Avantra vs BMC TrueSight comparison

Avantra and BMC Helix are both solutions in the IT Infrastructure Monitoring category. Avantra is ranked #62, while BMC Helix is ranked #31 with an average rating of 9.0. Avantra holds a 0.6% mindshare in IM, compared to BMC Helix’s 1.2% mindshare. Additionally, 100% of Avantra users are willing to recommend the solution, compared to 86% of BMC Helix users who would recommend it.

Avantra

Read 5 Avantra reviews

1,380 Views
635 Comparison Views

100% willing to recommend

BMC TrueSight

Read 51 BMC TrueSight reviews

3,620 Views
1,557 Comparison Views

86% willing to recommend

Avantra

BMC TrueSight

Comparison Buyer's Guide

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Executive SummaryUpdated on Dec 7, 2025

BMC TrueSight and Avantra compete in the IT operations management category. Avantra appears to have an upper hand due to its advanced capabilities, particularly in SAP environments, despite a higher initial price point.

Features: BMC TrueSight provides comprehensive IT infrastructure management, covering service visibility and automation, with a focus on wide support for monitoring diverse environments, strong event management, and easy integration with other tools. Avantra specializes in SAP system management, featuring automation for proactive issue resolution, detailed SAP configuration tracking, and predictive resource planning.

Room for Improvement: BMC TrueSight could enhance its deployment efficiency and improve responsiveness in complex implementations. Avantra could aim to reduce its upfront costs and expand its specialized capabilities beyond SAP environments. Both products could benefit from further enhancements in user interface and customization flexibility.

Ease of Deployment and Customer Service: Avantra offers straightforward deployment, emphasizing rapid integration with SAP systems, and is noted for effective customer service. BMC TrueSight, though comprehensive, may require longer deployment due to extensive customization options, and while customer service is supportive, it may be less responsive during intricate implementations.

Pricing and ROI: BMC TrueSight often has a more attractive initial cost, providing a broad range of IT management capabilities for a lower investment. Despite its higher initial price, Avantra delivers significant ROI for SAP-focused organizations through its specialized automation and resource planning features. The differentiation lies in Avantra's focus and return in SAP environments versus BMC TrueSight's broader IT infrastructure coverage.

To learn more, read our detailed Avantra vs. BMC TrueSight Report (Updated: December 2025).

Buyer's Guide

Avantra vs. BMC TrueSight

December 2025

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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

Avantra

Ranking in Application Performance Monitoring (APM) and Observability

58th

Ranking in IT Infrastructure Monitoring

62nd

Average Rating

8.6

Reviews Sentiment

7.2

Number of Reviews

Ranking in other categories

SAP Service Providers (15th), Server Monitoring (32nd)

BMC TrueSight

Ranking in Application Performance Monitoring (APM) and Observability

28th

Ranking in IT Infrastructure Monitoring

31st

Average Rating

8.2

Reviews Sentiment

6.7

Number of Reviews

Ranking in other categories

Event Monitoring (8th), Cloud Monitoring Software (25th), AIOps (5th)

Mindshare comparison

As of January 2026, in the IT Infrastructure Monitoring category, the mindshare of Avantra is 0.6%, up from 0.2% compared to the previous year. The mindshare of BMC TrueSight is 1.2%, up from 0.9% compared to the previous year. It is calculated based on PeerSpot user engagement data.

IT Infrastructure Monitoring Market Share Distribution
Product	Market Share (%)
BMC TrueSight	1.2%
Avantra	0.6%
Other	98.2%

IT Infrastructure Monitoring

Featured Reviews

Mani Velayudhan

Manager, SAP Basis at The Scotts Miracle-Gro Company

Useful automation capabilities, scales well, and simple implementation

We are currently exploring automation options for various areas, and Avantra should consider implementing automation for change request management, an area they have not yet ventured into. While Avantra is currently excelling in monitoring and system refreshes, there is scope for improvement in automating change request management. In addition to primarily focusing on SAP, Avantra currently performs kernel patches which are core SAP patches. However, exploring more into OS patching could be another potential area for Avantra to expand its automation capabilities. Looking ahead to future releases, I would like to see more advanced automation features. As a long-term goal, I am considering the possibility of automating SAP system upgrades. While this would not be an easy feat, advancements in technology may make it feasible in the future. Overall, a key feature I hope to see in future releases is increased automation capabilities.

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NikhilKalwint

Technical Specialist at ServiceIO

Has improved monitoring efficiency and supports fast issue resolution through responsive support and reliable automation

I work with BMC TrueSight and have been using it for eight-plus years BMC TrueSight brought a positive impact and benefits to our organization. The customization part is one of the advantages of the product, along with the monitoring capabilities. Automated root cause analysis and predictive…

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"The most valuable feature of Avantra is automation. The reduction of manual work and having them automated is one of the top reasons why I would use it."

"You can customize alerts based on need."

"It's very easy to manage and use."

"Its event management capabilities are very open and flexible. I haven't seen a use case scenario with a customer that we couldn't actually solve the problem for, so it's really good. There are some interesting things that happen in an enterprise network (things that people don't normally expect), and the event management product is very flexible. You can solve problems as far as your imagination can go with it."

"I like everything about this tool. I recommend this solution to anyone looking for a standalone solution with high availability meaning that can be used depending on the customers requirements."

"The major advantage of the product is estate management."

"What I like best about BMC TrueSight Operations Management is that it allows you to do granular monitoring and improves VM load."

"The solution has a very good business event manager tool."

"It allows our operations team to have one single application to reference when investigating issues in our environment."

"Automated root cause analysis and predictive capabilities are powerful features that assist in resource utilization and capacity planning."

"The most valuable features of BMC TrueSight Operations Management are the blackouts and event management."

More BMC TrueSight pros

Cons

"The machine-learning is lacking and should be improved."

"We are currently exploring automation options for various areas, and Avantra should consider implementing automation for change request management, an area they have not yet ventured into. While Avantra is currently excelling in monitoring and system refreshes, there is scope for improvement in automating change request management. In addition to primarily focusing on SAP, Avantra currently performs kernel patches which are core SAP patches. However, exploring more into OS patching could be another potential area for Avantra to expand its automation capabilities."

"The dashboard needs to improve."

"BMC's solutions for cloud monitoring (monitoring of AWS and Azure resources) are very poor in stability and customization."

"The knowledge modules could be more lightweight in size. At present, the installation packages can be quite large."

"I would really like to see out-of-the-box support for monitoring uninterruptible power supplies."

"There are some small limitations with this tool in terms of reporting dashboards that fit all of the requirements of the individual customer."

"The dashboards are not good. We have a limited dashboard, and if we want better dashboards, we need to use other solutions like Grafana because the TrueSight dashboards are not good."

"One of the things that the TrueSight environment is missing is some of the HA abilities. The data collection server called the ISM doesn't really have the HA functionality or workload balancing. It was missing from the previous product as well. It's missing redundancy."

"Reporting would be an area for improvement in TrueSight... We have almost 800 customers today on TrueSight and just under 10,000 assets. We need to be able to give a customer some information. If the customer's product fails, they'll ask us, "Did it have a problem beforehand?" We have all those events and we know all the problems it had beforehand. We have to be able to give them access to that kind of reporting. That's an enhancement that we need."

"More modules for less popular applications and better documentation."

More BMC TrueSight cons

Pricing and Cost Advice

Information not available

"They have changed the licensing fees."

"The cost depends on the usage."

"We did a five-year, multimillion dollar deal."

"Annual licensing amount depends on the customers requirements. Support is an additional fee and there are options for three and five year support."

"It is a relatively inexpensive solution."

"We're end-of-lifeing it now. Overall, the licensing costs of BMC are a challenge for us in that they're hard costs, whereas open-source monitoring has soft costs, where it's harder to line-item."

"The solution is based on endpoints and knowledge models which can be costly."

"Pricing is all volume-driven. I think we were paying between $80 and $85 per license. That's per unit, for a perpetual license. You pay it one time and then, every year, you pay 20 percent of that for annual maintenance and support. But now that we've grown, we've purchased tens of thousands of licenses and the cost per license has gone down to something like less than $30..."

More BMC TrueSight pricing and cost advice

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Top Industries

By visitors reading reviews

Financial Services Firm

14%

Computer Software Company

12%

Manufacturing Company

10%

Aerospace/Defense Firm

Financial Services Firm

20%

Computer Software Company

10%

Outsourcing Company

Government

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

No data available

By reviewers
Company Size	Count
Small Business	24
Midsize Enterprise	6
Large Enterprise	24

Questions from the Community

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What do you like most about BMC TrueSight Operations Management?

The solution provides visibility to our infrastructure, how it is, the resources we are monitoring, and quick updates when it has any problems. We have integrated it with ServiceNow to open instances.

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What is your experience regarding pricing and costs for BMC TrueSight Operations Management?

BMC TrueSight licensing costs are on the more expensive side.

See all answers

What needs improvement with BMC TrueSight Operations Management?

There are some complexities with deployment that could be improved in BMC TrueSight.

See all answers

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BMC Helix Operations Management with AIOps vs BMC TrueSight

Compared 5% of the time

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Compared 4% of the time

ServiceNow IT Operations Management vs BMC TrueSight

Compared 4% of the time

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Product Reports

Buyer's Guide

Avantra

January 2026

Download Avantra product report

Buyer's Guide

BMC TrueSight

January 2026

Download BMC TrueSight product report

Also Known As

No data available

ProactiveNet, TrueSight Operations Management

Overview

Avantra is a highly-regarded next-generation AI operations platform for SAP automation operation processes. Avantra enables enterprise organizations to become self-healing organizations, fully able to process their complex operating systems more efficiently and productively. With Avantra, SAP clients will improve performance and compliance, redirect critical resources to enhance digital transformation, and reduce operational costs, thereby improving the overall business experience.

Avantra offers robust integrated operations for on-premises, cloud, hybrid, and SaaS options for both Build and Run operations. Avantra is a recognized, trusted solution that is used worldwide for both enterprise organizations and managed service providers (MSPs). Users can expect to consistently benefit from Avantra’s valuable intuitive processes and unrivaled intelligence to ensure their organization is able to maintain its landscape health while significantly reducing overall operational costs.

Avantra Benefits

Start/stop automation: Avantra provides unmatched comprehensive visibility of the organization's SAP processes, enabling robust KPI and performance-based cloud scaling. Avantra issues swift automated direction about when to start/stop a SAP system process and when it's best to scale out or in.
Monitoring automation: Benefiting from more than 160 plug-and-play SAP process checks results in no additional lengthy projects or consultancy fees. Avantra is cost-effective immediately. Avantra provides intuitively customized research and auto-deploy proficiencies that allow organizations to meet their most demanding and distinctive monitoring demands. Immediately upon deployment, Avantra automatically identifies the specific SAP system components, version, and type.
Best practice automation: Avantra consistently uses the latest industry-recognized best practice monitoring processes for Basis monitoring audits and thresholds throughout the entire full stack and all SAP systems.
System hardening: Avantra’s intuitive notification and system hardening process allows users to specify who receives unauthorized system notifications immediately. Should the alert not be addressed in a timely manner, Avantra will re-flag the issue.
Fast, easy installation: Avantra can be installed and deployed in one day. The setup is straightforward, and there are no long-term commitments or excessive licensing costs. This makes Avantra very cost-effective and allows organizations to experience an almost immediate ROI.

Avantra Features

Intuitive dashboards: Avantra offers fully customizable dashboards available to all stakeholders throughout the organization. Top-level executives receive full transparency regarding the entire fitness and health of the organization. Other users, IT staff, and team members have access to all the data they need to ensure the organization is running efficiently and productively.
Cloud integrations: Avantra provides seamless integrations with Alibaba Cloud, AWS, Azure, Google Cloud, and more, all with a very easy setup process. Avantra also has the ability to automate, monitor, and manage a complete range of SAP SaaS solutions, as well as third-party non-SAP SaaS web services and applications.
SAP ecosystem: Avantra simplifies the SAP monitoring process by monitoring, managing, and automating every process of an organization's SAP ecosystem, including SAP and non–SAP applications, third-party applications, web servers, databases, and SaaS solutions. Everything is streamlined into one easy-to-use tool.
ServiceNow integration: Avantra provides certified immediate integration with ServiceNow. This allows for enhancement of CMDB with SAP-specific data, and the capability of quickly triggering Avantra automations for immediate resolution of issues. Avantra also provides ServiceNow unique ITSM and ITOM integrations and many seamless integrations with today’s popular ITSM solutions via RESTful APIs.

Avantra

BMC TrueSight offers extensive event management and seamless integration, providing comprehensive monitoring across varied infrastructures through its centralized console and Knowledge Modules.

BMC TrueSight delivers robust event management capabilities with seamless integration and comprehensive monitoring of diverse infrastructures. Its single console simplifies management, offering automated triage for standardized alerts, enhancing efficiency. Knowledge Modules support services from hardware to cloud, while proactive monitoring and capacity optimization enhance customization. It efficiently supports mixed environments by providing detailed insights and intelligently routing alerts to reduce noise. While improvements are needed in deployment, integration, AI, automation, reporting, and complexity reduction, it still meets diverse operational needs effectively.

What are BMC TrueSight's key features?

Robust Event Management: Offers efficient handling of events.
Seamless Integration: Integrates easily with existing systems.
Comprehensive Monitoring: Supports hardware to cloud infrastructure.
Centralized Console: Simplifies management processes.
Automated Triage: Standardizes alerts for better efficiency.
Proactive Monitoring: Improves forecasting and issue prevention.
Capacity Optimization: Efficiently manages resources.
Customizability: Tailors to specific service needs.

What benefits and ROI should users seek in BMC TrueSight?

Enhanced Proactive Management: Reduces downtime through efficient monitoring.
Improved Troubleshooting: Provides visibility into systems for quick issue resolution.
Effective Integration: Blends well with other tools and platforms.
Resource Efficiency: Optimizes use of infrastructure and servers.
Global Support: Facilitates operations across sectors worldwide.

BMC TrueSight is widely used in performance and availability monitoring for infrastructure and applications, supporting the monitoring of servers, databases, networks, and IT environments. It is implemented to improve management and reduce downtime, serving needs in data centers and cloud services. Organizations leverage it for event management, comprehensive data center monitoring, and cloud services, using its capabilities for alerting, ticket creation, troubleshooting, and compliance, enhancing operational efficiency globally.

BMC Helix

Sample Customers

Migros, Strauss, Migros, LAM research, Deloitte, Deloitte, Kiewit

Ensono, Transamerica, Boston Scientific, Park Place Technologies, inContact, TD Ameritrade, PNC Bank

Buyer's Guide

Avantra vs. BMC TrueSight

December 2025

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