Atera vs Kaseya 365 comparison

Atera and Kaseya are both solutions in the IT Service Management (ITSM) category. Atera is ranked #12 with an average rating of 10.0, while Kaseya is ranked #46. Additionally, 93% of Atera users are willing to recommend the solution, compared to 100% of Kaseya users who would recommend it.

Atera

Read 15 Atera reviews

3,426 Views
1,096 Comparison Views

93% willing to recommend

Kaseya 365

1,633 Views
343 Comparison Views

Atera

Kaseya 365

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Executive SummaryUpdated on Mar 8, 2026

Atera and Kaseya 365 are competing in the IT management solutions sector. Atera has an advantage in pricing transparency and customer satisfaction, while Kaseya 365 is preferred for its comprehensive feature set offering greater scalability and flexibility.

Features: Atera provides tools for remote monitoring, ticketing, and an automation platform, appealing to SMBs with straightforward functionality. Kaseya 365 offers extensive security tools, collaboration capabilities, and advanced reporting, making it suitable for organizations needing complex solutions.

Ease of Deployment and Customer Service: Atera uses a cloud-based deployment model with strong customer service, providing quick troubleshooting and thorough onboarding. Kaseya 365 has an efficient cloud deployment model, with a more intricate setup process, balanced by proactive customer service. Atera's faster deployment supports smaller teams, while Kaseya 365 benefits larger organizations seeking tailored implementation.

Pricing and ROI: Atera's cost-effective setup with a simple subscription model appeals to smaller budgets, offering high ROI through reduced operational costs. Kaseya 365, with a higher initial investment, delivers substantial ROI due to its extensive capabilities, making it a valuable option for larger businesses. Atera is budget-friendly, while Kaseya 365 offers deeper functionality aligned with its higher price.

To learn more, read our detailed IT Service Management (ITSM) Report (Updated: March 2026).

Buyer's Guide

IT Service Management (ITSM)

March 2026

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Helped 885,444 peers since 2012

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

Atera

Ranking in IT Service Management (ITSM)

12th

Ranking in Remote Monitoring and Management (RMM)

6th

Average Rating

9.4

Reviews Sentiment

7.8

Number of Reviews

Ranking in other categories

Help Desk Software (13th), Network Monitoring Software (35th), IT Infrastructure Monitoring (35th), Patch Management (12th), AIOps (17th), Agentic Automation (7th)

Kaseya 365

Ranking in IT Service Management (ITSM)

46th

Ranking in Remote Monitoring and Management (RMM)

17th

Average Rating

0.0

Reviews Sentiment

3.0

Number of Reviews

Ranking in other categories

Backup and Recovery (126th), Endpoint Detection and Response (EDR) (62nd)

Featured Reviews

Avi Vaserman

Owner at Sytex Ltd.

Quick setup and efficient automation boost IT consulting services

It would be beneficial if Atera implemented telephone support for general questions. When onboarding new clients and creating their portal, it would be helpful if presidents or company owners could see the current configuration progress step-by-step, rather than relying solely on email and ticket systems. The task system for technicians could be improved by adding recurring task capabilities. This would allow technicians to have checkmarks and task lists they can mark off as completed. While scalability meets growing needs, there haven't been many additions in the last two years. They are adding new features gradually, but there is always room for improvement.

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Top Industries

By visitors reading reviews

Educational Organization

10%

Comms Service Provider

Construction Company

Performing Arts

Computer Software Company

10%

Construction Company

Financial Services Firm

Comms Service Provider

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

By reviewers
Company Size	Count
Small Business	14

No data available

Questions from the Community

What is your experience regarding pricing and costs for Atera?

The prices have increased over time. After expressing concerns about pricing to account managers, they offered a 30% discount option for annual commitments. The main benefit we see with this produc...

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What needs improvement with Atera?

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What is your primary use case for Atera?

We use it for maintenance support, patch management, the ticket system, ticketing, and automation in general. Atera enables us to take control quickly with different options. We can perform registr...

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Compared 6% of the time

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Compared 6% of the time

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Compared 10% of the time

CrowdStrike Falcon vs Kaseya 365

Compared 7% of the time

Kaseya VSA vs Kaseya 365

Compared 7% of the time

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Product Reports

Buyer's Guide

Atera

March 2026

Download Atera product report

Buyer's Guide

IT Service Management (ITSM)

March 2026

Download Kaseya 365 product report

Overview

Atera offers a comprehensive solution for MSPs and IT Professionals. The platform provides in one integrated solution: full remote monitoring and management (RMM), PSA, remote access, patch management, billing, reports, and so much more! Atera’s disruptive pricing model also helps managed IT service providers scale their business while providing continued best-in-class service. All plans include unlimited devices, meaning you only pay per technician.Everything you need, in one easy-to-use platform

Thousands of paying users in over 75 countries
Free 30-day trial, no credit card or commitment required
No hidden fees or restrictions, all plans include unlimited devices
Seamless integration with your favorite IT tools including: Splashtop, AnyDesk, TeamViewer, and ScreenConnect

What can Atera do for you?

Improve Efficiency. Atera delivers customers the tool suite for IT management. Everything you need in an all-in-one, easy-to-use platform.
Automation. Set alerts and proactively prevent issues for your clients. Minimize time spent on manual tasks and spend more time on what matters most, serving your customers.
Disruptive Pricing, Unlimited Devices. Per technician-based pricing with unlimited servers and workstations means you can cover it all, at one fixed price.

Atera

Kaseya 365 offers a comprehensive suite of features to enhance productivity and streamline IT management. Its focus on efficiency makes it ideal for IT professionals seeking robust solutions.

Designed to cater to tech-savvy audiences, Kaseya 365 provides tools that simplify and automate daily IT operations. Its feature set is crucial for maintaining smooth operations across an organization, appealing to those who require efficient task management and seamless integration with existing systems. This platform excels in delivering valuable insights and scalable solutions, ensuring that IT infrastructure is maintained and optimized effectively.

What are the Key Features of Kaseya 365?

Automated IT Management: Streamlines operations with powerful automation tools
Advanced Monitoring: Offers detailed monitoring capabilities to ensure uptime
Centralized Control: Allows management of all IT aspects from a single interface

What Benefits are Seen in Reviews of Kaseya 365?

Increased Efficiency: Significant time savings through automated processes
Improved Reliability: Enhanced system stability and reduced downtime
Scalability: Easily adapts to growing IT requirements

In industries like healthcare and finance, where data security and compliance are critical, Kaseya 365 implementation ensures consistent and secure management of IT resources. Its ability to adapt to specific requirements makes it a valuable asset for businesses aiming to enhance their IT infrastructure.

Kaseya

Sample Customers

MSPs, IT consultants, and IT departments worldwide trust and use Atera.

Information Not Available

Buyer's Guide

IT Service Management (ITSM)

March 2026

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