BMC Helix Discovery vs BMC Remedy [EOL] comparison

BMC Helix and BMC are both solutions in the IT Asset Management category. Additionally, 88% of BMC Helix users are willing to recommend the solution, compared to 91% of BMC users who would recommend it.

BMC Helix Discovery

Read 29 BMC Helix Discovery reviews

2,209 Views
2,165 Comparison Views

88% willing to recommend

BMC Remedy [EOL]

Read 35 BMC Remedy [EOL] reviews

91% willing to recommend

BMC Helix Discovery

BMC Remedy [EOL]

Comparison Buyer's Guide

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Executive SummaryUpdated on Sep 3, 2025

BMC Helix Discovery and BMC Remedy [EOL] compete in the IT service management space, with Helix Discovery having an edge due to its advanced features and adaptability.

Features: BMC Helix Discovery offers advanced features such as agentless discovery capabilities, seamless integration with cloud environments, and comprehensive application dependency mapping. These features allow for a scalable and flexible asset management experience. BMC Remedy, on the other hand, is known for strong asset management capabilities, incident tracking, and configuration management, supported by robust dashboards and a comprehensive CMDB design that enhances data organization and accessibility.

Room for Improvement: BMC Remedy [EOL] needs to improve its user experience, integration capabilities, and streamline its deployment processes as its current UI is outdated. BMC Helix Discovery requires enhancements in stability, client-side features, and IoT capabilities. Additionally, it could benefit from streamlined mapping processes and better pricing models to address customer usability and licensing challenges.

Ease of Deployment and Customer Service: BMC Helix Discovery offers flexible deployment options across both on-premises and cloud environments, accommodating modern organizational needs. BMC Remedy [EOL] remains primarily on-premises in its deployment. Both solutions provide effective technical support, but response times and the level of direct interaction with BMC can be inconsistent due to varying vendor involvement.

Pricing and ROI: BMC Helix Discovery provides competitive and flexible pricing, appealing to enterprises transitioning from costly solutions. Its intelligence and capabilities justify its pricing, offering significant ROI through efficiency and scalability. Conversely, BMC Remedy faces affordability issues for smaller companies, particularly as it approaches end-of-support. Despite offering notable ROI, Helix Discovery's modern capabilities and adaptability offer better cost-efficiency for forward-thinking organizations.

To learn more, read our detailed IT Asset Management Report (Updated: January 2026).

Buyer's Guide

IT Asset Management

January 2026

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Helped 881,455 peers since 2012

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

ROI

Sentiment score

6.5

BMC Helix Discovery delivers 314% ROI through automation, operational efficiencies, and significant cost savings despite its higher cost.

Sentiment score

6.3

Users report significant ROI with BMC Remedy EOL, highlighting improved efficiency and long-term value despite its cost.

You should expect at least one year and a half for ROI.

JonathanPic

Presales Manager at HCLSoftware

BMC Helix Discovery has delivered a very good return, and we cannot stop using it at this moment.

Américo Silva

System Administrator at Porto Editora

For more quotes and insights, download the BMC Helix Discovery report

Over the last five to ten years, there has been a good return on investment because BMC Remedy is very stable and the users are highly accustomed to it.

Américo Silva

System Administrator at Porto Editora

For more quotes and insights, download the BMC Remedy [EOL] report

Customer Service

Sentiment score

6.0

BMC Helix Discovery support is praised for professionalism but criticized for slow response times, with mixed user ratings from 2-10.

Sentiment score

6.0

Users appreciate BMC Remedy support for efficiency and 24/7 availability, but note slower response for low-priority issues.

Sometimes it is quite responsive, particularly when you go higher up in the organization.

JonathanPic

Presales Manager at HCLSoftware

When opening a severity one ticket, they respond within four to six hours, which is commendable.

reviewer2729955

Systems Integration Specialist Advisor at a insurance company with 1,001-5,000 employees

The response has been satisfactory, though improvements could be made in response time and overall competence.

Américo Silva

System Administrator at Porto Editora

For more quotes and insights, download the BMC Helix Discovery report

No quotes available

For more quotes and insights, download the BMC Remedy [EOL] report

Scalability Issues

Sentiment score

7.1

BMC Helix Discovery provides scalable, flexible solutions for diverse environments, supporting easy integration and expansion for medium to enterprise use.

Sentiment score

7.5

BMC Remedy is praised for scalability, managing large user volumes effectively, though some find costs and technical issues challenging.

No quotes available

For more quotes and insights, download the BMC Helix Discovery report

BMC Remedy has been very scalable, handling 38 technical staff and 1,400 support users effectively.

Américo Silva

System Administrator at Porto Editora

For more quotes and insights, download the BMC Remedy [EOL] report

Stability Issues

Sentiment score

7.2

BMC Helix Discovery is stable, highly rated, with robust Linux architecture, resolving issues promptly, and performs well in complex environments.

Sentiment score

7.8

BMC Remedy [EOL] is praised for stability and performance, despite some integration challenges compared to ServiceNow.

In the past four to six years, I cannot recall encountering any bugs.

reviewer2729955

Systems Integration Specialist Advisor at a insurance company with 1,001-5,000 employees

For more quotes and insights, download the BMC Helix Discovery report

No quotes available

For more quotes and insights, download the BMC Remedy [EOL] report

Room For Improvement

BMC Helix Discovery requires enhancements in cloud handling, customization, usability, scalability, integrations, and competitive pricing for improved user experience.

BMC Remedy needs enhancements in UX, stability, customization, support speed, and recommends transitioning to cloud-based SaaS for improvement.

I would like to see a lower price and better technical support.

Américo Silva

System Administrator at Porto Editora

It uses a Berkeley database, and the query language is not easy to master for performing complex queries.

reviewer2729955

Systems Integration Specialist Advisor at a insurance company with 1,001-5,000 employees

For more quotes and insights, download the BMC Helix Discovery report

We want integration with Microsoft Teams and something similar to Artificial Intelligence.

Américo Silva

System Administrator at Porto Editora

For more quotes and insights, download the BMC Remedy [EOL] report

Setup Cost

BMC Helix Discovery pricing is mixed, with reports of lower costs than competitors but concerns over high setup and licensing.

BMC Remedy [EOL]'s pricing is complex and costly, valued in large organizations but needs adjustments to attract more customers.

The price is about twelve per license per year, and the support is included.

Américo Silva

System Administrator at Porto Editora

The setup cost is on the expensive side.

JonathanPic

Presales Manager at HCLSoftware

For more quotes and insights, download the BMC Helix Discovery report

The price is reasonable.

Américo Silva

System Administrator at Porto Editora

For more quotes and insights, download the BMC Remedy [EOL] report

Valuable Features

BMC Helix Discovery offers intuitive, agentless application modeling with strong security, AI insights, and scalability for efficient IT operations.

BMC Remedy offers versatile asset management with CMDB integration, intuitive dashboards, seamless ticketing, and robust automation for IT services.

This is very useful for compliance as it helps in audits by providing a comprehensive view of all assets and software.

Américo Silva

System Administrator at Porto Editora

BMC Helix Discovery provides a lot of information that can be obtained from discovery, including the relationship between the CIs and how many CIs are orphans.

JonathanPic

Presales Manager at HCLSoftware

What we're looking for and trying to move towards is autonomous operations so that AI is implemented to suggest resolutions and to quickly identify faults or repeated patterns with no human intervention.

reviewer2256777

Technical and Business Consultant at a comms service provider with 11-50 employees

For more quotes and insights, download the BMC Helix Discovery report

It is very stable and scalable, making it a valuable tool for our support team.

Américo Silva

System Administrator at Porto Editora

For more quotes and insights, download the BMC Remedy [EOL] report

Categories and Ranking

BMC Helix Discovery

Average Rating

8.4

Reviews Sentiment

6.8

Number of Reviews

Ranking in other categories

IT Asset Management (5th)

BMC Remedy [EOL]

Average Rating

7.8

Reviews Sentiment

6.6

Number of Reviews

Ranking in other categories

No ranking in other categories

Featured Reviews

JonathanPic

Presales Manager at HCLSoftware

Comprehensive discovery has populated our CMDB and provides deep insight into asset relationships

The applicability depends on the customer environment. Usually it is straightforward to apply the policies. BMC Helix Discovery is seamless and has many plugins available. It is a good feature that they offer. I have heard about it, but I am not currently using it, though I know that they have that feature available. BMC Helix Discovery provides a lot of information that can be obtained from discovery, including the relationship between the CIs and how many CIs are orphans. The analytics capabilities are strong.

Read full review

Américo Silva

System Administrator at Porto Editora

Digital platform provides stable and valuable support for technical staff

The digital place is very interesting for users, and Smart IT is a very good platform for our technical staff. BMC Remedy is very stable and operational, with users being highly accustomed to using it. It is very stable and scalable, making it a valuable tool for our support team.

Read full review

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Top Industries

By visitors reading reviews

Financial Services Firm

17%

Computer Software Company

15%

Manufacturing Company

Government

Financial Services Firm

11%

Computer Software Company

10%

Manufacturing Company

10%

Government

10%

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

By reviewers
Company Size	Count
Small Business	11
Midsize Enterprise	5
Large Enterprise	14

By reviewers
Company Size	Count
Small Business	13
Midsize Enterprise	6
Large Enterprise	19

Questions from the Community

What do you like most about BMC Helix Discovery?

I like the artificial intelligence and machine learning that it uses in the solution. Because once the solution discovers all the assets, all the infrastructure, and all the dependencies between se...

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What is your experience regarding pricing and costs for BMC Helix Discovery?

That's always a million dollar question regarding whether the solution is affordable or quite expensive; if you talk to the vendor, the pricing's great, but end users are always looking for a bette...

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What needs improvement with BMC Helix Discovery?

Technical support from BMC is generally good. Resolutiion time is what's bothering me, as it's not always easy to get to the correct person or the right technical level needed to resolve the issue.

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What needs improvement with BMC Remedy Asset Management?

If we migrate to the cloud, the Software as a Service version's price is very high. The return on investment is very small in our case. We want integration with Microsoft Teams ( /products/microsof...

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What is your primary use case for BMC Remedy Asset Management?

BMC Remedy ( /products/bmc-remedy-18153-reviews ) is very important in our IT service management processes. I use it for support with around 38 technical staff and 1,400 people.

See all answers

What do you like most about BMC Remedy Asset Management?

The service management features are beneficial – very good.

See all answers

Comparisons

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Compared 7% of the time

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Compared 18% of the time

ManageEngine IT Asset Management vs BMC Remedy [EOL]

Compared 7% of the time

SymphonyAI IT Service Management vs BMC Remedy [EOL]

Compared 6% of the time

Micro Focus ZENworks Asset Management vs BMC Remedy [EOL]

Compared 5% of the time

ServiceNow Discovery vs BMC Remedy [EOL]

Compared 5% of the time

More BMC Remedy [EOL] Competitors

Product Reports

Buyer's Guide

BMC Helix Discovery

January 2026

Download BMC Helix Discovery product report

Buyer's Guide

BMC Remedy [EOL]

January 2026

Download BMC Remedy [EOL] product report

Also Known As

Discovery, ADDM, Atrium Discovery & Dependency Mapping

Remedy Asset Management

Overview

BMC Discovery, formerly ADDM, is a digital enterprise management solution that automates asset discovery and application dependency mapping to build a holistic view of all your data center assets and the relationships between them.

BMC Helix

BMC Remedy [EOL] specializes in asset management with a focus on service ticket automation and integration with monitoring tools, supporting ITIL processes. Its customizable and scalable nature addresses the needs of complex environments.

BMC Remedy [EOL] provides essential asset management, service ticket automation, and incident and change management. With robust automation capabilities and CMDB integration, it ensures efficient IT process handling. Despite its adaptability and user-friendly design, challenges include a dated GUI, complex integration, and high pricing for mid-sized businesses. Improvements in customization, AI integration, and data management are important areas for growth. Transitioning to an accessible SaaS model and updated support would benefit users.

What are the key features of BMC Remedy [EOL]?

Efficient Asset Management: Facilitates the lifecycle management of assets such as telecom and IT equipment.
Intuitive Interface: User-friendly design with customizable options enhances usage.
Strong Automation Capabilities: Streamlines IT processes and integrates with CMDB for enhanced transparency.
Robust CMDB Functionality: Provides comprehensive asset discovery and management integration.
Incident and Change Management: Supports ITIL processes for efficient handling of service requests.

What benefits and ROI should users consider in reviews?

Operational Efficiency: Enhanced automation reduces manual tasks.
Customizability: Adapts to complex environments for specific needs.
Scalability: Maintains performance in large, complex settings.
Transparency: CMDB integration offers clear visibility into assets.

BMC Remedy [EOL] is implemented across industries handling telecom infrastructure, IT equipment, and network components, ensuring effective customer request management and internal IT process efficiency. Its strong service ticket automation and integration capabilities facilitate seamless IT infrastructure management.

BMC

Sample Customers

Windstream Communications, News UK, Mercator Group, Wageningen University and Research Centre (WUR)

Scripps Networks

Find out what your peers are saying about ServiceNow, Lansweeper, Qualys and others in IT Asset Management. Updated: January 2026.

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