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AWS Honeycode [EOL] vs ServiceNow Now Platform comparison

 

Comparison Buyer's Guide

Executive Summary

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

AWS Honeycode [EOL]
Average Rating
8.0
Number of Reviews
1
Ranking in other categories
No ranking in other categories
ServiceNow Now Platform
Average Rating
8.2
Reviews Sentiment
7.0
Number of Reviews
47
Ranking in other categories
Rapid Application Development Software (13th), Low-Code Development Platforms (8th), No-Code Development Platforms (4th)
 

Featured Reviews

Sev Kurtov - PeerSpot reviewer
Directly integrates with AWS, interface functions are great and it's all in one package
I like that Honeycode directly integrates with AWS as it reduced the friction in setting up the back end. When I started working with Honeycode, I didn't have the resources to set up a server and go internally within the company so it was helpful to be able to create an account, start coding, and get the job done. The interface functions are great. Everything I needed to do was in one package. It's invaluable for small companies that are starting out and don't have a huge amount of resources.
SiddharthZunjarrao - PeerSpot reviewer
Enables us to have significant improvements in operational efficiency
ServiceNow is highly scalable from a customization point of view, allowing for the building of portals, adding and configuring widgets, and designing workflows as preferred. The text-to-code feature is particularly useful for turning natural language instructions into recognizable code on the ServiceNow platform, aiding both implementation teams and customers. The case summarization feature is also great, as it summarizes user comments and agent notes into a resolution code without needing to review the entire activity history.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"Great having everything in one package; invaluable for companies without huge resources."
"At this point, over and above what ServiceNow actually is, the key is that it's really nothing but a web service. Whether it's a form or anything, the best part is that you can easily leverage anything of ServiceNow for any application anywhere just by calling the REST endpoints and handling the request messages."
"The solution has more products than being an ITSM tool. Big customers such as those from Telcom tend to like it. Some of our customers use AI-based chatbots."
"The tool helps to automate IT service management processes. It's the market-leading technology. It can provide the company with chatbots and a unique process or workflow orchestration. It can be customized to the customer's specific needs, enabling semi-automatic or full automation processes. It integrates fully with SAP and offers a wide range of advantages for both us and our clients."
"The solution is fast enough for our workflow automations and has integration capability. It aligns with many use cases in our organization and for others we have planned."
"In ServiceNow, the best features are the reports. We have more options there."
"ServiceNow offers a lot of features when it comes to IT service management and IT operations management. What interested me in ServiceNow was that a lot of service management."
"The level of automation within the platform is great."
"The main reason that people use ServiceNow is that performance is very good."
 

Cons

"It's not possible to significantly differentiate some of the UI elements."
"The price is a bit high and can be a bit of a barrier for some customers."
"There's always room for improvement, but I think the biggest challenge with ServiceNow is the licensing model. It's not very clear and changes frequently."
"The analytics should be more readily available on the base product."
"The Playbooks feature is useful for visualizing steps in a process, however, it lacks support for rollbacks in case of complex customer processes."
"In ServiceNow Now Platform, UI is an area with certain shortcomings requiring improvements."
"There are a few areas of concern when it comes to the product's support team where improvements are required."
"It's not quick or cheap."
"ServiceNow Now Platform's automation process needs improvement."
 

Pricing and Cost Advice

Information not available
"Price-wise, I would describe the product's cost to be more than the average, but it compensates for that with the functionalities that it provides."
"The solution is expensive, and I rate it a ten for pricing."
"Most of the features are included in the licensing cost. However, if we need extra plugins that are not available at the ServiceNow Hub or store, then we have to pay extra for those."
"It's expensive and if you need some analytical views of your activity, there is an additional cost."
"I don't have much exposure to the costs attached to the solution. I rate the product's price a six on a scale of one to ten, where one is the lowest price, and ten is the highest price since it is a costly tool."
"The pricing of this solution is done annually and it is very expensive."
"The price of the product falls on the higher side of the spectrum."
"I would rate the pricing an eight out of ten, with ten being very expensive solution."
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Top Industries

By visitors reading reviews
No data available
Financial Services Firm
16%
Computer Software Company
9%
Government
9%
Manufacturing Company
7%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
No data available
 

Questions from the Community

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What do you like most about ServiceNow Now Platform?
The integration with other tools is pretty good.
What is your experience regarding pricing and costs for ServiceNow Now Platform?
From what I have heard only from our sales team, ServiceNow Now Platform falls within the more expensive tier of a product, but I can't really judge it.
What needs improvement with ServiceNow Now Platform?
The user interface could be modernized and made more attractive for users.
 

Also Known As

Honeycode
No data available
 

Overview

 

Sample Customers

Thomson Reuters, iRobot, FINRA, Autodesk
experian, beachbody, health partners
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