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Bitrix24 vs TeamWave comparison

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Comparison Buyer's Guide

Executive Summary

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

Bitrix24
Ranking in CRM
33rd
Ranking in Project Management Software
25th
Average Rating
7.4
Reviews Sentiment
6.9
Number of Reviews
20
Ranking in other categories
Enterprise Social Software (20th)
TeamWave
Ranking in CRM
85th
Ranking in Project Management Software
33rd
Average Rating
9.0
Reviews Sentiment
7.2
Number of Reviews
1
Ranking in other categories
No ranking in other categories
 

Mindshare comparison

As of September 2026, in the CRM category, the mindshare of Bitrix24 is 0.8%, down from 1.3% compared to the previous year. The mindshare of TeamWave is 0.4%, up from 0.2% compared to the previous year. It is calculated based on PeerSpot user engagement data.
CRM Mindshare Distribution
ProductMindshare (%)
Bitrix240.8%
TeamWave0.4%
Other98.8%
CRM
 

Featured Reviews

Abasiakama Bassey - PeerSpot reviewer
Founder at Elxae Hub
A project management tool that offers great scalability and stability
The support provided by Bitrix24 is an area with shortcomings that needs improvement. From an improvement perspective, Bitrix24 should consider providing live and upfront support to its users, especially those who use the solution's free version. If you want someone to get on your platform for which you can't provide support, then it doesn't make that platform any different from its competitors. It would make sense to people if Bitrix24 could provide support for even their free version. It would be good if Bitrix24 added some accounting elements to the tool instead of just providing functionality related to bookkeeping alone since it can help Bitrix24 become a complete tool. During the setup phase of the solution, the tool should provide its users an option to add the accounting part, making it a complete solution.
MarcioOkubo - PeerSpot reviewer
Sales Manager at Storageone
Helps organize information and streamline client communication
My primary use case for the platform is to manage opportunities, company names, contacts, and meeting details. I use it to keep a detailed diary of customer interactions and plan the next steps. Our company is small, with five salespeople, and we rely on the CRM to track and manage our sales…

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"It is a very scalable solution...The tool currently operates efficiently and contributes to our ongoing digitization efforts, including documentation and workflows."
"Initially, Bitrix24 improved the way we operate because we were not previously using a CRM. Before Bitrix24, we tracked everything through Outlook. Now, we have a tool that will automatically put out reports for us."
"The CRM and collaboration tools are well-designed for our purposes. Your projects can be based on tasks, CRM, or opportunities. The task-based features are the most valuable for us right now."
"Collaboration and CRM are the most valuable features of Bitrix24."
"Bitrix24's workflow is better than that of others. The user interface is also good."
"The data entry functionality is excellent, and the pipeline views and filters are highly useful."
"Before using Bitrix, we were facing lots of problems; now we have a complete visualizer product for projects."
"The technical support was intuitive and had good documentation."
"The product is stable."
 

Cons

"Some functionalities of the tool required specific expertise. For example, the SIP Connector is difficult to install."
"We need full ERP integration to take all our processes in one platform."
"The web interface is good but the client interface is not very user-friendly and needs to improve."
"It would be great if colleagues could get alerts via email when they are assigned something."
"Bitrix24’s interface needs to be improved."
"This solution was built using old technology which is now mixed with new technologies. This can make it challenging to get new features live."
"We didn't have the ability to customize the solution."
"There is a need for better integration with ERP solutions."
"The platform's initial data entry process is time-consuming. It could be more streamlined."
 

Pricing and Cost Advice

"The pricing for this program is reasonable."
"The solution's pricing is quite average and not expensive."
"Bitrix24 offers an open-source option for small companies, but you can order a bigger range of services on a monthly or yearly contract."
"Bitrix24 used to be cheaper, but now it's getting expensive."
"The cost is $2,500, which will be spread out over 18 to 24 months."
"Price-wise, it is a very cheap solution."
"Bitrix24 is a cheap tool. I think our costs are somewhere between $1,000 and $5,000 per month. There are no additional costs with it. We did put in some hours to clean up some project-related stuff in it, but it was not much."
"I use the free version. I sense that my company will need a license for the solution in a few months to use some features like lead management."
Information not available
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Top Industries

By visitors reading reviews
Construction Company
16%
Comms Service Provider
13%
Manufacturing Company
10%
Financial Services Firm
8%
Construction Company
29%
Outsourcing Company
17%
Media Company
7%
Comms Service Provider
7%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business19
Midsize Enterprise2
Large Enterprise1
No data available
 

Questions from the Community

What is your experience regarding pricing and costs for Bitrix24?
The pricing for Bitrix24 is reasonable and standardized. However, we face limitations in Venezuela, where monthly invoicing isn't available, forcing us to pay annually.
What needs improvement with Bitrix24?
We need full ERP integration to take all our processes in one platform. Additionally, extracting data can be troublesome, as we have to use Russian APIs, which poses a security concern.
What advice do you have for others considering Bitrix24?
I would recommend Bitrix24 to others. Although we are moving to another solution, Bitrix24 offers impressive capabilities we haven’t utilized fully. I'd rate the solution eight out of ten.
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Comparisons

 

Overview

 

Sample Customers

mobilblitz Geissler & Ulrich GbR, Caloryfrio.com, k-webs, Ecuatoriana Industrial, Artistic Closets, Saigon Newport Corporation
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