


Find out in this report how the two Business Orchestration and Automation Technologies solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI.
In terms of cost, we participated in projects achieving two to three million dollars in annual savings.
As a return on investment, we have achieved a 250% ROI in six to nine months, and sometimes it increases up to 380% percent.
Automation Anywhere has helped us save money.
We have automated complete order-to-cash processes for multiple customers, saving over 90 million dollars.
The return is faster since development efforts are minimized, allowing for quicker integration delivery.
I have observed a 100% return on investment, with considerable time saved and clients very happy with the output they received.
For instance, a company I worked with compared spending on Salesforce, which was 15 crore, to our expenses with Zoho Creator, which was only 2 crore annually.
I have seen a return on investment with Zoho Creator because we eliminated a point of sale software that was charging us 5 lakhs per year across all 26 malls.
Using Zoho Creator is affordable for my business as it helps save time.
Whenever we need help, we can reach out to them, and they help us out.
We also have dedicated account managers and technical experts to solve our problems related to Automation Anywhere.
We just have to raise a ticket, after which we receive a call, email, or ping from the Automation Anywhere team.
Seamlessly meeting SLAs and providing excellent responses to challenges and issues related to interface and data connectivity.
The tech support is very good, offering immediate responses and chat options.
We receive service that is more than adequate, even exceptional.
I would rate the technical support 10 out of 10 because they provide excellent assistance.
Delays arise once the support team must refer to backend processes or developers, highlighting the need for enhancement in their overall support system.
All documentation exists, detailing even the smallest elements; by reading through it properly, one can manage without additional support.
As we are using Microsoft Copilot for our AI agents, I look forward to integrating it with Automation Anywhere and its solutions, seeing it as a beneficial partnership as Automation progresses toward AI as the main solution.
The centralized control room allows us to orchestrate and manage bots seamlessly.
I can scale it in terms of hundreds of bots and configure hundreds of parallel robots easily.
The reason we wanted to use our own Kubernetes cluster was to do automatic scaling for utilized resources, allowing us to save.
We have built approximately 1,100 interfaces for one customer, which is a significant achievement.
Being browser-based allows me to drag and drop components immediately, deploying in seconds on a live application.
We are continuing to build on top of what was initially created for them, ensuring that scalability is never an issue as long as you understand how to utilize Zoho properly.
When my customers' needs are growing, Zoho Creator is able to adapt to these growing needs because it's a build-it-yourself application.
With the latest applications, there are no significant issues like freezing or crashing.
From a stability and reliability perspective, we can remain confident that the product performs as an enterprise solution and meets expected standards.
If you have good best practices, reusable code, an effective framework, and a solid development methodology, bots can be very stable.
The core elements of coding and daily scripting remain unchanged despite interface updates, assuring continuity in my work.
You can't rely on any software in business if it's not going to be stable and reliable.
Offering versatile flexibility for various integrations, such as WhatsApp and email API integration.
It is better to write a Python script instead of using Automation Anywhere's package when dealing with Excel because it is buggy and tends to break.
Making the product more lightweight by reducing its dependency on infrastructure could greatly help in the long run.
It would be beneficial if the platform provided options for power developers to integrate seamlessly with languages like Java or C#, allowing them to write their own scripts and code.
The integration landscape has become complex, and having a data strategy with unified data models would make integration easier for any platform, including Boomi.
A significant area for improvement is version control.
The ETL aspect of Boomi iPaaS is not mature enough at the moment.
I am concerned that Zoho Creator does not have good integration capabilities, as it has a lot of API limits.
In terms of scalability, there are certain limitations if the data volume is large due to execution limits.
Enhancing the user interface could also be beneficial, as the company's focus seems more on functionality.
It is more cost-efficient compared to all other RPA platforms.
Automation Anywhere costs are aligned with UiPath and Blue Prism, which are also expensive.
It is not cheap, with costs ranging between 700 to 800 dollars per month.
While pricing is relative, compared to others, it is favorable.
The pricing for Boomi iPaaS is reasonable, costing around $6,000 per year.
My experience with pricing, setup cost, and licensing indicates it is a little bit high but still reasonable.
Zoho offers customizable pricing options, such as Zoho One, which provides access to all 40 applications for 1250.
For INR, the standard cost is 480 per month, the professional tier is around 1,200, and the enterprise level is 1,500, based on the subscription level per user for Zoho Creator.
Pricing is a little on the higher side for the Indian market, especially for mid-sized and small-sized companies with 30 to 40 users.
I can set it up to provide users with a form to fill in all required information, and then the bot operates based on those specifications.
For example, the email module has been enhanced over the years to support all the latest authentication technologies. That is very important as we move away from username and password and embrace multi-factor authentication.
Automation Anywhere has undergone drastic changes over the past five years, transitioning from version 10 to A360, including desktop-based and cloud-based options.
It automates the creation and population of a data warehouse, reducing the need to write SQL scripts and procedures.
I can definitely say I see specific positive outcomes after moving to Boomi iPaaS, noting improvements in efficiency, cost savings, and faster project delivery.
The most valuable features of Boomi are the integration capabilities, the Data Hub product, and the UDI integration.
The seamless integration with third-party applications and services in Zoho Creator greatly enhances its utility in my business environment, as the ease of integration is impressive.
For analytics, we employ two tools: Zoho Creator itself and Zoho Analytics, where we can use SQL queries to fetch data from multiple platforms.
We can generate QR codes for free, whereas in CRM, QR generation requires external purchases.
| Product | Mindshare (%) |
|---|---|
| Automation Anywhere | 6.3% |
| Zoho Creator | 1.2% |
| Boomi iPaaS | 1.3% |
| Other | 91.2% |


| Company Size | Count |
|---|---|
| Small Business | 157 |
| Midsize Enterprise | 82 |
| Large Enterprise | 558 |
| Company Size | Count |
|---|---|
| Small Business | 10 |
| Midsize Enterprise | 4 |
| Large Enterprise | 16 |
| Company Size | Count |
|---|---|
| Small Business | 23 |
| Midsize Enterprise | 4 |
| Large Enterprise | 7 |
Automation Anywhere offers ease of use, robust system connectivity, and GenAI-driven document automation through a cloud-native platform, significantly enhancing productivity across multiple industries with advanced AI features.
Delivering a comprehensive suite of tools designed for easy integration and rapid deployment, Automation Anywhere drives efficiency by reducing costs and automating repetitive tasks. Its cloud-native platform supports broad industry adoption, including advanced AI features like process automation and Co-Pilot, streamlining complex workflows with minimal technical skills required. Users benefit from robust integration capabilities, which facilitate seamless interaction with multiple systems. However, there is room for improvement in areas such as user-friendliness for beginners, stability, flexible licensing, and enhanced OCR functionality. Organizations in sectors such as banking, finance, manufacturing, and healthcare gain from the improved operational efficiency and ROI Automation Anywhere offers.
What are the important features of Automation Anywhere?
What benefits should be evaluated in reviews?
In the insurance industry, Automation Anywhere is utilized for automating processes such as enrollment management and compliance checks. Its applications extend to supply chain management, financial transactions, and business performance monitoring across sectors like banking, finance, manufacturing, and healthcare, helping organizations to automate routine tasks, improve efficiency, and reduce costs.
Boomi iPaaS offers cloud-based multi-tenancy, connector-rich modules, and API management for seamless integration. Its scalable platform, cost-effective licensing, and flexible UI enhance integration efficiency and adaptability.
Boomi iPaaS is known for its cloud-first approach, providing robust security with OAuth 2.0, automation features, and drag-and-drop, low-code development. It simplifies integration with pre-built database connectors and supports complex workflows across cloud and on-premise environments. Its quick setup streamlines data processes, aided by crowd-sourced mapping suggestions, scalability, and strong monitoring capabilities. Users note its flexibility in adapting to integration needs, though improvements are needed in user-friendliness, API management, and training resources. Documentation could be enhanced, along with scripting, backend process support, and data governance.
What are Boomi iPaaS's most important features?Organizations use Boomi iPaaS extensively for integrating applications across cloud and on-premise systems. It efficiently supports integration tasks with systems like Salesforce, SAP, and Oracle. Industries such as retail and pharmaceuticals find it indispensable for tasks like data transfer to warehouses, order processing, API management, and middleware functions, including lead-to-cash processes. Boomi iPaaS facilitates real-time and batch integrations, bridging legacy systems with cloud services and optimizing complex workflows.
Zoho Creator is a dynamic platform offering a powerful low-code development environment with strong integration capabilities and intuitive drag-and-drop functionality. It simplifies application development, making it a favored choice for businesses seeking rapid deployment and robust data management.
Zoho Creator provides a flexible low-code environment for enterprises needing customizable app development. Its dynamic form builder and Deluge scripting automate processes while supporting seamless third-party integration including APIs. Users benefit from its extensive analytics tools, enhancing data management in sectors like healthcare, logistics, manufacturing, and education. Although some seek better customization and advanced API capabilities, Zoho Creator continues to be valuable for developing ERPs, CRMs, and diverse business applications.
What are Zoho Creator's most valuable features?Zoho Creator's implementation spans industries including healthcare, where it's used for patient data management and logistics for inventory tracking. In manufacturing, it's leveraged for ERP solutions, while in education it supports student records management. Common applications include payroll systems, employee records, and integration with platforms like Shopify and Oracle. This low-code platform allows rapid development tailored to specific industry requirements.
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