Datto Cloud Continuity Reviews

Name: Datto Cloud Continuity
Brand: datto
Rating: 4 (4 reviews)

Vendor: datto

4.4 out of 5

4 reviews

506 followers

What is Datto Cloud Continuity?UNIXBusinessApplication
Price:

Datto Cloud Continuity for PCs is much more than just cloud backup. MSPs can protect clients’ Windows-based computers from downtime and data loss and more importantly, rapidly recover data if disaster strikes.

Get the Datto Cloud Continuity Buyer's Guide and find out what your peers are saying about Datto Cloud Continuity, Acronis Cyber Protect, Veeam Backup & Replication and more!

Buyer's Guide

Datto Cloud Continuity

September 2023

Get the report

Helped 735,432 peers since 2012

Featured reviews

JasonGrant

Founder at The Automated Method

Mar 13, 2023

Datto's only shortcoming is RMM. They have a portal-based connection service like ConnectWise, but it does backups and keeps things running. Datto purchased Backupify and Kaseya bought Datto. If they upped the ante in their RMM, I could see them dominating the MSP space. At the end of the day, MSPs are responsible for networks, software, devices, and backup. Datto covers all these functions so they could offer a turnkey MSP solution. There are so many IT companies out there because there are so many ways to become a managed service provider. Datto does it all—RMM, security, network hardware, backup—so you could white-label it, come up with some weird logo on Canva, and open a LinkedIn account, then you're a managed service provider overnight.

Read full review

Samuel Torres

Support Engineer Tier II at Security First IT

Aug 8, 2023

What is our primary use case We use Datto Cloud Continuity for backup computers for end users. We download an agent from the data web page, install it on the client’s computer, and start creating the backup image. Later, it synchronizes with the cloud for the backup process. What is most…

Read full review

James Herold Herold

Unemployed - previously IT Account Manager at a retailer with 10,001+ employees

Mar 24, 2022

It is being improved daily, but of course, there is always room for improvement because cybersecurity changes all the time in terms of the attack factors from the different cybercriminals. At the time I was using it, I would've focused more on signatures of malicious software in the cloud. I love Datto, and I know they're on the right path, but I probably would've focused more on the operating system update management. When you go from the desk to the cloud or from the server room to the cloud, everything changes. Everything is different. You're not in control of your servers anymore. It is from the Active Directory management perspective and not from the perspective of zero-day attacks or other similar things. At the time, more focus on zero-day attacks and business email compromise (BEC) would've been a better protection factor than just educating about how many of these attacks have occurred. Cybersecurity runs deep and long. There are a lot of different facets. There is a lot of hype about a specific zero-day attack or a specific vulnerability, such as whether it is a Microsoft operating system attack, or it is an Oracle attack, or it is a takeover of your update server. You hear all that stuff with the big breaches. At the smaller level, it's basically ignorance. So, you need a better understanding of what steps an MSP or MSSP can take to protect their clients as compared to just giving them a warning. I don't want any additional features, but I want to keep the same security-minded management and product development team in place. Datto has now become a public company. Things change when you're a public company. There are multi-levels of management, but the company was never managed that way. It was managed as a private company—a very successful private company. So, the intricacies of being public should never get in the way of the original vision of the company to be an MSP-only company providing MSPs-only solutions. I believe that there is a community of about 300,000 people who do business with Datto, and they would agree with me.

Read full review

Pricing

The pricing, setup cost, and licensing for Datto Cloud Continuity are structured in tiers, with different levels of offerings and rewards for partners.

ROI

The return on investment (ROI) for Datto Cloud Continuity was positive. Users expressed satisfaction with the product, highlighting its reliability and ease of use. They mentioned that it provided peace of mind and improved their business continuity. Additionally, users appreciated the cost-effectiveness and the ability to recover data quickly.

Primary Use Case

The primary use case of Datto Cloud Continuity is to protect businesses from ransomware and ensure data security.

Valuable Features

The most valuable features of Datto Cloud Continuity are its reliability, ease of use, and strong support. Users appreciate that the system rarely fails, with only one instance of failure in the past three years.

The solution is also praised for its ability to easily restore data and recover files, with a short recovery time objective and recovery point objective.

Additionally, users find it convenient to sell and upsell products using Datto's portal and remote monitoring and maintenance.

The support provided by Datto is exceptional, with responsive assistance and an easy escalation process.

Room for Improvement

Datto Cloud Continuity could improve its pricing scheme, as some clients are unhappy with the current three-year contract requirement. Instead, offering a one-year contract option would be more favorable.

Additionally, enhancing their RMM capabilities, similar to ConnectWise, would allow Datto to dominate the MSP space. While Datto covers various functions such as RMM, security, network hardware, and backup, there is room for improvement in terms of focusing on signatures of malicious software in the cloud and operating system update management.

A better understanding of steps to protect clients from zero-day attacks and business email compromise would be beneficial. It is important for Datto to maintain its security-minded management and product development team, even as a public company, to stay true to its original vision of being an MSP-only company.

Initial Setup

The setup process for Datto Cloud Continuity is easy due to the onboarding process provided by Datto.

Scalability

Datto Cloud Continuity requires careful planning for expansion and consideration of hardware supply. To achieve scalability, it is necessary to change the device and sign a new contract, which can be inconvenient.

The three-year contract limits scalability, and it would be better to have the option of purchasing equipment and signing shorter contracts. However, Datto is still considered scalable.

Customer Service and Support

Customers have generally found Datto's customer service and support to be fast and responsive. The response time varies depending on the urgency of the issue, yet typically a response can be expected within 24 hours for normal support.

However, some customers have found that the replies can be invasive, with the support team directing them to articles to read instead of allowing direct communication.

With the acquisition of Datto by Kaseya, it has become easier to speak with engineers and receive technical assistance. Datto's support may not be the strongest compared to other companies, however, they are quick to respond to emergencies and have an emergency service for partners.

The escalation process for resolving issues is considered imperative, especially when dealing with data protection. Customers have found it easy to escalate issues and have them addressed promptly.

Stability

Datto Cloud Continuity is highly reliable.

Pricing

The pricing, setup cost, and licensing for Datto Cloud Continuity are structured in tiers, with different levels of offerings and rewards for partners.

ROI

Primary Use Case

The primary use case of Datto Cloud Continuity is to protect businesses from ransomware and ensure data security.

Valuable Features

The solution is also praised for its ability to easily restore data and recover files, with a short recovery time objective and recovery point objective.

Additionally, users find it convenient to sell and upsell products using Datto's portal and remote monitoring and maintenance.

The support provided by Datto is exceptional, with responsive assistance and an easy escalation process.

Room for Improvement

Initial Setup

The setup process for Datto Cloud Continuity is easy due to the onboarding process provided by Datto.

Scalability

The three-year contract limits scalability, and it would be better to have the option of purchasing equipment and signing shorter contracts. However, Datto is still considered scalable.

Customer Service and Support

However, some customers have found that the replies can be invasive, with the support team directing them to articles to read instead of allowing direct communication.

The escalation process for resolving issues is considered imperative, especially when dealing with data protection. Customers have found it easy to escalate issues and have them addressed promptly.

Stability

Datto Cloud Continuity is highly reliable.

These insights are based on the in-depth reviews provided by peers to help you make a better buying decision.

Download our Datto Cloud Continuity Buyer's Guide for additional reliable information.

Learn more about Datto Cloud Continuity

Datto Cloud Continuity was previously known as Datto Cloud Continuity for PCs.

Datto Cloud Continuity is the #11 ranked solution in top Disaster Recovery Software and #18 ranked solution in top Cloud Backup tools. PeerSpot users give Datto Cloud Continuity an average rating of 8.8 out of 10. Datto Cloud Continuity is most commonly compared to Acronis Cyber Protect: Datto Cloud Continuity vs Acronis Cyber Protect. Datto Cloud Continuity is popular among the small business segment, accounting for 45% of users researching this solution on PeerSpot. The top industry researching this solution are professionals from a computer software company, accounting for 22% of all views.