CA Asset Portfolio Management vs SymphonyAI IT Service Management comparison

Broadcom and SymphonyAI are both solutions in the IT Asset Management category. Broadcom is ranked #24, while SymphonyAI is ranked #15 with an average rating of 7.0. Broadcom holds a 0.5% mindshare in IAM, compared to SymphonyAI’s 1.8% mindshare. Additionally, 100% of Broadcom users are willing to recommend the solution, compared to 100% of SymphonyAI users who would recommend it.

CA Asset Portfolio Management

Read 14 CA Asset Portfolio Management reviews

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65 Comparison Views

100% willing to recommend

SymphonyAI IT Service Manag...

Read 5 SymphonyAI IT Service Management reviews

351 Views
75 Comparison Views

100% willing to recommend

CA Asset Portfolio Management

SymphonyAI IT Service Manag...

Comparison Buyer's Guide

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Executive SummaryUpdated on Dec 18, 2024

CA Asset Portfolio Management and SymphonyAI IT Service Management compete in the IT management space. SymphonyAI IT Service Management is seen as having the upper hand due to its advanced data analytics capabilities and integration options, making it a preferred choice for tech buyers seeking comprehensive solutions.

Features: CA Asset Portfolio Management offers efficient asset tracking, financial management, and resource allocation, with reporting tools for operational transparency. SymphonyAI IT Service Management is recognized for AI-driven analytics, incident management, and automation capabilities, delivering deeper insights through advanced analytics.

Room for Improvement: CA Asset Portfolio Management could expand its feature set to include more advanced data analytics and integration options. It may also benefit from enhanced automation capabilities. SymphonyAI IT Service Management might improve by reducing its complexity to cater to users who prefer straightforward tools. Additionally, making its technical support even more responsive would be beneficial to ensure seamless user experiences.

Ease of Deployment and Customer Service: SymphonyAI IT Service Management is known for its smooth deployment process and strong technical support, enabling easy integration into existing systems. CA Asset Portfolio Management benefits from a shorter learning curve due to its simplicity, with customer service noted for its responsiveness, making initial setups less burdensome.

Pricing and ROI: CA Asset Portfolio Management is acknowledged for its lower initial costs and strong ROI through core functionalities and cost-effectiveness. SymphonyAI IT Service Management requires a higher initial setup cost but is viewed as a worthwhile investment due to its sophisticated features potentially resulting in long-term efficiencies.

To learn more, read our detailed CA Asset Portfolio Management vs. SymphonyAI IT Service Management Report (Updated: June 2025).

Buyer's Guide

CA Asset Portfolio Management vs. SymphonyAI IT Service Management

June 2025

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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

CA Asset Portfolio Management

Ranking in IT Asset Management

24th

Average Rating

8.4

Reviews Sentiment

7.1

Number of Reviews

Ranking in other categories

License Management (13th)

SymphonyAI IT Service Manag...

Ranking in IT Asset Management

15th

Average Rating

7.8

Reviews Sentiment

7.0

Number of Reviews

Ranking in other categories

Help Desk Software (22nd), IT Service Management (ITSM) (22nd)

Mindshare comparison

As of June 2025, in the IT Asset Management category, the mindshare of CA Asset Portfolio Management is 0.5%, up from 0.4% compared to the previous year. The mindshare of SymphonyAI IT Service Management is 1.8%, up from 1.5% compared to the previous year. It is calculated based on PeerSpot user engagement data.

IT Asset Management

Featured Reviews

reviewer1998918

Enterprise systems management team lead

Integrates well, highly stable, and scalable

CA Asset Portfolio Management can improve the uploading of batch information. I have to upload large amounts of information and it can take a long time to finish. There are some other solutions that are better, such as Micro Focus. We have approximately 10,000 PCs that we are busy processing and we have to upload information to them but when we use this solution it is complex. When we use Micro Focus it is better.

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Abhishek Bhosle

IT Specialist at Tata AIA

Good ticketing tool but limitations with integration

We use ManageEngine, but it's still pretty new and under development. We used SummitAI for about four years before switching to ManageEngine. There are specific features that were missing in SummitAI that we're hoping to find in ManageEngine. We were informed that ManageEngine was a new ticketing tool with modern and advanced analytics, which would be a better fit than SummitAI with its older engine. Firstly, ManageEngine allows detailed asset inventory per user. I, as a user, can store authentication details like which laptop and mobile I use, for all employees. Secondly, ManageEngine can handle patching, Windows updates, and pushing applications from the server to desktops. Finally, ManageEngine lets us do remote access directly through the tool.

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"Being able to determine the licensing position for existing vendors and future vendors. Also, visibility into our environment,"

"Also, the software you have, you can monitor for end of life. If you have software that is end of life, then you can have it uninstalled and buy the new software, so you can make sure that you're not running into vulnerabilities with unsupported software in your environment."

"You build the items one time and then you have your discovery that's coming in and the system will let you know whether or not you're out of compliance."

"It's easy to integrate with our system information."

"The most valuable feature of CA Asset Portfolio Management is the full integration with our Service Desk. It allows us to work both sides of life cycle management."

"You could also look for software that is no longer being used and you can re-deploy the software, so then you save from a purchasing standpoint because you don't have to buy the software again."

"My organization now understands what type of products they have: warranties, how long the warranties last, depreciation. We never really knew what our depreciation values were, so it was really nice to have that on hand as well. It gives us a better view of our hardware, which is really beneficial."

"Reduces software cost. Reduces the risk of software audits."

More CA Asset Portfolio Management pros

"The most valuable feature is remote access. People are working from home, and we can take remote access through it."

"The product has the best features for ITSM."

"It was easy to access and fast. Our experience using it solely as a ticketing tool. We used fetch reports from the tool, particularly with regard to SLA tracking for our partners."

"SummitAI IT Management Suite's chat box feature has reduced our service discount, and because it's intelligent, the responses that go out to the users have improved, and the resolutions are much faster."

Cons

"The UI, even though they upgraded the UI, it's still kind of dated, it's a little bit convoluted to use. It's not like something that you can sit down and automatically understand how to use it."

"I'd like to see more mobile. I'd like to have it actually manage mobile devices. It really doesn't, and I'd like to have a mobile application just for asset management."

"There were a lot of things that we had to prepare for that we weren't thinking about with this installation. I think from a CA standpoint, the software was good. But us preparing for that, we had a lot more work to do."

"It needs stronger rebooting components and the ability to develop our own software metrics."

"CA SAM is not a CA product. The vendor is Aspera and CA is the distributor, so support is difficult. It's more difficult to get a good response."

"I would like to see more control over audit trail features, where you can turn on and off fields."

"Needs a stronger reporting component, and more integration with CA Client Automation."

"I'd like to see end-of-life information on software products."

More CA Asset Portfolio Management cons

"SummitAI IT Management Suite's project management and operational management features could be improved."

"There could be flexibility in terms of customization."

"I would like them to add software inventory in the next release. We don't have that right now."

"Integration was a major limitation with SummitAI."

Pricing and Cost Advice

Information not available

"The product's cost is average."

"SummitAI IT Management Suite's pricing is a bit expensive."

"We have a regular license."

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Top Industries

By visitors reading reviews

No data available

Manufacturing Company

14%

Computer Software Company

13%

Financial Services Firm

13%

Government

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

Questions from the Community

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What do you like most about SummitAI IT Management Suite?

It was easy to access and fast. Our experience using it solely as a ticketing tool. We used fetch reports from the tool, particularly with regard to SLA tracking for our partners.

See all answers

What is your experience regarding pricing and costs for SummitAI IT Management Suite?

The product's cost is average. It used to be inexpensive, but now they have added many functionalities. Still, it is cheaper than other more significant tools in the market. The suite is not just l...

See all answers

What needs improvement with SummitAI IT Management Suite?

Integration was a major limitation with SummitAI. Features we need are available in ManageEngine, making it a better fit. Secondly, the cost of SummitAI was a challenge. Finally, company policies o...

See all answers

Comparisons

No data available

ServiceNow vs SymphonyAI IT Service Management

Compared 83% of the time

ManageEngine ServiceDesk Plus vs SymphonyAI IT Service Management

Compared 17% of the time

More SymphonyAI IT Service Management Competitors

Product Reports

Buyer's Guide

CA Asset Portfolio Management

June 2025

Download CA Asset Portfolio Management product report

Buyer's Guide

IT Service Management (ITSM)

May 2025

Download SymphonyAI IT Service Management product report

Also Known As

CA IT Asset Manager, CA Asset Manager, ITAM, IT Asset Manager, CA SAM, CA Software Asset Manager, Asset Portfolio Management, Asset Portfolio Manager

Summus IT Management Suite

Overview

CA Asset Manager gives you the confidence to deliver real business value throughout the asset lifecycle by enabling essential business functions such as
procurement, contract, vendor, license and financial management across your enterprise IT asset base. CA Asset Manager has recognized technology leadership in the areas of financial and contract management, and it is also an IT asset management market share leader.

Learn More: https://www.ca.com/us/products...

Broadcom

SymphonyAI provides an AI-powered IT Service Management (ITSM) platform aimed at enhancing IT service delivery efficiency and effectiveness. The platform, SymphonyAI ITSM, offers a unified service portal for streamlined user assistance and incorporates reporting and analytics functionalities to furnish insights into IT service performance. By leveraging artificial intelligence, SymphonyAI aims to optimize ITSM processes, aligning IT services with business needs while ensuring cost efficiency.

SymphonyAI

Sample Customers

First Horizon National Corporation, Logicalis, Racing and Wagering Western Australia

Magma, Toyota, Evidera, Netik, KPMG, Innodata, ABB, DAIKIN, Toshiba, Emerson, Dell, Pansonic, DBS, PWC, EY, Hexaware Technologies, Deloitte, NEC, Birla Soft, Panasonic, Harman, SBI, Kotak Life Insurance, SREI, Marico, Perfetti, Manipal Hospitals, Maruti Suzuki, Royal Enfield, Toyota, CEAT, ABB, L&T, VIP, Knight Frank, Adithya Birla

Buyer's Guide

CA Asset Portfolio Management vs. SymphonyAI IT Service Management

June 2025

Free Report: CA Asset Portfolio Management vs. SymphonyAI IT Service Management

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