CA Process Automation vs Pega Platform comparison

Broadcom and Pega are both solutions in the Process Automation category. Broadcom is ranked #36, while Pega is ranked #4 with an average rating of 8.2. Broadcom holds a 0.9% mindshare in PA, compared to Pega’s 5.4% mindshare. Additionally, 100% of Broadcom users are willing to recommend the solution, compared to 91% of Pega users who would recommend it.

CA Process Automation

Read 12 CA Process Automation reviews

652 Views
652 Comparison Views

100% willing to recommend

Pega Platform

Read 86 Pega Platform reviews

10,204 Views
3,571 Comparison Views

91% willing to recommend

CA Process Automation

Pega Platform

Comparison Buyer's Guide

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Executive SummaryUpdated on Feb 8, 2026

Pega Platform and CA Process Automation serve similar roles in the automation market, focusing on enhancing business processes. Pega Platform has an edge in pricing and support, while CA Process Automation is richer in features despite higher pricing.

Features: Pega Platform offers robust workflow automation capabilities, exceptional scalability, and integration abilities. CA Process Automation provides extensive automation libraries and advanced analytics with a diverse range of built-in functions.

Room for Improvement: Pega Platform could improve its user interface for non-technical users and enhance its feature set for niche industry use cases. CA Process Automation may benefit from simplified deployment processes, more intuitive user interfaces, and faster customer support response times.

Ease of Deployment and Customer Service: Pega Platform offers a streamlined cloud-first deployment process with comprehensive support. CA Process Automation provides flexible hybrid deployment models but may require more technical expertise, with structured customer support.

Pricing and ROI: Pega Platform has a competitive pricing model, offering cost-effectiveness and rapid ROI. CA Process Automation has a higher initial cost but justifies the investment with its feature depth and potential long-term value.

To learn more, read our detailed CA Process Automation vs. Pega Platform Report (Updated: March 2026).

Buyer's Guide

CA Process Automation vs. Pega Platform

March 2026

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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

CA Process Automation

Ranking in Process Automation

36th

Average Rating

8.6

Reviews Sentiment

7.4

Number of Reviews

Ranking in other categories

No ranking in other categories

Pega Platform

Ranking in Process Automation

4th

Average Rating

8.2

Reviews Sentiment

6.9

Number of Reviews

Ranking in other categories

Business Rules Management (1st), Business Process Management (BPM) (3rd), Rapid Application Development Software (7th), Low-Code Development Platforms (7th), Business Orchestration and Automation Technologies (7th), AI Software Development (3rd)

Mindshare comparison

As of March 2026, in the Process Automation category, the mindshare of CA Process Automation is 0.9%, up from 0.3% compared to the previous year. The mindshare of Pega Platform is 5.4%, down from 6.6% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Process Automation Mindshare Distribution
Product	Mindshare (%)
Pega Platform	5.4%
CA Process Automation	0.9%
Other	93.7%

Process Automation

Featured Reviews

Sandeep Jha

Automation Solutions Developer at HCL Technologies

Added value to the delivery of services and the customer experience

We design end-to-end automation solutions for repetitive tasks performed by IT support teams This tool is used in my organization for automating IT infrastructure related incidents or service requests. Built-in operators available for most integrations. Easy to manage. Attended/unattended…

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reviewer4848291

Global Head of Digital, Process Automation at a computer software company with 51-200 employees

Pega is a low-code platform that enables organizations to build, automate, and optimize business processes and customer experiences through AI-powered decisioning and workflow automation.

Here are the key areas where Pega Platform could be improved: 1. User Interface (UI) & User Experience (UX) Customization Limitations: The UI layer is tightly coupled with the platform, limiting flexibility for custom front-end development. Constellation Architecture: While it improves consistency, it restricts advanced UI customizations compared to older section-based designs. Learning Curve: Non-technical users find the UI unintuitive despite the low-code promise. 2. Integration & Extensibility Limited Out-of-the-Box Integrations: Users report challenges integrating with non-relational databases and legacy systems. Robotics Integration: Pega RPA (formerly OpenSpan) is not seamlessly integrated with BPM, creating silos in automation. 3. AI & Decisioning AI Capabilities Need Maturity: Users expect more advanced, native AI features without relying on external tools. CDH & Decision Hub: While powerful, these components require deep expertise to configure effectively. 4. Cost & Licensing High Licensing Costs: Pega is often seen as expensive, especially for small and mid-sized enterprises. Lack of Flexible Pricing Models: Calls for subscription-based or usage-based pricing to improve accessibility. 5. Performance & Scalability Scalability Concerns: Some users report performance degradation with large user bases or complex workflows. Upgrade Complexity: Platform upgrades can be time-consuming and disruptive if not planned well. 6. Documentation & Community Support Insufficient Learning Resources: Especially for advanced features, documentation is limited and community support is not as strong as competitors. Talent Availability: Finding skilled Pega professionals remains a challenge in many regions. 7. Low-Code/No-Code Experience Not Fully No-Code: Despite branding, some tasks still require technical intervention, and the drag-and-drop interface can be restrictive 2. Conflict Management: Simultaneous development by multiple users can lead to rule conflicts.

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"Before implementing this product, our Problem and Change Management Processes were very poor, but nowadays, thanks to CA Process Automation (PAM), we no longer have this problem, as we now have all of the processes' rules placed inside of it."

"The value lies in just being able to automate things such that there's less human interaction and, therefore, more consistency in our automations."

"It is easy to debug and troubleshoot."

"It has provided ROI by auto-resolving incidents or requests in the ITSM queue, improved MTTR and SLA adherence, and added value to the delivery of services and the customer experience."

"If you’re planning or looking for an application able to create process automation, stop looking."

"They were good, they helped us a lot from the beginning, from installation through the whole process, and not just their support, but also their professional services are top notch."

"CA Process Automation manager is a very powerful production tool."

"PAM has the ability to integrate and build solutions that work well in CA's suite of service management products and those that are outside of service management."

More CA Process Automation pros

"The processes are much faster now in Pega BPM, in particular, almost ten times faster."

"Pega BPM is definitely one of the topmost BPM packages out there."

"This solution is useful for business process management if you have any banking solutions or need to manage a process."

"Case Management, as well as Workflow Automation, are Pega's most powerful capabilities."

"What I found most valuable in PegaRULES is that it allows you to quickly make changes to an existing application. It's pretty easy to do any modification in the tool, which you cannot do in legacy solutions. For example, it takes a lot of time to do it in Java or in .NET. I have worked with both legacy technologies in the past, so that I can tell the difference."

"Case Management is the most valuable feature of PegaRULES, which is not found in other BPM tools."

"Pega's technical support team is very helpful and I would rate them ten out of ten."

"The case management is great."

More Pega Platform pros

Cons

"It’s very complex, which is one of the disadvantages."

"It needs auto-triggering of workflows based on machine learning (ML) and artificial intelligence (AI)."

"Every so often the service needs to be restarted otherwise it runs slower and slower. I think this may be due to a memory leak."

"Better reporting, because we have to true up our licenses every three months because we license on running concurrent processes, so we have to provide a report to CA every three months using their tool -- which never works."

"OCR capability should be added as a feature."

"Although it's drag-and-drop, there's a little bit of a learning curve to use it correctly."

"Somehow the product group within CA left the product dry from some regular expression functionality."

"OCR capability should be added as a feature."

More CA Process Automation cons

"Compared to other BPM products, the interface is somewhat complex, so the usability could be improved."

"On a scale of one to ten, I would rate their support as an eight. I say eight because they have global support, so sometimes it takes time."

"It should have integration with non-relational databases. A lot of databases are non-relational, and as a company, we are planning to move to NoSQL or open-source databases."

"Sometimes when we are patching some data from the database, we are getting added as a timeout."

"The main problem with Pega is that it is quite complex, so it is very difficult for the developer to learn."

"The solution could be more scalable."

"The extensive availability of ready-made gadgets in Pega BPM is a double-edged sword. While it offers convenience, it also leads to a steeper learning curve."

"There is room for potential improvement in the performance of PegaRULES, as well as the need to address any existing security concerns. It should be noted that working with an older version of Pega, rather than the latest 8.x versions, may limit certain capabilities and leave room for vulnerabilities that could benefit from increased attention. Furthermore, the user interface (UI) could be a candidate for enhancements. It is worth mentioning that newer versions of Pega may have introduced improvements in these areas."

More Pega Platform cons

Pricing and Cost Advice

"It has provided ROI by auto resolving incidents or requests in the ITSM queue, improved MTTR and SLA adherence, and added value to the delivery of services and the customer experience."

"There are a lot of automation savings from any process which is repeatable."

"In terms of the pricing for Pega BPM, other solutions may be cheaper, but it doesn't matter if Pega BPM has a higher price tag because what's important is that it's the best solution, and that is what people look for. If I would rate the pricing for the solution, I'd give it three out of five. You have to pay extra for additional features in Pega BPM."

"The product pricing is considered reasonable compared to other solutions in the market."

"Users have to pay a yearly license cost for Pega BPM, which is expensive."

"They need to come up with licensing options. Right now they do have a cloud-based option, but the cloud prices I've seen are much more expensive compared to competing products."

"The price of Pega BPM falls on the higher side of the spectrum if I were to compare it with other solutions in the market."

"Pricing is good."

"It is cost-effective for medium enterprises. It is cheaper than ServiceNow."

"The licensing model from Pega BPM is too complex and is more expensive than other solutions, such as SAP. The overall price of the solution depends on the use case."

More Pega Platform pricing and cost advice

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Top Industries

By visitors reading reviews

No data available

Financial Services Firm

25%

Manufacturing Company

Computer Software Company

Government

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

By reviewers
Company Size	Count
Small Business	2
Large Enterprise	10

By reviewers
Company Size	Count
Small Business	11
Midsize Enterprise	16
Large Enterprise	69

Questions from the Community

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Is Pega BPM easy to work with and can beginners utilize this software?

You do need some preparation to be able to use all functions of Pega BPM. However, all users of this platform are in luck as it comes with good documentation and you can learn pretty much everythin...

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Have you encountered any issues while using Pega BPM and were you assisted by the company?

My company has been using this tool for years and the only issue we have had, if you can call it that, was while setting it up. When we were setting it up initially, we had some drawbacks and could...

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When you consider the features and benefits of Pega BPM, would you say this product is fairly priced?

Pega BPM can be considered overpriced for some; it all depends on the size of your company and the requirements of your customers. Sure, there are products out there that do the things that Pega B...

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Comparisons

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Compared 26% of the time

OpenText Operations Orchestration vs CA Process Automation

Compared 25% of the time

Kognitos vs CA Process Automation

Compared 19% of the time

BMC TrueSight Orchestration vs CA Process Automation

Compared 16% of the time

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Camunda vs Pega Platform

Compared 10% of the time

ServiceNow vs Pega Platform

Compared 8% of the time

Appian vs Pega Platform

Compared 6% of the time

FICO Blaze Advisor vs Pega Platform

Compared 4% of the time

IBM Operational Decision Manager vs Pega Platform

Compared 3% of the time

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Product Reports

Buyer's Guide

CA Process Automation

March 2026

Download CA Process Automation product report

Buyer's Guide

Pega Platform

March 2026

Download Pega Platform product report

Also Known As

CA IT Process Automation Manager

Pega BPM, Pegasystems, SmartBPM, PegaRULES

Overview

CA Process Automation is designed to speed the delivery of IT services while helping to remove manual errors. By defining, automating and orchestrating processes across organizational silos that use disparate systems, CA Process Automation helps improve productivity while also enforcing standards. With CA Process Automation, you can automate IT processes that span multiple organizations and systems, reduce the time it takes to deliver services and enforce standards and compliance policies across departments. CA Process Automation helps you automate IT processes to reduce operational expenses, increase staff productivity, speed IT service delivery, improve service quality, and enforce compliance policies.

Broadcom

Pega Platform provides flexible business process management with a focus on rapid application development and automation through a low-code approach, enhancing efficiency across sectors.

Pega Platform is renowned for its ability to streamline operations with robust automation features, including robotic process automation and decision-making capabilities. Its intuitive interface and workflow management contribute to a reputation for enhancing business processes. Although users face challenges with integration limitations and high licensing costs, they benefit from rapid deployment and efficient process adaptations. The unified architecture reduces complexity, while case management and integration services support digital transformations in sectors such as banking, insurance, and healthcare.

What are the key features of Pega Platform?

Low-Code Development: Facilitates rapid application development with minimal coding.
Case Management: Efficiently manages complex workflows and cases.
Integration Services: Offers seamless connectivity with diverse systems.
Robotic Process Automation: Automates repetitive tasks for increased productivity.
Decision-Making Capabilities: Enhances process accuracy with advanced decision tools.
Intuitive Interface: Simplifies user interaction and workflow management.

What benefits and ROI should users expect?

Enhanced Efficiency: Streamlines operations, reducing time and resource usage.
Quick Deployment: Facilitates rapid implementation and adaptability.
Improved Customer Experience: Integrates seamlessly with customer service solutions.
Increased Flexibility: Adapts to changing business requirements effectively.

In industries like insurance, banking, healthcare, and government, Pega Platform is implemented to automate diverse workflows, supporting initiatives from claims processing to customer onboarding. Enterprises use Pega for case management and digital transformations, valuing its out-of-the-box integrations and real-time reporting capabilities to boost operational automation and enhance customer experiences.

Pega

Sample Customers

Unum, HCL Technologies, Logicalis

The State of Maine, ANZ, Coca-Cola, Department for Environment, Food & Rural Affairs (DEFRA), ME, New South Wales, OptumRx, Texas Department of Transportation, UnitedHealthcare Medicare & Retirement

Buyer's Guide

CA Process Automation vs. Pega Platform

March 2026

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