Arcserve UDP vs StorageCraft ShadowXafe [EOL] comparison

"The recovery part of the product is very good."

"The most valuable feature is the duplication."

"There are many backup options available in this solution. For example, you are able to do backups of servers, email, OST files, and users. This is a complete backup solution which is very good."

"This product is extremely user-friendly and it is capable of performing large-scale archive/backup (five+ years worth). It is easy to store, maintain, and check backups."

"We are satisfied with Arcserve UDP. The most important feature that we use and why we choose this product is the RHA feature."

"I would recommend it if there is a general case."

"The most valuable feature of Arcserve UDP is the initiative UI and the logs are clear and detailed that are generated when there has been an issue or failure on the user's system. We only have to log onto the client's system to retrieve the information. It is possible to precisely identify the problem's location. The system categorizes and logs every step in a structured manner, selectively displaying only the essential logs. However, to view a comprehensive log, one must access the line machine log and examine the actual client for detailed logging."

"One of the things that I do like about it is that it has a very good deduplication feature."

"I like that they have some new devices that are simpler to use because they kind of tie right into the cloud."

"The most valuable feature is the backups."

"I don't know whether the tool has VMware integrations. It would be good to cover this area if it doesn't have those."

"It should be easier to switch between backup locations. We have multiple data storage locations and sometimes one of those storages need to be replaced. It would be nice if they made it easier to reconfigure the backup configuration."

"In the most recent version of premium plus the replication has been removed, and it should re-added to the solution."

"The solution can improve by allowing older versions to support the latest version of the OS."

"Licensing is an area that needs improvement."

"One of the biggest drawbacks of Arcserve UDP is that it does not have a single console, making it an area that needs to be considered for improvement."

"A lot of their new technologies are not very good."

"Every time I change the disc, I have to do a full backup."

"Their restoration protocols could be better. I pulled all my clients out of their cloud mostly because I wasn't confident that they could restore out of the cloud. This was backed up by friends who had been burned by stuff like that. We moved away because of the lack of resources to restore from a potential catastrophic failure. It's challenging, and in some cases, they couldn't do it because they didn't have enough resources. For example, if there was a major disaster, and everybody needed their images out of the cloud, they couldn't give them to everybody."

"StorageCraft ShadowXafe should improve the on-premises console management controls and protection and recovery."

"I do not work with the pricing or licensing issues of the solution for our organization."

"The solution is expensive."

"The retail fee is $1300 for a year for one server. Other than that, there is just the cost of your hardware."

"The solution is very expensive."

"Normally our customers purchase the premium plus license, rather than the standard one, which provides more options."

"As an MSP partner, I believe that the prices are fair."

"There is an annual license required for this solution and it is priced well."

"The price of StorageCraft ShadowProtect is competitive in the market."

"They are more expensive than some of the others out there. We have gone away from their cloud due to pricing."