BigFix and Trend Micro Worry-Free Services Suites are competitors in the endpoint security market. User reviews suggest that while Trend Micro offers more advanced features, BigFix excels in deployment and customer service.
Features: BigFix is known for comprehensive asset management, real-time visibility, and automation features. Trend Micro stands out with advanced threat detection, cloud-based solutions, and intuitive operation.
Room for Improvement: BigFix could improve its integration with other tools, modernize its architecture, and enhance scalability. Trend Micro users desire better reporting functionalities, more robust mobile device management, and faster customer service response times.
Ease of Deployment and Customer Service: BigFix is praised for its straightforward deployment and responsive customer service. Trend Micro, while easy to deploy, has mixed reviews about its customer support.
Pricing and ROI: BigFix is seen as cost-effective due to lower setup costs and favorable ROI. Trend Micro, despite higher initial costs, offers good value for its extensive protection features.
On a scale from one to ten, with ten being the highest quality, enterprise support provides timely responses, typically within four to eight hours.
Technical support from HCL is satisfactory unless there are customization requirements.
Support is extremely good, but there is room for improvement.
BigFix requires some minimum configuration requirements.
In addition to reporting improvements, there should be a feature for application control to allow or disallow certain applications from being executed on endpoints.
Building a management console is quick and simple, taking only one to two hours for setup.
BigFix requires some minimum configuration requirements.
The first is the Business Email Compromise (BEC) issue. Even though we configured the business email compromise option, we still face this issue sometimes where people are getting emails directly with our email ID.
The pricing is pretty good and now follows a subscription model similar to SolarWinds, making it easier for customers to subscribe and unsubscribe.
The pricing of Trend Micro is a little bit higher compared to Sophos.
BigFix supports something known as Patch Policies, which allows users to define that whenever critical patches are released, they should get evaluated against machines and automatically deploy them.
I use this mainly to capture inventory for IBM products, and as BigFix was part of IBM, it gets easily integrated with IBM solutions.
The BigFix features that have proven most effective include inventory, software delivery, software distribution, software catalog, and both software and hardware management.
Trend Micro Worry-Free Services Suites has an inbuilt auto scan facility.
We can get in-depth details of the emails going in and out, and we can create rules.
Product | Market Share (%) |
---|---|
Trend Micro Worry-Free Services Suites | 1.4% |
BigFix | 1.2% |
Other | 97.4% |
Company Size | Count |
---|---|
Small Business | 30 |
Midsize Enterprise | 12 |
Large Enterprise | 66 |
Company Size | Count |
---|---|
Small Business | 10 |
Midsize Enterprise | 2 |
HCL BigFix is a powerful patch management tool that enables organizations to simply control their patch management operations. It is designed so that IT security and operations teams can collaborate in the most effective way possible. Users that employ BigFix can find and fix issues with their endpoints faster than those that employ its competitors. It comes with thousands of security checks that can be deployed quickly and easily. These enable users to safeguard themselves from a wide variety of digital threats.
HCL BigFix Benefits
Some of the ways that organizations can benefit by choosing to deploy HCL BigFix include:
BigFix Features
Reviews from Real Users
HCL BigFix is a highly effective solution that stands out when compared to most of its competitors. Two major advantages it offers are its auto-patching capability and its user-friendly tools.
Santhosh K., the chief executive officer of Catnip Infotech Private Limited, writes, “The second valuable feature is, BigFix also has an auto patch updating feature, where the latest patches, and what is required for my system are automatically downloaded and kept ready for me. The solution applies the patch and notifies me after applying the patch. BigFix also gives me a ping saying that I should reset my system within a certain period of time, while the patch is being applied. Let's say, the patch is being applied and if there's an issue, the solution can revoke the applied patch, and revert back to the old state.”
Benedikt S., an application administrator, says, “It's very straightforward. The usability is very close to everyday technical tools that you use as a systems administrator. So it's quite user-friendly.”
Trend Micro Worry-Free Services Suites provide essential endpoint protection by mitigating malware and virus threats. Small to medium businesses utilize it for VPN access, scheduling scans, and network management.
This cybersecurity service includes a comprehensive dashboard for event management, policy filtering, and overall control. It simplifies configuration for users, despite facing certain limitations. Key functionalities like behaviour detection and cloud app security are highly valued. Businesses use it to maintain secure network operations and address device slowdowns efficiently.
What are the most important features?Trend Micro Worry-Free Services Suites are implemented in industries requiring stringent security measures, such as healthcare, finance, and education. These sectors benefit from secure VPN access, encrypted communications, and protection for cloud services like Office 365 and Gmail. The ease of configuration and robust functionalities make it a reliable choice for maintaining security standards and addressing device performance issues.
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