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CA App Synthetic Monitor vs ITRS Geneos comparison

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Comparison Buyer's Guide

Executive SummaryUpdated on Jul 24, 2024

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

CA App Synthetic Monitor
Ranking in Application Performance Monitoring (APM) and Observability
74th
Average Rating
7.0
Reviews Sentiment
5.9
Number of Reviews
3
Ranking in other categories
No ranking in other categories
ITRS Geneos
Ranking in Application Performance Monitoring (APM) and Observability
33rd
Average Rating
8.2
Reviews Sentiment
7.0
Number of Reviews
58
Ranking in other categories
Network Monitoring Software (37th), IT Infrastructure Monitoring (28th)
 

Mindshare comparison

As of October 2026, in the Application Performance Monitoring (APM) and Observability category, the mindshare of CA App Synthetic Monitor is 0.6%, up from 0.3% compared to the previous year. The mindshare of ITRS Geneos is 0.9%, down from 1.1% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Application Performance Monitoring (APM) and Observability Mindshare Distribution
ProductMindshare (%)
ITRS Geneos0.9%
CA App Synthetic Monitor0.6%
Other98.5%
Application Performance Monitoring (APM) and Observability
 

Featured Reviews

reviewer2286675 - PeerSpot reviewer
System Administrator at a tech services company with 11-50 employees
A reliable solution for SSL offloading and to encrypt outside traffic
If you are responsible for monitoring the logs in F5, it isn't very easy. The format is complicated compared to different vendors. For example, Fortinet and Cisco have feasible formats for sending and fetching logs. Suppose I'm monitoring the logs and everything, and when I am retrieving logs from F5, I want to know whether it is regular traffic or any abnormality is happening. The logs itself is not user-friendly. It may not give you a clear way of what's happening. You have to go through different websites and work on it. You have to waste so much time on it.
Ravi ShankarSundarasan - PeerSpot reviewer
Senior Enterprise Cloud Architect at Blue Yonder
Real-time monitoring has improved incident response and supports proactive anomaly detection
The advantages and strong points of ITRS Geneos for me personally are seamless integration with existing systems as well as upcoming modern systems. The user interface is really good. From a management point of view, these are the key aspects with respect to the user interface and seamless integration. We get very good community support for this product. ITRS Geneos has impacted my organization positively, and I would rate it 4.5 out of 5.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"Each had strengths in one area or another, but CA covered the majority of our needs end-to-end."
"From our experience, it really helps managers in measuring application SLAs and viewing historical performance data."
"This solution has helped provide relief to existing Level 2 teams, allowing them to focus efforts on in-depth problem analysis."
"ITRS is the best monitoring tool I have used so far."
"The clean and colorful UI and easy to use options like snooze and active times."
"Complete end-to-end monitoring of apps and infrastructure with key performance metrics to identify and reduce transaction latencies."
"The automated alerting system really reduces the mean time to respond for an incident failure, with on-call engineers and support teams getting notified before an incident happens."
"It allowed us to deal with incidents in real time, reducing the impact on the business by allowing them to keep trading, therefore not losing money."
"We previously used Nagios, but switched to Geneos as it has better monitoring for applications, and it has more features and better configuration possibilities."
"It's a very good tool to use and everybody is very happy with it."
 

Cons

"The RBMS component is limited as you can only record using Internet Explorer."
"Pricing makes little sense. We had examples where it would be cheaper to have two basic accounts than one intermediate."
"I would like better access to the data that is being collected."
"For the last year or two, I've been asking the vendor about the mobile app."
"There is one drawback to using lightweight data collection: we lack the feature of observability based on time series, such as historical model data. This makes it difficult to view data in ITRS. ITRS needs to improve this feature."
"​It needs to be easier to configure, especially with the JMX plugins.​"
"The deployment method for upgrading is a bit tricky. It takes a little bit of manual effort. If that could be a bit more automated, it would help us a lot."
"ITRS have started to make some major changes that we haven't taken on board yet, in the creation of dashboards and more visibility of the metrics that we collect. At the moment, that's something that's lacking, but I know they have addressed it. Still, it’s not that easy to create stuff to help with visibility and dashboarding in Geneos."
"The Geneos configuration has greatly improved since the nascent version 1.0 days, but still requires specialist knowledge and convoluted config debugging when something’s not monitoring as expected."
"We need more hassle free plug-ins that offer Load and Start with minimal manual efforts."
 

Pricing and Cost Advice

Information not available
"The organization is not just purchasing a license for the product, but also managing services and professional services from ITRS. Another factor is if the implementation is going to be in production, non-production, or both."
"The pricing seems reasonable. We're happy enough with it."
"You will get the best price if you get a single global deal."
"Based on feedback from colleagues and friends working in the financial sector, Geneos is relatively costly. Many companies have been switching from Geneos to Dynatrace, Sysdig, or other monitoring tools in the past two years because of the price."
"Given our spend and the amount of service we have in it, the pricing is quite reasonable."
"When I first came in, their pricing was very high. ITRS had a high expectation of what their price should be based on perceived value. I think they have been realizing, more recently, that there are other competitors, so their pricing is a lot better. Licensing for on-premise is okay, however I feel there is quite some work to be done for cloud and containers. We're still working with them to try and work out what that pricing should look like."
"The market tools are on par with this solution, but if the solution included more features, then it would be well within the range for the cost."
"I can say it's not that cheap because the licensing is a little bit costly"
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Top Industries

By visitors reading reviews
No data available
Financial Services Firm
47%
Outsourcing Company
10%
Construction Company
7%
Manufacturing Company
6%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
No data available
By reviewers
Company SizeCount
Small Business6
Midsize Enterprise12
Large Enterprise40
 

Questions from the Community

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What is your experience regarding pricing and costs for ITRS Geneos?
I do not have the pricing information because it lies with the finance team.
What needs improvement with ITRS Geneos?
I do not see much room for improvement. Support for data cloud platforms could be great. Modern cloud platforms and data cloud platforms require more attention from the product.
What is your primary use case for ITRS Geneos?
I was using ITRS Geneos at HSBC. I have been using this product for more than two years. I have 20 years of experience working in IT with software in general. I am working with an on-premises deplo...
 

Also Known As

CA ASM
Geneos
 

Overview

 

Sample Customers

Lexmark
ITRS Geneos is used by over 170 financial institutions, including JPMorgan, HSBC, RBS, Deutsche Bank and Goldman Sachs. Clients range from investment banks to exchanges and brokers.
Find out what your peers are saying about CA App Synthetic Monitor vs. ITRS Geneos and other solutions. Updated: September 2026.
915,341 professionals have used our research since 2012.