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BMC Helix Continuous Optimization vs Moogsoft comparison

 

Comparison Buyer's Guide

Executive SummaryUpdated on Sep 1, 2025

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

BMC Helix Continuous Optimi...
Ranking in IT Operations Analytics
26th
Average Rating
10.0
Number of Reviews
2
Ranking in other categories
Infrastructure Capacity Planning (1st), Cloud Cost Management (37th)
Moogsoft
Ranking in IT Operations Analytics
5th
Average Rating
7.8
Reviews Sentiment
6.1
Number of Reviews
16
Ranking in other categories
IT Infrastructure Monitoring (21st), AIOps (9th)
 

Mindshare comparison

As of October 2025, in the IT Operations Analytics category, the mindshare of BMC Helix Continuous Optimization is 0.6%, up from 0.1% compared to the previous year. The mindshare of Moogsoft is 3.7%, up from 3.1% compared to the previous year. It is calculated based on PeerSpot user engagement data.
IT Operations Analytics Market Share Distribution
ProductMarket Share (%)
Moogsoft3.7%
BMC Helix Continuous Optimization0.6%
Other95.7%
IT Operations Analytics
 

Featured Reviews

Appperf677 - PeerSpot reviewer
Enables us to right-size systems to free up resources, and identify performance problems down to the process level
Since I already have a sneak peek into the next releases, I'm very happy about what's going to be included. I would like to see continued support for the legacy parts of the tool, the old, seasoned parts that are very valuable to me. That is a message I continue to give to BMC: All the new stuff's great, but don't take away this really important stuff. That's my biggest fear, that I might lose some of my old functionality that is still extremely valuable. I want to make sure we don't lose any functionality, and that they just still keep delivering on what they're doing. I don't have anything more to ask than what they're offering.
Siddharth_Jain - PeerSpot reviewer
Filters the noise and consolidating alerts into a single situation report
Moogsoft's integration options are somewhat limited. It primarily relies on webhooks and APIs for data input, meaning external systems must push data to Moogsoft; it cannot pull data independently. If I want to connect CloudWatch or Prometheus to Moogsoft, I have to write custom code on the Prometheus side to send data through Moogsoft’s APIs or webhooks. Other monitoring tools like Splunk and Dynatrace typically have agents that reside on the system, automatically collecting and sending data. This difference can create challenges for teams needing seamless integration. Although Moogsoft has developed some plugins, such as those for Grafana and Zabbix, that are ready to use, they don’t have comprehensive support for every tool. Splunk has developed an AI assistant that can answer your queries and everything else. Moogsoft lacks that. Dynatrace has this AI component that will identify things on its own. On the other end, Moogsoft, you must set up the workflow. You have to come and set up the cookbooks. ServiceNow also has good event correlation. Splunk is fantastic with the event correlation.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"The most interesting feature is certainly the simulation of the load using different servers or different KPI parameters of the business."
"Workload characterization is super important because it lets us figure things out. Many people know, for example, that with Microsoft Word, Word.exe is the executable. Everybody knows their executable, but they don't always know what it does. It also launches other things. This tool has the ability and insight to track those things, and to know: "Oh, you wanted this executable, but this one started this, so you must want this, too." And it tells you what it had to add, what it was using or was spawning."
"We ingest a ton of business data. We are an insurance company and we have business data, like how many quotes are done an hour, and how many policies are sold per hour. The correlation engine in the new TrueSight Capacity Optimization components are wonderful. We can do correlation analysis over months of data, and then we run models to tell our business: 'If you do 1,000 more quotes an hour, we're going to have to upgrade, and we're going to need this much more hardware.'"
"Incident management is streamlined with Moogsoft. One standout feature is its unique situation-creation capability, differentiating it from other fault management tools. While other tools typically convert alarms directly into tickets or incidents, Moogsoft adds a middle layer where multiple alarms can be aggregated into one incident. Moogsoft's strong AI capabilities also allow it to correlate similar alarms automatically based on past experiences."
"The solution is extremely helpful with correlating IP failures and it has a very good sort of flow chart of IP systems. For example, if you see a failure in system A, you can track it down to the system causing the issue. This is a very handy feature."
"I like the prediction features."
"I find the unsupervised learning algorithms for noise reduction particularly valuable. The algorithm's ability to identify and reduce noise is a feature we initially liked. The anomaly detection feature is excellent for maintaining system uptime as it helps identify problems quickly."
"The AI component allows you to check previous cases and diagnose problems easily."
"There are AI features in Moogsoft. Moogsoft has one wonderful feature that allows you to convert multiple alarms into situations. Generally, all other MoM tools get the alarms, and then convert it into an incident directly. There is one extra layer they have added before converting any alarm into an incident. Suppose there are multiple alarms that are somehow all related to a single source of issue. It converts all the alarms into a single situation, which then gets converted into an incident."
"Moogsoft is easily deployable and ready to use."
"The Event Management feature is quite valuable."
 

Cons

"Some of the data management is painful. Some of the new features haven't been implemented in quite the way I would like to get to levels of detail. For example, Visualizer parser doesn't take everything it should out of the Visualizer files. We've had to put in a work-around, but the work-around is not as accurate as what's in the file."
"The memory management of Java application servers should be implemented to be able to size GC and footprint."
"I would like to see additional reports or information on the dashboard that includes metrics about CPU usage and memory."
"I would like to see more integrations. It is rather difficult to install the enterprise systems with the agents."
"The unsupervised learning algorithms in Moogsoft are valuable, but the learning processes, run book creation, and neural feedback areas could be improved."
"Moogsoft is dependent on external products to do orchestration and SOP-based functionality."
"Some additional API interfacing would be great to enable getting the data out of AIOps programmatically."
"They should consider including Chatbot."
"The tool needs to improve its support. It appears that the support responsiveness from Moogsoft is not aligned with the severity of the incident. Instead of proactively addressing issues, customers have to chase Moogsoft for resolution. In Moogsoft, unlike other tools like Splunk, the process follows a step-by-step sequence. You need to start each process in a specific order, typically following a sequence."
"Sometimes Moogsoft experiences stability issues due to bugs or internal problems, leading to downtime, which the Mulesoft team addresses."
 

Pricing and Cost Advice

"Right now, the licensing structure is by server. Everybody is licensed somewhat differently, depending on how big they are, how many licenses they have."
"As for pricing, Moogsoft recently updated their pricing model, and we're still evaluating it. It's an area where clarity is needed with the new alert-based pricing model."
"Moogsoft's licensing is consumption-based, so the price may increase depending on the environment."
"The solution is very good from a business impact point of view, but it's quite expensive because it's an enterprise-grade solution."
"When compared to other solutions, it is quite good."
"It's a very cost-effective and competitive product."
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Top Industries

By visitors reading reviews
Financial Services Firm
25%
Energy/Utilities Company
13%
Computer Software Company
13%
Media Company
8%
Financial Services Firm
17%
Computer Software Company
12%
Manufacturing Company
6%
Transportation Company
6%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
No data available
By reviewers
Company SizeCount
Small Business5
Midsize Enterprise4
Large Enterprise11
 

Questions from the Community

Ask a question
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What do you like most about Moogsoft?
Incident management is streamlined with Moogsoft. One standout feature is its unique situation-creation capability, differentiating it from other fault management tools. While other tools typically...
What needs improvement with Moogsoft?
We can improve Moogsoft by optimizing its noise feature, normalizing events, customizing deduplication rules, enhancing correlation accuracy, and improving incident response and automation. Introdu...
 

Also Known As

BMC Capacity Optimization, TrueSight Capacity Optimization, BMC Helix Optimize, BMC Helix Continuous Optimization
No data available
 

Overview

 

Sample Customers

Dilliard's
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Find out what your peers are saying about BMC Helix Continuous Optimization vs. Moogsoft and other solutions. Updated: September 2025.
869,566 professionals have used our research since 2012.