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BMC TrueSight vs LastPass Business comparison

 

Comparison Buyer's Guide

Executive SummaryUpdated on Dec 7, 2025

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

ROI

Sentiment score
6.9
BMC TrueSight enhances efficiency, lowers IT costs, and reallocates resources by reducing manual tasks and improving operations.
Sentiment score
5.5
Users experienced positive ROI with LastPass by increasing productivity, reducing support calls, and improving security through streamlined password management.
 

Customer Service

Sentiment score
6.8
BMC TrueSight's support is generally effective but faces issues with wait times, expertise consistency, and frequent personnel changes.
Sentiment score
5.0
Enterprise users experience prompt responses but face reliability and communication issues, with inconsistent technical assistance and access management challenges.
I would rate their technical support a nine out of ten.
Technical Specialist at ServiceIO
 

Scalability Issues

Sentiment score
6.9
BMC TrueSight is scalable, but users report mixed experiences with challenges in multitenancy, complexity, and financial constraints.
Sentiment score
6.2
Opinions on LastPass Business scalability vary, with performance issues and feature needs cited alongside successful integrations and permissions.
 

Stability Issues

Sentiment score
7.3
BMC TrueSight is stable with proper configuration and resources, emphasizing vendor guidelines and performance tuning for optimal use.
Sentiment score
6.6
LastPass Business is generally reliable despite occasional stability issues, with two-factor authentication enhancing security and accessibility.
 

Room For Improvement

BMC TrueSight needs faster deployment, intuitive interfaces, better cloud stability, and enhanced AI for insights and analytics.
LastPass Business struggles with inefficiencies in resource management, security features, and user functionality, prompting calls for enhanced capabilities.
There are some complexities with deployment that could be improved in BMC TrueSight.
Technical Specialist at ServiceIO
 

Setup Cost

BMC TrueSight is costly but valued for robust features, transparent pricing, and flexibility in licensing and support.
Enterprise buyers have mixed views on LastPass Business pricing due to recent increases, but appreciate flexibility and holistic value.
BMC TrueSight licensing costs are on the more expensive side.
Technical Specialist at ServiceIO
 

Valuable Features

BMC TrueSight offers integrated monitoring, intuitive interfaces, and proactive management for efficient IT infrastructure performance and operational efficiency.
LastPass Business offers extensive password management features emphasizing security, user friendliness, and integrations for efficient enterprise use.
Automated root cause analysis and predictive capabilities are powerful features that assist in resource utilization and capacity planning.
Technical Specialist at ServiceIO
 

Categories and Ranking

BMC TrueSight
Ranking in AIOps
5th
Average Rating
8.2
Reviews Sentiment
6.7
Number of Reviews
51
Ranking in other categories
Application Performance Monitoring (APM) and Observability (28th), Event Monitoring (8th), IT Infrastructure Monitoring (31st), Cloud Monitoring Software (25th)
LastPass Business
Ranking in AIOps
27th
Average Rating
7.4
Reviews Sentiment
6.3
Number of Reviews
12
Ranking in other categories
Single Sign-On (SSO) (21st), Enterprise Password Managers (18th)
 

Mindshare comparison

As of January 2026, in the AIOps category, the mindshare of BMC TrueSight is 2.9%, down from 3.6% compared to the previous year. The mindshare of LastPass Business is 0.7%, up from 0.2% compared to the previous year. It is calculated based on PeerSpot user engagement data.
AIOps Market Share Distribution
ProductMarket Share (%)
BMC TrueSight2.9%
LastPass Business0.7%
Other96.4%
AIOps
 

Featured Reviews

NikhilKalwint - PeerSpot reviewer
Technical Specialist at ServiceIO
Has improved monitoring efficiency and supports fast issue resolution through responsive support and reliable automation
I work with BMC TrueSight and have been using it for eight-plus years BMC TrueSight brought a positive impact and benefits to our organization. The customization part is one of the advantages of the product, along with the monitoring capabilities. Automated root cause analysis and predictive…
MK
Senior Systems Analyst/Administrator at a agriculture with 1-10 employees
Straightforward to set up, good support, intuitive to use, and offers good value for the cost
The most valuable feature is being able to use a single master password to access all of your other passwords. One feature that is really important to us is the ability to create secure notes. In our scenario, these are notes such as how to get some of our devices on the network. They are processes and procedures that we don't want anybody else to see, especially within the IT department. It's a small department and we have very many processes that we use, but not on a daily basis, so we aren't going to remember them. By using LastPass and secure notes, we can go back to those notes in a secure fashion and remind ourselves how to do certain things. For instance, how to create a test database for accounting, which is something that we do once a year. We don't want that to be out in a non-secure fashion, where somebody in the public can see it.
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Top Industries

By visitors reading reviews
Financial Services Firm
20%
Computer Software Company
10%
Outsourcing Company
7%
Government
7%
University
9%
Manufacturing Company
9%
Financial Services Firm
9%
Computer Software Company
8%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business24
Midsize Enterprise6
Large Enterprise24
By reviewers
Company SizeCount
Small Business8
Large Enterprise7
 

Questions from the Community

What do you like most about BMC TrueSight Operations Management?
The solution provides visibility to our infrastructure, how it is, the resources we are monitoring, and quick updates when it has any problems. We have integrated it with ServiceNow to open instances.
What needs improvement with BMC TrueSight Operations Management?
There are some complexities with deployment that could be improved in BMC TrueSight.
Ask a question
Earn 20 points
 

Also Known As

ProactiveNet, TrueSight Operations Management
LastPass Enterprise, Lastpasss Teams
 

Overview

 

Sample Customers

Ensono, Transamerica, Boston Scientific, Park Place Technologies, inContact, TD Ameritrade, PNC Bank
Deakin University, Duke University, Code.org, Influitive, PeopleKeys, SMA Technologies, Skynamo
Find out what your peers are saying about BMC TrueSight vs. LastPass Business and other solutions. Updated: December 2025.
881,082 professionals have used our research since 2012.