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BMC TrueSight vs CA Unified Communications Monitor comparison

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Comparison Buyer's Guide

Executive SummaryUpdated on Nov 8, 2026

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

BMC TrueSight
Ranking in IT Infrastructure Monitoring
24th
Average Rating
8.2
Reviews Sentiment
6.7
Number of Reviews
51
Ranking in other categories
Application Performance Monitoring (APM) and Observability (30th), Event Monitoring (7th), Cloud Monitoring Software (26th), AIOps (16th)
CA Unified Communications M...
Ranking in IT Infrastructure Monitoring
63rd
Average Rating
6.6
Number of Reviews
2
Ranking in other categories
Unified Communications Monitoring (3rd), Network Monitoring Software (86th)
 

Mindshare comparison

As of November 2026, in the IT Infrastructure Monitoring category, the mindshare of BMC TrueSight is 1.8%, up from 1.2% compared to the previous year. The mindshare of CA Unified Communications Monitor is 0.7%, up from 0.3% compared to the previous year. It is calculated based on PeerSpot user engagement data.
IT Infrastructure Monitoring Mindshare Distribution
ProductMindshare (%)
BMC TrueSight1.8%
CA Unified Communications Monitor0.7%
Other97.5%
IT Infrastructure Monitoring
 

Featured Reviews

NikhilKalwint - PeerSpot reviewer
Technical Specialist at ServiceIO
Has improved monitoring efficiency and supports fast issue resolution through responsive support and reliable automation
I work with BMC TrueSight and have been using it for eight-plus years BMC TrueSight brought a positive impact and benefits to our organization. The customization part is one of the advantages of the product, along with the monitoring capabilities. Automated root cause analysis and predictive…
reviewer1605927 - PeerSpot reviewer
Sr.Solutions Engineer | Project Manager at a tech services company with 11-50 employees
Meets the needs of the customer but all of the features need improvement
I do not choose the solution. The client does. I am an implementer. We are systems integrators. It is worth mentioning that the solution should be easy to install and offer the user exhibition capabilities. Also, a data sheet should be used to gather information about the product, to facilitate easy and simple implementation. I rate CA Unified Communications Monitor as a five out of ten.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"It is a scalable solution."
"It works irrespective of the operating system we’re running."
"BMC TrueSight Operations Management can be used to monitor anything on-premises, including the server, applications, log monitoring, event IT monitoring, and process monitoring."
"The BMC TrueSight platform wins probably 80 percent of the time if you look feature by feature."
"We're using native monitoring capabilities for all our server hardware, for visibility for applications, for URLs, for webpage response and accuracy, and for monitoring network throughput in a lot of particular instances. We're using lightweight protocols for pinging, for DNS, for LDAP."
"The event management part of TrueSight Operations Management, in my experience, is probably the best in the market."
"The most valuable features of the solution are alert management, alert generation, and event management."
"I use the solution to monitor servers, databases, Windows, Linux, and web services."
"For us, it's very key to know the voice quality of the total solution, which is based on many components across many domains."
"Good end-to-end monitoring"
"We use the solution to meet the needs of the customer."
 

Cons

"The solution is based on endpoints and knowledge models which can get costly. Pricing is a little bit high so I rate it a six out of ten."
"We're end-of-lifeing it now. Overall, the licensing costs of BMC are a challenge for us in that they're hard costs, whereas open-source monitoring has soft costs, where it's harder to line-item."
"On Windows we went to application HA and, quite honestly, it was terrible."
"BMC TrueSight Operations Management could use some enhancements in the application visibility tools."
"The SLA reports that we get on TrueSight today are unfortunately worthless."
"Cost is an issue with BMC TrueSight Operations Management."
"Reporting would be an area for improvement in TrueSight... We have almost 800 customers today on TrueSight and just under 10,000 assets. We need to be able to give a customer some information. If the customer's product fails, they'll ask us, "Did it have a problem beforehand?" We have all those events and we know all the problems it had beforehand. We have to be able to give them access to that kind of reporting. That's an enhancement that we need."
"I would like to see a little more out-of-the-box event correlation and expanded AIOps type capabilities. Where you can train your artificial intelligence operations to be able to memorize an issue once you encounter one scenario, so if you encounter that same problem, you can get to the root cause very quickly."
"The solution should have automatic baseline detection."
"All the features and functions of the solution can be improved, specifically the user experience."
 

Pricing and Cost Advice

"Annual licensing amount depends on the customers requirements. Support is an additional fee and there are options for three and five year support."
"BMC TrueSight Operations Management is not on the cheaper side, but its pricing is on a case by case basis. Its licensing model is simple and based on the number of devices."
"We're end-of-lifeing it now. Overall, the licensing costs of BMC are a challenge for us in that they're hard costs, whereas open-source monitoring has soft costs, where it's harder to line-item."
"The cost depends on the usage."
"We pay license fees of between $150 and $200 per asset. There is an enterprise software license fee, and then you pay a percentage for your maintenance, and then Premier Support. For example, if you buy a two-year license for the product, then the maintenance fee is added to that for two years at X percent a year. Then there's a small fee on top of that for Premier Support..."
"Though I have no clue about the tool's actual price, I know that it is astronomical."
"The solution is based on endpoints and knowledge models which can be costly."
"Pricing is all volume-driven. I think we were paying between $80 and $85 per license. That's per unit, for a perpetual license. You pay it one time and then, every year, you pay 20 percent of that for annual maintenance and support. But now that we've grown, we've purchased tens of thousands of licenses and the cost per license has gone down to something like less than $30..."
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Top Industries

By visitors reading reviews
Financial Services Firm
22%
Outsourcing Company
11%
Construction Company
10%
Comms Service Provider
9%
Construction Company
22%
Comms Service Provider
19%
Financial Services Firm
12%
Outsourcing Company
10%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business25
Midsize Enterprise6
Large Enterprise24
No data available
 

Questions from the Community

What needs improvement with BMC TrueSight Operations Management?
There are some complexities with deployment that could be improved in BMC TrueSight.
What is your primary use case for BMC TrueSight Operations Management?
I work with BMC TrueSight and have been using it for eight-plus years.
Ask a question
Earn 20 points
 

Also Known As

ProactiveNet, TrueSight Operations Management
CA UC Monitor
 

Overview

 

Sample Customers

Ensono, Transamerica, Boston Scientific, Park Place Technologies, inContact, TD Ameritrade, PNC Bank
BBVA Compass
Find out what your peers are saying about BMC TrueSight vs. CA Unified Communications Monitor and other solutions. Updated: November 2026.
921,028 professionals have used our research since 2012.