Arcserve UDP vs StorageCraft ShadowXafe [EOL] comparison

"The ability to switch between different hardware platforms and utilization tools are some of this solution's most valuable features."

"Our customers are happy with the product’s functionality."

"Arcserve has a feature called virtual standby (VSB), which has been very helpful because I already have a hot standby copy of my critical infrastructure. If something breaks, I can spin up that virtual standby copy in less than five minutes and ensure that my data is available to everyone and that business continuity is maintained."

"It is easy to configure."

"Arcserve UDP's integration with multiple operating systems is very good and very efficient, which brings value for me since many of my clients have different operating systems like Windows and Linux; there is no problem."

"The product provides instant and virtual standbys."

"One of the things that I do like about it is that it has a very good deduplication feature."

"The recovery part of the product is very good."

"I like that they have some new devices that are simpler to use because they kind of tie right into the cloud."

"The most valuable feature is the backups."

"I would say they have good people, but the staff in Brazil is very reduced, so we need to talk with foreigners; it could be difficult for our clients since it was not in Portuguese."

"The problem is just reliability. If the promises in the marketing material were realized in real life, it would be the perfect solution, but it's just the reliability issues."

"We are looking at scaling up to the cloud and using immutable copies on the cloud. Arcserve UDP 8.0 does have the immutable feature supporting AWS, but I'm looking for multi-cloud support. So, I'm waiting for Arcserve to release that in the next release."

"It should be easier to switch between backup locations. We have multiple data storage locations and sometimes one of those storages need to be replaced. It would be nice if they made it easier to reconfigure the backup configuration."

"The only problem with the solution is that when I change the drive capacity, it has to do a full backup. It's a problem when I have five servers to backup. When I only want to change the size of the drive, I have to do a full backup that can take one week."

"Backups are very slow and time consuming."

"The tool doesn't provide cloud integration in India."

"In the most recent version of premium plus the replication has been removed, and it should re-added to the solution."

"StorageCraft ShadowXafe should improve the on-premises console management controls and protection and recovery."

"Their restoration protocols could be better. I pulled all my clients out of their cloud mostly because I wasn't confident that they could restore out of the cloud. This was backed up by friends who had been burned by stuff like that. We moved away because of the lack of resources to restore from a potential catastrophic failure. It's challenging, and in some cases, they couldn't do it because they didn't have enough resources. For example, if there was a major disaster, and everybody needed their images out of the cloud, they couldn't give them to everybody."

"The solution is not very expensive, but it is not cheap."

"The solution is priced well compared to other solutions."

"Normally our customers purchase the premium plus license, rather than the standard one, which provides more options."

"I feel that the product is fairly priced."

"It is a bit pricey, considering the reliability problems. If the tool worked flawlessly, the price would be fair, even cheap."

"The licensing cost is for one year. There are not any hidden costs involved in the pricing model of the solution."

"As an MSP partner, I believe that the prices are fair."

"On a scale from one to ten, where one is cheap and ten is expensive, I rate the solution's pricing a four or five out of ten."

"They are more expensive than some of the others out there. We have gone away from their cloud due to pricing."