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BigFix vs Trend Micro Worry-Free Services Suites comparison

 

Comparison Buyer's Guide

Executive SummaryUpdated on Sep 9, 2024

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

BigFix
Ranking in Endpoint Protection Platform (EPP)
26th
Average Rating
8.6
Reviews Sentiment
7.3
Number of Reviews
97
Ranking in other categories
Configuration Management (6th), Patch Management (2nd), Unified Endpoint Management (UEM) (4th)
Trend Micro Worry-Free Serv...
Ranking in Endpoint Protection Platform (EPP)
37th
Average Rating
8.4
Reviews Sentiment
7.0
Number of Reviews
10
Ranking in other categories
Email Security (19th), Managed Detection and Response (MDR) (16th), Extended Detection and Response (XDR) (19th)
 

Mindshare comparison

As of June 2025, in the Endpoint Protection Platform (EPP) category, the mindshare of BigFix is 1.1%, up from 0.8% compared to the previous year. The mindshare of Trend Micro Worry-Free Services Suites is 1.0%, up from 0.3% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Endpoint Protection Platform (EPP)
 

Featured Reviews

Bella Yakoby - PeerSpot reviewer
Offers third-party patching feature, good scalability, and enhance endpoint management capabilities
From the perspective of the team that's handling the environment, it's not so user-friendly compared to other solutions, the competitors. We hire new teams from time to time, and they are complaining, look, although BigFix is very robust and cross-platform, it's not so fun to work with. The user interface for the technical teams is not so advanced. It's not so intuitive compared to SCCM, compared to ManageEngine. And this is the fact that they have, with the teams, because they have the rejection. The look and feel of the system are old-fashioned. For new employees, it's less easy to find someone I don't need to educate on how to work with BigFix. Although it's easy, it's not as intuitive as the other solutions, and the functionality of the other solutions is less advanced. Let's summarize: The user interface has to be changed from the perspective of the teams that are managing the product. It's old school.
Udhayakumar Murugan - PeerSpot reviewer
Integrated auto scan and web filtering facility improves security management
Our primary use case for Trend Micro Worry-Free Services Suites is to protect our organization and organizational data. We aim to enhance our security by implementing Trend Micro Worry-Free Services Suites Trend Micro Worry-Free Services Suites has an inbuilt auto scan facility. It is very good…

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"Prior to BigFix we used Altiris, which was distributed. We had to manage multiple servers, and duplicate the tasks that we did on each server. BigFix tremendously reduced the amount of work that we had to do on each server in a centralized manner. We could minimize the work that we had to do, and we had a lot more control over the tasks and what machines they ran on."
"The solution is unbelievably scalable."
"Being able to intelligently create reports, gather data, export CSVs and give that to the leadership of some of the client groups that my team supports has helped my organization."
"It has improved reliability upon delivery of software and has also helped reduce software expenses. The extensibility of BigFix helps to create custom solutions where we may have considered purchasing something instead."
"BigFix technical support is good."
"The most valuable and essential features of BigFix are all of them, they are needed when serving the purpose of the desktop operation framework. We cannot run operations without patching or without having an appropriate mechanism for deploying software, et cetera. The features all serve their purpose for our use case."
"Almost every feature is wonderful in BigFix. It is very stable, and we can rely on it. It is an awesome tool."
"The best feature of BigFix is its multi-platform support."
"The solution's ability to operate without placing a heavy burden on our system resources is particularly commendable."
"Trend Micro effectively detects and blocks NAS devices and identifies potential threats."
"The most important feature is behaviour detection."
"The solution offers a comprehensive solution that includes antivirus, malware protection, ransomware protection, web filtering, and device control features. It provides networking capabilities, making it a robust solution for comprehensive security needs."
"The multi-tenancy feature is beneficial for managing different customers, allowing for efficient handling across various tenants."
"Trend Micro Worry-Free Services Suites has an inbuilt auto scan facility."
"The load balancer feature is excellent."
"We use the solution for endpoint protection, malware detection, and detecting unsafe web access."
 

Cons

"IBM has not focused on the Web Reports capabilities."
"While performing integration, we face many issues with IBM solution. We need detailed information about those issues that can help users to mitigate them."
"BigFix could improve its asset management capabilities to discover assets, including hardware."
"The solution’s pricing could be improved."
"Maybe the online help could be improved. It'd be nice if you would have a lot more phrases and keywords that you could search for and find answers with the help."
"I'd like to see better API integration with BigFix. We have some tremendous API capability inside of CyFIR and the ability to take textual search results, for example, and bring that back into the BigFix dashboard. This would be of extreme interest to us and our customers."
"The self-service application seems to need some work to replace the client UI. There are a lot of pop-ups if you use a baseline as the object that you're setting to a workstation. Unless you're using web UI, the message is not customizable in the user notification."
"We would like to see a different license plan, e.g. to include features from lifecycle with Patch Management, as an example."
"The log management feature needs to be improved, specifically, the ability to send logs from the console via API."
"Trend Micro Worry-Free Sevices Suits' pricing remains a concern for our non-profit organization. Despite receiving some discounts, we find the pricing on the higher side."
"The EDR part of the product is an area of concern where improvements are required."
"The pricing of Trend Micro is a little bit higher compared to Sophos."
"The licensing aspect seems costly, and the license cost increases yearly, which is a concern for us."
"Trend Micro should improve its Worry-Free Services Suites, particularly the agent for Windows operating systems."
"Network vulnerability scanning could be improved."
"The solution's documentation is not good, and I'm struggling to change global configurations."
 

Pricing and Cost Advice

"The price of BigFix could be lower. However, I am always seeking a lower price."
"We have a subscription-based contract with BigFix."
"The cost is slightly high."
"You are charged per server and per workstation when using BigFix. ManageEngine is a lot cheaper than BigFix. There are some additional costs, such as support."
"When purchasing, buying with other IBM tools provided us with a very good discount in pricing."
"The product is less costly when compared to other solutions, and this is a good solid solution for what we have paid."
"There's not much big cost. We only have to pay the agents' cost for the server, and for the systems."
"On a scale from one to ten, where one is expensive and ten is cheap, I rate the solution's pricing one out of ten."
"The product is available at a very good price point."
"I rate the tool's pricing a five out of ten."
"We pay a yearly licensing fee for the solution, which is too expensive."
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Top Industries

By visitors reading reviews
Educational Organization
28%
Financial Services Firm
11%
Government
8%
Computer Software Company
7%
Computer Software Company
17%
Comms Service Provider
10%
Security Firm
9%
Retailer
8%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
 

Questions from the Community

What do you like most about BigFix?
The most valuable features of the solution are Windows patching and the hardware and software inventory.
What is your experience regarding pricing and costs for BigFix?
The pricing is competitive, but not the most competitive.
What needs improvement with BigFix?
While performing integration, we face many issues with IBM solution. We need detailed information about those issues that can help users to mitigate them. The problem was related to the hardware co...
What do you like most about Trend Micro Worry-Free Sevices Suits?
The solution offers a comprehensive solution that includes antivirus, malware protection, ransomware protection, web filtering, and device control features. It provides networking capabilities, mak...
What needs improvement with Trend Micro Worry-Free Sevices Suits?
The licensing aspect seems costly, and the license cost increases yearly, which is a concern for us.
What is your primary use case for Trend Micro Worry-Free Sevices Suits?
Our primary use case for Trend Micro Worry-Free Services Suites is to protect our organization and organizational data. We aim to enhance our security by implementing Trend Micro Worry-Free Service...
 

Also Known As

Tivoli Endpoint Manager
No data available
 

Overview

 

Sample Customers

US Foods, Penn State, St Vincent's Health US Foods, Sabadell Bank, SunTrust, Australia Sydney, Stemac, Capgemini, WNS Global Services, Jebsen & Jessen, CenterBeam, Strauss, Christian Hospital Centre, Brit Insurance, Career Education Corporation
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Find out what your peers are saying about BigFix vs. Trend Micro Worry-Free Services Suites and other solutions. Updated: June 2025.
859,129 professionals have used our research since 2012.