Datto Cloud Continuity pros and cons

Vendor: datto

4.0 out of 5

9 reviews
90% willing to recommend

499 followers

Pros & Cons summary

Datto Cloud Continuity scales effectively with reliable backup services and valuable recovery objectives, ensuring minimal data loss. Fast backup processes and straightforward setup benefit tech buyers. Focus enhancements on malicious software signatures, operating system updates, zero-day attacks, and email compromise are necessary for improved protection. The cost, viewed as high, and the three-year contract requirement deter some clients, indicating areas for pricing and contractual improvements.

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Prominent pros & cons

PROS

Datto Cloud Continuity scales effectively.

Recovery time objective and recovery point objective are valuable, ensuring minimal data loss even in ransomware scenarios.

File recovery processes are straightforward and efficient.

Datto Cloud Continuity is noted for its reliability and stability.

Backup processes are faster, enhancing overall efficiency.

CONS

Lack of focus on signatures of malicious software and zero-day attacks.

Insufficient attention to operating system update management.

RMM features could be improved for Datto to dominate the MSP space.

Requirement of a three-year contract is disliked by clients.

High cost is an area where improvements are needed.

Datto Cloud Continuity Pros review quotes

James Herold Herold

Unemployed - previously IT Account Manager at a retailer with 10,001+ employees

Mar 24, 2022

The recovery time objective and recovery point objective were most valuable. It was easy to use, and it was easy to recover a file. I was the head of sales and a product evaluator for an MSSP, so I never had to deal with recovery from ransomware. However, I was confident that if ransomware had occurred, I would only lose a maximum of 59 minutes of data. The files were encrypted.

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TrevorSmith

Assistant Director, Network Operations at Premier Marine Insurance

Feb 23, 2024

The product's initial setup phase is easy.

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Christian Poirier

Owner at GICPM Technology

Mar 24, 2023

The solution's reliability is one of its most valuable features...It is a very stable solution.

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Buyer's Guide

Datto Cloud Continuity

April 2025

Free Report: Datto Cloud Continuity Reviews and More

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reviewer1264815

Member of the Board of Advisors at Envite.us at a tech vendor with 11-50 employees

Jan 27, 2021

The solution has the capability to scale well.

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JasonGrant

Founder at The Automated Method

Mar 13, 2023

Datto has strong competition, but they succeeded in linking their service to the device. It's easy for managed service providers to sell and upsell products using their portal and the remote monitoring and maintenance.

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Samuel Torres

Support Engineer Tier II at Security First IT

Aug 8, 2023

The platform provides a faster backup process.

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Datto Cloud Continuity Cons review quotes

James Herold Herold

Unemployed - previously IT Account Manager at a retailer with 10,001+ employees

Mar 24, 2022

At the time I was using it, I would've focused more on signatures of malicious software in the cloud. I love Datto, and I know they're on the right path, but I probably would've focused more on the operating system update management. When you go from the desk to the cloud or from the server room to the cloud, everything changes. Everything is different. You're not in control of your servers anymore. It is from the Active Directory management perspective and not from the perspective of zero-day attacks or other similar things. At the time, more focus on zero-day attacks and business email compromise (BEC) would've been a better protection factor than just educating about how many of these attacks have occurred.

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TrevorSmith

Assistant Director, Network Operations at Premier Marine Insurance

Feb 23, 2024

The fact that Datto Cloud Continuity is not cheap is one of the aspects that I don't like about the product, making it an area where improvements are required.

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Christian Poirier

Owner at GICPM Technology

Mar 24, 2023

They are now providing the device instead of selling it, while wanting their users to sign a three-year contract, and this is something which my clients don't like...I dislike the fact that signing a three-year contract is required.

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Buyer's Guide

Datto Cloud Continuity

April 2025

Free Report: Datto Cloud Continuity Reviews and More

Learn what your peers think about Datto Cloud Continuity. Get advice and tips from experienced pros sharing their opinions. Updated: April 2025.

DOWNLOAD NOW

849,686 professionals have used our research since 2012.

reviewer1264815

Member of the Board of Advisors at Envite.us at a tech vendor with 11-50 employees

Jan 27, 2021

I don't have any feedback to provide in terms of features that may be lacking.

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JasonGrant

Founder at The Automated Method

Mar 13, 2023

Datto's only shortcoming is RMM. They have a portal-based connection service like ConnectWise, but it does backups and keeps things running. Datto purchased Backupify and Kaseya bought Datto. If they upped the ante in their RMM, I could see them dominating the MSP space. At the end of the day, MSPs are responsible for networks, software, devices, and backup. Datto covers all these functions so they could offer a turnkey MSP solution.

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Samuel Torres

Support Engineer Tier II at Security First IT

Aug 8, 2023

The product's scalability features could be even better.

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