BMC TrueSight and Moogsoft are prominent in monitoring and incident management, with BMC TrueSight favored for its extensive IT environment integration and event management capabilities. Moogsoft is preferred for AI-driven incident management and noise reduction, highlighting automated event correlation and situation management as significant advantages.
Features: BMC TrueSight offers comprehensive event management with flexible administration, supporting diverse technologies for streamlined monitoring and automated triage. Its extensive integrations provide a single-console view. Moogsoft excels with AI-driven event correlation, noise reduction, and situation creation capabilities. Users value its user-friendly interface and robust analytics for efficient incident management.
Room for Improvement: BMC TrueSight's complexity requires more intuitive deployment and documentation, especially for cloud monitoring. Users cite enhancements needed in reporting and pricing structure. Moogsoft could improve integration options and advanced customization features. Users suggest better support responsiveness and reduced reliance on external products for orchestration.
Ease of Deployment and Customer Service: BMC TrueSight is primarily on-premises, known for complex setups requiring significant resources and support. Technical support experiences vary, with some praising response time and others noting inconsistencies. Moogsoft offers straightforward public cloud deployment with adequate customer service, though feedback integration in support processes could improve.
Pricing and ROI: BMC TrueSight's high cost and complex licensing model, involving endpoint-based charges, are concerns, despite strong technology integration. Moogsoft's consumption-based pricing is cost-effective, appealing among AI ops solutions, though licensing clarity is needed. Both solutions improve ROI by reducing operational costs and enhancing IT management efficiency.
ROI depends on how we integrate our IT operations with Moogsoft, as it can reduce our workload, downtime, and resolution time effectively, ultimately delivering better solutions based on mean time to resolution.
I would rate their technical support a nine out of ten.
Sometimes Moogsoft experiences stability issues due to bugs or internal problems, leading to downtime.
There are some complexities with deployment that could be improved in BMC TrueSight.
Introducing machine learning and AI features would enhance Moogsoft, streamlining IT operations, incident detection, and response management.
I would like to see Moogsoft improve on coming up with some agentic solutions for whatever they have been able to automate.
BMC TrueSight licensing costs are on the more expensive side.
If you compare Moogsoft's pricing with some of the other combined solutions, they are not very cheap, but I don't think they are at the top end of the market either.
Automated root cause analysis and predictive capabilities are powerful features that assist in resource utilization and capacity planning.
Moogsoft offers various benefits, including incident response, reduced noise alert fatigue, increased availability and uptime, helping companies gain a better understanding of their IT environment, proactively addressing issues, and improving services.
The AIOps capabilities in Moogsoft, which it brings in with multiple data source support, are the most valuable features.
| Product | Market Share (%) |
|---|---|
| Moogsoft | 0.7% |
| BMC TrueSight | 1.2% |
| Other | 98.1% |
| Company Size | Count |
|---|---|
| Small Business | 24 |
| Midsize Enterprise | 6 |
| Large Enterprise | 24 |
| Company Size | Count |
|---|---|
| Small Business | 5 |
| Midsize Enterprise | 4 |
| Large Enterprise | 12 |
BMC TrueSight offers extensive event management and seamless integration, providing comprehensive monitoring across varied infrastructures through its centralized console and Knowledge Modules.
BMC TrueSight delivers robust event management capabilities with seamless integration and comprehensive monitoring of diverse infrastructures. Its single console simplifies management, offering automated triage for standardized alerts, enhancing efficiency. Knowledge Modules support services from hardware to cloud, while proactive monitoring and capacity optimization enhance customization. It efficiently supports mixed environments by providing detailed insights and intelligently routing alerts to reduce noise. While improvements are needed in deployment, integration, AI, automation, reporting, and complexity reduction, it still meets diverse operational needs effectively.
What are BMC TrueSight's key features?
What benefits and ROI should users seek in BMC TrueSight?
BMC TrueSight is widely used in performance and availability monitoring for infrastructure and applications, supporting the monitoring of servers, databases, networks, and IT environments. It is implemented to improve management and reduce downtime, serving needs in data centers and cloud services. Organizations leverage it for event management, comprehensive data center monitoring, and cloud services, using its capabilities for alerting, ticket creation, troubleshooting, and compliance, enhancing operational efficiency globally.
Moogsoft is an AI-based solution that ensures continuous availability and prevents downtime by utilizing machine learning and advanced correlation on your organization’s stack. Moogsoft detects incidents before they can escalate, notifies the proper response teams, and applies machine learning in order to understand patterns to help prevent similar issues in the future.
Moogsoft sits on top of an organization’s production stack and extends across automation, service management, log indexing, and notification tools. Algorithmic Noise Reduction automatically reduces event volumes to unique alerts without relying on rules, filters, or models. This enables teams to analyze all monitoring ecosystem events with no noise and no blind spots.
With Moogsoft extensive integration options, users can aggregate all their observable data into a single location and create automated workflows to detect and remediate incidents in third-party systems, ensuring their system remains unharmed. Moogsoft’s anomaly detection tools detect incidents as they emerge, allowing security teams to respond swiftly before they impact customers.
Teams can easily set up their own integrations using Moogsoft’s REST API and webhook. The solution provides guidance for each step, allowing users to import data from whatever tool they need with just a few mouse clicks.
Some of Moogsoft’s top features and benefits include:
Reviews from Real Users
Moogsoft stands out among its competitors for a number of reasons. A few major ones are its monitoring tools, its user-friendly interface, and its strong AI capabilities.
Vivek S., an O&M Lead at a communications service provider, writes, “The most valuable feature is the monitoring manager. Different components and different monitoring tools integrate with and send data to Moogsoft.
This is a user-friendly solution. It is very easy and very comfortable to use, with everything available on a single screen.
The AI component allows you to check previous cases and diagnose problems easily. It will show you what happened last time the same event occurred.”
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