CA Asset Portfolio Management vs SymphonyAI IT Service Management comparison

Broadcom and SymphonyAI are both solutions in the IT Asset Management category. Broadcom is ranked #14, while SymphonyAI is ranked #15. Broadcom holds a 2.1% mindshare in IAM, compared to SymphonyAI’s 2.7% mindshare. Additionally, 100% of Broadcom users are willing to recommend the solution, compared to 100% of SymphonyAI users who would recommend it.

CA Asset Portfolio Management

Read 14 CA Asset Portfolio Management reviews

686 Views
597 Comparison Views

100% willing to recommend

SymphonyAI IT Service Manag...

Read 6 SymphonyAI IT Service Management reviews

1,619 Views
631 Comparison Views

100% willing to recommend

CA Asset Portfolio Management

SymphonyAI IT Service Manag...

Comparison Buyer's Guide

Download the report

Executive SummaryUpdated on Dec 18, 2024

CA Asset Portfolio Management and SymphonyAI IT Service Management compete in the IT management space. SymphonyAI IT Service Management is seen as having the upper hand due to its advanced data analytics capabilities and integration options, making it a preferred choice for tech buyers seeking comprehensive solutions.

Features: CA Asset Portfolio Management offers efficient asset tracking, financial management, and resource allocation, with reporting tools for operational transparency. SymphonyAI IT Service Management is recognized for AI-driven analytics, incident management, and automation capabilities, delivering deeper insights through advanced analytics.

Room for Improvement: CA Asset Portfolio Management could expand its feature set to include more advanced data analytics and integration options. It may also benefit from enhanced automation capabilities. SymphonyAI IT Service Management might improve by reducing its complexity to cater to users who prefer straightforward tools. Additionally, making its technical support even more responsive would be beneficial to ensure seamless user experiences.

Ease of Deployment and Customer Service: SymphonyAI IT Service Management is known for its smooth deployment process and strong technical support, enabling easy integration into existing systems. CA Asset Portfolio Management benefits from a shorter learning curve due to its simplicity, with customer service noted for its responsiveness, making initial setups less burdensome.

Pricing and ROI: CA Asset Portfolio Management is acknowledged for its lower initial costs and strong ROI through core functionalities and cost-effectiveness. SymphonyAI IT Service Management requires a higher initial setup cost but is viewed as a worthwhile investment due to its sophisticated features potentially resulting in long-term efficiencies.

To learn more, read our detailed CA Asset Portfolio Management vs. SymphonyAI IT Service Management Report (Updated: March 2026).

Buyer's Guide

CA Asset Portfolio Management vs. SymphonyAI IT Service Management

March 2026

Download the complete report

Helped 885,311 peers since 2012

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

CA Asset Portfolio Management

Ranking in IT Asset Management

14th

Average Rating

8.4

Reviews Sentiment

7.1

Number of Reviews

Ranking in other categories

License Management (6th)

SymphonyAI IT Service Manag...

Ranking in IT Asset Management

15th

Average Rating

7.6

Reviews Sentiment

6.6

Number of Reviews

Ranking in other categories

Help Desk Software (27th), IT Service Management (ITSM) (24th)

Mindshare comparison

As of March 2026, in the IT Asset Management category, the mindshare of CA Asset Portfolio Management is 2.1%, up from 0.4% compared to the previous year. The mindshare of SymphonyAI IT Service Management is 2.7%, up from 1.8% compared to the previous year. It is calculated based on PeerSpot user engagement data.

IT Asset Management Mindshare Distribution
Product	Mindshare (%)
CA Asset Portfolio Management	2.1%
SymphonyAI IT Service Management	2.7%
Other	95.2%

IT Asset Management

Featured Reviews

reviewer1998918

Enterprise systems management team lead

Integrates well, highly stable, and scalable

CA Asset Portfolio Management can improve the uploading of batch information. I have to upload large amounts of information and it can take a long time to finish. There are some other solutions that are better, such as Micro Focus. We have approximately 10,000 PCs that we are busy processing and we have to upload information to them but when we use this solution it is complex. When we use Micro Focus it is better.

Read full review

AbhilashSherkane

Senior Practitioner at a outsourcing company with 1,001-5,000 employees

Comprehensive IT service processes have been supported but customization and support need improvement

All ITSM functionalities of SymphonyAI IT Service Management, including incident, problem, change, service request, and their out-of-the-box functionalities, are pretty good. SymphonyAI IT Service Management does not have too many integrations and does not have too many out-of-the-box integrations compared to other peers in the market. I think that is the only place where they lack. However, they did have a functionality where we could build our own integration, so we were using that. If they had any out-of-the-box capabilities for some of the common infrastructure tools, that would have been easier for us. The out-of-the-box functionalities were good, including AI. However, the moment we had to customize options, that becomes very difficult with SymphonyAI IT Service Management. As long as we were using out-of-the-box, it worked great.

Read full review

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"IT Asset manager is centralized inventory software for computer hardware and software asset of the organization."

"You build the items one time and then you have your discovery that's coming in and the system will let you know whether or not you're out of compliance."

"Being able to determine the licensing position for existing vendors and future vendors. Also, visibility into our environment,"

"My organization now understands what type of products they have: warranties, how long the warranties last, depreciation; we never really knew what our depreciation values were, so it was really nice to have that on hand as well, and it gives us a better view of our hardware, which is really beneficial."

"They're staying up to date as vendors make changes to how they want to manage the software. CA is usually really quick about getting those updates in the system."

"Reduces software cost. Reduces the risk of software audits."

"Cost, time, and risks that relate to auditing of compliance are greatly reduced with the use of IT asset manager."

"It enables us to make better business and financial decisions."

More CA Asset Portfolio Management pros

"It is a good tool to use."

"The most valuable feature is remote access. People are working from home, and we can take remote access through it."

"SummitAI IT Management Suite's chat box feature has reduced our service discount, and because it's intelligent, the responses that go out to the users have improved, and the resolutions are much faster."

"It was easy to access and fast. Our experience using it solely as a ticketing tool. We used fetch reports from the tool, particularly with regard to SLA tracking for our partners."

"The product has the best features for ITSM."

"All ITSM functionalities of SymphonyAI IT Service Management, including incident, problem, change, service request, and their out-of-the-box functionalities, are pretty good."

Cons

"Keeping the catalog updated and having more titles in the catalog is helpful, because the more items that are in the catalog, your process goes faster because you don't have to manually build all the entitlements."

"I would like to see more control over audit trail features, where you can turn on and off fields."

"The UI, even though they upgraded the UI, it's still kind of dated, it's a little bit convoluted to use. It's not like something that you can sit down and automatically understand how to use it."

"Initially, each upgrade, the process for it was a little different. Having to go, this upgrade was going to be different from this one, going to be different from that one, that was a bit of a headache."

"CA Asset Portfolio Management can improve the uploading of batch information. I have to upload large amounts of information and it can take a long time to finish. There are some other solutions that are better, such as Micro Focus."

"IT asset manager is very complex when integrated with other systems like HR, help desk, procurement and supply chain systems."

"CA SAM is not a CA product. The vendor is Aspera and CA is the distributor, so support is difficult."

"Accessing from roles can be effected adversely if searches are created and incorrectly assigned to roles."

More CA Asset Portfolio Management cons

"There could be flexibility in terms of customization."

"SummitAI IT Management Suite's project management and operational management features could be improved."

"I would like them to add software inventory in the next release. We don't have that right now."

"Integration was a major limitation with SummitAI."

"SummitAI IT Management Suite's project management and operational management features could be improved."

"Technical support takes too long for any issues to get resolved, and that created a lot of frustration."

Pricing and Cost Advice

Information not available

"The product's cost is average."

"SummitAI IT Management Suite's pricing is a bit expensive."

"We have a regular license."

See which vendors are best for you

Use our free recommendation engine to learn which IT Asset Management solutions are best for your needs.

See recommendations

885,311 professionals have used our research since 2012.

Top Industries

By visitors reading reviews

No data available

Manufacturing Company

12%

Construction Company

Government

Comms Service Provider

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

By reviewers
Company Size	Count
Small Business	3
Large Enterprise	8

By reviewers
Company Size	Count
Small Business	1
Midsize Enterprise	6
Large Enterprise	4

Comparisons

Flexera One vs CA Asset Portfolio Management

Compared 27% of the time

ServiceNow vs CA Asset Portfolio Management

Compared 26% of the time

Dell License Manager (DLM) vs CA Asset Portfolio Management

Compared 15% of the time

Provance IT Asset Management Pack vs CA Asset Portfolio Management

Compared 15% of the time

Symantec Asset Management Suite vs CA Asset Portfolio Management

Compared 11% of the time

More CA Asset Portfolio Management Competitors

ServiceNow vs SymphonyAI IT Service Management

Compared 21% of the time

Vision Helpdesk vs SymphonyAI IT Service Management

Compared 9% of the time

Scalable Software Asset Vision vs SymphonyAI IT Service Management

Compared 6% of the time

BMC Helix ITSM vs SymphonyAI IT Service Management

Compared 5% of the time

Zendesk vs SymphonyAI IT Service Management

Compared 5% of the time

More SymphonyAI IT Service Management Competitors

Product Reports

Buyer's Guide

CA Asset Portfolio Management

March 2026

Download CA Asset Portfolio Management product report

Buyer's Guide

IT Service Management (ITSM)

March 2026

Download SymphonyAI IT Service Management product report

Also Known As

CA IT Asset Manager, CA Asset Manager, ITAM, IT Asset Manager, CA SAM, CA Software Asset Manager, Asset Portfolio Management, Asset Portfolio Manager

Summus IT Management Suite

Overview

CA Asset Manager gives you the confidence to deliver real business value throughout the asset lifecycle by enabling essential business functions such as
procurement, contract, vendor, license and financial management across your enterprise IT asset base. CA Asset Manager has recognized technology leadership in the areas of financial and contract management, and it is also an IT asset management market share leader.

Learn More: https://www.ca.com/us/products...

Broadcom

SymphonyAI provides an AI-powered IT Service Management (ITSM) platform aimed at enhancing IT service delivery efficiency and effectiveness. The platform, SymphonyAI ITSM, offers a unified service portal for streamlined user assistance and incorporates reporting and analytics functionalities to furnish insights into IT service performance. By leveraging artificial intelligence, SymphonyAI aims to optimize ITSM processes, aligning IT services with business needs while ensuring cost efficiency.

SymphonyAI

Sample Customers

First Horizon National Corporation, Logicalis, Racing and Wagering Western Australia

Magma, Toyota, Evidera, Netik, KPMG, Innodata, ABB, DAIKIN, Toshiba, Emerson, Dell, Pansonic, DBS, PWC, EY, Hexaware Technologies, Deloitte, NEC, Birla Soft, Panasonic, Harman, SBI, Kotak Life Insurance, SREI, Marico, Perfetti, Manipal Hospitals, Maruti Suzuki, Royal Enfield, Toyota, CEAT, ABB, L&T, VIP, Knight Frank, Adithya Birla

Buyer's Guide

CA Asset Portfolio Management vs. SymphonyAI IT Service Management

March 2026

Free Report: CA Asset Portfolio Management vs. SymphonyAI IT Service Management

Find out what your peers are saying about CA Asset Portfolio Management vs. SymphonyAI IT Service Management and other solutions. Updated: March 2026.

DOWNLOAD NOW

885,311 professionals have used our research since 2012.

See our CA Asset Portfolio Management vs. SymphonyAI IT Service Management report.

See our list of best IT Asset Management vendors.

We monitor all IT Asset Management reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.