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CA Process Automation vs Pega Platform comparison

Broadcom and Pega are both solutions in the Process Automation category. Broadcom is ranked #37, while Pega is ranked #2 with an average rating of 8.2. Broadcom holds a 0.3% mindshare in PA, compared to Pega’s 6.3% mindshare. Additionally, 100% of Broadcom users are willing to recommend the solution, compared to 91% of Pega users who would recommend it.
CA Process Automation
Read 12 CA Process Automation reviews
  • 276 Views
  • 84 Comparison Views
100% willing to recommend
Pega Platform
Read 82 Pega Platform reviews
  • 4,259 Views
  • 3,321 Comparison Views
91% willing to recommend
 

Comparison Buyer's Guide

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Executive SummaryUpdated on Apr 20, 2025

Pega Platform and CA Process Automation are competing in the business process management and automation category. Pega Platform has an edge in advanced automation due to its strong features, while CA Process Automation stands out for cost-effectiveness.

Features: Pega Platform offers robust automation tools and AI integration, making it highly scalable and ideal for complex enterprise requirements. It enables comprehensive customization through sophisticated AI-driven features. CA Process Automation provides essential process management tools with a simpler feature set focused on cost efficiency, making it a practical choice for businesses prioritizing budget over advanced flexibility.

Room for Improvement: Pega Platform could enhance its cost accessibility to attract smaller businesses and streamline its extensive feature set for easier user adoption. Moreover, further simplification of its user interface would enhance usability for beginners. CA Process Automation, on the other hand, could improve its flexibility for handling complex workflows, integrate advanced AI features, and offer more scalability to accommodate growing business needs.

Ease of Deployment and Customer Service: Pega Platform provides a seamless deployment model praised for its strong customer support, catering to organizations ready for rapid integration of sophisticated automation solutions. CA Process Automation is known for its user-friendly deployment process and efficient customer service, which aligns well with companies seeking quick, straightforward implementation without overextending resources.

Pricing and ROI: Pega Platform involves higher setup costs, justified by its advanced features and anticipated long-term ROI, making it appealing to enterprises investing in comprehensive digital transformation. CA Process Automation offers a more budget-conscious setup that yields substantial ROI for small to medium-sized businesses, emphasizing effective process automation without significant initial financial input.

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Buyer's Guide
CA Process Automation vs. Pega Platform
April 2025
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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

CA Process Automation
Ranking in Process Automation
37th
Average Rating
8.6
Reviews Sentiment
7.4
Number of Reviews
12
Ranking in other categories
No ranking in other categories
Pega Platform
Ranking in Process Automation
2nd
Average Rating
8.2
Reviews Sentiment
7.0
Number of Reviews
82
Ranking in other categories
Business Rules Management (1st), Business Process Management (BPM) (4th), Rapid Application Development Software (6th), Low-Code Development Platforms (7th)
 

Mindshare comparison

As of May 2025, in the Process Automation category, the mindshare of CA Process Automation is 0.3%, up from 0.2% compared to the previous year. The mindshare of Pega Platform is 6.3%, down from 11.2% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Process Automation
 

Featured Reviews

it_user464568 - PeerSpot reviewer
Provides the ability to import objects as new versions of existing objects and to make the prior version the current version.
CA offers minimal public information pertaining to the performance drain the usage of some objects and operators introduce to processing. As an example, swim lanes within a process provide an excellent means of organizing operators within a process, but they can introduce substantial performance issues. As another example, it’s better to perform verbose JavaScript execution within a Run JavaScript operator instead of within another operator’s pre- or post-execution script. As yet another example, it’s better to hard-code variables within the process dataset as opposed to creating the variables at run-time. The biggest issue for me is its lack of support for current JavaScript methods and functions, which makes scripts unnecessarily longer than they need to be. It seemed I could only rely on the methods and functions available in ECMA 1 (which was released in 1997), but that wasn’t a deal-breaker and the product is capable of extending its capabilities through the inclusion of other code libraries.
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Mallik-Kesavaraju - PeerSpot reviewer
Significantly improves the overall cycle time, and offers robotic automation, and the BPM workflow
The extensive availability of ready-made gadgets in Pega BPM is a double-edged sword. While it offers convenience, it also leads to a steeper learning curve. Our developers and business analysts need to invest significant time and effort to fully understand and utilize the platform's capabilities. In essence, it's a complex product that demands a deep understanding to be used effectively. So, it cuts both ways. This complexity can be both an advantage and a disadvantage, depending on the user's expertise. So, the learning curve is pretty high! So, it's very good if you are a professional user, but you need to be a really good professional user to use this solution effectively.
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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"It is easy to debug and troubleshoot."
"This tool is used in my organization for automating IT infrastructure related incidents or service requests."
"The case management is great."
"The most valuable feature of the product is that it's very customer-centric. It's easy to use for a customer or a user. It's also easy for someone who is developing an application. You can develop different features in just one place. You don't have to go to different places."
"The solution offers excellent workflows."
"Pega BPM's most valuable feature is the use of CDX to solve problems."
"The robotic process automation has increased the confidence of business users."
"The technical support of Pega BPM is very good."
"It allows for a unified platform with features like case management, BPM, service orchestration, low-code development, digital process automation, CRM, and decision-making, all integrated into a single platform."
"Case Management is the most valuable feature of PegaRULES, which is not found in other BPM tools."
More Pega Platform pros
 

Cons

"Make some of the features more open source that way developers can have more flexibility."
"It needs auto-triggering of workflows based on machine learning (ML) and artificial intelligence (AI)."
"OCR capability should be added as a feature."
"Somehow the product group within CA left the product dry from some regular expression functionality."
"The UI layer is a concern since it is native to them and embedded into the code."
"PegaRULES should provide a more drag-and-drop interface to make it a low-code, no-code product."
"The licensing costs are high, and the cost varies between clients."
"The cost of licensing could be improved."
"This is a quite expensive product."
"The UI cannot be customized in the solution"
"The workflow automation can be slow, so there is room for improvement there."
"The main problem with Pega is that it is quite complex, so it is very difficult for the developer to learn."
More Pega Platform cons
 

Pricing and Cost Advice

"It has provided ROI by auto resolving incidents or requests in the ITSM queue, improved MTTR and SLA adherence, and added value to the delivery of services and the customer experience."
"There are a lot of automation savings from any process which is repeatable."
"Users have to pay a yearly license cost for Pega BPM, which is expensive."
"The pricing is pretty good, compared to other similar products."
"Pricing is good."
"They're very cagey in giving out prices, and it is very difficult to find out the real price any organization is going to get. It is almost never their list price, if you can find it, and there are a lot of factors that go into the whole pricing."
"Licensing is expensive. You need to wisely select between per user and per case."
"The price could be lower."
"Pega is expensive."
"We do not have to purchase any licenses for the product."
More Pega Platform pricing and cost advice
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Top Industries

By visitors reading reviews
No data available
Financial Services Firm
28%
Computer Software Company
12%
Manufacturing Company
8%
Government
6%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
 

Questions from the Community

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Is Pega BPM easy to work with and can beginners utilize this software?
You do need some preparation to be able to use all functions of Pega BPM. However, all users of this platform are in luck as it comes with good documentation and you can learn pretty much everythin...
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Have you encountered any issues while using Pega BPM and were you assisted by the company?
My company has been using this tool for years and the only issue we have had, if you can call it that, was while setting it up. When we were setting it up initially, we had some drawbacks and could...
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When you consider the features and benefits of Pega BPM, would you say this product is fairly priced?
Pega BPM can be considered overpriced for some; it all depends on the size of your company and the requirements of your customers. Sure, there are products out there that do the things that Pega B...
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Comparisons

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Compared 7% of the time
Microsoft Power Apps vs Pega Platform Logo
Microsoft Power Apps vs Pega Platform
Compared 6% of the time
IBM BPM vs Pega Platform Logo
IBM BPM vs Pega Platform
Compared 5% of the time
More Pega Platform Competitors
 

Product Reports

Buyer's Guide
CA Process Automation
April 2025
CA Process Automation reportDownload CA Process Automation product report
Buyer's Guide
Pega Platform
April 2025
Pega Platform reportDownload Pega Platform product report
 

Also Known As

CA IT Process Automation Manager
Pega BPM, Pegasystems, SmartBPM, PegaRULES
 

Overview

CA Process Automation is designed to speed the delivery of IT services while helping to remove manual errors. By defining, automating and orchestrating processes across organizational silos that use disparate systems, CA Process Automation helps improve productivity while also enforcing standards. With CA Process Automation, you can automate IT processes that span multiple organizations and systems, reduce the time it takes to deliver services and enforce standards and compliance policies across departments. CA Process Automation helps you automate IT processes to reduce operational expenses, increase staff productivity, speed IT service delivery, improve service quality, and enforce compliance policies.
Broadcom

Pega Platform facilitates business process management, case management, and workflow automation for industries like banking, insurance, and healthcare. It supports digital transformation and customer service enhancements with its low-code capabilities and seamless integrations.

Pega Platform enables users to create efficient systems for case management, financial operations, and digital transformations. It provides tools for client onboarding, quoting, claims processing, customer experience improvements, and content management. Pega's low-code approach allows for the automation of complex processes, making it suitable for enterprises looking for adaptability and rapid deployment. While it offers strong real-time analytics and decision automation, users acknowledge challenges in user interface, integration, and performance aspects. High costs and a learning curve need attention, and enhancements in AI features and cloud services are desired.

What are the key features of Pega Platform?
  • Easy Implementation: Quick setup for fast project kick-off.
  • Seamless Process Adaptation: Adapts processes efficiently as business needs evolve.
  • Fast Prototyping: Enables rapid model creation and testing.
  • Unified Architecture: Streamlines operations across the platform.
  • Low-Code Environment: Facilitates swift application development.
  • Scalability: Supports growth and high-demand scenarios.
  • Real-Time Analytics: Provides immediate insights into operations.
  • Decision Automation: Automates standard decision-making processes.
  • Reusable Components: Encourages efficiency in development through component reuse.
What benefits do organizations find with Pega Platform?
  • Rapid Deployment: Quick launch of new processes saves time and resources.
  • Cost Efficiency: Reduces costs through automation and streamlined workflows.
  • Customer-Centric Solutions: Enhances customer experiences through integrated systems.
  • Improved Productivity: Automation frees up employee resources for other tasks.
  • Reliable Performance: Consistent platform performance ensures business continuity.

In banking, Pega Platform automates loan processing, accelerates customer onboarding, and manages compliance. Insurance companies benefit from streamlined claims processing and policy management. Healthcare sectors use the platform for patient engagement and care coordination, enabling organizations to adapt quickly to changing industry requirements.

Pega
 

Sample Customers

Unum, HCL Technologies, Logicalis
The State of Maine, ANZ, Coca-Cola, Department for Environment, Food & Rural Affairs (DEFRA), ME, New South Wales, OptumRx, Texas Department of Transportation, UnitedHealthcare Medicare & Retirement
Buyer's Guide
CA Process Automation vs. Pega Platform
April 2025
Free Report: CA Process Automation vs. Pega Platform
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