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BeyondTrust Remote Support vs Citrix Virtual Apps and Desktops comparison

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Buyer's Guide
BeyondTrust Remote Support vs. Citrix Virtual Apps and Desktops
July 2022
Find out what your peers are saying about BeyondTrust Remote Support vs. Citrix Virtual Apps and Desktops and other solutions. Updated: July 2022.
619,967 professionals have used our research since 2012.
Quotes From Members
We asked business professionals to review the solutions they use.
Here are some excerpts of what they said:
"Offers a secure method of access without having to install agents everywhere.""It's very secure, and it works very well. I like their remote support feature. It can be used for our clients' desktops or anywhere where the client can be working. I'd have to say the product is very good. It's a strong solution for us.""The solution is stable.""The solution has been very stable. We haven't had issues at all. It doesn't crash or freeze. There aren't bugs or glitches either.""It is effective. It is a good way of making sure that you're auditing what's going on. It also makes the end-user feel safe that you're not getting into things that you shouldn't be getting into because they're authorizing different areas for you to see. It is a pretty secure tool. It is important as far as security is concerned. It is very effective in terms of the support personnel being able to get the job done when they need to. It is easy for the end-user or the person we're helping out to understand how to allow somebody in to get the work done.""Solution has a good UI.""This is a very secure product.""The most valuable feature of BeyondTrust Remote Support is the ability to control screens remotely."

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"The most valuable feature is the ability to connect to our on-premise applications, through the Workspace app and the Workspace experience. The user experience when using the solution's technology remotely is good. Our users are able to work and it's seamless. The performance is also good.""The most valuable feature is the gateway to a remote connection, to a physical or a virtual PC. Compared to a normal VPN client and connection, the connection via Citrix is more stable and does not consume as much network bandwidth.""The most valuable feature has to be the non-persistent desktop. If one of my users messes something up and blows away their desktop, it goes back to what it was originally, before they had an issue.""The Provisioning Services are the most valuable feature. We have Premium licensing, so Provisioning Services is huge for us, along with the Virtual Apps and Desktops part. It allows us to have a vDisk for every region, one that can easily be copied between them if we need to, to limit the amount of updates we have to do.""It provides all of the features required for the protection of data. For example, we don't want to allow any copy/paste of data to an outside environment, and we are able to restrict the VDI to not allow any data transfer from the VDI to the local laptop's hard drives. That is one of the greatest advantages the solution provides.""Among the most valuable features is the Citrix Workspace, which allows us to drive that thin-client connection and the remote control/remote access capabilities. Those things have allowed us to connect an awful lot of people quickly from home and that's obviously helped during the pandemic.""Before we adopted a VDI storage solution, our customers' personal information was leaked. This happened a lot. But since we adopted a VDI solution, these kinds of issues have happened rarely.""For the most part, overall stability is what you would expect."

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"In the next release, I would like remote access to Chrome included.""Lacks remote support and privileged remote access in the one product.""It is pricey. It would be nice if it weren't so expensive because then you could afford more licenses and have more people involved, but I get it. They do have something that's unique compared to some of their competitors out on the market. It is a very robust and safe tool. If the price could come down, that'd be great.""Lacks some kind of voice communication option.""iOS interactive support would be a cool addition. Right now it's a non-interactive view.""It is expensive. Its initial setup was also a little bit involved, but it was nothing that we couldn't eventually handle. Currently, it has the ability to share screens. Somebody having an issue with their phone can share their screen with a technician sitting at a computer. It would be nice to also be able to control phones remotely, but this could be a limitation of a phone's operating system.""It could be more compatible with other applications. We had trouble with compatibility when it came to Entrust. This is because we had issues with Windows machines when we installed Entrust.""Non-Windows support capabilities need improvement. They need to expand into Macs, iOS, and Android. It's there now, however, there's room for growth and that's probably the best area to expand."

More BeyondTrust Remote Support Cons →

"It would help if it were a little simpler. It's a bit complicated and we have hired Citrix administrators. But it's a good solution.""I think Citrix's support is good, but sometimes it is a little slow.""There is room for improvement because it has a lot of dependency on Active Directory and other things. If they could come up with something similar and native, a complete solution portfolio would help.""Latency is also a major problem when adopting Citrix for video editing software or 3D editing software, especially editing 4K video or large file size. The Citrix virtualized solution becomes too slow, so we cannot use the VDI.""If anything could be improved, it might be some of the Director functionality, and some of the dashboard customization, or the overall Director customization.""In the bank, a major part of all our applications is Microsoft App-V. If App-V is at end of life, then we need a new technology to replace it. As of today, I haven't seen in Citrix Studio that there is a new technology embedded directly in it to replace App-V.""I think improvement around the Analytics piece is super important. There has been a lot of maturity over the last year in that area, though a lot more needs to be done. Also, a lot more of the value of those Analytics needs to be sold to end users. Citrix is working on a lot of things that are ahead of the curve and a lot of organizations aren't quite there yet with implementing those technologies and capabilities.""When I needed support for a couple of things, three people intervened. Each time, three people gave me a different answer. In the end, they did not manage to give the right answer. At a certain point, they stopped replying."

More Citrix Virtual Apps and Desktops Cons →

Pricing and Cost Advice
  • "The licensing is concurrent and we spend about $10,000. It's my understanding that there aren't any extra costs beyond just the straight licensing."
  • "I would prefer that it was more affordable."
  • "We pay every year for the box, and there are no additional costs."
  • "It is expensive. Performance-wise, it is pretty good, but we're less happy with the cost. Its licensing is on a yearly basis. It is also on a per-technician basis. A certain number of concurrent technicians can log in and access all the features."
  • "It is pretty pricey. It is not cheap. The licensing structure is not cheap. The tool is not cheap, but in the long run, it is well worth it. It is probably one of the best on the market because it is just so easy to use and easy to deploy. It gave us the ability to see what everybody was doing. It held people accountable. It gave us the accountability that we needed."
  • More BeyondTrust Remote Support Pricing and Cost Advice →

  • "Based not only on the cost of Citrix, but additional costs like firewalls, IPS, and other solutions, the total cost of switching users from using normal laptops with VPNs to connection via Citrix were so huge that the CEO of our company decided to postpone the deployment process."
  • "The licensing, in general, is expensive. A lot of customers battle to pay the amount. It's very difficult to ensure that your solution provides the business value that the customer is after."
  • "The cost of the Citrix software reflects what I would expect a product of that nature, in that market, to be. Understanding the licensing is quite a bit more complicated, because one of the things about Citrix is that you can buy licensing at different levels... Yet I still like the idea because it means that if all you need is a basic load balancing solution, then you don't need to buy an advanced or premium license."
  • "Citrix is a mid-range cost solution compared to some others out there."
  • "In terms of pricing with the Citrix Virtual Apps and Desktops, I think it has gotten better over the years. Citrix has found more dynamic ways to be able to revive licensing models that fit many different scenarios that organizations have. We have been able to evolve our own licensing over the years to accommodate our situations between concurrent versus user device licenses. Now, when we move into the Citrix Workspace realm, we definitely have some awesome options there."
  • "If you look at cost, then you must look at the number of users that you are covering. If you are only using it for some users, then it is very expensive. However, if you have a massive amount of users, then it begins to be interesting to use Citrix. Because once you are managing thousands of servers with one guy, your maintenance costs decrease per user."
  • "It's my understanding that the solution license fee for each user is around $300 US. If we buy a personal laptop for each employee every five years, then the total cost is five times $300 US, or $1,500 USD. So we could buy 100 personal laptops instead of the Citrix solution."
  • "The purchase price was around $300,000 USD and then the maintenance fees were 20%. There are no other additional fees."
  • More Citrix Virtual Apps and Desktops Pricing and Cost Advice →

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    Questions from the Community
    Top Answer:Screen sharing, in general, is pretty important for a service desk. Another thing that I have found to be very helpful is that you can also do screen sharing on a cell phone. When people have an issue… more »
    Top Answer:It is expensive. Its initial setup was also a little bit involved, but it was nothing that we couldn't eventually handle. Currently, it has the ability to share screens. Somebody having an issue with… more »
    Top Answer:It has worked pretty well for us, but it is probably better suited for larger organizations because of the cost. If you've got a small organization and you need to do a small amount of remote support… more »
    Top Answer:The most valuable feature of Citrix Virtual Apps and Desktops is the security and it is easy to work with.
    Top Answer:The price of Citrix Virtual Apps and Desktops is approximately $300 for the new version called Dash and the license is approximately $900 annually.
    Top Answer:They need to adapt more quickly to the latest additions to the Microsoft operating system. If Windows 10 comes out with a new version, there are compatibility issues and it takes them a lot of time to… more »
    out of 34 in Remote Access
    Average Words per Review
    out of 34 in Remote Access
    Average Words per Review
    Also Known As
    Bomgar Remote Support
    XenDesktop, XenApp (Citrix Virtual Apps)
    Learn More

    BeyondTrust Remote Support is software built to help organizations gain access to and support nearly any remote computer or mobile device with a single solution. BeyondTrust Remote Support works across Windows, Mac, and Linux and gives you access and control whether a device is on or off the network.

    BeyondTrust Remote Support Features

    BeyondTrust Remote Support has many valuable key features. Some of the most useful ones include:

    • Remote access and control: IT administrators have the ability to resolve issues at light speed, improving productivity and also end-user satisfaction.
    • Efficiency and scale: With BeyondTrust Remote Support, you can manage unattended access to any system and you can also create mass installer packages.
    • Compliance: BeyondTrust Remote Support allows you to automatically monitor activity in real time, record all session activity, and produce a detailed audit log without interfering with service desk processes.
    • Team and permissions administration: By using BeyondTrust Remote Support, you can Implement security across your service desk with granular role and permissions settings.
    • Native 2FA: BeyondTrust Verify is a TOTP native 2FA capability. It can be enabled for any user and verifies the identity of users before a BeyondTrust Remote Support session is actually launched.
    • Credential injection: If users integrate with the BeyondTrust Vault or BeyondTrust Password Safe, they can directly inject credentials into systems and end servers with just one click.

    BeyondTrust Remote Support Benefits

    Some of the benefits of using BeyondTrust Remote Support include:

    • Security and privacy: BeyondTrust Remote Support gives support teams quick access to desktops and IT systems without revealing their credentials and passwords. In addition, integrating BeyondTrust Privileged Access complements and controls access to privileged user accounts to protect mission-critical IT systems.
    • Mobile support: BeyondTrust Remote Support allows IT teams to provide instant remote support to mobile device users. The solution also supports Android smartphones and tablets as well as iOS devices (iPhone, iPad, iPod Touch).
    • ServiceNow integration: BeyondTrust Remote Support offers integrated remote support and secure chat.
    • Support across multiple systems and devices: The BeyondTrust Remote Support solution can help your organization achieve reliable remote support for end users and customers using Windows, Mac, Android, iOS, or any other operating system.

    Reviews from Real Users

    Below are some reviews and helpful feedback written by BeyondTrust Remote Support users.

    A Cybersecurity Architect at a tech vendor says, “The most valuable features are the ease of deployment, performance, pre and post-sales support, the vast majority of the localization they have done and the solution provider that they support. You can't compete with TeamViewer or any other similar products. It's completely in a class of its own.”

    An Enterprise Service Desk Systems Manager at a manufacturing company comments, "Screen sharing, in general, is pretty important for a service desk. Another thing that I have found to be very helpful is that you can also do screen sharing on a cell phone. When people have an issue with their cell phone, it is ordinarily very difficult to troubleshoot the issue. With BeyondTrust Remote Support, you can share the cell phone screen, and somebody can take a look at it remotely. I am not sure if other competing solutions offer this feature. It is pretty user-friendly. It is also good performance-wise."

    PeerSpot user Mark B., Sr VP of Business Operations at Networking Technologies and Support, Inc., explains that he thinks the solution is “Great for delivering end-user support, good at recording sessions, and very stable.

    Citrix Virtual Apps and Desktops is a suite of virtualization solutions that provides users with secure access to any device while keeping IT control of virtual machines, applications, and security.

    Citrix Virtual Apps and Desktops enable admins to deliver secure virtual apps and desktops to any device without disrupting the user experience. Admins can control applications, security policies, and users via hybrid and on premises.

    The suite’s flexibility allows you to deploy applications in different resource locations. The platform integrates with Windows Azure, Amazon Web Services (AWS), and Google Cloud. It also integrates with on-premises hypervisors such as Microsoft Hyper-V, Nutanix AHV, VMWare vSphere, and Citrix Hypervisor.

    Citrix Virtual Apps and Desktops Key Features

    • Hybrid, multi-cloud capabilities: Citrix Virtual Apps and Desktops works in hybrid environments, delivering apps and desktops on premises to the cloud.

    • Comprehensive security: Security protocols and access controls are implemented across all devices connected to Citrix Virtual Apps and Desktops, regardless of location. It allows you to protect unmanaged endpoints and set granular controls.

    • Enhanced user experience: Delivers security and control while allowing end users to seamlessly access the resources and applications they need. With a communications optimization tool, the user experience remains constant even when the bandwidth is low.

    • Actionable analytics: Provides reporting and analytics and automated policy controls to assess the performance and security of the network. You can prevent security issues and enhance app performance with automated policy controls.

    Citrix Virtual Apps and Desktops Benefits

    Citrix Virtual Apps and Desktops offers several benefits for organizations that want to modernize their IT.

    • Reduces infrastructure costs: Citrix Virtual Apps and Desktops enables you to optimize your infrastructure without investing in a new architecture. According to Citrix, implementing Citrix Virtual Apps and Desktops can reduce your hardware capital expenditure by 56 percent a year.
    • Improves employee efficiency: Employees can securely access all applications, data, and resources they need to complete their tasks without risking security or having reliability problems. It provides users with immediate access to the tools and information they need to work.
    • Streamline software updates and rollups: Unlike on-premises deployments, Citrix Virtual Apps and Desktops doesn’t require updating software and OS on each machine.
    • Improves IT efficiency: DaaS reduces IT management costs because the platform is set in a central location and rolled out to network devices. It simplifies delivering relevant applications and desktops to new employees.
    • Enforces security: Citrix Virtual Apps and Desktops reduces the risks stemming from distributed workforces and endpoint devices. Providing control ensures that the data is secure and accessible to users across devices and environments and continuously updates security patches.

    Components managed by Citrix

    • Delivery controllers
    • Databases
    • Licensing
    • Monitor interface
    • Management interfaces
    • Cloud Connectors

    Components managed by the Customer

    • Citrix Gateway: a single secure point of access via the corporate firewall
    • Active Directory for authentication and authorization
    • Identity and access management
    • Virtual delivery agents
    • Hypervisors


    • Delivers Windows and Linux apps
    • Multi-session Windows and Linux desktop
    • Single session Windows client on desktops
    • Single session Linux desktops
    • Non-domain joined
    • Remote PC access

      Reviews from Real Users

    • Jeff V., CEO at Lucid Tech Services, says, "Security is a shining point of the Citrix Workspace. Citrix Virtual Apps and Desktops is a very robust solution when security is a concern. Furthermore, the content collaboration data-hosting that Citrix integrates with Virtual Apps and Desktops is among the best there is."

      "We can provide tons of applications with different settings, behaviors, and operating systems. It is the same way for the user. Then, we are totally transparent for the user to use a lot of totally different applications, which is the most important part of Citrix today," comments Etienne D., a user at a financial services firm.

      Rod M., Technical Team Lead at an energy/utilities company, says, "In terms of scalability, Citrix Virtual Apps and Desktops have a lot of technologies baked in there that allow an organization to scale up or down, as required.

    Learn more about BeyondTrust Remote Support
    Learn more about Citrix Virtual Apps and Desktops
    Sample Customers
    InterContinental Hotels Group, Williams-Sonoma Inc., eBay, Carbonite, Computer Sciences Corporation
    Exelon, Aeronamic, AIDS Healthcare Foundation, Alameda County Medical Center, Alaska Department of Fish & Game, Aloysius Stichting, Amarchand Mangaldas, AmBev, Amnet Technology Solutions, Arval
    Top Industries
    Manufacturing Company17%
    Financial Services Firm13%
    Consumer Goods Company13%
    Computer Software Company25%
    Comms Service Provider13%
    Financial Services Firm5%
    Computer Software Company18%
    Financial Services Firm13%
    Insurance Company11%
    Energy/Utilities Company11%
    Computer Software Company25%
    Comms Service Provider19%
    Financial Services Firm7%
    Company Size
    Small Business36%
    Midsize Enterprise22%
    Large Enterprise42%
    Small Business20%
    Midsize Enterprise18%
    Large Enterprise62%
    Small Business24%
    Midsize Enterprise21%
    Large Enterprise54%
    Small Business20%
    Midsize Enterprise17%
    Large Enterprise63%
    Buyer's Guide
    BeyondTrust Remote Support vs. Citrix Virtual Apps and Desktops
    July 2022
    Find out what your peers are saying about BeyondTrust Remote Support vs. Citrix Virtual Apps and Desktops and other solutions. Updated: July 2022.
    619,967 professionals have used our research since 2012.

    BeyondTrust Remote Support is ranked 8th in Remote Access with 9 reviews while Citrix Virtual Apps and Desktops is ranked 1st in Remote Access with 21 reviews. BeyondTrust Remote Support is rated 8.6, while Citrix Virtual Apps and Desktops is rated 8.2. The top reviewer of BeyondTrust Remote Support writes "A robust, secure, and complete solution for quickly providing support and monitoring what's going on". On the other hand, the top reviewer of Citrix Virtual Apps and Desktops writes "Allows the end user device flexibility when remotely accessing my organization's resources". BeyondTrust Remote Support is most compared with TeamViewer, BeyondTrust Privileged Remote Access, Microsoft Remote Desktop Services, ConnectWise Control and LogMeIn Rescue, whereas Citrix Virtual Apps and Desktops is most compared with VMware Horizon View, Citrix Workspace, Microsoft Remote Desktop Services and TeamViewer. See our BeyondTrust Remote Support vs. Citrix Virtual Apps and Desktops report.

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    We monitor all Remote Access reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.