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BMC TrueSight vs LastPass Business comparison

 

Comparison Buyer's Guide

Executive SummaryUpdated on Sep 3, 2025

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

ROI

Sentiment score
6.6
BMC TrueSight reduces IT costs by automating monitoring, lowering ticket volume, streamlining tools, and reallocating personnel to strategic tasks.
Sentiment score
5.5
Users experienced positive ROI with LastPass by increasing productivity, reducing support calls, and improving security through streamlined password management.
 

Customer Service

Sentiment score
6.7
BMC TrueSight's customer service is praised for helpfulness but criticized for inconsistent response times and expertise.
Sentiment score
5.0
Enterprise users experience prompt responses but face reliability and communication issues, with inconsistent technical assistance and access management challenges.
 

Scalability Issues

Sentiment score
7.1
BMC TrueSight is scalable for varied environments, though complexities and budget constraints may affect performance in larger deployments.
Sentiment score
6.2
Opinions on LastPass Business scalability vary, with performance issues and feature needs cited alongside successful integrations and permissions.
 

Stability Issues

Sentiment score
7.5
BMC TrueSight is stable when properly configured, with occasional issues resolved by vendor support, praised for reliability.
Sentiment score
6.6
LastPass Business is generally reliable despite occasional stability issues, with two-factor authentication enhancing security and accessibility.
 

Room For Improvement

BMC TrueSight struggles with deployment complexity, limited dashboards, costly training, and requires improved AI, cloud monitoring, and documentation.
LastPass Business struggles with inefficiencies in resource management, security features, and user functionality, prompting calls for enhanced capabilities.
 

Setup Cost

BMC TrueSight pricing varies from $80 to $200 per license, depending on volume, complexity, and additional features.
Enterprise buyers have mixed views on LastPass Business pricing due to recent increases, but appreciate flexibility and holistic value.
 

Valuable Features

BMC TrueSight offers intuitive integration, robust event management, end-to-end visibility, and flexibility across assets with advanced automation.
LastPass Business offers extensive password management features emphasizing security, user friendliness, and integrations for efficient enterprise use.
 

Categories and Ranking

BMC TrueSight
Ranking in AIOps
5th
Average Rating
8.2
Reviews Sentiment
6.7
Number of Reviews
50
Ranking in other categories
Application Performance Monitoring (APM) and Observability (30th), Event Monitoring (7th), IT Infrastructure Monitoring (34th), Cloud Monitoring Software (26th)
LastPass Business
Ranking in AIOps
31st
Average Rating
7.4
Reviews Sentiment
6.3
Number of Reviews
12
Ranking in other categories
Single Sign-On (SSO) (23rd), Enterprise Password Managers (18th)
 

Mindshare comparison

As of October 2025, in the AIOps category, the mindshare of BMC TrueSight is 3.0%, down from 3.7% compared to the previous year. The mindshare of LastPass Business is 0.3%, up from 0.1% compared to the previous year. It is calculated based on PeerSpot user engagement data.
AIOps Market Share Distribution
ProductMarket Share (%)
BMC TrueSight3.0%
LastPass Business0.3%
Other96.7%
AIOps
 

Featured Reviews

Ayobanji Iluyomade - PeerSpot reviewer
The solution is stable and can be used for monitoring and managing events, but it does not provide application or service monitoring features
We are moving from basic monitoring to AIOps, where we can do things like self-healing. We also want to create dashboards for IT and business users to show the status of their services. We have done a couple of demos. I recommend the solution to others. Overall, I rate the product a seven out of ten.
MK
Straightforward to set up, good support, intuitive to use, and offers good value for the cost
The most valuable feature is being able to use a single master password to access all of your other passwords. One feature that is really important to us is the ability to create secure notes. In our scenario, these are notes such as how to get some of our devices on the network. They are processes and procedures that we don't want anybody else to see, especially within the IT department. It's a small department and we have very many processes that we use, but not on a daily basis, so we aren't going to remember them. By using LastPass and secure notes, we can go back to those notes in a secure fashion and remind ourselves how to do certain things. For instance, how to create a test database for accounting, which is something that we do once a year. We don't want that to be out in a non-secure fashion, where somebody in the public can see it.
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Top Industries

By visitors reading reviews
Financial Services Firm
26%
Computer Software Company
11%
Retailer
6%
Government
5%
Computer Software Company
12%
Manufacturing Company
9%
University
9%
Insurance Company
7%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business23
Midsize Enterprise6
Large Enterprise24
By reviewers
Company SizeCount
Small Business8
Large Enterprise7
 

Questions from the Community

What do you like most about BMC TrueSight Operations Management?
The solution provides visibility to our infrastructure, how it is, the resources we are monitoring, and quick updates when it has any problems. We have integrated it with ServiceNow to open instances.
What is your experience regarding pricing and costs for BMC TrueSight Operations Management?
Though I have no clue about the tool's actual price, I know that it is astronomical.
What needs improvement with BMC TrueSight Operations Management?
Cost is an issue with BMC TrueSight Operations Management. Though I am not responsible for the budget, I know that it is an expensive tool set when used only for event management. The tool's issue ...
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Also Known As

ProactiveNet, TrueSight Operations Management
LastPass Enterprise, Lastpasss Teams
 

Overview

 

Sample Customers

Ensono, Transamerica, Boston Scientific, Park Place Technologies, inContact, TD Ameritrade, PNC Bank
Deakin University, Duke University, Code.org, Influitive, PeopleKeys, SMA Technologies, Skynamo
Find out what your peers are saying about BMC TrueSight vs. LastPass Business and other solutions. Updated: September 2025.
869,202 professionals have used our research since 2012.