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BeyondTrust Remote Support vs Vision Helpdesk comparison

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Comparison Buyer's Guide

Executive Summary

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

Microsoft Intune
Sponsored
Average Rating
8.2
Reviews Sentiment
6.7
Number of Reviews
384
Ranking in other categories
Configuration Management (3rd), Remote Access (3rd), Enterprise Mobility Management (EMM) (1st), Unified Endpoint Management (UEM) (1st), Microsoft Security Suite (1st)
BeyondTrust Remote Support
Average Rating
8.8
Reviews Sentiment
6.7
Number of Reviews
42
Ranking in other categories
Remote Access (7th), Privileged Access Management (PAM) (12th)
Vision Helpdesk
Average Rating
10.0
Reviews Sentiment
7.1
Number of Reviews
3
Ranking in other categories
Help Desk Software (31st), IT Service Management (ITSM) (30th)
 

Mindshare comparison

Remote Access Mindshare Distribution
ProductMindshare (%)
BeyondTrust Remote Support2.9%
TeamViewer8.1%
Microsoft Remote Desktop Services6.6%
Other82.4%
Remote Access
Help Desk Software Mindshare Distribution
ProductMindshare (%)
Vision Helpdesk1.4%
ServiceNow9.7%
JIRA Service Management5.6%
Other83.3%
Help Desk Software
 

Featured Reviews

HA
Senior Business Development Executive at Digitaltrack
Centralized device management has automated onboarding and improves remote security compliance
One thing I feel Microsoft Intune could improve is troubleshooting visibility. In many cases, when a policy or application deployment fails, the error messages are a bit generic. So, admins still spend time checking logs manually or testing on devices one by one. Compared to the simplicity of deployment, troubleshooting sometimes feels less mature. I also think reporting and real-time monitoring could be stronger. The dashboard gives useful information, but in large environments, many teams still depend on additional tools or scripts for deeper reporting and analytics. If I had to focus on one area first, I would probably choose troubleshooting and reporting. Deployment through Microsoft Intune is generally straightforward, but when something fails, identifying the exact root cause can still take more time than expected. Error messages are sometimes too generic, and admins often have to dig through logs, sync status, or multiple portals to understand what actually happened. I think user experience and policy management could also improve further. Microsoft Intune has become much better over the years, but sometimes the admin portal still feels fragmented because certain configurations open in different sections or redirect to older interfaces. For new admins, especially, it can take time to understand where everything is located. Another thing is policy conflict handling. In larger organizations, multiple device policies, compliance rules, and configuration profiles can overlap. When conflicts happen, the visibility is not always very clear, so admins spend time figuring out which policy actually won or caused the issue.
Christopher  Martin - PeerSpot reviewer
Technical Support Specialist at Johnson & Johnson
Secure remote access has transformed global support and simplified cross-platform collaboration
BeyondTrust Remote Support has good features that are not available in other apps, including rebooting without disconnection and the ALT + CTRL + deletion function. It's easier for data transfer, and multiple people can join a session easily. I think BeyondTrust Remote Support could be improved by being a bit more user-friendly in terms of connecting for a user. I would add that the zoom function allows us to zoom, but you can't particularly move around once you have zoomed in. Additionally, sometimes a remote connection cannot be established for unknown reasons, even if the host machine is clearly online. I have noticed that BeyondTrust ABS can sometimes be challenging to navigate, but it's no more challenging than other competitors.
MF
CTO at a cloud solution provider with 11-50 employees
The ​multi-company satellite help desk feature to manage our ticketing system for multiple domains is valuable for us.
Multi-company satellite help desk feature to manage our ticketing system for multiple domains more like a white-label support solution, and Blabby Feature use for internal staff communication We got Reseller Hosting , where we offer end use support to our reseller Clients, which is more of…

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"The most valuable aspect of the product is that we are able to send application deployments and certifications for conditional access."
"Overall, my user experience with Microsoft Intune has been great."
"The security posture is very good. It's very customizable."
"It helps us manage user certificates."
"If I assess Intune's user experience, I would say it is perfect and simple."
"We saw a strong return on investment with Microsoft Intune, as it reduced the time spent on device provisioning, software deployment, and security policy management through automation and centralized control while also enabling faster onboarding for new devices, improved compliance management, and lower operational overhead for the IT team by reducing the need for manual device configuration and support."
"I would say the biggest benefit is the single-pane view. There's no jumping around multiple UI's to do your overall management."
"The granularity and the depth of the control that you can apply is very interesting, and it works."
"The solution has been very stable. We haven't had issues at all. It doesn't crash or freeze. There aren't bugs or glitches either."
"There is no reason to look at any other tools because it comes with everything that you could possibly need and protects organizations from any breaches."
"I personally like the ability to share files with other machines."
"We love the ability to customize our remote support page."
"Session monitoring is valuable for users to record whatever actions administrators perform within the system, so management can easily understand the working level and ensure that no suspicious activities occur."
"With BeyondTrust Remote Support, you can share the cell phone screen, and somebody can take a look at it remotely."
"My advice to others looking into using BeyondTrust Remote Support is that for the years I've been working with the BeyondTrust team with multiple customers and environments, they've been consistently offering top-shelf support, whether your environment has 250 users or more than 25,000 users."
"A key advantage is over Password Safe, allowing third-party vendors access without directly onboarding them into the systems."
"If you are looking for an affordable solution for your business but want all the features of something you would expect to pay highly for, choose Vision Helpdesk! Trust me - you won't look back!"
"Vision Helpdesk has a very small price but has many functions, and compared with others their price is 3-5x lower for similar functionality."
"Customer service has been one of the best for any software provider we have seen; any issue we had was solved quickly."
 

Cons

"It should be easier to define policies and comply with those policies."
"The reporting could be improved, as it's pretty poor compared to other products of this type."
"For improving Microsoft Intune, it sometimes feels laggy, taking some time to implement any policies on machines."
"I'd suggest adding more features for macOS in Intune. There should be more functionality for managing macOS. There should be a better capability for pushing things down on macOS. Currently, Intune is not capable of managing macOS at the same level as Windows."
"Intune lags all of its competitors in terms of report generation."
"The Mac integration has room for improvement."
"It would be better if Microsoft can reduce the cost of the license, as we know the Intune device subscription is licensed per device at a cost of $2 a month, but for the best enhanced security and features we must add an add-on license or buy or upgrade to a bundling license such as M365E5."
"It should be simplified. I've worked with many different mobile device management solutions, and Intune is one of the more complex ones. It could be more simplified, and some of it is related to the wording that is being used, such as a configuration profile versus a policy. They really should have had different names to make it less confusing."
"The Remote support solution based on Bomgar has physical appliances deployed and leveraged to serve our multiple customers. Aging appliances are going RMA now and then."
"iOS interactive support would be a cool addition. Right now it's a non-interactive view."
"The chat needs to improve. We need to enable set hours for chat support which are separate from the remote support assistance."
"The configuration and permission options are extensive. However, we would appreciate having a search function in the settings."
"The screen annotation tools could be expanded. I would like to see a text/typing annotation tool."
"I rate it an eight because of the licensing issue. I know it is expensive, and if we have multiple support people on a shift, we have to log out to release the license."
"It is expensive. Its initial setup was also a little bit involved, but it was nothing that we couldn't eventually handle. Currently, it has the ability to share screens. Somebody having an issue with their phone can share their screen with a technician sitting at a computer. It would be nice to also be able to control phones remotely, but this could be a limitation of a phone's operating system."
"The ability to connect mobile devices could be improved. Smartphones and tablets are becoming more prevalent throughout corporate environments. From time to time, we have problems connecting to those devices. You can't stage the application to connect without a user's input. You had to guide them through enabling permissions for the app. Then they need to enter the URL and session key. It would be great if they could streamline that process."
"Their live-chat support needs work."
"I think I'd like to see a more user-friendly interface in the user-ticket view."
 

Pricing and Cost Advice

"The solution is cost-efficient."
"There is a license required to use this solution. However, it was part of a bundle package. Microsoft Intune is far less expensive than other solutions, such as Workspace ONE."
"It's a bit expensive from a licensing perspective, especially as we look to have organizations with tenants across the globe."
"Microsoft Intune is available for individual purchase at a low per-device cost."
"Microsoft Intune has been incorporated into our Microsoft E5 licenses."
"Microsoft Intune is a cost effective choice. It is less expensive than other products on the market."
"The Intune license model is costly."
"If you're subscribing to Premium or E3, there are no additional costs for Intune, it's included."
"We believe for the money, it is worth what you pay."
"Although the upfront cost is a bit overwhelming, the appliance will pay for itself in less than two years."
"​The product maintenance and licensing costs are on the higher end, so I would carefully review how many licenses you need. The concurrent license model is helpful in this manner.​"
"The solution is subscription-based and depends on the number of admin users."
"It is expensive. Performance-wise, it is pretty good, but we're less happy with the cost. Its licensing is on a yearly basis. It is also on a per-technician basis. A certain number of concurrent technicians can log in and access all the features."
"We pay every year for the box, and there are no additional costs."
"The setup is complex. Purchase the remote implementation service and make them slow down and work with you."
"For a smaller customer, the cloud solution costs around $2300 per user per year."
Information not available
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Top Industries

By visitors reading reviews
Manufacturing Company
10%
Financial Services Firm
10%
Outsourcing Company
10%
Computer Software Company
7%
Manufacturing Company
12%
Outsourcing Company
9%
Comms Service Provider
8%
Financial Services Firm
8%
Comms Service Provider
22%
Outsourcing Company
13%
Construction Company
13%
Performing Arts
9%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business195
Midsize Enterprise64
Large Enterprise190
By reviewers
Company SizeCount
Small Business20
Midsize Enterprise9
Large Enterprise29
No data available
 

Questions from the Community

How does Microsoft Intune compare with VMware Workspace One?
Microsoft Intune is a great tool for managing a mobile device fleet while keeping access control. The solution makes ...
What are the pros and cons of Microsoft Intune?
Microsoft Intune is a great configuration management tool and has a lot of good things going for it. Here are some of...
How does Google Cloud Identity compare with Microsoft Intune?
Microsoft Intune offers not only an easy-to-deploy data protection and productivity management solution, but also ...
What needs improvement with BeyondTrust Remote Support?
I am not certain about the billing of BeyondTrust Remote Support, but I have heard that it is a bit expensive, so the...
What advice do you have for others considering BeyondTrust Remote Support?
Since using BeyondTrust Remote Support, it is very productive because we can let people join our link and we can help...
What is your experience regarding pricing and costs for BeyondTrust Remote Support?
My experience with BeyondTrust Remote Support regarding pricing, setup cost, and licensing is that pricing is high. S...
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Also Known As

Intune, MS Intune, Microsoft Endpoint Manager
Bomgar Remote Support
No data available
 

Overview

 

Sample Customers

Mitchells and Buzzers, Callaway
InterContinental Hotels Group, Williams-Sonoma Inc., eBay, Carbonite, Computer Sciences Corporation
Riva Tech, StratospherIQ Data Systems, Suprag AG, Thomas Cook, TNM Software, Transition Systems Asia, Uptime Solutions, Volodi, Zakupka, Zen3, Zygote Complete Property Management, Rovia, NAS Insurance Services, FederalBank, InvestIndia, StartupIndia,BankofKigali
Find out what your peers are saying about TeamViewer, Microsoft, Apache and others in Remote Access. Updated: October 2026.
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