Arcserve UDP vs Quest Rapid Recovery [EOL] comparison

Why PeerSpot?

Arcserve and Quest Software are both solutions in the Backup and Recovery category. Additionally, 85% of Arcserve users are willing to recommend the solution, compared to 90% of Quest Software users who would recommend it.

Arcserve UDP

Read 44 Arcserve UDP reviews

7,102 Views
5,753 Comparison Views

85% willing to recommend

Quest Rapid Recovery [EOL]

Read 20 Quest Rapid Recovery [EOL] reviews

90% willing to recommend

Arcserve UDP

Quest Rapid Recovery [EOL]

Comparison Buyer's Guide

Download the report

Executive SummaryUpdated on Oct 26, 2025

Arcserve UDP and Quest Rapid Recovery [EOL] are both competing in the backup and recovery solutions market. Arcserve UDP seems to have the upper hand due to its comprehensive features, cost-effectiveness, and support for diverse environments.

Features: Arcserve UDP supports physical systems, boasts global deduplication, and offers cloud integration. It includes the virtual standby feature for immediate recovery and supports a variety of hybrid environments. Quest Rapid Recovery [EOL] offers speed and reliability, with features like mounting backups as drives for ease of access and replication efficiency. It provides robust point-in-time recovery options and simple user interface that enhances recovery operations.

Room for Improvement: Arcserve UDP could improve its integration with more cloud platforms and address the high RAM usage noted during deduplication. Simplifying backup configurations and enhancing Linux appliance support are areas needing attention. Quest Rapid Recovery [EOL] could improve its simultaneous support for physical and virtual environments, enhance traffic security, and increase backup speed and system responsiveness during large restores.

Ease of Deployment and Customer Service: Arcserve UDP supports diverse deployment types, including on-premises and hybrid cloud, but has mixed reviews for technical support, with delays and a lack of expertise in some regions noted. Quest Rapid Recovery [EOL] primarily offers on-premises deployment and is generally praised for its technical support, though some users experience delays and a lack of proactive solutions.

Pricing and ROI: Arcserve UDP is typically seen as reasonably priced and provides good value with features like global deduplication and robust cloud integration, leading to significant savings and a high ROI. Quest Rapid Recovery [EOL] is perceived as expensive for basic virtual backups, but it provides strong ROI through its deduplication and rapid recovery features, which are essential for minimizing downtime and improving efficiency.

To learn more, read our detailed Backup and Recovery Report (Updated: October 2026).

Buyer's Guide

Backup and Recovery

October 2026

Download the complete report

Helped 921,523 peers since 2012

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

Arcserve UDP

Average Rating

7.6

Reviews Sentiment

5.7

Number of Reviews

Ranking in other categories

Backup and Recovery (26th), Disaster Recovery (DR) Software (15th)

Quest Rapid Recovery [EOL]

Average Rating

8.8

Reviews Sentiment

5.6

Number of Reviews

Ranking in other categories

No ranking in other categories

Featured Reviews

Sergio Itikawa

Software Solutions Architect at SPEData

Has supported hybrid IT environments effectively and offers strong data protection

With Arcserve UDP, the most valuable feature is to improve persistent data, which I consider important. I use other products too, not only Arcserve UDP, as we use TrueNAS as well. Arcserve UDP improves the precision of data. I have utilized Arcserve UDP's data deduplication feature, and the data deduplication feature helps my storage efficiency significantly. I have used Arcserve UDP's continuous data protection. It is beneficial for operational continuity because we use it constantly and have no objections to Arcserve UDP technology; I think it is very good. Arcserve UDP's integration with multiple operating systems is very good and very efficient. This brings value for me since many of my clients have different operating systems like Windows and Linux; there is no problem. Regarding the deduplication and compression with Arcserve UDP, I think Arcserve UDP is still a solid solution that we primarily use.

Read full review

Ujwal Sawant

Technical Manager at Optimistic Technology Solutions Pvt Ltd

Reliable and efficient for our data backup needs

I would rate the easiness of the initial setup as an eight out of ten. During our initial setup of Quest Rapid Recovery, we encountered some smaller issues, mainly related to version compatibility and system changes. Setting up Quest Rapid Recovery was quick and done within a day. We started by ensuring the required prerequisites were in place. One server was dedicated to Rapid Recovery, and another acted as a proxy for communication. After installing the Rapid Recovery client on both servers and establishing communication, we configured settings and set up a backup schedule, deciding on file-level or full backups as needed. The process was straightforward, making the deployment efficient and completed within a day. One person with the right skills is all it takes for the deployment.

Read full review

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"It's an extraordinary product."

"The most valuable feature is the duplication."

"The ROI is very good because of the speed of the backup, so our IT staff don't waste time doing unnecessary work and can set up and focus on other tasks."

"Arcserve has a feature called virtual standby (VSB), which has been very helpful because I already have a hot standby copy of my critical infrastructure. If something breaks, I can spin up that virtual standby copy in less than five minutes and ensure that my data is available to everyone and that business continuity is maintained."

"Global deduplication is the best feature of this solution."

"I would recommend it if there is a general case."

"The solution has no limitations because it does backup for Linux and Windows."

"This solution offers one dashboard to manage the BC con, disaster recovery plan, DR solution, and backup as well as different licensing options, unlike other OEM products."

More Arcserve UDP pros

"I sleep well at night knowing that our systems are protected."

"The fact that it can take a snapshot of everything on a server and replicate it on another server in real-time is the most valuable feature."

"The most valuable feature is the disaster recovery process from the data center."

"It is very easy to use and very easy to manage. The fact that I can easily recover data is valuable. I don't use it much. The only way I have been using it is that sometimes, people ask to recover the data, which is a very easy process. It takes only a few minutes to get in and get the data from the server."

"The general backup for replication and virtual standby are the most valuable aspects; it does what it says it does and is a decent tool for not a big budget."

"You can go for this solution; it is a very dependable solution, and we can be confident that this recovery software is working very well."

"One feature I found that's the most valuable in Quest Rapid Recovery is the VM standby feature which is very useful for my current customer. The solution also has a great replication feature. The third most valuable feature in Quest Rapid Recovery is the five-minute RPO and the fifteen-minute RTO. The solution is also very user-friendly."

"The compression and deduplication features have helped to save on storage costs."

More Quest Rapid Recovery [EOL] pros

Cons

"The time to backup servers that sit in DMZ must be improved."

"The product requires too many VMs as intermediaries."

"The support could be more knowledgeable and faster."

"Licensing can be quite difficult."

"Bad. They delay completing the analysis of a problem and absence of contouring solution for unresolved problems."

"I had an issue with Arcserve UDP during the failover and the secondary machine didn't get back online, even though it ran automatically. I faced the issue during a crisis situation. However, I haven't faced such a problem again."

"Arcserve UDP is in the middle range of complexity. The interface can be developed a little bit more to be user-friendly."

"The technical support of the product is an area of concern where improvements are required."

More Arcserve UDP cons

"In terms of what needs improvement in Quest Rapid Recovery, though the solution is seamless, right now, they are just giving the software which means we'll need to arrange the hardware. If they can combine the appliance and software, that would be a great approach. In the next release of Quest Rapid Recovery, it would be great if they'd add a folder backup feature because only a snapshot backup feature is available at the moment."

"I don't really think that there is a whole lot that needs to be changed. It would be nice if you could deploy the agent without having to reboot. When I upgraded my core to the latest version, I also wanted to update all of my servers, but I had to put that off because I can't just shoot it out there. I have to make sure it is at a time when I can do a reboot right away."

"Sometimes, when we have certain batches for Windows, it needs to be restarted. When it's restarted, the service is configured as a delayed start. Sometimes, you need to wait too long until it rights itself, or you have to do it manually."

"You can only take a snapshot from a virtual environment. It should have the ability to take snapshots from both a virtual and physical environment."

"For the most part, it is really good in terms of flexibility and choice of recovery methods. What we found lacking was being able to back up virtual volumes that are clustered. We ran out of luck there. There should be an option for backing up clustered virtual volumes."

"It is expensive. If you do not need physical backups, it is expensive for basic virtual backups."

"The on-premises deployment model shouldn't have a maintenance fee. If there's going to be technical support, they need it to be free or it should be paid on upon adopting the solution."

"It's buggy. That's a big problem. We're arranging to get rid of it. We're going to switch to Veeam."

More Quest Rapid Recovery [EOL] cons

Pricing and Cost Advice

"The solution is priced well compared to other solutions."

"I do not work with the pricing or licensing issues of the solution for our organization."

"The price of StorageCraft ShadowProtect is competitive in the market."

"On a scale from one to ten, where one is cheap and ten is expensive, I rate the solution's pricing a four or five out of ten."

"The price is based on the number of sockets. We use a four-socket price that includes two servers and the cost is $4,375."

"I feel that the product is fairly priced."

"The pricing of the product can be considered to be reasonable enough for the Asian region."

"The solution is not very expensive, but it is not cheap."

More Arcserve UDP pricing and cost advice

"It's very expensive which is why I want to drop it. They charge us per core and we have a six-core server. It's expensive to pay for maintenance charges. I want to switch to something cheaper."

"It is a little expensive. However, I haven't compared it to other solutions. Being a nonprofit, it is always good to have nonprofit discounts on products."

"Its price is okay. It is reasonable in terms of the way it works."

"I believe the basic license comes with six terabytes, whereas a lot of the other ones are four terabytes. From the price point, it seemed a lot better than the comparative models, such as Datto, Barracuda, and some of the others. I believe Barracuda was about $15,000 for four terabytes, and Quest was around $12,000 for six terabytes. Pricing is based on the period. There is just the maintenance fee that you have to pay annually, or you can pay for a three-year or four-year contract. This includes Premier Support."

"The pricing is on the higher end."

"Licensing fees are based on the amount of data that you want to store, which is related to how many customers you want to cover."

"When I purchased the change to the license, it was $1,600. I think that was for changing the license. I don't believe that I had to purchase technical support in a while, so I must've bought maybe for five years, but I don't feel there was a huge cost involved in technical support. Its cost was definitely worth it because we've had a fantastic experience with them."

"I don't think the licensing for the product is very expensive."

More Quest Rapid Recovery [EOL] pricing and cost advice

See which vendors are best for you

Use our free recommendation engine to learn which Backup and Recovery solutions are best for your needs.

See recommendations

921,523 professionals have used our research since 2012.

Top Industries

By visitors reading reviews

Manufacturing Company

12%

Outsourcing Company

11%

Construction Company

11%

Computer Software Company

Outsourcing Company

16%

Manufacturing Company

10%

Comms Service Provider

Performing Arts

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

By reviewers
Company Size	Count
Small Business	25
Midsize Enterprise	9
Large Enterprise	9

By reviewers
Company Size	Count
Small Business	16
Midsize Enterprise	5
Large Enterprise	2

Questions from the Community

Major Differences Between These 4 Backup and Disaster Recovery Solutions?

Comparing the features of the four is not the right approach. You need to develop a list of requirements for backup and DR that are specific to your organization and then compare each of the four ...

See all answers

What is your experience regarding pricing and costs for StorageCraft ShadowProtect?

Regarding the setup cost for Arcserve UDP, it is significantly important, but the price is similar to all our options where clients need to have backup on-premises and replication in the cloud.

See all answers

What is your primary use case for StorageCraft ShadowProtect?

The main use case for this product is to backup repositories and persistent data. I use it for the finance industry and retail sectors. Retail is indeed my focus. Generally, this is for an SMB kind...

See all answers

Ask a question

Earn 20 points

Comparisons

Veeam Data Platform vs Arcserve UDP

Compared 8% of the time

Commvault Cloud vs Arcserve UDP

Compared 4% of the time

Acronis Cyber Protect vs Arcserve UDP

Compared 4% of the time

Arcserve Backup vs Arcserve UDP

Compared 3% of the time

Veritas Backup Exec vs Arcserve UDP

Compared 3% of the time

More Arcserve UDP Competitors

NAKIVO Backup & Replication vs Quest Rapid Recovery [EOL]

Compared 6% of the time

Rubrik vs Quest Rapid Recovery [EOL]

Compared 5% of the time

NetVault Plus vs Quest Rapid Recovery [EOL]

Compared 5% of the time

Veeam Data Platform vs Quest Rapid Recovery [EOL]

Compared 5% of the time

Iron Mountain Connect vs Quest Rapid Recovery [EOL]

Compared 4% of the time

More Quest Rapid Recovery [EOL] Competitors

Product Reports

Buyer's Guide

Arcserve UDP

November 2026

Download Arcserve UDP product report

Buyer's Guide

Quest Rapid Recovery [EOL]

October 2026

Download Quest Rapid Recovery [EOL] product report

Also Known As

StorageCraft ShadowProtect, StorageCraft Backup Analyzer

Dell AppAssure

Overview

Arcserve UDP provides comprehensive data protection with features like global deduplication, instant recovery, and virtual standby, supporting efficient backup and recovery across various environments.

Arcserve UDP is designed for seamless data protection and recovery, integrating efficiently across multiple platforms and environments. Its features like global deduplication and cloud integration enhance data protection strategies. The user-friendly interface allows for easy configuration, ensuring quick recovery and enhancing business continuity. While facing challenges in speed and outdated infrastructure compatibility, enhancements in disaster recovery, security, and licensing can improve user experience. Arcserve UDP supports a wide range of backup scenarios including server, file, and VM protection for on-premises and hybrid environments, ensuring reliable backup and recovery solutions.

What are the key features of Arcserve UDP?

Global Deduplication: Reduces storage requirements by eliminating duplicate data.
Instant Recovery: Provides immediate data access post-outage.
Virtual Standby: Enables rapid failover to minimize downtime.
Cross-Platform Support: Supports multiple OS for flexible deployment.
Cloud Integration: Seamlessly integrates with cloud services for expanded storage.
Compression & Replication: Enhances storage capabilities and data redundancy.

What benefits can users expect from Arcserve UDP?

Ease of Configuration: Simplifies setup and management, saving time.
Business Continuity: Ensures operational uptime through rapid recovery.
Cost Efficiency: Streamlines backup processes to reduce costs.
Data Protection: Offers robust features for comprehensive data safeguarding.
Virtualization Support: Optimizes backup strategies for virtual environments.
Flexibility: Adapts to diverse IT infrastructures and backup scenarios.

Arcserve UDP is widely implemented in industries like finance, manufacturing, and education for its ability to handle diverse backup scenarios without user intervention. Organizations rely on it for server, file, and VM backups, ensuring disaster recovery and continuous availability. Its decompression feature and support for virtualization and SQL database high availability meet the needs of demanding sectors, providing reliable data protection and cost-effective solutions.

Arcserve

Quest Rapid Recovery [EOL] provides easy-to-use backup and recovery capabilities, emphasizing granular recovery and point-in-time restoration with simple installation, data replication, and user-friendly navigation.

Quest Rapid Recovery [EOL] helps manage infrastructure environments with features supporting disk backup, archiving, VM standby, and replication. Despite limitations like sluggish GUI, lack of support for tape and Mac, and high memory use, users appreciate its real-time data replication and strong reliability. The tool is employed in on-prem deployments and aids in disaster recovery, protecting data across cloud and on-premise servers, securing databases, and facilitating quick recovery during failures.

What are Quest Rapid Recovery [EOL]'s key features?

Ease of Use: Simplifies operations with a user-friendly interface.
Granular Recovery: Allows detailed data retrieval.
Point-in-Time Restoration: Enables specific time data recovery.
Real-time Replication: Ensures up-to-date data replication.
Compression and Deduplication: Streamlines data management.

What benefits can users expect from Quest Rapid Recovery [EOL]?

Improved Storage Efficiency: Enhanced by archiving and disk backup support.
Flexibility: Utilizing VM standby and replication features.
Reliability: Offers fast emergency recovery with minimal admin burden.

Quest Rapid Recovery [EOL] is integral for industries requiring robust data protection, encompassing crucial server and database backups in compliance-focused environments with SQL databases and Hyper-V hosts, ensuring swift and dependable recovery solutions.

Quest Software

Sample Customers

ITPS, North Hertfordshire Homes, SEMIKRON, Kajaani University of Applied Sciences, Test Valley Borough Council, EK Services

PRIME aerostructures GmbH, Tamworth Regional Council, Rhondda Housing Association, Stadtwerke Pforzheim GmbH & Co., Guangdong Aiyingdao Childrens Department Store, Nspyre, Tarrant Technology Partners, CloudRunner

Find out what your peers are saying about Veeam Software, Hewlett Packard Enterprise, Dell Technologies and others in Backup and Recovery. Updated: October 2026.

DOWNLOAD NOW

921,523 professionals have used our research since 2012.

See our list of best Backup and Recovery vendors.

We monitor all Backup and Recovery reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.