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CA Process Automation vs Pega Platform comparison

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Comparison Buyer's Guide

Executive SummaryUpdated on Feb 8, 2026

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

CA Process Automation
Ranking in Process Automation
35th
Average Rating
8.6
Reviews Sentiment
7.4
Number of Reviews
12
Ranking in other categories
No ranking in other categories
Pega Platform
Ranking in Process Automation
3rd
Average Rating
8.2
Reviews Sentiment
6.9
Number of Reviews
87
Ranking in other categories
Business Rules Management (1st), Business Process Management (BPM) (3rd), Rapid Application Development Software (12th), Low-Code Development Platforms (7th), Business Orchestration and Automation Technologies (11th), AI Software Development (12th)
 

Mindshare comparison

As of November 2026, in the Process Automation category, the mindshare of CA Process Automation is 1.0%, up from 0.5% compared to the previous year. The mindshare of Pega Platform is 5.0%, down from 6.1% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Process Automation Mindshare Distribution
ProductMindshare (%)
Pega Platform5.0%
CA Process Automation1.0%
Other94.0%
Process Automation
 

Featured Reviews

SJ
Automation Solutions Developer at HCL Technologies
Added value to the delivery of services and the customer experience
We design end-to-end automation solutions for repetitive tasks performed by IT support teams This tool is used in my organization for automating IT infrastructure related incidents or service requests.  Built-in operators available for most integrations. Easy to manage. Attended/unattended…
VS
Quality Assurance Team Lead at HCLSoftware
Process automation has improved case handling and now saves half of our daily manual work
Pega Platform has improved my business process overall. The manager confirmed that manual statuses are automated and manual evaluations are automated. For eight hours of work, it automates four hours of work. Pega Platform has features for operational efficiency that are significant. It provides a business security texture app, which is a valuable feature, and it also offers report definitions such as bar charts, pie charts, and operational help. In terms of management capabilities, Pega Platform provides dashboards and tools that help with management and categories. Pega Platform has good integration features, as integration can be done in many ways, and even for legacy systems, it is a strong feature. I did not encounter any problems with legacy systems. Pega Platform has good scalability. It is not difficult to scale up or down if there is a need.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"Technical support is unequivocally excellent; in fact, the best customer service and technical support I’ve experienced during my 12 years in IT."
"The benefits are the efficiency we achieve with such a product, as we could automate processes which were done in the past by humans, speeding up the reaction by 10 times and saving us a lot of money."
"Before implementing this product, our Problem and Change Management Processes were very poor, but nowadays, thanks to CA Process Automation (PAM), we no longer have this problem, as we now have all of the processes' rules placed inside of it."
"It is easy to debug and troubleshoot."
"We took our server provisioning process from about 30 days to about 4 days on the first iteration of implementation."
"It has provided ROI by auto-resolving incidents or requests in the ITSM queue, improved MTTR and SLA adherence, and added value to the delivery of services and the customer experience."
"The value lies in just being able to automate things such that there's less human interaction and, therefore, more consistency in our automations."
"This tool is used in my organization for automating IT infrastructure related incidents or service requests."
"The solution provides us with a very good dashboard."
"The most valuable features of the solution are case management, routing, and low-code environment."
"The robotic process automation has increased the confidence of business users."
"The most valuable feature is flexibility, as we can configure it to best suit our requirements."
"The most valuable feature of the product is that it's very customer-centric. It's easy to use for a customer or a user. It's also easy for someone who is developing an application. You can develop different features in just one place. You don't have to go to different places."
"It is quite configurable, which is the most exciting feature, and we can easily configure it as per our needs."
"The most valuable feature is the situational layer cake."
"Pega BPM's most valuable features are case management, integration, the convenience of using REST APIs, and the ease of changing things at the UI level."
 

Cons

"Make some of the features more open source that way developers can have more flexibility."
"Although it's drag-and-drop, there's a little bit of a learning curve to use it correctly."
"Somehow the product group within CA left the product dry from some regular expression functionality."
"I'd like to see additional form functionality and having Python as an available common script language."
"OCR capability should be added as a feature."
"A lot of times they don't get resolved, but I'm okay with those kind of responses sometimes."
"Every so often the service needs to be restarted otherwise it runs slower and slower. I think this may be due to a memory leak."
"These configurations can be changed only through the installation wizard. There's no way to update such information in the administration interface, which is, in my opinion, very bad."
"If it's not implemented by knowledgeable resources it's going to be a disaster."
"Reporting is not so clear and not so great. We really struggle to get the right reporting. When we need reporting based on the content of the tickets, we are not able to get it. The MIS reporting is not great. That's one of the reasons why we are switching to ServiceNow. Its compatibility with the higher versions of Internet Explorer should be improved. It really works well in Mozilla Firefox or any other browser, but when it comes to Microsoft Edge or Internet Explorer, sometimes, the layout gets disturbed. The positioning of the buttons changes, and there is some distortion in the layout. I am not sure whether it is our configuration problem or Pega's, but when it is working in Mozilla Firefox, it should also work in Microsoft Edge or Internet Explorer."
"Pega is claiming they're into low code but as per Gartner Magic Quadrant, Pega is not there now."
"The solution would benefit from more integration capabilities."
"The licensing costs are high, and the cost varies between clients."
"There is a lack of support and community presence in the country, leading to challenges in finding developers."
"Compared to other BPM products, the interface is somewhat complex, so the usability could be improved."
"We are changing systems because we are trying to bring total service delivery into a common platform, and Pega is not able to handle the requirements."
 

Pricing and Cost Advice

"There are a lot of automation savings from any process which is repeatable."
"It has provided ROI by auto resolving incidents or requests in the ITSM queue, improved MTTR and SLA adherence, and added value to the delivery of services and the customer experience."
"Pega BPM is expensive because it's a leading product, but it also delivers a good return on investment (ROI)."
"In terms of the price, if I were to compare Pega to other tools, it would be more expensive, but it would also provide you with the same features."
"I am not aware of the cost. But, considering the licenses, user licenses, and infrastructure, I'd guess around a million USD."
"PegaRULES is a good product, but its pricing is a bit on the premium side, especially for professionals."
"There are multiple Pega licensing models, including outcome- and revenue-based licensing models"
"Its pricing is on the higher side, but they have come up with different plans and different small products that can be used by smaller organizations that don't have that much money to spend. They have different pricing packages depending on the number of users or depending upon the number of cases created in the production or live environment."
"Licensing varies across geographical regions for us."
"The price of Pega BPM falls on the higher side of the spectrum if I were to compare it with other solutions in the market."
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Top Industries

By visitors reading reviews
Outsourcing Company
17%
Manufacturing Company
16%
Construction Company
13%
Financial Services Firm
9%
Financial Services Firm
19%
Manufacturing Company
10%
Outsourcing Company
9%
Construction Company
7%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business2
Large Enterprise10
By reviewers
Company SizeCount
Small Business11
Midsize Enterprise16
Large Enterprise70
 

Questions from the Community

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Is Pega BPM easy to work with and can beginners utilize this software?
You do need some preparation to be able to use all functions of Pega BPM. However, all users of this platform are in luck as it comes with good documentation and you can learn pretty much everythin...
Have you encountered any issues while using Pega BPM and were you assisted by the company?
My company has been using this tool for years and the only issue we have had, if you can call it that, was while setting it up. When we were setting it up initially, we had some drawbacks and could...
When you consider the features and benefits of Pega BPM, would you say this product is fairly priced?
Pega BPM can be considered overpriced for some; it all depends on the size of your company and the requirements of your customers. Sure, there are products out there that do the things that Pega B...
 

Also Known As

CA IT Process Automation Manager
Pega BPM, Pegasystems, SmartBPM, PegaRULES
 

Overview

 

Sample Customers

Unum, HCL Technologies, Logicalis
The State of Maine, ANZ, Coca-Cola, Department for Environment, Food & Rural Affairs (DEFRA), ME, New South Wales, OptumRx, Texas Department of Transportation, UnitedHealthcare Medicare & Retirement
Find out what your peers are saying about CA Process Automation vs. Pega Platform and other solutions. Updated: November 2026.
921,338 professionals have used our research since 2012.