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ArcSight Logger vs Falcon LogScale comparison

 

Comparison Buyer's Guide

Executive SummaryUpdated on Oct 9, 2024

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

ROI

Sentiment score
1.0
ArcSight Logger is valued for ease of use, aiding fraud investigation, and seen as cost-effective despite licensing costs.
Sentiment score
4.9
Falcon LogScale boosts ROI by 20-40%, enhancing efficiency with faster queries and reduced manual log collection efforts.
You save man hours, and man hours convert to business time and money time as well.
Cyber Security Engineer at eprocessconsulting
Falcon LogScale helps ease this process and sends logs to XDR for further verification.
IT System Administrator at a tech vendor with 201-500 employees
I have definitely seen ROI with Falcon LogScale so far.
CTO at Trust-IT Solutions
 

Customer Service

Sentiment score
5.8
ArcSight Logger support is generally helpful, but technical assistance quality varies, with community reliance and time zone issues noted.
Sentiment score
6.1
Customer opinions on Falcon LogScale vary, praising support and updates, but noting delays and inconsistent experiences.
We provide pre-implementation, implementation, and post-implementation support.
Sr. Cybersecurity Consultant IT/OT at EJADA
I would rate the customer support a 10 on a scale of one to 10.
Developer at a manufacturing company with 201-500 employees
I raised a customer support request, and in response, they released a new version with a fix for that problem.
IT System Administrator at a tech vendor with 201-500 employees
The information contained in Falcon LogScale's documentation is very clear.
CTO at Trust-IT Solutions
 

Scalability Issues

Sentiment score
6.2
ArcSight Logger offers scalable solutions for enterprises, though smaller setups may face performance and storage issues at high loads.
Sentiment score
7.5
Falcon LogScale excels in scalability and performance, efficiently managing high data volumes with ease and adaptability.
If there is a critical incident with an associated IP, associated user, endpoints, or whatever factor it is supposed to associate, it associates it by default and makes our life easier, making the SOC life easier.
Security Consultant at a tech vendor with 10,001+ employees
You could integrate as many endpoints as you want within a fraction of seconds, and it accommodates the number of resources that you integrate with it while maintaining the same response time.
Cyber Security Engineer at eprocessconsulting
When we add new log sources or suddenly increase our ingestion volume, the performance does not dip.
Soc L1 Engineer at Softcell Technologies Limited
 

Stability Issues

Sentiment score
8.4
ArcSight Logger is mostly stable and reliable but experiences occasional disruptions during DDoS attacks and major upgrades.
Sentiment score
8.4
Falcon LogScale is praised for its stability, reliability, efficient data handling, and robust real-time log search capabilities.
It uses an index-free architecture, it does not suffer from index corruption or the complications that other legacy tools face.
Soc L1 Engineer at Softcell Technologies Limited
Falcon LogScale is very strong in real-time log search.
Soc Analyst at a tech consulting company with 11-50 employees
We did not have any problems with Falcon LogScale in terms of stability and reliability.
CTO at Trust-IT Solutions
 

Room For Improvement

ArcSight Logger requires UI improvements, more connectors, enhanced analytics, better integration, indexing, scalability, and cost efficiency.
Falcon LogScale needs better query language, documentation, UX, integration, scalability, AI features, support speed, and affordability improvements.
Splunk does much more than SIEM, including log analysis, user behavior analysis, threat intelligence, and customer behavior analysis.
Sr. Cybersecurity Consultant IT/OT at EJADA
For the ease of use for Falcon administrators, the same documentation on the Falcon LogScale portal should be on the CrowdStrike dashboard.
Cyber Security Engineer at eprocessconsulting
KQL is simpler when compared to SQL. However, SQL is faster and quite efficient, but the language is a bit tough.
Security Consultant at a tech vendor with 10,001+ employees
What they have done now is added what is called Charlotte AI, which is their new AI capabilities that can help with this.
CTO at Trust-IT Solutions
 

Setup Cost

ArcSight Logger is costly and complex, yet valued for capabilities and scalability despite competitive pricing and setup challenges.
Falcon LogScale offers cost-effective and flexible pricing, praised for ease of deployment and competitive with major competitors.
I believe when it comes to log ingestion, it is comparatively low compared to any other services like Microsoft, Trend Micro, or Splunk.
Security Consultant at a tech vendor with 10,001+ employees
For us, it is a very cost-effective solution.
CTO at Trust-IT Solutions
My experience with pricing, setup cost, and licensing is that it is straightforward, and the cost is quite low.
Developer at a manufacturing company with 201-500 employees
 

Valuable Features

ArcSight Logger excels in scalability, performance, integration, and ease of use, providing powerful search and compliance features.
Falcon LogScale integrates easily, offering real-time log ingestion, fast search, scalability, and powerful AI-driven security insights.
ArcSight Logger installs on very minimal resources with very few requirements
Sr. Cybersecurity Consultant IT/OT at EJADA
You can describe what you want to do in English, and it converts it to a query language for you to use.
Cyber Security Engineer at eprocessconsulting
Traditional SIEM tools index logs, which is slow and expensive. Falcon LogScale stores logs without heavy indexing and searches directly, making it very fast.
Soc Analyst at a tech consulting company with 11-50 employees
Falcon LogScale has positively impacted my organization by providing visibility of the logs, making it easier for us to troubleshoot any issues.
Developer at a manufacturing company with 201-500 employees
 

Categories and Ranking

ArcSight Logger
Ranking in Log Management
32nd
Average Rating
7.6
Reviews Sentiment
5.8
Number of Reviews
32
Ranking in other categories
No ranking in other categories
Falcon LogScale
Ranking in Log Management
13th
Average Rating
8.4
Reviews Sentiment
7.2
Number of Reviews
12
Ranking in other categories
No ranking in other categories
 

Mindshare comparison

As of July 2026, in the Log Management category, the mindshare of ArcSight Logger is 0.9%, up from 0.7% compared to the previous year. The mindshare of Falcon LogScale is 0.9%, up from 0.6% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Log Management Mindshare Distribution
ProductMindshare (%)
Falcon LogScale0.9%
ArcSight Logger0.9%
Other98.2%
Log Management
 

Featured Reviews

MA
Sr. Cybersecurity Consultant IT/OT at EJADA
Compliance and cost-effectiveness have improved while critical infrastructure security adapts to evolving needs
ArcSight Logger fulfills compliance requirements and passes audit requirements. It is one of the Aramco standards requirements and is recommended by Aramco for any implementation. Aramco, SABIC, water companies, and electricity companies are critical infrastructure with air-gapped networks. In an air-gapped network, there is no communication going out from that network area to the outside world, even to the corporate network. ArcSight Logger is installed on minimal resources with minimal requirements. There are not many upgrades or new features that come up frequently, though they do occur occasionally.
Oluwajuwon Olorunlona - PeerSpot reviewer
Cyber Security Engineer at eprocessconsulting
Advanced threat hunting has improved visibility and has simplified custom query automation
CrowdStrike is ahead of the game. If I may say anything about Falcon LogScale to improve the services, I would talk about the way you develop parsers. The documentation should be more straightforward. It is not easy to quickly find the documentation, especially if you are using CrowdStrike. Most customers use Falcon LogScale because of CrowdStrike. The documentation of Falcon LogScale is not on the CrowdStrike portal just like the rest of Falcon documentation. I usually find that the main Falcon LogScale documentation is found on the Falcon LogScale website itself. I think there should be a link or direct documentation within the CrowdStrike pages. It is not necessarily a fault. If you find where the documentation resides, you can trace it to what they are doing. However, for the ease of use for Falcon administrators, the same documentation on the Falcon LogScale portal should be on the CrowdStrike dashboard.
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Top Industries

By visitors reading reviews
Construction Company
11%
Financial Services Firm
9%
Manufacturing Company
9%
Comms Service Provider
7%
Computer Software Company
11%
Manufacturing Company
10%
Comms Service Provider
8%
Media Company
8%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business8
Midsize Enterprise9
Large Enterprise17
By reviewers
Company SizeCount
Small Business9
Midsize Enterprise9
Large Enterprise3
 

Questions from the Community

What needs improvement with ArcSight Logger?
This decision is made by higher management as they don't want to have multiple solutions for one solution. ArcSight Logger themselves don't provide good support, but companies such as ours provide ...
What is your primary use case for ArcSight Logger?
We do work for multiple SIEM solutions such as Splunk, QRadar, LogRhythm. My team and I mostly work on ArcSight Logger and Splunk because we are dealing with projects related to these solutions. We...
What advice do you have for others considering ArcSight Logger?
As a department head, my staff uses my credentials and contacts everywhere. Only ArcSight Logger with Splunk was implemented in Aramco, not in other organizations. I rate ArcSight Logger 8 out of 10.
What needs improvement with Falcon LogScale?
The main area for improvement in Falcon LogScale is the learning curve for the query language. Since I am heavily accustomed to SPL from my work in Splunk, adjusting to the syntax in Falcon LogScal...
What is your primary use case for Falcon LogScale?
I primarily use Falcon LogScale for heavy-duty threat hunting where I need sub-second results, particularly when working deep in tickets that we use for SIEM purposes. I do not want to wait for a S...
What advice do you have for others considering Falcon LogScale?
Falcon LogScale does require some maintenance. Compared to other tools, its maintenance is low. However, I have noticed that managing a SIEM environment in our infrastructure means conducting healt...
 

Also Known As

Micro Focus Arcsight Logger, HPE Arcsight Logger
No data available
 

Overview

 

Sample Customers

China Merchants Bank, Bank AlJazira, Banca Intesa
Information Not Available
Find out what your peers are saying about ArcSight Logger vs. Falcon LogScale and other solutions. Updated: June 2026.
902,988 professionals have used our research since 2012.