Arcserve UDP vs StorageCraft ShadowXafe [EOL] comparison

"The ease of use is the best feature of the product."

"Instant recovery is the most valuable feature of Arcserve UDP."

"The most valuable feature of Arcserve UDP is its decompression capability."

"The ability to switch between different hardware platforms and utilization tools are some of this solution's most valuable features."

"We are satisfied with Arcserve UDP. The most important feature that we use and why we choose this product is the RHA feature."

"The most valuable feature of Arcserve UDP is the initiative UI and the logs are clear and detailed that are generated when there has been an issue or failure on the user's system. We only have to log onto the client's system to retrieve the information. It is possible to precisely identify the problem's location. The system categorizes and logs every step in a structured manner, selectively displaying only the essential logs. However, to view a comprehensive log, one must access the line machine log and examine the actual client for detailed logging."

"The product provides instant and virtual standbys."

"The most valuable feature of Arcserve UDP is live replication."

"I like that they have some new devices that are simpler to use because they kind of tie right into the cloud."

"The most valuable feature is the backups."

"I would say they have good people, but the staff in Brazil is very reduced, so we need to talk with foreigners; it could be difficult for our clients since it was not in Portuguese."

"Licensing can be quite difficult."

"A lot of their new technologies are not very good."

"Licensing is an area that needs improvement."

"One area for improvement in Arcserve UDP is its capability to interact with other cloud servers."

"The solution can improve by allowing older versions to support the latest version of the OS."

"The solution could improve by being more user-friendly. It can be difficult to assign destinations and choose which files and folders we need to back up. There are some aspects that are unclear."

"Every time I change the disc, I have to do a full backup."

"StorageCraft ShadowXafe should improve the on-premises console management controls and protection and recovery."

"Their restoration protocols could be better. I pulled all my clients out of their cloud mostly because I wasn't confident that they could restore out of the cloud. This was backed up by friends who had been burned by stuff like that. We moved away because of the lack of resources to restore from a potential catastrophic failure. It's challenging, and in some cases, they couldn't do it because they didn't have enough resources. For example, if there was a major disaster, and everybody needed their images out of the cloud, they couldn't give them to everybody."

"It is a bit pricey, considering the reliability problems. If the tool worked flawlessly, the price would be fair, even cheap."

"The solution is very expensive."

"The pricing is moderate."

"Pricing is most likely comparable."

"As an MSP partner, I believe that the prices are fair."

"The price is based on the number of sockets. We use a four-socket price that includes two servers and the cost is $4,375."

"The solution is priced well compared to other solutions."

"I do not work with the pricing or licensing issues of the solution for our organization."

"They are more expensive than some of the others out there. We have gone away from their cloud due to pricing."