We performed a comparison between BMC TrueSight Operations Management and Broadcom DX Application Performance Management based on real PeerSpot user reviews in five categories. After reading all of the collected data, you can find our conclusion below.
Comparison Results: BMC TrueSight Operations Management offers advanced features such as proactive monitoring, an event management tool, and Helix Innovation Studio, in addition to a consolidated dashboard, making it the preferred solution. Although Broadcom DX is easy to deploy and offers code-level visibility, it lacks integration between tools, has performance issues, and needs improvement in support and compatibility. BMC TrueSight Operations Management also has a transparent licensing model, unlike Broadcom DX, which has a monthly licensing fee that some users find expensive.
"The Event Management is outstanding; still is the most interesting part of the product."
"The noise reduction for ticketing works much better than we have seen in a lot of other companies."
"From an administrative standpoint, what stands out in TrueSight is the ability to implement quickly. When they have a requirement to monitor something, we're able to turn that on quickly in their environment. We're able to set up new apps within a day."
"The most valuable features of BMC TrueSight Operations Management are the blackouts and event management."
"It works irrespective of the operating system we’re running."
"I like the deep-dive detail and end-user metrics data. The synthetic monitor is the best one. The best point of the new one is that there's no need for configuration. You can inject the Java script and start to change major developments in the application. This is a good approach, and we received all the data using this."
"BMC TrueSight Operations Management is easily scalable."
"We have one application, which is fairly large. In the past, we had Level 1 and 2 NOC support teams who were responsible for watching dashboards. When they saw an issue in the application, they would call Level 2 or 3 support and escalate the call, if necessary. Now, through the use of this product, we have been able to reduce the headcount by five people, as we are able to eliminate the eyes on the glass. We no longer have people watching the dashboard. We have events which are processed automatically through the system and get to the right people. We had six people in L1s, and now have one. So, we reduced five out of six headcount, which is pretty significant."
"Product performance is awesome. It's covering all aspects of the application; good database metrics and internal application metrics. Just tons and tons of data."
"Gives us the ability to know how our application is performing in real-time."
"The features that I find most valuable are related to network monitoring."
"It's a very stable product."
"Command center is a new feature that provides agent maintenance and support without involving the application team. It saves lots of time for APM team."
"It covers from mainframe, all the way to dotcom, for example. CA currently covers Amazon, Microsoft Azure, Office 365 monitoring."
"Proactive snapshots of transactions and all details of a transaction are saved in case of an error."
"Our development cycle has definitely improved as far as the turnaround time on fixes and improvements."
"In a large company of our size, we need multiple people in our company trained. So, I have to take the training classes. Then, I have to go and train the rest of my organization. I would prefer to say to the other people on my team, "Go to this link and..." Or, "Here's a list of training sessions that you can go to which are online and that are free." I think it would help the adoption of their product in the marketplace, personally."
"We have a unique use case because BMC typically sells this solution into enterprises that are deploying it within their IT, versus to a managed services provider like us where we're supporting thousands of customers. Multi-tenancy and the scalability have been challenges along the way, as we've grown... If anything could have gone better as we were ramping this up and adding a lot of volume to it, I would say it's the scalability. That would be one thing that could be improved."
"I think the ease of deployment needs to be looked at. It would be great if the deployment was faster and easier."
"The dashboard and performance graphs should include a way to automatically schedule and export reports."
"BMC TrueSight Operations Management could use some enhancements in the application visibility tools."
"The knowledge modules could be more lightweight in size. At present, the installation packages can be quite large."
"One of the things that the TrueSight environment is missing is some of the HA abilities. The data collection server called the ISM doesn't really have the HA functionality or workload balancing. It was missing from the previous product as well. It's missing redundancy."
"The pricing could be better."
"Broadcom DX Application Performance Management could improve its supportability to the current technologies and the end-to-end correlation feature should be done automatically without custom configurations. Additionally, there should not be any configuration changes to the client-side when deploying the solution."
"System incident analysis and performance monitoring need improvement."
"The solution still needs the administrator of APM to know a lot more to configure and control everything. So it's a headache for the administrator to do the daily jobs."
"The area of improvement is related to the areas of application onboarding and instrumentation, where the product has certain shortcomings."
"The front-end representation should match other competitors such as AppDynamics."
"Lacks some integration between all the tools."
"It should be easier to install or set everything up. "
"There are several areas that could be improved in Broadcom DX Application Performance Management. One of the main areas is user experience monitoring, which is currently not available. Additionally, they need to develop a solution that is compatible with OpenShift 4, as their current solution only works when an agent is installed within the image, which is not possible in OpenShift 4 as it removes the agent."
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BMC TrueSight Operations Management is ranked 15th in Application Performance Monitoring (APM) and Observability with 48 reviews while Broadcom DX Application Performance Management is ranked 22nd in Application Performance Monitoring (APM) and Observability with 161 reviews. BMC TrueSight Operations Management is rated 8.2, while Broadcom DX Application Performance Management is rated 8.0. The top reviewer of BMC TrueSight Operations Management writes "The product is reasonably priced, but the solution is a little obsolete because it is deployed on-premise". On the other hand, the top reviewer of Broadcom DX Application Performance Management writes "Provides efficiency in migration and DAW but requires a high level of administrator knowledge for configuration". BMC TrueSight Operations Management is most compared with BMC Helix Monitor, Dynatrace, ServiceNow IT Operations Management, New Relic and Zabbix, whereas Broadcom DX Application Performance Management is most compared with Dynatrace, AppDynamics, VMware Aria Operations for Applications, New Relic and Splunk Enterprise Security. See our BMC TrueSight Operations Management vs. Broadcom DX Application Performance Management report.
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