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CA App Synthetic Monitor vs ITRS Geneos comparison

 

Comparison Buyer's Guide

Executive SummaryUpdated on Jul 24, 2024

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

CA App Synthetic Monitor
Ranking in Application Performance Monitoring (APM) and Observability
73rd
Average Rating
7.0
Reviews Sentiment
5.9
Number of Reviews
3
Ranking in other categories
No ranking in other categories
ITRS Geneos
Ranking in Application Performance Monitoring (APM) and Observability
31st
Average Rating
8.2
Reviews Sentiment
7.0
Number of Reviews
58
Ranking in other categories
Network Monitoring Software (40th), IT Infrastructure Monitoring (28th)
 

Mindshare comparison

As of August 2026, in the Application Performance Monitoring (APM) and Observability category, the mindshare of CA App Synthetic Monitor is 0.5%, up from 0.1% compared to the previous year. The mindshare of ITRS Geneos is 0.9%, down from 1.2% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Application Performance Monitoring (APM) and Observability Mindshare Distribution
ProductMindshare (%)
ITRS Geneos0.9%
CA App Synthetic Monitor0.5%
Other98.6%
Application Performance Monitoring (APM) and Observability
 

Featured Reviews

reviewer2286675 - PeerSpot reviewer
System Administrator at a tech services company with 11-50 employees
A reliable solution for SSL offloading and to encrypt outside traffic
If you are responsible for monitoring the logs in F5, it isn't very easy. The format is complicated compared to different vendors. For example, Fortinet and Cisco have feasible formats for sending and fetching logs. Suppose I'm monitoring the logs and everything, and when I am retrieving logs from F5, I want to know whether it is regular traffic or any abnormality is happening. The logs itself is not user-friendly. It may not give you a clear way of what's happening. You have to go through different websites and work on it. You have to waste so much time on it.
Ravi ShankarSundarasan - PeerSpot reviewer
Senior Enterprise Cloud Architect at Blue Yonder
Real-time monitoring has improved incident response and supports proactive anomaly detection
The advantages and strong points of ITRS Geneos for me personally are seamless integration with existing systems as well as upcoming modern systems. The user interface is really good. From a management point of view, these are the key aspects with respect to the user interface and seamless integration. We get very good community support for this product. ITRS Geneos has impacted my organization positively, and I would rate it 4.5 out of 5.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"Each had strengths in one area or another, but CA covered the majority of our needs end-to-end."
"From our experience, it really helps managers in measuring application SLAs and viewing historical performance data."
"Our support team can monitor our applications and servers easily and we were able to reduce the time in finding errors and providing a solution."
"It is better than any monitoring product I've ever used in terms of providing real-time metric data."
"The ability to build integrations to tools that are not monitored out of the box is the most valuable feature."
"One of the benefits is to have 24/7 automated monitoring of our most critical services; in general, it has drastically increased the visibility of our estate, definitely improved our response times to issues, and enabled us to proactively detect issues and prevent outages as well."
"The monitoring of queues which helps us to stay ahead of issues and fix them before users start complaining."
"The confidence of our users has greatly improved because of our ability to react much faster."
"Geneos enables customized aggregate views and alerts for both related and disparate components, and this flexibility and insight facilitates proactive and prompt causation analysis so you can easily see everything at once and know why there is an issue within seconds rather than spend precious time trying to find out."
"ITRS Geneos provides peace of mind by mentoring our processes and applications."
 

Cons

"Pricing makes little sense. We had examples where it would be cheaper to have two basic accounts than one intermediate."
"The RBMS component is limited as you can only record using Internet Explorer."
"Geneos' application monitoring could be improved a lot. Products like AppDynamics and Dynatrace provide the process thread-level monitoring, but Geneos lacks these capabilities."
"I would really like to see something from the Geneos side to set up automated reporting from ITRS. We have to send reporting to management every day. To do that we have to check the dashboard and then we have to report whether everything is fine or not. In the future, I want something, some reporting kind of feature in ITRS, where it can collect all the data and mention what is green, what is amber, what is red in a report."
"I believe the product has to improve on reporting."
"I would also like to see suggested guidelines to accomplish a monitoring task. The issue is that ITRS is so flexible that there is more than one way to complete a task, each with benefits and disadvantages."
"I think there's a very steep learning curve with the product."
"We need more hassle free plug-ins that offer Load and Start with minimal manual efforts."
"The dashboard feature is full of bugs. Grouping items results in a distorted dashboard."
"Still, it’s not that easy to create stuff to help with visibility and dashboarding in Geneos."
 

Pricing and Cost Advice

Information not available
"Based on feedback from colleagues and friends working in the financial sector, Geneos is relatively costly. Many companies have been switching from Geneos to Dynatrace, Sysdig, or other monitoring tools in the past two years because of the price."
"The market tools are on par with this solution, but if the solution included more features, then it would be well within the range for the cost."
"I can say it's not that cheap because the licensing is a little bit costly"
"Its price is reasonable. It isn't too expensive, and it isn't too cheap, but it also depends on a company's volume and negotiation."
"Pricing and licensing is based on the requirements."
"When I first came in, their pricing was very high. ITRS had a high expectation of what their price should be based on perceived value. I think they have been realizing, more recently, that there are other competitors, so their pricing is a lot better. Licensing for on-premise is okay, however I feel there is quite some work to be done for cloud and containers. We're still working with them to try and work out what that pricing should look like."
"The licensing cost may seem expensive upfront. However, the service is outstanding, the tool does things that no other tools can do, and the customizability more than makes up for the cost of licensing."
"The organization is not just purchasing a license for the product, but also managing services and professional services from ITRS. Another factor is if the implementation is going to be in production, non-production, or both."
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Top Industries

By visitors reading reviews
No data available
Financial Services Firm
53%
Construction Company
7%
Outsourcing Company
7%
Computer Software Company
6%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
No data available
By reviewers
Company SizeCount
Small Business6
Midsize Enterprise12
Large Enterprise40
 

Questions from the Community

Ask a question
Earn 20 points
What is your experience regarding pricing and costs for ITRS Geneos?
I do not have the pricing information because it lies with the finance team.
What needs improvement with ITRS Geneos?
I do not see much room for improvement. Support for data cloud platforms could be great. Modern cloud platforms and data cloud platforms require more attention from the product.
What is your primary use case for ITRS Geneos?
I was using ITRS Geneos at HSBC. I have been using this product for more than two years. I have 20 years of experience working in IT with software in general. I am working with an on-premises deplo...
 

Also Known As

CA ASM
Geneos
 

Overview

 

Sample Customers

Lexmark
ITRS Geneos is used by over 170 financial institutions, including JPMorgan, HSBC, RBS, Deutsche Bank and Goldman Sachs. Clients range from investment banks to exchanges and brokers.
Find out what your peers are saying about CA App Synthetic Monitor vs. ITRS Geneos and other solutions. Updated: August 2026.
909,948 professionals have used our research since 2012.