Bitrix24 vs Salesforce Essentials comparison

Bitrix24 and Salesforce are both solutions in the CRM category. Bitrix24 is ranked #24 with an average rating of 7.5, while Salesforce is ranked #12 with an average rating of 8.2. Bitrix24 holds a 0.9% mindshare in CRM, compared to Salesforce’s 0.6% mindshare. Additionally, 90% of Bitrix24 users are willing to recommend the solution, compared to 92% of Salesforce users who would recommend it.

Bitrix24

Read 20 Bitrix24 reviews

1,881 Views
1,110 Comparison Views

90% willing to recommend

Salesforce Essentials

Read 14 Salesforce Essentials reviews

842 Views
842 Comparison Views

92% willing to recommend

Bitrix24

Salesforce Essentials

Comparison Buyer's Guide

Download the report

Executive SummaryUpdated on Dec 19, 2024

Bitrix24 and Salesforce Essentials compete in the CRM and business collaboration tools space. Bitrix24 appears to have the upper hand in customization and flexibility, whereas Salesforce Essentials stands out in AI capabilities and mobile app support.

Features: Bitrix24 offers a comprehensive suite of CRM and collaboration tools, strong project management features, and superior customization, integrating well with third-party solutions. It is recognized for its simplicity in initial setup and wide range of business functions. Salesforce Essentials combines Sales Cloud and Service Cloud with robust mobile support and AI-driven customer insights, making it a strong choice for end-to-end sales and service management.

Room for Improvement: Bitrix24 faces challenges with its user-friendliness and outdated technology, which limits reporting flexibility. It also requires better integration with financial systems and improved support, particularly for free users. Salesforce Essentials is costly, with a complex UI and automation options that are less user-friendly. Its rigid licensing model does not favor smaller teams.

Ease of Deployment and Customer Service: Both products offer public cloud and on-premises deployment. Bitrix24 utilizes partner networks for varied support but reports mixed user experiences. Salesforce Essentials provides support through direct channels, with consistent feedback. Salesforce's cloud-centric approach might offer advantages in stability and support.

Pricing and ROI: Bitrix24 is valued for its cost-effectiveness, offering competitive pricing and a free version albeit limited. It demonstrates tangible ROI by streamlining processes efficiently. Salesforce Essentials, while perceived as expensive due to additional support costs, offers significant value for organizations leveraging its comprehensive integrated environment.

To learn more, read our detailed Bitrix24 vs. Salesforce Essentials Report (Updated: December 2025).

Buyer's Guide

Bitrix24 vs. Salesforce Essentials

December 2025

Download the complete report

Helped 881,114 peers since 2012

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

ROI

Sentiment score

8.1

Bitrix24 provides high ROI through process streamlining, cost reduction, strong integration, and efficient digitization, enhancing workflow management.

Sentiment score

8.0

Salesforce Essentials offers good ROI with easy implementation, accelerating sales and benefits realized in about three years.

No quotes available

For more quotes and insights, download the Bitrix24 report

The ROI was always in a positive direction.

SayantanBhattacharya

Growth Adviser at a consultancy with 11-50 employees

For more quotes and insights, download the Salesforce Essentials report

Customer Service

Sentiment score

6.6

Bitrix24's support is responsive with mixed feedback; community support is praised, but documentation clarity varies.

Sentiment score

6.3

Salesforce Essentials offers responsive service with minimal issues; users praise its reliability and effective customer support.

No quotes available

For more quotes and insights, download the Bitrix24 report

Their service and uptime is phenomenal.

Attila Aranyos

Head of Commercial Excellence at Sartorius AG

Salesforce Essentials has excellent customer service.

Ganapathy Shanmugham

Senior Learning Solutions Architect at a computer software company with 501-1,000 employees

I would evaluate their support and customer service with Salesforce Essentials as pretty decent, diligent, and to the point.

SayantanBhattacharya

Growth Adviser at a consultancy with 11-50 employees

For more quotes and insights, download the Salesforce Essentials report

Scalability Issues

Sentiment score

6.8

Bitrix24 provides scalable solutions for diverse business sizes, though larger deployments may encounter challenges with infrastructure and integrations.

Sentiment score

6.9

Salesforce Essentials is highly scalable, supporting diverse teams from small to large, and is praised for easy user addition.

No quotes available

For more quotes and insights, download the Bitrix24 report

It is one of the most scalable systems available.

Attila Aranyos

Head of Commercial Excellence at Sartorius AG

For more quotes and insights, download the Salesforce Essentials report

Stability Issues

Sentiment score

7.7

Bitrix24 is generally reliable with occasional issues; frequent updates and strong support contribute to its high stability ratings.

Sentiment score

7.6

Salesforce Essentials is highly stable and available, with few bugs or downtimes, though occasional automation delays occur.

No quotes available

For more quotes and insights, download the Bitrix24 report

Salesforce Essentials has proven stable, with no downtime that affects my work.

Ganapathy Shanmugham

Senior Learning Solutions Architect at a computer software company with 501-1,000 employees

For more quotes and insights, download the Salesforce Essentials report

Room For Improvement

Bitrix24 needs improved UI, integrations, support, reporting, workflows, and simpler client communication for enhanced usability and performance.

Salesforce Essentials struggles with integration, UI, and pricing, needing improvements in analytics, mobile interface, and automation features.

No quotes available

For more quotes and insights, download the Bitrix24 report

Instead of requiring users to think about system navigation and clicking procedures, they can simply follow a workflow that guides them through the process.

Attila Aranyos

Head of Commercial Excellence at Sartorius AG

Salesforce Essentials operates in a table format where the entire user interface is based on tables, more specifically pivot tables.

SayantanBhattacharya

Growth Adviser at a consultancy with 11-50 employees

There are other competitors, like Zoho CRM, that offer similar features at a lower cost.

Ganapathy Shanmugham

Senior Learning Solutions Architect at a computer software company with 501-1,000 employees

For more quotes and insights, download the Salesforce Essentials report

Setup Cost

Enterprise users find Bitrix24 pricing competitive, recommending licensed plans for functionality and affordability compared to other solutions.

Salesforce Essentials licensing is costly but valued for flexibility and add-ons, with some finding additional professional expenses burdensome.

No quotes available

For more quotes and insights, download the Bitrix24 report

The cost of running Salesforce Essentials is significant.

Attila Aranyos

Head of Commercial Excellence at Sartorius AG

The costs associated with Salesforce Essentials are substantial, which is a drawback compared to competitors who offer similar services for less.

Ganapathy Shanmugham

Senior Learning Solutions Architect at a computer software company with 501-1,000 employees

For more quotes and insights, download the Salesforce Essentials report

Valuable Features

Bitrix24 provides an integrated platform with CRM, collaboration, and automation tools, valued for usability and comprehensive business functions.

Salesforce Essentials offers robust features and user-friendly design but may be costly for some businesses.

No quotes available

For more quotes and insights, download the Bitrix24 report

Their reporting and analytics features have a very significant impact on my company's operational efficiency.

SayantanBhattacharya

Growth Adviser at a consultancy with 11-50 employees

Salesforce Essentials is excellent because it is one of the most flexible CRMs available.

Ganapathy Shanmugham

Senior Learning Solutions Architect at a computer software company with 501-1,000 employees

It is very customizable to specific needs.

Attila Aranyos

Head of Commercial Excellence at Sartorius AG

For more quotes and insights, download the Salesforce Essentials report

Categories and Ranking

Bitrix24

Ranking in CRM

24th

Average Rating

7.4

Reviews Sentiment

6.9

Number of Reviews

Ranking in other categories

Project Management Software (18th), Enterprise Social Software (15th)

Salesforce Essentials

Ranking in CRM

12th

Average Rating

8.2

Reviews Sentiment

6.6

Number of Reviews

Ranking in other categories

No ranking in other categories

Mindshare comparison

As of January 2026, in the CRM category, the mindshare of Bitrix24 is 0.9%, down from 1.9% compared to the previous year. The mindshare of Salesforce Essentials is 0.6%, up from 0.2% compared to the previous year. It is calculated based on PeerSpot user engagement data.

CRM Market Share Distribution
Product	Market Share (%)
Salesforce Essentials	0.6%
Bitrix24	0.9%
Other	98.5%

CRM

Featured Reviews

Abasiakama Bassey

Founder at Elxae Hub

A project management tool that offers great scalability and stability

The support provided by Bitrix24 is an area with shortcomings that needs improvement. From an improvement perspective, Bitrix24 should consider providing live and upfront support to its users, especially those who use the solution's free version. If you want someone to get on your platform for which you can't provide support, then it doesn't make that platform any different from its competitors. It would make sense to people if Bitrix24 could provide support for even their free version. It would be good if Bitrix24 added some accounting elements to the tool instead of just providing functionality related to bookkeeping alone since it can help Bitrix24 become a complete tool. During the setup phase of the solution, the tool should provide its users an option to add the accounting part, making it a complete solution.

Read full review

Attila Aranyos

Head of Commercial Excellence at Sartorius AG

Has provided a reliable service with responsive support and offers valuable features, though pricing could be more affordable

We are a large organization with 14,000 people. As a user, Salesforce Essentials is extremely easy to use. The complete rollout from minimum viable product to final acceptable product took two years for our global deployment. The business operations for our 14,000 people are managed by approximately 10 people on the business side. These business admins are responsible for sales operations, troubleshooting, training, and driving features and requirements from the sales and marketing organizations. Additionally, we work with product owners on the IT side and a team of programmers. Daily operations require about five people for IT work, security programming, system connections, and development execution. For day-to-day user support, we need eight to ten people in the business. We operate on Microsoft Azure private cloud infrastructure. On a scale of 1 to 10, I rate Salesforce Essentials a 9 out of 10.

Read full review

See which vendors are best for you

Use our free recommendation engine to learn which CRM solutions are best for your needs.

See recommendations

881,114 professionals have used our research since 2012.

Top Industries

By visitors reading reviews

Computer Software Company

17%

Comms Service Provider

12%

Manufacturing Company

Retailer

No data available

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

By reviewers
Company Size	Count
Small Business	19
Midsize Enterprise	2

By reviewers
Company Size	Count
Small Business	5
Midsize Enterprise	3
Large Enterprise	7

Questions from the Community

What do you like most about Bitrix24?

We are considering Bitrix24 as an office automation solution for our workplace productivity-related issues, project management activities, and staff tracking.

See all answers

What is your experience regarding pricing and costs for Bitrix24?

The pricing for Bitrix24 is reasonable and standardized. However, we face limitations in Venezuela, where monthly invoicing isn't available, forcing us to pay annually.

See all answers

What needs improvement with Bitrix24?

We need full ERP integration to take all our processes in one platform. Additionally, extracting data can be troublesome, as we have to use Russian APIs, which poses a security concern.

See all answers

What do you like most about Salesforce Essentials?

Salesforce provides the best they have with the current version. Most of the features we need are already there, and it's very easy to use.

See all answers

What is your experience regarding pricing and costs for Salesforce Essentials?

Salesforce Essentials is very expensive, but it delivers exceptional value. It is a good platform to have if you can afford it because it has numerous add-ons and modules. Anything that Salesforce ...

See all answers

What needs improvement with Salesforce Essentials?

The mobile access can be improved in several ways. Salesforce Essentials operates in a table format where the entire user interface is based on tables, more specifically pivot tables. This is not v...

See all answers

Comparisons

Odoo vs Bitrix24

Compared 14% of the time

monday.com vs Bitrix24

Compared 8% of the time

amoCRM vs Bitrix24

Compared 8% of the time

ClickUp vs Bitrix24

Compared 7% of the time

ELMA 365 vs Bitrix24

Compared 6% of the time

More Bitrix24 Competitors

No data available

Product Reports

Buyer's Guide

Bitrix24

January 2026

Download Bitrix24 product report

Buyer's Guide

Salesforce Essentials

January 2026

Download Salesforce Essentials product report

Overview

Communication and collaboration tools
Ready for unified collaboration? Intranet, chat, videoconferencing, calendars, workspaces, documents, tasks and internal communication tools in one place!

Group task management
Collaborative task management for teams large and small. Time tracking, reminders, reporting, templates, task dependencies and more.

Bitrix24

Salesforce Essentials is a cloud-based CRM tool for businesses seeking flexible, scalable, and customizable solutions to enhance sales and customer support processes.

Designed for seamless integration across multiple channels, Salesforce Essentials includes Sales and Service Cloud to simplify sales tasks and customer management. It enhances finance, credit, and quality processes with user-friendly AI capabilities and predictive analytics. Despite its strengths, there is room for improvement in SAP integration, interface simplicity, and report generation. Cost-effectiveness and support for diverse languages are also potential upgrade areas. Businesses use this CRM solution for lead management, opportunity tracking, and automating sales workflows, transitioning from paper-based methods to digital efficiency.

What are the essential features of Salesforce Essentials?

Scalability and Flexibility: Accommodates growth and customization needs.
Multiple Channel Integration: Enhances finance and quality processes.
User-Friendly: Easy navigation with AI capabilities.
Cloud Deployment: Includes Sales and Service Cloud features.
Predictive Analytics: Improves productivity and tracking.
Mobile App Support: Facilitates on-the-go access and management.

What benefits or ROI can users expect from Salesforce Essentials?

Improved Productivity: Automation features save time and streamline tasks.
Enhanced Customer Management: Centralizes interaction and data handling.
Ease of Transition: From manual to automated workflows.
Performance Monitoring: Standardizes processes for better oversight.

In the retail industry, businesses employ Salesforce Essentials for customer data management and transparency in order processing. Healthcare providers use it for patient engagement and streamlined communication. Financial services utilize it for billing management and compliance, harnessing automation tools for efficient data handling.

Salesforce

Sample Customers

mobilblitz Geissler & Ulrich GbR, Caloryfrio.com, k-webs, Ecuatoriana Industrial, Artistic Closets, Saigon Newport Corporation

Information Not Available

Buyer's Guide

Bitrix24 vs. Salesforce Essentials

December 2025

Free Report: Bitrix24 vs. Salesforce Essentials

Find out what your peers are saying about Bitrix24 vs. Salesforce Essentials and other solutions. Updated: December 2025.

DOWNLOAD NOW

881,114 professionals have used our research since 2012.

See our Bitrix24 vs. Salesforce Essentials report.

See our list of best CRM vendors.

We monitor all CRM reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.