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BMC Helix Discovery vs BMC Remedy Asset Management comparison

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Comparison Buyer's Guide
Executive Summary

We performed a comparison between BMC Helix Discovery and BMC Remedy Asset Management based on real PeerSpot user reviews.

Find out in this report how the two IT Asset Management solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI.

To learn more, read our detailed BMC Helix Discovery vs. BMC Remedy Asset Management report (Updated: September 2022).
632,611 professionals have used our research since 2012.
Featured Review
Quotes From Members
We asked business professionals to review the solutions they use.
Here are some excerpts of what they said:
Pros
"I've used other discovery tools, but I found BMC Helix Discovery to be more UI-friendly, and that's the most valuable feature of the solution.""The data models are the most useful aspect of the solution.""BMC provides great support. As managed service support, they are gold.""The most valuable feature is the automated service mapping.""The most valuable feature of BMC Helix Discovery is it operates well. It is well known and has gained recognition for its software.""A valuable feature concerns the ability to integrate with different solutions."

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"The most valuable BMC Remedy Asset Management are the dashboards and reports for the CIO.""It has some good features for tracking. They also have a cloud and a mobile access feature.""It's a scalable product."

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Cons
"What would make BMC Helix Discovery better is if it had more client-side discovery features, for example, printers and desktops. Right now, it's focused more on data center discovery, so if it had additional features focused on the client-side discovery, that would be great. In the next release of BMC Helix Discovery, I'd like more client-side discovery features such as desktop discovery, printer discovery, and other IP-based client-side discovery features. The solution can discover desktops and printers, but there's still room for improvement on the client side.""The CMDB could be improved. Getting data from the CMDB is the greatest challenge.""It would be nice to see more updates to the solution.""The monitoring tools could be more stable.""The support from BMC Helix Discovery can improve, it takes a long time before we receive any feedback. It can take days to months sometimes.""There isn't much that could be improved. The solution is pretty thorough, very easy to implement, and very easy to operate."

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"If a user isn't using an out-of-the-box configuration, it can get a bit complex.""BMC Remedy Asset Management could improve by adding intuitive dashboards.""Integration and deployment could be better. It could be easier and faster to integrate and deploy. It would also help if we could have a 360-degree view. It would be better if they changed it to a SaaS type of offering, which is becoming the standard."

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Pricing and Cost Advice
  • "BMC is available for a reasonable price compared to ServiceNow — it's half the price."
  • "The price was fair compared to competitors. BMC is very affordable. There are optional consulting services to assist with implementation."
  • "We are on a three-year agreement with BMC Helix Discovery to use the solution. There are not any additional fees other than the standard license."
  • "You need a license to use BMC Helix Discovery. The license is paid yearly, though I have no idea how much it costs."
  • More BMC Helix Discovery Pricing and Cost Advice →

  • "The licensing model of BMC Remedy Asset Management should improve. It is expensive and it is difficult to understand."
  • More BMC Remedy Asset Management Pricing and Cost Advice →

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    632,611 professionals have used our research since 2012.
    Questions from the Community
    Top Answer:The most valuable feature of BMC Helix Discovery is it operates well. It is well known and has gained recognition for its software.
    Top Answer:We are on a three-year agreement with BMC Helix Discovery to use the solution. There are not any additional fees other than the standard license. I rate the price of BMC Helix Discovery a three out of… more »
    Top Answer:There isn't much that could be improved. The solution is pretty thorough, very easy to implement, and very easy to operate.
    Top Answer:They have a feature called Smart IT, which is like an easy-interfaced use BMC for end users. Maybe if they could add more of the asset features into Smart IT, it would be more helpful to users, in… more »
    Top Answer:The main use is for asset management. It's all the network elements and all the IP devices and all the relationships between them integrated with discovery and some other integrations with other tools… more »
    Ranking
    4th
    out of 43 in IT Asset Management
    Views
    3,397
    Comparisons
    1,691
    Reviews
    4
    Average Words per Review
    447
    Rating
    9.0
    10th
    out of 43 in IT Asset Management
    Views
    1,997
    Comparisons
    1,238
    Reviews
    2
    Average Words per Review
    447
    Rating
    7.5
    Comparisons
    Also Known As
    Discovery, ADDM, Atrium Discovery & Dependency Mapping
    Remedy Asset Management
    Learn More
    Overview

    BMC Discovery, formerly ADDM, is a digital enterprise management solution that automates asset discovery and application dependency mapping to build a holistic view of all your data center assets and the relationships between them. 

    BMC Remedy Asset Management 9 provides complete lifecycle management of your IT assets, from procurement to end-of-life, giving full visibility into ownership, deployment, state, context, and cost of ownership and operation.

    Seamless integration with Remedy Service Management aligns ITAM to day-to-day business processes. Integration to the BMC Atrium CMDB enables IT assets to be managed from legacy hardware through to the public cloud and Internet of Things. BMC Remedy Asset Management combines financial, contractual, and IT data to provide complete visibility over your assets.

    • Asset costing: Track depreciation over time.
    • Compliance: Software licenses management helps you avoid audit costs.
    • Contract management: Proactively identify contract infringements and purchasing opportunities.
    • Asset tracking: Know where your assets are located, who’s using them, and how many there are.
    • Effective change: Make informed decisions about IT changes.
    Offer
    Learn more about BMC Helix Discovery
    Learn more about BMC Remedy Asset Management
    Sample Customers
    Windstream Communications, News UK, Mercator Group, Wageningen University and Research Centre (WUR)
    Scripps Networks
    Top Industries
    VISITORS READING REVIEWS
    Computer Software Company23%
    Comms Service Provider11%
    Financial Services Firm10%
    Government9%
    VISITORS READING REVIEWS
    Computer Software Company20%
    Government13%
    Financial Services Firm9%
    Insurance Company8%
    Company Size
    REVIEWERS
    Small Business38%
    Midsize Enterprise13%
    Large Enterprise50%
    VISITORS READING REVIEWS
    Small Business16%
    Midsize Enterprise11%
    Large Enterprise73%
    REVIEWERS
    Small Business25%
    Large Enterprise75%
    VISITORS READING REVIEWS
    Small Business21%
    Midsize Enterprise13%
    Large Enterprise66%
    Buyer's Guide
    BMC Helix Discovery vs. BMC Remedy Asset Management
    September 2022
    Find out what your peers are saying about BMC Helix Discovery vs. BMC Remedy Asset Management and other solutions. Updated: September 2022.
    632,611 professionals have used our research since 2012.

    BMC Helix Discovery is ranked 4th in IT Asset Management with 6 reviews while BMC Remedy Asset Management is ranked 10th in IT Asset Management with 3 reviews. BMC Helix Discovery is rated 9.0, while BMC Remedy Asset Management is rated 7.6. The top reviewer of BMC Helix Discovery writes "Stable with good data modelling and excellent technical support". On the other hand, the top reviewer of BMC Remedy Asset Management writes "Great CMDB design, helpful technical support, and great features". BMC Helix Discovery is most compared with ServiceNow, Device42, BMC Track-It!, Lansweeper and Qualys Asset Inventory, whereas BMC Remedy Asset Management is most compared with ServiceNow, Snow License Manager, BMC Track-It!, Device42 and Qualys Asset Inventory. See our BMC Helix Discovery vs. BMC Remedy Asset Management report.

    See our list of best IT Asset Management vendors.

    We monitor all IT Asset Management reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.