We performed a comparison between BMC Helix Discovery and BMC Remedy based on real PeerSpot user reviews.
Find out in this report how the two IT Asset Management solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."The most valuable feature is the automated service mapping."
"I like the artificial intelligence and machine learning that it uses in the solution. Because once the solution discovers all the assets, all the infrastructure, and all the dependencies between services, it learns how it works. So, it learns to predict when a problem is going to happen. It becomes predictive in an autonomous way."
"The initial setup was quite easy."
"A valuable feature concerns the ability to integrate with different solutions."
"It is a stable solution. The stability is okay."
"Accuracy and clarity are vastly improved for the service lines."
"It is a scalable solution."
"The solution is very stable and powerful."
"It has some good features for tracking. They also have a cloud and a mobile access feature."
"It's a scalable product."
"It includes features for automation, such as smart reporting capabilities."
"You can develop plugins in different languages, and the workflows can be easily developed depending on the user's needs."
"It's an exceptionally robust and seamlessly integrated solution that has greatly facilitated our operations."
"We can create our own profile in BMC Remedy, track how many tickets we've closed on a daily basis, monitor how many SLAs we've escalated, and see how many tickets we've received daily."
"The most valuable BMC Remedy Asset Management are the dashboards and reports for the CIO."
"This product is good because it allows us to receive proper responses to business emails anywhere and anytime. It helps in effective communication with employees. The solution is stable. The product is scalable. The initial setup is straightforward. I recommend BMC Remedy, especially for its automation capabilities."
"The solution's scalability is an area with certain shortcomings where improvements are needed."
"The product falls short compared to storage discovery mechanisms offered by Tenable or ServiceNow ITOM. In the market, there are various applications available that provide different sets of features. Its drawback is that it doesn't give the database configuration customers need out of the box. Additionally, the classification of storage virtualization is relatively lacking. Therefore, there is room for improvement, particularly in the database areas."
"There isn't much that could be improved. The solution is pretty thorough, very easy to implement, and very easy to operate."
"The product is not fully automated."
"The CMDB could be improved. Getting data from the CMDB is the greatest challenge."
"There is still room for improvement in terms of stability."
"It would be nice to see more updates to the solution."
"There are certain limitations in the mapping feature of the solution."
"There are issues from a product functionality perspective."
"The solution must be flexible."
"BMC Remedy's change management module needs enhancement."
"There is room for improvement in integration with various platforms. The support services should be improved. The response time from the support team should be faster."
"The desktop technicians face some challenges with the solution."
"However, from a stability perspective, we sometimes had issues, like running out of resources, maxing out, database issues, and the server freezing out and functioning at fifty percent."
"I would like to have more customized reporting because the management team loves customized reports with graphs."
"The initial setup of BMC Remedy Asset Management was complex."
BMC Helix Discovery is ranked 2nd in IT Asset Management with 20 reviews while BMC Remedy is ranked 5th in IT Asset Management with 19 reviews. BMC Helix Discovery is rated 8.6, while BMC Remedy is rated 8.2. The top reviewer of BMC Helix Discovery writes "Very stable, fast, and powerful with valuable inventory management features". On the other hand, the top reviewer of BMC Remedy writes "Great CMDB design, helpful technical support, and great features". BMC Helix Discovery is most compared with ServiceNow, Device42, ServiceNow Discovery, Qualys VMDR and ManageEngine IT Asset Management, whereas BMC Remedy is most compared with ServiceNow, Snow License Manager, Qualys VMDR, Device42 and VMware Service Manager. See our BMC Helix Discovery vs. BMC Remedy report.
See our list of best IT Asset Management vendors.
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