Bitrix24 vs Loom Business - Enterprise comparison

Bitrix24 and Loom are both solutions in the Enterprise Social Software category. Bitrix24 is ranked #15 with an average rating of 7.5, while Loom is ranked #11 with an average rating of 8.0. Bitrix24 holds a 1.8% mindshare in ESS, compared to Loom’s 2.3% mindshare. Additionally, 90% of Bitrix24 users are willing to recommend the solution, compared to 100% of Loom users who would recommend it.

Bitrix24

Read 20 Bitrix24 reviews

1,881 Views
169 Comparison Views

90% willing to recommend

Loom Business - Enterprise

Read 2 Loom Business - Enterprise reviews

272 Views
272 Comparison Views

100% willing to recommend

Bitrix24

Loom Business - Enterprise

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Executive SummaryUpdated on Nov 9, 2025

Bitrix24 and Loom Business - Enterprise are competitors in business communication and collaboration. Bitrix24 leads in cost-effectiveness and support satisfaction, whereas Loom Business - Enterprise offers advanced features appealing to organizations seeking enhanced functionality.

Features: Bitrix24 includes robust CRM tools, project management, and communication features, turning it into a comprehensive solution for business needs. Its capabilities in handling tasks and managing customer relationships are significant strong points. Loom Business - Enterprise offers video recording, editing, and sharing capabilities that improve communication and collaboration in multimedia formats. It provides teams with tools for creating impactful video content, enhancing interaction and information-sharing processes.

Ease of Deployment and Customer Service: Bitrix24 offers a straightforward deployment process with extensive support options for rapid implementation. Its ease of setup is a notable advantage. Loom Business - Enterprise is known for a user-friendly interface with efficient customer service, enabling seamless integration with existing systems. The intuitive interface assists in smooth operation and customer support ensures effective problem resolution.

Pricing and ROI: Bitrix24 is competitively priced with flexible plans enhancing perceived value and return on investment. The affordability and plan options contribute to its attractiveness. Loom Business - Enterprise, despite a higher initial setup cost, contributes significant ROI through advanced features and productivity enhancements. The additional functionalities justify the pricing, offering substantial business gains over time.

To learn more, read our detailed Bitrix24 vs. Loom Business - Enterprise Report (Updated: December 2025).

Buyer's Guide

Bitrix24 vs. Loom Business - Enterprise

December 2025

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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

Bitrix24

Ranking in Enterprise Social Software

15th

Average Rating

7.4

Reviews Sentiment

6.9

Number of Reviews

Ranking in other categories

CRM (24th), Project Management Software (18th)

Loom Business - Enterprise

Ranking in Enterprise Social Software

11th

Average Rating

7.6

Reviews Sentiment

6.5

Number of Reviews

Ranking in other categories

No ranking in other categories

Mindshare comparison

As of January 2026, in the Enterprise Social Software category, the mindshare of Bitrix24 is 1.8%, down from 2.1% compared to the previous year. The mindshare of Loom Business - Enterprise is 2.3%, up from 1.6% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Enterprise Social Software Market Share Distribution
Product	Market Share (%)
Loom Business - Enterprise	2.3%
Bitrix24	1.8%
Other	95.9%

Enterprise Social Software

Featured Reviews

Abasiakama Bassey

Founder at Elxae Hub

A project management tool that offers great scalability and stability

The support provided by Bitrix24 is an area with shortcomings that needs improvement. From an improvement perspective, Bitrix24 should consider providing live and upfront support to its users, especially those who use the solution's free version. If you want someone to get on your platform for which you can't provide support, then it doesn't make that platform any different from its competitors. It would make sense to people if Bitrix24 could provide support for even their free version. It would be good if Bitrix24 added some accounting elements to the tool instead of just providing functionality related to bookkeeping alone since it can help Bitrix24 become a complete tool. During the setup phase of the solution, the tool should provide its users an option to add the accounting part, making it a complete solution.

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Konjengbam Mitindra Singh

Business Development Representative at a educational organization with 201-500 employees

Team meetings have become more productive and video transcripts support ongoing collaboration

Loom Business - Enterprise provides transcripts, which is very helpful. Moreover, whenever needed, users can come back to refer to those videos or meetings, making it very important. The best feature Loom Business - Enterprise offers is video recording. This feature stands out because of its ease of use, quality, and accessibility by anyone in the team. The transcripts from Loom Business - Enterprise are pretty good and accurate, making it a very reliable platform. Loom Business - Enterprise has made team meetings more efficient as sometimes team members are unable to participate. We can create video references for them to connect with others who missed the meeting. This makes the overall meeting more productive despite some members being absent. Since using Loom Business - Enterprise, communication has become more efficient because meeting videos are recorded and made available for anyone who was not present in the meeting.

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"Collaboration and CRM are the most valuable features of Bitrix24."

"The CRM and collaboration tools are well-designed for our purposes. Your projects can be based on tasks, CRM, or opportunities. The task-based features are the most valuable for us right now."

"Bitrix24 is a user-friendly solution that is easy to use."

"It's a very easy-to-use product."

"Offers, a free version."

"It is a very scalable solution...The tool currently operates efficiently and contributes to our ongoing digitization efforts, including documentation and workflows."

"The data entry functionality is excellent, and the pipeline views and filters are highly useful."

"The solution's most valuable feature is its project management functionality...It is a pretty stable solution."

More Bitrix24 pros

"Loom Business - Enterprise has made team meetings more efficient as sometimes team members are unable to participate, and we can create video references for them to connect with others who missed the meeting, making the overall meeting more productive despite some members being absent."

"The best feature Loom Business - Enterprise offers is video recording; this feature stands out because of its ease of use, quality, and accessibility by anyone in the team."

"The ability to scale videos is a valuable feature of the product."

Cons

"The user interface could be improved or simplified. When you log in and see so many functions, it's a little overwhelming."

"The solution’s performance could be made faster."

"It would be great if colleagues could get alerts via email when they are assigned something."

"The support provided by Bitrix24 is an area with shortcomings that needs improvement."

"The solution's open channel and contact center could be improved."

"The stability could be improved."

"Compared to Microsoft, we found Bitrix24 a little complex because it's new to us, and we don't understand it much."

"We didn't have the ability to customize the solution."

More Bitrix24 cons

"The solution must allow users to record videos for a longer time."

"Loom Business - Enterprise can handle our organization's needs as we grow, but it needs to improve its features so that all our needs are met at that point in time."

Pricing and Cost Advice

"The pricing for this program is reasonable."

"On a scale from one to ten, where one is expensive and ten is cheap, I rate the solution's pricing a seven or eight out of ten."

"The cost is $2,500, which will be spread out over 18 to 24 months."

"Bitrix24 used to be cheaper, but now it's getting expensive."

"Bitrix24 is a cheap tool. I think our costs are somewhere between $1,000 and $5,000 per month. There are no additional costs with it. We did put in some hours to clean up some project-related stuff in it, but it was not much."

"I use the free version. I sense that my company will need a license for the solution in a few months to use some features like lead management."

"Licenses are cheap compared to other solutions."

"The solution's pricing is quite average and not expensive."

More Bitrix24 pricing and cost advice

Information not available

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Top Industries

By visitors reading reviews

Computer Software Company

17%

Comms Service Provider

12%

Manufacturing Company

Retailer

No data available

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

By reviewers
Company Size	Count
Small Business	19
Midsize Enterprise	2

No data available

Questions from the Community

What do you like most about Bitrix24?

We are considering Bitrix24 as an office automation solution for our workplace productivity-related issues, project management activities, and staff tracking.

See all answers

What is your experience regarding pricing and costs for Bitrix24?

The pricing for Bitrix24 is reasonable and standardized. However, we face limitations in Venezuela, where monthly invoicing isn't available, forcing us to pay annually.

See all answers

What needs improvement with Bitrix24?

We need full ERP integration to take all our processes in one platform. Additionally, extracting data can be troublesome, as we have to use Russian APIs, which poses a security concern.

See all answers

What needs improvement with Loom?

Loom Business - Enterprise can be improved, and more features can be added. The linking of videos or the integration of other platforms can be made more linear. Loom Business - Enterprise can handl...

See all answers

What is your primary use case for Loom?

I mostly use Loom Business - Enterprise for recording videos.

See all answers

What advice do you have for others considering Loom?

The user interface of Loom Business - Enterprise is pretty user-friendly. I would rate Loom Business - Enterprise an 8.5 out of 10 because it has more scope for improvement, and overall, the curren...

See all answers

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Product Reports

Buyer's Guide

Bitrix24

January 2026

Download Bitrix24 product report

Buyer's Guide

Enterprise Social Software

January 2026

Download Loom Business - Enterprise product report

Overview

Communication and collaboration tools
Ready for unified collaboration? Intranet, chat, videoconferencing, calendars, workspaces, documents, tasks and internal communication tools in one place!

Group task management
Collaborative task management for teams large and small. Time tracking, reminders, reporting, templates, task dependencies and more.

Bitrix24

Loom Business - Enterprise enhances corporate communication by providing a versatile platform for video messaging and collaboration. Supporting dynamic content sharing, it is designed for seamless integration in professional settings.

Loom Business - Enterprise is crafted for enterprises seeking efficient communication tools. Leveraging video messaging, it allows teams to convey complex ideas with clarity, saving time compared to traditional emails and meetings. Its integration capabilities ensure compatibility with existing workflows while providing analytics to track viewer engagement, making it an ideal choice for enhancing internal and external business communications.

What are the main features?

Video Recording: Provides high-quality recordings with screen sharing options.
Viewer Analytics: Tracks engagement metrics to assess content impact.
Custom Branding: Aligns video content with company branding guidelines.
Team Workspaces: Facilitates organized collaboration by grouping relevant videos.

What benefits should users consider?

Enhanced Efficiency: Reduces meeting times, offering asynchronous communication.
Improved Clarity: Delivers clearer communication through visual content.
Engagement Insights: Provides actionable insights into viewer interactions.
Scalability: Easily adapts to growing business needs for seamless collaboration.

Loom Business - Enterprise is widely implemented across industries like tech and marketing. In tech, it supports product demos and developer training, enhancing knowledge transfer. Marketing teams use it for client presentations and storytelling, boosting engagement through visual content.

Loom

Sample Customers

mobilblitz Geissler & Ulrich GbR, Caloryfrio.com, k-webs, Ecuatoriana Industrial, Artistic Closets, Saigon Newport Corporation

hubspot, airtable, grubhub

Buyer's Guide

Bitrix24 vs. Loom Business - Enterprise

December 2025

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