Community

Major Differences Between These 4 Backup and Disaster Recovery Solutions?

Comparing the features of the four is not the right approach. You need to develop a list of requirements for backup and DR that are specific to your organization and then compare each of the four ...

See all answers

What do you like most about StorageCraft ShadowProtect?

The interface is very refined, works fine, and is very intuitive most of the time. Scalability is nice. The multi-tenancy feature is very welcome. The integration with Linux works fine too.

See all answers

What is your experience regarding pricing and costs for StorageCraft ShadowProtect?

Pricing for SPX MRP/MSP is under $400 per server (Single VM) with a 1-year subscription. After discounts, it could decrease by 20%-30%, and opting for a 3/5/10 server pack may offer even better (lo...

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Comparisons

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Compared 32% of the time

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Compared 10% of the time

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Compared 10% of the time

HPE Zerto Software vs Arcserve UDP

Compared 5% of the time

Veritas Backup Exec vs Arcserve UDP

Compared 5% of the time

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HPE Zerto Software vs Carbonite Server

Compared 29% of the time

Veeam Data Platform vs Carbonite Server

Compared 21% of the time

SugarSync vs Carbonite Server

Compared 12% of the time

Veeam Data Cloud for Microsoft 365 vs Carbonite Server

Compared 9% of the time

Commvault Cloud vs Carbonite Server

Compared 8% of the time

More Carbonite Server Competitors

Product Reports

Buyer's Guide

Arcserve UDP

September 2025

Download Arcserve UDP product report

Buyer's Guide

Cloud Backup

August 2025

Download Carbonite Server product report

Also Known As

StorageCraft ShadowProtect, StorageCraft Backup Analyzer

Carbonite Recover Backup

Overview

Arcserve UDP is a comprehensive solution that empowers even a one-person IT department to protect virtual and physical environments with a high degree of simplicity. It allows you to design and manage your entire data protection strategy with a unified management console, and enables you to scale your data backup coverage as your organization grows with the push of a button.

Arcserve

Carbonite Server securely replicates data to the local backup server while securing a second copy in the cloud. Granular restore and local failover options ensure rapid recovery and minimal data loss. With integrated hardware and cloud failover for critical systems, Carbonite Server provides reliable data protection.

OpenText

Sample Customers

ITPS, North Hertfordshire Homes, SEMIKRON, Kajaani University of Applied Sciences, Test Valley Borough Council, EK Services

INLINE Commercial Construction, Hamilton County

Buyer's Guide

Arcserve UDP vs. Carbonite Server

September 2025

Free Report: Arcserve UDP vs. Carbonite Server

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