Carbonite Backup for Microsoft 365 vs Datto Cloud Continuity comparison

"We don't need to purchase any hardware for this solution."

"The fact that we don't need to purchase any hardware is a huge benefit."

"Very friendly, since it visually facilitates the control and administration of the backups."

"They are laser-focused on bringing forth proven protection technologies and stopping cybercriminals from being able to breach, break, steal, or compromise your data."

"Datto has strong competition, but they succeeded in linking their service to the device. It's easy for managed service providers to sell and upsell products using their portal and the remote monitoring and maintenance."

"When you compare it to other systems that require a fat client to be installed or to have several VMs setup just to configure the system, Datto stands head and shoulders above."

"The solution's reliability is one of its most valuable features...It is a very stable solution."

"The solution has the capability to scale well."

"The data recovery of the solution is very good."

"The platform provides a faster backup process."

"Lacks sufficient documentation or training videos."

"I think they could implement some new functionalities and I'd like to see some better training provided, whether it's documentation or training videos."

"The product's scalability features could be even better."

"Right now the appliances have a functional limit of 50 protected servers each."

"Datto's only shortcoming is RMM. They have a portal-based connection service like ConnectWise, but it does backups and keeps things running. Datto purchased Backupify and Kaseya bought Datto. If they upped the ante in their RMM, I could see them dominating the MSP space. At the end of the day, MSPs are responsible for networks, software, devices, and backup. Datto covers all these functions so they could offer a turnkey MSP solution."

"I don't have any feedback to provide in terms of features that may be lacking."

"They are now providing the device instead of selling it, while wanting their users to sign a three-year contract, and this is something which my clients don't like...I dislike the fact that signing a three-year contract is required."

"Datto chose to build their own cloud, instead of leveraging AWS, Azure or GCP. It looks, feels and behaves like a beta product (lacks maturity)."

"To better integrate compatibility with other operating systems, in addition to Windows Server."

"The fact that Datto Cloud Continuity is not cheap is one of the aspects that I don't like about the product, making it an area where improvements are required."

"I rate the product price an eight on a scale of one to ten, where one is low price and ten is high price."

"As the company grew from business continuity—or what used to be called business BCDR—they brought on services. Certain services, such as SaaS protection, were a value-add, but you would expect to pay for them. They are not going to be free. It is just the life that you live when you're evaluating software vendors, partners, etc. There is going to be some form of a base offering, and then there are going to be different tiers that you need to get up to a better level."