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Automation Anywhere (AA) vs SmartBear TestComplete comparison

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Buyer's Guide
Robotic Process Automation (RPA)
May 2022
Find out what your peers are saying about UiPath, Automation Anywhere, Microsoft and others in Robotic Process Automation (RPA). Updated: May 2022.
597,415 professionals have used our research since 2012.
Quotes From Members
We asked business professionals to review the solutions they use.
Here are some excerpts of what they said:
Pros
"We need to analyze documents in order to understand them. We don't need to dedicate much time to this because WorkFusion's machine learning capabilities are very good. We can easily extract information and classify these documents. The document processing engine is very important to our organization because it is the center for many use cases, as we need to control the information contained in documents.""The document processing engine is good. We're extracting around 70 data points from a given document, and we have an automated extraction rate of 80 percent for those fields.""For automating mundane activities, I can recommend WorkFusion.""The cognitive features of this solution are good.""It takes care of simple tasks so users can focus more on exceptions than on regular use cases. They only focus on orders where they need to handle an exception, some information was not given, or there is an issue that they had to focus on. The rest of it goes straight through without human touch. We want to see our employees as engineers, wherein they think and solve problems, not necessarily have to do repetitive tasks. I think WorkFusion helps with avoiding repetitive tasks.""The Robotic Desktop Automation Express component allows us to do rapid development outside the normal, time-consuming processes.""WorkFusion helps by speeding up processes. The process takes time. It has business costs associated because there are people waiting to take the next steps in the process. The end result of waiting, whether it is an internal or external team, is that they are delayed. Therefore, it helps us in speeding up business processes and improving employee morale, as people don't have to do repetitive work anymore.""We have seen Workfusion improve on accuracy and compliance... With the Workfusion model, we reduce human error and the need for further QC. We switch more to a QA process where we're testing whether the model is effective."

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"The tool feature I found the most valuable is Metabot, as we can include the DLLs that are proprietary written code in .NET or other technologies.""With Discovery Bot, we can even have our business people enabled with process finding and do an evaluation on whether it can be converted into an opportunity.""I like all of the product features, but I mostly like to work with IQ Bots because they have cognitive automation capabilities.""Automation Anywhere is stable, scalable, and easy to use.""With the help of Bot, it has increased the productivity of the current process and we do not need to spend more time on error resolution and rectification.""The MetaBots are by far the most effective system within AA. Due to the fact that no scripting is required and only the passing of variables or values to get a definite result. IQ Bot with the ABBY OCR is a powerful component to do multiple extractions in the shortest possible timeframe in comparison to human execution of similarly identified tasks or operations.""By using this, we are saving time and we no need to do routine work, as it is now automated and the result is shared with all of the end-users.""The best part about A2019 is its ease of use. You don't need to be a coding champ or an expert to use and implement A2019 in automating tasks. It's very easy to learn, tweak, and implement in your day-to-day tasks, especially features like capture/record is completely marvelous."

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"In TestComplete, I saw a conformed package of a tool that kept everybody in consistency. The team was able to regenerate further tests without having to manipulate more code because the record feature is great.""The reporting is ready to use and doesn't require any setup.""When compared to other tools, it is very simple.""The database checkpoints detect problems which are difficult for a human resource to find.""You can record your actions and play them back later.""It works very fine. It is fast on almost any machine, and it is also very well organized. I like its object mapping and its capability to find and interact with almost everything that exists on Windows.""Customer service and technical support responsiveness are high. Everyone is very professional.""The ease-of-use and quality of the overall product are above average."

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Cons
"We had some issues in the past, but it is fairly stable now. From what I hear, it is more stable in the later versions. With version 10.1.4, there were some issues relating to load distribution. However, it is good now.""The solution is not user-friendly, this is something they should improve.""We have had some problems in the past with the Inspector tool that looks at the elements on the screen. Replacing it or improving it is needed.""The product could do more to expand its 'codeless' coding options by adding drag-and-drop assistance in building bots for non-technical users.""It is difficult for non-technical users to use WorkFusion. If we really want to build automation, we definitely need Java developers. Their RPA is not for non-technical people. If I look at competing products, like Automation Anywhere, UiPath, Blue Prism, or even Power Automate, a non-technical person can build basic automations and deploy them. Since non-technical people can easily build basic automations, they can be deployed in no time. With WorkFusion, there isn't a similar feature that works well. One needs to write code from scratch to build automation. That is definitely a deterrent if we really want to do quick, dirty automation. I would not rate WorkFusion very high on their no-code, low-code paradigm. In this area, I would definitely expect them to improve.""One thing we didn't like was their OCR solution. We felt it's somewhat inefficient.""The most common issue we have is with the OCR, but that also depends on the quality of the documents your scanning. Still, I would say the OCR is comparable to other solutions. I wouldn't say it's better or worse than other OCR engines.""We are having some database issues, but we are addressing them."

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"When we try to process structured documents but with some little pen marks, improper partitions, or faded documents, IQ Bot fails to extract data properly out of them.""They need to improve the real-time data and analytics.""If we are getting input from a CSV file, we have to add one more layer of automation that first saves the data to an Excel file.""The product's technical support could use improvement.""At some places, the if-else statements become so confusing so, at that place, they can change the UI for better understanding. Apart from this I liked this tool and would like to continue working on this.""Automation Anywhere can also be improved in machine learning and artificial intelligence. It would make our lives easier.""It would be useful to have some updates for the control room in terms of analytics.""I would like if the IQ Bot could read hand-written documents, otherwise, Automation Anywhere is fabulous to work or develop processes for customers."

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"If that engine could better identify more XPaths automatically and make the process more flexible, that would be better.""I didn't use it very heavily. One issue that I found was that there wasn't a quick way or a button to move Visual Basic scripts to TestComplete. We have a lot of such scripts in our organization, and it would be very useful to have some option to easily move these scripts. It is currently possible to convert these scripts to TestComplete, but it is not easy. I have to write some code, but everything is not available immediately.""The test object repository needs to be improved. The hierarchy and the way we identify the objects in different applications, irrespective of technology, needs adjustments. The located and test objects are not as flexible compared to other commercial tools.""Right now, the product only supports Windows.""Name Mapping feature should be clearer. Whenever I use it, I do not really know what will work and what will not work.""During the distribution of our regression test cases, the control IDs are not always recognized correctly.""To bring it up to a 10, I would be looking for the addition of some key functional API testing.""The licensing costs are a little bit high and should be reduced."

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Pricing and Cost Advice
  • "They have a very expensive license compared to any other automation tool. For instance, at $50,000 - $60,000, you can bring in an Automation Anywhere solution. For this solution, you need at least $250,000 to get something going."
  • "It is not the most expensive solution, but it is also not the cheapest."
  • "I can't speak to pricing. It's a contract signed by upper management."
  • "We are on an annual contract to use the solution."
  • "My client is using RPA Express, which is available for them to use free of charge."
  • "One upgrade took a year to do, from the first server being built to the last bot being migrated. This was because we had to migrate all our existing bots. This is the same process and time frame that we are expecting towards the upcoming upgrade. I will end up spending half a million dollars to do an upgrade."
  • "The solution was not the cheapest, but it was also not the most expensive. Workfusion was very open to negotiating pricing and to working within the objectives of our firm."
  • "As a first-time customer who wants to engage with WorkFusion, not working for my company, then I would want to do a PoC. The cost is prohibitive because they will ask me to get infrastructure with six or seven servers. Then, you must buy a WorkFusion license to do a PoC, which is expensive. I would then have to set up a team to build the PoC and see the benefits. That is very prohibitive."
  • More WorkFusion Pricing and Cost Advice →

  • "My only suggestion in terms of pricing is very generic and that is to consider that as much as RPA saves cost and does automation, please get a realistic estimation done on whether you are really achieving any ROI over your investment with RPA."
  • "It is one of the most affordable RPA solutions, and as for licensing, they offer a community edition that greatly helps anyone who aspires to learn about the product before buying the enterprise solution."
  • "The price of this product is good."
  • "I don't deal have cost specifics but I can say it is a tool that provides value for the money."
  • "Pricing is affordable and I would recommend beginning with the Starter Package."
  • "The pricing and licensing are definitely moderate to costly but easily recoverable by achieving ROI quickly."
  • "Automation Anywhere is flexible in terms of costing and licensing."
  • "From my experience, I can say that the initial setup cost is easily recovered over a period of time once the bots start running in production."
  • More Automation Anywhere (AA) Pricing and Cost Advice →

  • "The option we chose was around $2,000 USD."
  • "The licensing costs are in the range of $1,000 to $3,000."
  • "The license price for a physical machine is cheap, and for virtual machine, it is very expensive."
  • "Our ROI is about $10,000 a year."
  • "The pricing is a little above average — it could be lower."
  • "It costs a few hundred per year, but I am not sure. It is not at all expensive as compared to other tools."
  • "We have a TestComplete 12 license."
  • "The price of SmartBear TestComplete could be less. The main challenge is when it comes to node-locked. They should use a subscription model, such as a monthly-based subscription or, a quarterly-based subscription. Their floating license is very expensive, and this high price should be reduced or provide, at a minimum, a subscription model."
  • More SmartBear TestComplete Pricing and Cost Advice →

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    Questions from the Community
    Top Answer: 
    A helpful feature is the analytics capability within WorkFusion. The analytics dashboards, i.e., their Tableau… more »
    Top Answer: 
    The pricing is high. They should have a better pricing structure. It was not easy for me to try out WorkFusion… more »
    Top Answer: 
    It is difficult for non-technical users to use WorkFusion. If we really want to build automation, we definitely need… more »
    Top Answer: 
    It depends on your use case. Is it simply to automate a couple of processes? Is it to augment a human team? AA is very… more »
    Top Answer: 
    From my experience using AA tool, it depends on the applications that you want to automate, because there some… more »
    Top Answer: 
    It is a highly preferred RPA tool. You can check my Automation Anywhere Review to know more.
    Top Answer: 
    You can record your actions and play them back later.
    Top Answer: 
    While it's my understanding that clients don't seem bothered by the pricing, I can't speak to the actual cost of the… more »
    Top Answer: 
    Right now, the product only supports Windows. We'd like to see it work with other operating systems as well. They should… more »
    Comparisons
    Also Known As
    Automation Anywhere, Testing Anywhere, Automation Anywhere Enterprise
    Learn More
    Overview

    Enterprises in regulated industries, such as banking, financial services, and healthcare, leverage WorkFusion's Intelligent Automation platform to multiply operational capacity and streamline data- and document-intensive processes. As the only automation software provider with deep vertical expertise, WorkFusion offers pre-built solutions for your mission-critical processes, such as customer lifecycle management, insurance claims processing, or patient record management. Because of advanced AI and ML technologies including AutoML, Continuous Learning, Differential Privacy, and Federated Learning, WorkFusion’s solutions yield 95%+ out-of-the-box automation rates for various document types, including fully unstructured sources such as emails or news articles. 

    WorkFusion has been recognized as a Leader in both RPA and Intelligent Document Processing categories and has received the highest ranking for the "Augment Knowledge Workers" and "Document Processing" use cases by Gartner Critical Capabilities assessment.

    Automation Anywhere is a global leader in Robotic Process Automation (RPA), empowering customers to automate end-to-end business processes with intelligent software bots – AI-powered digital workers that perform repetitive and manual tasks, resulting in dramatic productivity gains, optimized customer experience and more engaged employees. The company offers the world’s only cloud-native and web-based automation platform combining RPA, artificial intelligence, machine learning and analytics, yielding significantly lower TCO, higher security, and faster scalability than legacy monolithic platforms. Its Bot Store is the world's first and largest marketplace with more than 1,200 pre-built, intelligent automation solutions. Automation Anywhere has deployed over 2.8 million bots to support some of the world’s largest enterprises across all industries in more than 90 countries. 

    For additional information, visit www.automationanywhere.com.

    What is SmartBear TestComplete?

    TestComplete is a reliable, sturdy automated testing platform created by SmartBear Software. SmartBear Software is a worldwide technological leader known for developing quality enterprise-class development and testing solutions.

    TestComplete simplifies the process of creating tests for numerous applications, including, but not limited to; Desktop, Android, IOS, Web browsers, and Windows. Application tests can be manual, scripted, and even recorded by using keyword-driven or data-driven functionality. There are even additional options for error reporting and automated playback. The object repository is extremely accurate and is fully customizable. TestComplete can easily be used by experienced developers and even by manual novice testers to develop quality automated UI tests quickly.

    TestComplete offers three different testing scenarios:

    • Desktop: Users can easily and quickly automate UI tests using today’s most popular desktop applications, such as; Windows, Java, Python,.Net, VBScript, and more.

    • Web: Users can effortlessly create renewable tests for all of today’s popular web applications, including JavaScript frameworks on 2000+ trusted browser and platform integrations.

    • Mobile: Users can safely build and automate serviceable UI tests on actual or virtual android or IOS devices, locally or in the cloud. Users can create code or codeless tests. TestComplete seamlessly integrates with many of today’s popular frameworks.

    Key Features

    • Easily create automated UI tests: TestComplete offers scriptless Record and Replay or simple keyword-driven tests to quickly develop any type of UI test users may require. Tests can be recorded once, then replayed when needed across various applications on mobile, web, or desktop environments. TestComplete integrates with many different languages, such as Java, Python, C+, and more.

    • Keyword driven tests: Users can easily divide testing steps, actions, objects, and data with an integrated keyword-driven test structure. This makes it easy for every user to participate in the test automation process; there is no programming experience needed. Everything is made simple with easy-to-use point-and-click options.

    • Data driven tests: Easily distinguish data from test commands to keep administrative efforts simple. Users can improve overall coverage by running various automated mobile, desktop, or web UI tests.

    • Record and Replay: Users can reuse created automated tests across every environment as often as desired. This helps to expand overall test coverage and represents a huge cost and time savings.

    Reviews from Real Users

    Sandhiya T S., Sr Solutions Engineer at Lexington Soft, relates, “The record and replay aspects of the solution are quite useful for people. With them, you don't have to write any scripts. Basically, you can record your actions and play them back later. The initial setup is also very easy.”

    Sai S R., Staff Test Architect at a tech services company, says, "The most valuable features of the SmartBear TestComplete are self-healing, they reduce the maintenance required. The different languages SmartBear TestComplete supports are good because some of our libraries are written in Python, JavaScript, and C#. It's very easy to put them all under one project and use them."

    Offer
    Learn more about WorkFusion
    Learn more about Automation Anywhere (AA)
    Learn more about SmartBear TestComplete
    Sample Customers
    Deutsche Bank, Scotiabank, Bank of Montreal, LPL Financial, Selective Insurance, HPE, Canadian Tire, Standard Bank, Humana, New York-Presbyterian, Houston Methodist, Six Financial  
    Google, Linkedin, Cisco, Juniper Networks, DellEMC, Comcast, Mastercard, Quest Diagnostics
    Cisco, J.P. Morgan, Boeing, McAfee, EMC, Intuit, and Thomson Reuters.
    Top Industries
    REVIEWERS
    Financial Services Firm50%
    Computer Software Company22%
    Manufacturing Company6%
    Recreational Facilities/Services Company6%
    VISITORS READING REVIEWS
    Computer Software Company24%
    Comms Service Provider19%
    Financial Services Firm12%
    Insurance Company5%
    REVIEWERS
    Computer Software Company31%
    Financial Services Firm23%
    Manufacturing Company11%
    Pharma/Biotech Company7%
    VISITORS READING REVIEWS
    Computer Software Company27%
    Comms Service Provider18%
    Financial Services Firm7%
    Energy/Utilities Company7%
    REVIEWERS
    Computer Software Company33%
    Manufacturing Company13%
    Construction Company8%
    Comms Service Provider8%
    VISITORS READING REVIEWS
    Computer Software Company27%
    Comms Service Provider17%
    Government8%
    Manufacturing Company7%
    Company Size
    REVIEWERS
    Small Business33%
    Large Enterprise67%
    VISITORS READING REVIEWS
    Small Business20%
    Midsize Enterprise13%
    Large Enterprise66%
    REVIEWERS
    Small Business12%
    Midsize Enterprise9%
    Large Enterprise79%
    VISITORS READING REVIEWS
    Small Business22%
    Midsize Enterprise14%
    Large Enterprise64%
    REVIEWERS
    Small Business23%
    Midsize Enterprise32%
    Large Enterprise45%
    Buyer's Guide
    Robotic Process Automation (RPA)
    May 2022
    Find out what your peers are saying about UiPath, Automation Anywhere, Microsoft and others in Robotic Process Automation (RPA). Updated: May 2022.
    597,415 professionals have used our research since 2012.

    Automation Anywhere (AA) is ranked 2nd in Robotic Process Automation (RPA) with 155 reviews while SmartBear TestComplete is ranked 5th in Test Automation Tools with 13 reviews. Automation Anywhere (AA) is rated 9.0, while SmartBear TestComplete is rated 8.0. The top reviewer of Automation Anywhere (AA) writes "While the platform is feature-rich and easy to use, it is the skill of the coder that determines how well the platform is leveraged". On the other hand, the top reviewer of SmartBear TestComplete writes "Speed, configuration consistency, and accuracy of tests with fantastic results". Automation Anywhere (AA) is most compared with UiPath, Microsoft Power Automate, Blue Prism, IBM Robotic Process Automation (RPA) and ABBYY FlexiCapture, whereas SmartBear TestComplete is most compared with Tricentis Tosca, Katalon Studio, Ranorex Studio, Micro Focus UFT One and Appium.

    We monitor all Robotic Process Automation (RPA) reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.