BMC TrueSight and OpsRamp are strong contenders in IT infrastructure and operations management. BMC TrueSight has an edge with its extensive integration capabilities, especially with BMC and Sentry Software Knowledge Modules, offering a detailed view from hardware to cloud, while OpsRamp excels in AIOps capabilities, predictive analysis, and integration flexibility.
Features: BMC TrueSight integrates seamlessly with third-party tools, supports comprehensive monitoring across hardware, OS, applications, and cloud services, and excels in event management by consolidating alerts into a single console. OpsRamp offers AIOps functionalities, predictive analysis, and dashboard creation capabilities, enhancing its event correlation and deduplication features for flexible operation.
Room for Improvement: BMC TrueSight could improve by simplifying deployment processes, enhancing reporting features, and stabilizing cloud monitoring. Its complexity and reliance on multiple agents add to administrative tasks. OpsRamp could enhance its ITSM maturity and self-service portal functionality, refine reporting to reduce false alerts, and improve technical support and patch management performance.
Ease of Deployment and Customer Service: BMC TrueSight's on-premises setup poses deployment challenges due to its comprehensive nature, though its customer support is generally efficient with occasional delays. OpsRamp offers easier cloud integrations for public and hybrid environments, with adequate technical support, though improvements in responsiveness would benefit customer interactions.
Pricing and ROI: BMC TrueSight is priced higher due to its extensive features and integration capabilities, with complex licensing based on server metrics. Despite the cost, its integration and monitoring justify the investment. OpsRamp serves as a cost-effective option for economical IT infrastructure monitoring, with a straightforward licensing model, emphasizing effective monitoring as a foundational investment in operational efficiency and resilience.
It is important to stick with available features and provide customers with clear, precise details about what can and cannot be done to avoid anomalies.
I find the licensing model convenient and clear enough, and I have seen a return on investment with OpsRamp.
I would rate their technical support a nine out of ten.
Having a dedicated firefighter team for each MSP would be beneficial.
There are some complexities with deployment that could be improved in BMC TrueSight.
Technical support should be improved.
BMC TrueSight licensing costs are on the more expensive side.
it does not strike me as expensive, and the licensing model is clear enough.
Automated root cause analysis and predictive capabilities are powerful features that assist in resource utilization and capacity planning.
I have utilized OpsRamp's capability for predictive analytics, and it has been important in fostering collaboration between my IT and development teams under DevOps methodologies, where applicable.
| Product | Market Share (%) |
|---|---|
| OpsRamp | 14.0% |
| BMC TrueSight | 7.9% |
| Other | 78.1% |
| Company Size | Count |
|---|---|
| Small Business | 24 |
| Midsize Enterprise | 6 |
| Large Enterprise | 24 |
| Company Size | Count |
|---|---|
| Small Business | 1 |
| Midsize Enterprise | 3 |
| Large Enterprise | 8 |
BMC TrueSight offers extensive event management and seamless integration, providing comprehensive monitoring across varied infrastructures through its centralized console and Knowledge Modules.
BMC TrueSight delivers robust event management capabilities with seamless integration and comprehensive monitoring of diverse infrastructures. Its single console simplifies management, offering automated triage for standardized alerts, enhancing efficiency. Knowledge Modules support services from hardware to cloud, while proactive monitoring and capacity optimization enhance customization. It efficiently supports mixed environments by providing detailed insights and intelligently routing alerts to reduce noise. While improvements are needed in deployment, integration, AI, automation, reporting, and complexity reduction, it still meets diverse operational needs effectively.
What are BMC TrueSight's key features?
What benefits and ROI should users seek in BMC TrueSight?
BMC TrueSight is widely used in performance and availability monitoring for infrastructure and applications, supporting the monitoring of servers, databases, networks, and IT environments. It is implemented to improve management and reduce downtime, serving needs in data centers and cloud services. Organizations leverage it for event management, comprehensive data center monitoring, and cloud services, using its capabilities for alerting, ticket creation, troubleshooting, and compliance, enhancing operational efficiency globally.
OpsRamp is a leading cloud-based digital IT operations management platform. The solution allows your organization to leverage hybrid observability, process automation, and machine learning to modernize IT operations. OpsRamp can handle the speed, scope, and scale of modern IT and can help you drive productivity and business value. In addition, it can help your business manage, monitor, and consolidate your point tools and applications.
OpsRamp Features
OpsRamp has many valuable key features. Some of the most useful ones include:
OpsRamp Benefits
There are many benefits to implementing OpsRamp. Some of the biggest advantages the solution offers include:
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