BMC TrueSight and Cisco UCS Manager compete in the IT management and monitoring category. BMC TrueSight gains an edge through advanced event management and wide asset support, while Cisco UCS Manager excels in ease of management and integration for specific environments.
Features: BMC TrueSight provides an integrated platform with powerful event management features, enabling seamless monitoring across diverse assets. It includes Knowledge Modules to monitor from hardware to applications and cloud infrastructure. Cisco UCS Manager offers easy management, reliability, and unified control of network and storage with features like service profiles and rapid scalability, especially beneficial for environments like SAP or HANA.
Room for Improvement: BMC TrueSight requires simpler deployment, improved cloud monitoring, and enhanced reporting capabilities. Users find its complexity and resource demands challenging during setup. Cisco UCS Manager could improve integration capabilities, simplify its user interface, and enhance firmware management functionalities. Reducing operational complexity would benefit both platforms.
Ease of Deployment and Customer Service: Both BMC TrueSight and Cisco UCS Manager are primarily deployed on-premises. BMC TrueSight is known for comprehensive tech support, though its response times vary. Cisco UCS Manager provides practical support, yet customers feel the need for simpler resolutions to common support queries. Customer service experiences depend greatly on individual representatives and chosen support plans.
Pricing and ROI: BMC TrueSight is deemed expensive with a complex licensing model but reduces operational costs by eliminating the need for multiple tools. Cisco UCS Manager is also costly but valued for high-availability setups like SAP, offering pricing transparency through all-inclusive bundles. Although both solutions are costly, they show potential for cost savings through operational efficiencies, with Cisco UCS Manager requiring significant investment to unlock full benefits.
I can manage all LAN uplinks and fiber channel storage uplinks directly from UCS Manager.
Cisco UCS Manager provides cost savings by reducing the time support staff spend on long deployments.
I would rate their technical support a nine out of ten.
For a severity one case, a call ensures immediate assistance and resolution of the matter.
With Intersight, service requests are automatically generated, enhancing the user experience and providing timely resolutions.
Regarding Cisco tech, they are pretty good.
I can install the hypervisor, such as VMware, and add the servers into the cluster seamlessly.
I would rate the scalability at nine out of ten, probably.
If there's a really complex problem, I would probably give it a ten since it gets escalated quickly.
There are some complexities with deployment that could be improved in BMC TrueSight.
We would benefit from advancements in AI that offer firmware recommendations automatically, reducing the need for human intervention and vendor communication.
It doesn't work straight out of the UCS, so someone who knows what they're doing is needed immediately, and it can be quite confusing.
While it has been improved from using Java to HTML, simplifying the tabs would enhance user experience.
BMC TrueSight licensing costs are on the more expensive side.
Recently, we acquired an excellent bundle with significant discounts, with offers like buying three servers and getting one free, along with UCSC and fabric included for free.
As long as they can afford it, there is a setup cost involved.
Automated root cause analysis and predictive capabilities are powerful features that assist in resource utilization and capacity planning.
It supports ease of deployment, allowing for quick mass deployments in the data center, saving time and resources by doing so from a remote location.
Whenever there's a failure of any component, it's very easy to swap because you just disassociate that profile, remove the faulty blade, connect the new blade, and associate that profile, maintaining the same MAC address and worldwide port name.
One of the valuable features is the user interface base, specifically the C user interface.
| Product | Market Share (%) |
|---|---|
| Cisco UCS Manager | 1.2% |
| BMC TrueSight | 1.0% |
| Other | 97.8% |
| Company Size | Count |
|---|---|
| Small Business | 24 |
| Midsize Enterprise | 6 |
| Large Enterprise | 24 |
| Company Size | Count |
|---|---|
| Small Business | 8 |
| Midsize Enterprise | 3 |
| Large Enterprise | 18 |
BMC TrueSight offers extensive event management and seamless integration, providing comprehensive monitoring across varied infrastructures through its centralized console and Knowledge Modules.
BMC TrueSight delivers robust event management capabilities with seamless integration and comprehensive monitoring of diverse infrastructures. Its single console simplifies management, offering automated triage for standardized alerts, enhancing efficiency. Knowledge Modules support services from hardware to cloud, while proactive monitoring and capacity optimization enhance customization. It efficiently supports mixed environments by providing detailed insights and intelligently routing alerts to reduce noise. While improvements are needed in deployment, integration, AI, automation, reporting, and complexity reduction, it still meets diverse operational needs effectively.
What are BMC TrueSight's key features?
What benefits and ROI should users seek in BMC TrueSight?
BMC TrueSight is widely used in performance and availability monitoring for infrastructure and applications, supporting the monitoring of servers, databases, networks, and IT environments. It is implemented to improve management and reduce downtime, serving needs in data centers and cloud services. Organizations leverage it for event management, comprehensive data center monitoring, and cloud services, using its capabilities for alerting, ticket creation, troubleshooting, and compliance, enhancing operational efficiency globally.
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