CA Process Automation vs Pega Platform comparison

Broadcom and Pega are both solutions in the Process Automation category. Broadcom is ranked #37, while Pega is ranked #4 with an average rating of 8.2. Broadcom holds a 0.8% mindshare in PA, compared to Pega’s 5.2% mindshare. Additionally, 100% of Broadcom users are willing to recommend the solution, compared to 91% of Pega users who would recommend it.

CA Process Automation

Read 12 CA Process Automation reviews

500 Views
500 Comparison Views

100% willing to recommend

Pega Platform

Read 85 Pega Platform reviews

9,171 Views
3,210 Comparison Views

91% willing to recommend

CA Process Automation

Pega Platform

Comparison Buyer's Guide

Download the report

Executive SummaryUpdated on Nov 2, 2025

Pega Platform and CA Process Automation are automation solutions, with CA Process Automation highlighted for its strong feature set, while Pega Platform offers competitive pricing and support.

Features: Pega Platform focuses on comprehensive workflow automation, offering AI-driven decision-making and effective business process management. CA Process Automation provides extensive integrations, high customizability, and flexibility for complex IT ecosystems.

Room for Improvement: Pega Platform could enhance customizability and further extend its integration capabilities. CA Process Automation may benefit from simplifying its deployment process and improving user interface intuitiveness. Both could advance in user experience streamlining and more robust documentation.

Ease of Deployment and Customer Service: Pega Platform offers a smooth deployment experience with reliable customer support, aiding clients effectively during implementation. CA Process Automation's deployment is more intricate, though its support framework assists in overcoming challenges that arise.

Pricing and ROI: Pega Platform is more cost-effective with lower initial costs, offering a rapid ROI through efficient licensing. CA Process Automation demands a higher upfront investment but offers significant long-term ROI potential based on its advanced features and customization in intricate environments.

To learn more, read our detailed CA Process Automation vs. Pega Platform Report (Updated: December 2025).

Buyer's Guide

CA Process Automation vs. Pega Platform

December 2025

Download the complete report

Helped 881,082 peers since 2012

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

CA Process Automation

Ranking in Process Automation

37th

Average Rating

8.6

Reviews Sentiment

7.4

Number of Reviews

Ranking in other categories

No ranking in other categories

Pega Platform

Ranking in Process Automation

4th

Average Rating

8.2

Reviews Sentiment

6.9

Number of Reviews

Ranking in other categories

Business Rules Management (1st), Business Process Management (BPM) (4th), Rapid Application Development Software (8th), Low-Code Development Platforms (7th), Business Orchestration and Automation Technologies (7th), AI Software Development (3rd)

Mindshare comparison

As of January 2026, in the Process Automation category, the mindshare of CA Process Automation is 0.8%, up from 0.3% compared to the previous year. The mindshare of Pega Platform is 5.2%, down from 7.2% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Process Automation Market Share Distribution
Product	Market Share (%)
Pega Platform	5.2%
CA Process Automation	0.8%
Other	94.0%

Process Automation

Featured Reviews

Sandeep Jha

Automation Solutions Developer at HCL Technologies

Added value to the delivery of services and the customer experience

We design end-to-end automation solutions for repetitive tasks performed by IT support teams This tool is used in my organization for automating IT infrastructure related incidents or service requests. Built-in operators available for most integrations. Easy to manage. Attended/unattended…

Read full review

reviewer4848291

Global Head of Digital, Process Automation at a computer software company with 51-200 employees

Pega is a low-code platform that enables organizations to build, automate, and optimize business processes and customer experiences through AI-powered decisioning and workflow automation.

Here are the key areas where Pega Platform could be improved: 1. User Interface (UI) & User Experience (UX) Customization Limitations: The UI layer is tightly coupled with the platform, limiting flexibility for custom front-end development. Constellation Architecture: While it improves consistency, it restricts advanced UI customizations compared to older section-based designs. Learning Curve: Non-technical users find the UI unintuitive despite the low-code promise. 2. Integration & Extensibility Limited Out-of-the-Box Integrations: Users report challenges integrating with non-relational databases and legacy systems. Robotics Integration: Pega RPA (formerly OpenSpan) is not seamlessly integrated with BPM, creating silos in automation. 3. AI & Decisioning AI Capabilities Need Maturity: Users expect more advanced, native AI features without relying on external tools. CDH & Decision Hub: While powerful, these components require deep expertise to configure effectively. 4. Cost & Licensing High Licensing Costs: Pega is often seen as expensive, especially for small and mid-sized enterprises. Lack of Flexible Pricing Models: Calls for subscription-based or usage-based pricing to improve accessibility. 5. Performance & Scalability Scalability Concerns: Some users report performance degradation with large user bases or complex workflows. Upgrade Complexity: Platform upgrades can be time-consuming and disruptive if not planned well. 6. Documentation & Community Support Insufficient Learning Resources: Especially for advanced features, documentation is limited and community support is not as strong as competitors. Talent Availability: Finding skilled Pega professionals remains a challenge in many regions. 7. Low-Code/No-Code Experience Not Fully No-Code: Despite branding, some tasks still require technical intervention, and the drag-and-drop interface can be restrictive 2. Conflict Management: Simultaneous development by multiple users can lead to rule conflicts.

Read full review

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"This tool is used in my organization for automating IT infrastructure related incidents or service requests."

"It is easy to debug and troubleshoot."

"The most valuable feature of Pega BPMI would be the academy courses, specifically the Product Development Network (PDN). Additionally, our organization has a dedicated Customer Engagement Team that we work closely with to achieve our goals."

"Powerful, full-featured business process management with excellent support"

"It cuts down the time taken for coding. Earlier it used take for us four hours to do a particular code. Now this can be done in less than 30 minutes. That's the kind of productivity gains you can get."

"Fast prototyping."

"Pega Platform is so dynamic and can take on any business demand, challenges, and solve issues."

"The solution's case management is its most valuable aspect."

"While Pega technical support is okay, it also depends on the issues you need help with and who your contact is with Pega."

"It is easy to use, easy to understand, easy to implement and easy to enhance and we can do it as a Cloud. Also it is very user friendly."

More Pega Platform pros

Cons

"Somehow the product group within CA left the product dry from some regular expression functionality."

"Make some of the features more open source that way developers can have more flexibility."

"OCR capability should be added as a feature."

"It needs auto-triggering of workflows based on machine learning (ML) and artificial intelligence (AI)."

"The previous versions had good training documents but the updated versions need to improve the documentation."

"From a technical point of view, it would be helpful to have some advanced analytics to help with configuration. We have a lot of unwanted features and it would be good to configure it more appropriately so that we are using just exactly what we need."

"The UI part needs improvement."

"There have been some performance scalability issues. Suppose you want to add more users. You go from, say, 800 users to 1,500 users, and sometimes that creates issues for which there is no clear explanation. To fix it you have to escalate it with customer service and sometimes the response is not up to the mark in resolving those issues."

"Reporting is not so clear and not so great. We really struggle to get the right reporting. When we need reporting based on the content of the tickets, we are not able to get it. The MIS reporting is not great. That's one of the reasons why we are switching to ServiceNow. Its compatibility with the higher versions of Internet Explorer should be improved. It really works well in Mozilla Firefox or any other browser, but when it comes to Microsoft Edge or Internet Explorer, sometimes, the layout gets disturbed. The positioning of the buttons changes, and there is some distortion in the layout. I am not sure whether it is our configuration problem or Pega's, but when it is working in Mozilla Firefox, it should also work in Microsoft Edge or Internet Explorer."

"We would like to have a better ability to customize PegaRULES."

"Pega BPM could be improved by including token-based authentication and extending its integration options."

"I believe that Pega's strategy when it comes to the UX part is not that great currently as compared to the other emerging BPM tools in the market."

More Pega Platform cons

Pricing and Cost Advice

"There are a lot of automation savings from any process which is repeatable."

"It has provided ROI by auto resolving incidents or requests in the ITSM queue, improved MTTR and SLA adherence, and added value to the delivery of services and the customer experience."

"May be somewhat more expensive than other solutions initially, but should have enhanced return on investment."

"They have both on-premise and cloud licensing. If you are a small to medium company, go for the cloud option because that eliminates a lot of the setting up of your DevTest and performance environments, multiple environments, because you can buy that from Pega with the cloud option. So your setup time really goes down. If you're a large company, then you're better off putting it within your company. You have other skill resources within your company to create environments."

"The licensing model from Pega BPM is too complex and is more expensive than other solutions, such as SAP. The overall price of the solution depends on the use case."

"In terms of the price, if I were to compare Pega to other tools, it would be more expensive, but it would also provide you with the same features."

"Its pricing is on the higher side, but they have come up with different plans and different small products that can be used by smaller organizations that don't have that much money to spend. They have different pricing packages depending on the number of users or depending upon the number of cases created in the production or live environment."

"PegaRULES is a good product, but its pricing is a bit on the premium side, especially for professionals."

"The price of this solution, including installation and configuration, is comparable to competing vendors."

"They're very cagey in giving out prices, and it is very difficult to find out the real price any organization is going to get. It is almost never their list price, if you can find it, and there are a lot of factors that go into the whole pricing."

More Pega Platform pricing and cost advice

See which vendors are best for you

Use our free recommendation engine to learn which Process Automation solutions are best for your needs.

See recommendations

881,082 professionals have used our research since 2012.

Top Industries

By visitors reading reviews

No data available

Financial Services Firm

25%

Computer Software Company

Manufacturing Company

Government

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

By reviewers
Company Size	Count
Small Business	2
Large Enterprise	10

By reviewers
Company Size	Count
Small Business	11
Midsize Enterprise	15
Large Enterprise	69

Questions from the Community

Ask a question

Earn 20 points

Is Pega BPM easy to work with and can beginners utilize this software?

You do need some preparation to be able to use all functions of Pega BPM. However, all users of this platform are in luck as it comes with good documentation and you can learn pretty much everythin...

See all answers

Have you encountered any issues while using Pega BPM and were you assisted by the company?

My company has been using this tool for years and the only issue we have had, if you can call it that, was while setting it up. When we were setting it up initially, we had some drawbacks and could...

See all answers

When you consider the features and benefits of Pega BPM, would you say this product is fairly priced?

Pega BPM can be considered overpriced for some; it all depends on the size of your company and the requirements of your customers. Sure, there are products out there that do the things that Pega B...

See all answers

Comparisons

Microsoft System Center Orchestrator vs CA Process Automation

Compared 100% of the time

More CA Process Automation Competitors

ServiceNow vs Pega Platform

Compared 11% of the time

Camunda vs Pega Platform

Compared 11% of the time

Appian vs Pega Platform

Compared 7% of the time

FICO Blaze Advisor vs Pega Platform

Compared 4% of the time

IBM Operational Decision Manager vs Pega Platform

Compared 4% of the time

More Pega Platform Competitors

Product Reports

Buyer's Guide

CA Process Automation

January 2026

Download CA Process Automation product report

Buyer's Guide

Pega Platform

January 2026

Download Pega Platform product report

Also Known As

CA IT Process Automation Manager

Pega BPM, Pegasystems, SmartBPM, PegaRULES

Overview

CA Process Automation is designed to speed the delivery of IT services while helping to remove manual errors. By defining, automating and orchestrating processes across organizational silos that use disparate systems, CA Process Automation helps improve productivity while also enforcing standards. With CA Process Automation, you can automate IT processes that span multiple organizations and systems, reduce the time it takes to deliver services and enforce standards and compliance policies across departments. CA Process Automation helps you automate IT processes to reduce operational expenses, increase staff productivity, speed IT service delivery, improve service quality, and enforce compliance policies.

Broadcom

Pega Platform provides flexible business process management with a focus on rapid application development and automation through a low-code approach, enhancing efficiency across sectors.

Pega Platform is renowned for its ability to streamline operations with robust automation features, including robotic process automation and decision-making capabilities. Its intuitive interface and workflow management contribute to a reputation for enhancing business processes. Although users face challenges with integration limitations and high licensing costs, they benefit from rapid deployment and efficient process adaptations. The unified architecture reduces complexity, while case management and integration services support digital transformations in sectors such as banking, insurance, and healthcare.

What are the key features of Pega Platform?

Low-Code Development: Facilitates rapid application development with minimal coding.
Case Management: Efficiently manages complex workflows and cases.
Integration Services: Offers seamless connectivity with diverse systems.
Robotic Process Automation: Automates repetitive tasks for increased productivity.
Decision-Making Capabilities: Enhances process accuracy with advanced decision tools.
Intuitive Interface: Simplifies user interaction and workflow management.

What benefits and ROI should users expect?

Enhanced Efficiency: Streamlines operations, reducing time and resource usage.
Quick Deployment: Facilitates rapid implementation and adaptability.
Improved Customer Experience: Integrates seamlessly with customer service solutions.
Increased Flexibility: Adapts to changing business requirements effectively.

In industries like insurance, banking, healthcare, and government, Pega Platform is implemented to automate diverse workflows, supporting initiatives from claims processing to customer onboarding. Enterprises use Pega for case management and digital transformations, valuing its out-of-the-box integrations and real-time reporting capabilities to boost operational automation and enhance customer experiences.

Pega

Sample Customers

Unum, HCL Technologies, Logicalis

The State of Maine, ANZ, Coca-Cola, Department for Environment, Food & Rural Affairs (DEFRA), ME, New South Wales, OptumRx, Texas Department of Transportation, UnitedHealthcare Medicare & Retirement

Buyer's Guide

CA Process Automation vs. Pega Platform

December 2025

Free Report: CA Process Automation vs. Pega Platform

Find out what your peers are saying about CA Process Automation vs. Pega Platform and other solutions. Updated: December 2025.

DOWNLOAD NOW

881,082 professionals have used our research since 2012.

See our CA Process Automation vs. Pega Platform report.

See our list of best Process Automation vendors.

We monitor all Process Automation reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.