Arcserve UDP vs StorageCraft ShadowXafe [EOL] comparison

"The most valuable features are the replication to the cloud and the deduplication."

"The product provides instant and virtual standbys."

"This product is extremely user-friendly and it is capable of performing large-scale archive/backup (five+ years worth). It is easy to store, maintain, and check backups."

"The ease of use is the best feature of the product."

"It allows us to back up all the servers and centrally manage them."

"It's simple to set up."

"There are many backup options available in this solution. For example, you are able to do backups of servers, email, OST files, and users. This is a complete backup solution which is very good."

"I would recommend it if there is a general case."

"The most valuable feature is the backups."

"I like that they have some new devices that are simpler to use because they kind of tie right into the cloud."

"The solution can use a lot of bandwidth when the scheduling is not done, it should auto-schedule itself. For example, if there are 50 users connected in the network at 12 o'clock and the backup is not scheduled. At this time the network offices are going to have performance issues when it is doing a backup. Having a feature to auto-schedule a time when the network is not being used often would be beneficial."

"Based on my experience, whenever we need support, there are difficulties with communication when trying to resolve the issue."

"The only problem with the solution is that when I change the drive capacity, it has to do a full backup. It's a problem when I have five servers to backup. When I only want to change the size of the drive, I have to do a full backup that can take one week."

"Licensing can be quite difficult."

"We cannot restore each user's mailbox. Each user's mailbox should be independently restorable. Also, this solution is very slow. If you select all of the servers, it runs for a long time... It needs to be faster. Finally, If anything happens to one server we should be able to switch to another server."

"The support could be more knowledgeable and faster."

"It takes much time to verify and consolidate images for backups."

"The time to backup servers that sit in DMZ must be improved."

"StorageCraft ShadowXafe should improve the on-premises console management controls and protection and recovery."

"Their restoration protocols could be better. I pulled all my clients out of their cloud mostly because I wasn't confident that they could restore out of the cloud. This was backed up by friends who had been burned by stuff like that. We moved away because of the lack of resources to restore from a potential catastrophic failure. It's challenging, and in some cases, they couldn't do it because they didn't have enough resources. For example, if there was a major disaster, and everybody needed their images out of the cloud, they couldn't give them to everybody."

"It is a bit pricey, considering the reliability problems. If the tool worked flawlessly, the price would be fair, even cheap."

"The pricing is moderate."

"The price is based on the number of sockets. We use a four-socket price that includes two servers and the cost is $4,375."

"Pricing is most likely comparable."

"I do not work with the pricing or licensing issues of the solution for our organization."

"The retail fee is $1300 for a year for one server. Other than that, there is just the cost of your hardware."

"We only have the maintenance of three standard UDP licenses. Each license is 50 Euro. There are some additional costs for the storage and software but it has nothing to do with the UDP."

"I rate the product price a five on a scale of one to ten, where one is low price and ten is high price."

"They are more expensive than some of the others out there. We have gone away from their cloud due to pricing."