Arcserve UDP vs Quest Rapid Recovery [EOL] comparison

Arcserve and Quest Software are both solutions in the Backup and Recovery category. Additionally, 85% of Arcserve users are willing to recommend the solution, compared to 90% of Quest Software users who would recommend it.

Arcserve UDP

Read 44 Arcserve UDP reviews

4,944 Views
4,104 Comparison Views

85% willing to recommend

Quest Rapid Recovery [EOL]

Read 20 Quest Rapid Recovery [EOL] reviews

90% willing to recommend

Arcserve UDP

Quest Rapid Recovery [EOL]

Comparison Buyer's Guide

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Executive SummaryUpdated on Oct 26, 2025

Arcserve UDP and Quest Rapid Recovery [EOL] are both competing in the backup and recovery solutions market. Arcserve UDP seems to have the upper hand due to its comprehensive features, cost-effectiveness, and support for diverse environments.

Features: Arcserve UDP supports physical systems, boasts global deduplication, and offers cloud integration. It includes the virtual standby feature for immediate recovery and supports a variety of hybrid environments. Quest Rapid Recovery [EOL] offers speed and reliability, with features like mounting backups as drives for ease of access and replication efficiency. It provides robust point-in-time recovery options and simple user interface that enhances recovery operations.

Room for Improvement: Arcserve UDP could improve its integration with more cloud platforms and address the high RAM usage noted during deduplication. Simplifying backup configurations and enhancing Linux appliance support are areas needing attention. Quest Rapid Recovery [EOL] could improve its simultaneous support for physical and virtual environments, enhance traffic security, and increase backup speed and system responsiveness during large restores.

Ease of Deployment and Customer Service: Arcserve UDP supports diverse deployment types, including on-premises and hybrid cloud, but has mixed reviews for technical support, with delays and a lack of expertise in some regions noted. Quest Rapid Recovery [EOL] primarily offers on-premises deployment and is generally praised for its technical support, though some users experience delays and a lack of proactive solutions.

Pricing and ROI: Arcserve UDP is typically seen as reasonably priced and provides good value with features like global deduplication and robust cloud integration, leading to significant savings and a high ROI. Quest Rapid Recovery [EOL] is perceived as expensive for basic virtual backups, but it provides strong ROI through its deduplication and rapid recovery features, which are essential for minimizing downtime and improving efficiency.

To learn more, read our detailed Backup and Recovery Report (Updated: June 2026).

Buyer's Guide

Backup and Recovery

June 2026

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Helped 899,125 peers since 2012

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

Arcserve UDP

Average Rating

7.6

Reviews Sentiment

5.7

Number of Reviews

Ranking in other categories

Backup and Recovery (29th), Disaster Recovery (DR) Software (17th)

Quest Rapid Recovery [EOL]

Average Rating

8.8

Reviews Sentiment

5.6

Number of Reviews

Ranking in other categories

No ranking in other categories

Featured Reviews

Sergio Itikawa

Software Solutions Architect at SPEData

Has supported hybrid IT environments effectively and offers strong data protection

With Arcserve UDP, the most valuable feature is to improve persistent data, which I consider important. I use other products too, not only Arcserve UDP, as we use TrueNAS as well. Arcserve UDP improves the precision of data. I have utilized Arcserve UDP's data deduplication feature, and the data deduplication feature helps my storage efficiency significantly. I have used Arcserve UDP's continuous data protection. It is beneficial for operational continuity because we use it constantly and have no objections to Arcserve UDP technology; I think it is very good. Arcserve UDP's integration with multiple operating systems is very good and very efficient. This brings value for me since many of my clients have different operating systems like Windows and Linux; there is no problem. Regarding the deduplication and compression with Arcserve UDP, I think Arcserve UDP is still a solid solution that we primarily use.

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Adam Augustín

Country Manager at Prianto Ltd

Granular recovery, replication is good and offers good speed

It is for any kind of company that uses their own servers. From a global perspective, our clients are small-sized companies. All the SMEs, compared to the Slovakian market, are quite small. It's a small market with small companies. They just want to enhance security and follow regulations It's…

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"Arcserve is user-friendly and allows us to back up all the servers and centrally manage them."

"It's an extraordinary product."

"We are satisfied with Arcserve UDP. The most important feature that we use and why we choose this product is the RHA feature."

"It is easy to use and is an all-around solution for the backup of the Windows/Linux/Hyper-V/VMware environments."

"Data store deduplication, which saves space on storage and time to backup."

"My advice to others is if they want a comprehensive solution where they can do backups of their servers, applications, emails, and user systems Arcserve is a good choice."

"The most valuable feature of StorageCraft ShadowProtect is the speed and the compression of the backups. The compressed backed-up files do not take up as much storage. Additionally, the incremental backups can be done in one minute and be backed up on a disc very fast."

"One of the things that I do like about it is that it has a very good deduplication feature."

More Arcserve UDP pros

"It is more fully integrated with the hypervisor, particularly with VMware solution, and it is simple to create replica sets to our VR site."

"Just knowing that the data is easily recoverable is our ROI. It definitely lowers risk."

"The most valuable feature is the disaster recovery process from the data center."

"The solution's most valuable aspect is its ability to back up a physical server to another physical or virtual server."

"Customer Service: So far, I've found both the online forums and Dell Community pages and the Dell knowledge base pretty extensive, and all our direct support with Dell techs has been quick and so far very helpful."

"Probably the point-in-time recovery is most valuable. The other piece that is really nice is that you can mount a whole server at any point in time. So, you can mount the server with all the drives to a Z drive or something like that. It will just mount it all up, and your data is accessible right there on one drive, which is nice."

"Definitely, the mount and recovery points are the most valuable, because if someone deletes a file or something, or if something gets corrupted, we can always revert back to an old change because our repository goes about a month back. The ability to roll back files and the ability to roll back servers is really important."

"Built-in encryption helps to secure our data as it travels from our on-site server to our off-site backup server."

More Quest Rapid Recovery [EOL] pros

Cons

"The support could be more knowledgeable and faster."

"The tool doesn't provide cloud integration in India."

"The product requires too many VMs as intermediaries."

"We used Arcserve as a backup solution, but it wasn't very flexible."

"What I have noticed is that UDP can support some test versions of the OS like Linux 6.0 and macOS also 10.0 and 12.0, but sometimes with customers that are using older infrastructure, the UDP doesn't support the infrastructure."

"The initial setup was complex, but with the help of our IT and engineering staff, it was quite straightforward."

"The high use of RAM memory is a headache for those who want to implement the system with all the resources in use."

"The time to backup servers that sit in DMZ must be improved."

More Arcserve UDP cons

"Most people may just find that it is undesirable to pay per call."

"When you do a full backup, all of the memory resources on the server are used, which is something that should be improved."

"Rapid Recovery can only backup the machine or disc, but it can't back up from folders, and files, and things like that."

"The terminology didn't seem easily available. When I go to the website, it is hard to search for things. You get all the articles, then you finally get the search button. They need the search at the top of the knowledge base. Then, on occasion, if you get an error message in the system, which is very important, it says, "Click here for more information," but I never get more information. The search engine doesn't find it or it is some weird error. It has never worked for me."

"There could be better space management for incremental data. When you use incremental data, the space in the appliance keeps on going up. There should be a better way to manage the space. You have to manage the incremental data to reduce the time."

"The archive feature is a little cryptic. I don't think that it is very understandable."

"It is quite surprising to me that the configuration cannot be backed up automatically, and I think that Rapid Recovery should have an option for scheduled configuration backup."

"For the most part, it is really good in terms of flexibility and choice of recovery methods. What we found lacking was being able to back up virtual volumes that are clustered. We ran out of luck there. There should be an option for backing up clustered virtual volumes."

More Quest Rapid Recovery [EOL] cons

Pricing and Cost Advice

"Normally our customers purchase the premium plus license, rather than the standard one, which provides more options."

"The solution is expensive."

"As an MSP partner, I believe that the prices are fair."

"The licensing cost is for one year. There are not any hidden costs involved in the pricing model of the solution."

"The solution is not very expensive, but it is not cheap."

"It is a bit pricey, considering the reliability problems. If the tool worked flawlessly, the price would be fair, even cheap."

"There is an annual license required for this solution and it is priced well."

"The pricing is moderate."

More Arcserve UDP pricing and cost advice

"It's very expensive which is why I want to drop it. They charge us per core and we have a six-core server. It's expensive to pay for maintenance charges. I want to switch to something cheaper."

"Its price is okay. It is reasonable in terms of the way it works."

"When I purchased the change to the license, it was $1,600. I think that was for changing the license. I don't believe that I had to purchase technical support in a while, so I must've bought maybe for five years, but I don't feel there was a huge cost involved in technical support. Its cost was definitely worth it because we've had a fantastic experience with them."

"It is a little expensive. However, I haven't compared it to other solutions. Being a nonprofit, it is always good to have nonprofit discounts on products."

"I believe the basic license comes with six terabytes, whereas a lot of the other ones are four terabytes. From the price point, it seemed a lot better than the comparative models, such as Datto, Barracuda, and some of the others. I believe Barracuda was about $15,000 for four terabytes, and Quest was around $12,000 for six terabytes. Pricing is based on the period. There is just the maintenance fee that you have to pay annually, or you can pay for a three-year or four-year contract. This includes Premier Support."

"Licensing fees are based on the amount of data that you want to store, which is related to how many customers you want to cover."

"I'm not aware of the exact cost of Quest Rapid Recovery because I'm from the technical team, but in general, the solution is quite competitive cost-wise."

"The pricing is on the higher end."

More Quest Rapid Recovery [EOL] pricing and cost advice

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Top Industries

By visitors reading reviews

Computer Software Company

12%

Construction Company

11%

Manufacturing Company

10%

Marketing Services Firm

Manufacturing Company

11%

Performing Arts

10%

Comms Service Provider

Financial Services Firm

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

By reviewers
Company Size	Count
Small Business	25
Midsize Enterprise	9
Large Enterprise	9

By reviewers
Company Size	Count
Small Business	16
Midsize Enterprise	5
Large Enterprise	2

Questions from the Community

Major Differences Between These 4 Backup and Disaster Recovery Solutions?

Comparing the features of the four is not the right approach. You need to develop a list of requirements for backup and DR that are specific to your organization and then compare each of the four ...

See all answers

What is your experience regarding pricing and costs for StorageCraft ShadowProtect?

Regarding the setup cost for Arcserve UDP, it is significantly important, but the price is similar to all our options where clients need to have backup on-premises and replication in the cloud.

See all answers

What needs improvement with StorageCraft ShadowProtect?

One area for improvement in Arcserve UDP is its capability to interact with other cloud servers. We faced challenges in capturing the data from these servers and had to subscribe to another applica...

See all answers

What is your experience regarding pricing and costs for Quest Rapid Recovery?

Dell solutions are approximately 30% to 35% more expensive than Veeam.

See all answers

What needs improvement with Quest Rapid Recovery?

The product is expensive.

See all answers

What is your primary use case for Quest Rapid Recovery?

We have sold some of the products to our customers, mainly to remove competitors like Veeam and also other appliances that do not have the whole package integrated into just one appliance.

See all answers

Comparisons

Veeam Data Platform vs Arcserve UDP

Compared 9% of the time

Acronis Cyber Protect vs Arcserve UDP

Compared 4% of the time

Commvault Cloud vs Arcserve UDP

Compared 4% of the time

Rubrik vs Arcserve UDP

Compared 3% of the time

Veritas Backup Exec vs Arcserve UDP

Compared 3% of the time

More Arcserve UDP Competitors

NetVault Plus vs Quest Rapid Recovery [EOL]

Compared 8% of the time

Acronis Cyber Protect vs Quest Rapid Recovery [EOL]

Compared 8% of the time

Veeam Data Platform vs Quest Rapid Recovery [EOL]

Compared 7% of the time

NAKIVO Backup & Replication vs Quest Rapid Recovery [EOL]

Compared 7% of the time

Iron Mountain Connect vs Quest Rapid Recovery [EOL]

Compared 7% of the time

More Quest Rapid Recovery [EOL] Competitors

Product Reports

Buyer's Guide

Arcserve UDP

June 2026

Download Arcserve UDP product report

Buyer's Guide

Quest Rapid Recovery [EOL]

May 2026

Download Quest Rapid Recovery [EOL] product report

Also Known As

StorageCraft ShadowProtect, StorageCraft Backup Analyzer

Dell AppAssure

Overview

Arcserve UDP provides comprehensive data protection with features like global deduplication, instant recovery, and virtual standby, supporting efficient backup and recovery across various environments.

Arcserve UDP is designed for seamless data protection and recovery, integrating efficiently across multiple platforms and environments. Its features like global deduplication and cloud integration enhance data protection strategies. The user-friendly interface allows for easy configuration, ensuring quick recovery and enhancing business continuity. While facing challenges in speed and outdated infrastructure compatibility, enhancements in disaster recovery, security, and licensing can improve user experience. Arcserve UDP supports a wide range of backup scenarios including server, file, and VM protection for on-premises and hybrid environments, ensuring reliable backup and recovery solutions.

What are the key features of Arcserve UDP?

Global Deduplication: Reduces storage requirements by eliminating duplicate data.
Instant Recovery: Provides immediate data access post-outage.
Virtual Standby: Enables rapid failover to minimize downtime.
Cross-Platform Support: Supports multiple OS for flexible deployment.
Cloud Integration: Seamlessly integrates with cloud services for expanded storage.
Compression & Replication: Enhances storage capabilities and data redundancy.

What benefits can users expect from Arcserve UDP?

Ease of Configuration: Simplifies setup and management, saving time.
Business Continuity: Ensures operational uptime through rapid recovery.
Cost Efficiency: Streamlines backup processes to reduce costs.
Data Protection: Offers robust features for comprehensive data safeguarding.
Virtualization Support: Optimizes backup strategies for virtual environments.
Flexibility: Adapts to diverse IT infrastructures and backup scenarios.

Arcserve UDP is widely implemented in industries like finance, manufacturing, and education for its ability to handle diverse backup scenarios without user intervention. Organizations rely on it for server, file, and VM backups, ensuring disaster recovery and continuous availability. Its decompression feature and support for virtualization and SQL database high availability meet the needs of demanding sectors, providing reliable data protection and cost-effective solutions.

Arcserve

Quest Rapid Recovery [EOL] provides easy-to-use backup and recovery capabilities, emphasizing granular recovery and point-in-time restoration with simple installation, data replication, and user-friendly navigation.

Quest Rapid Recovery [EOL] helps manage infrastructure environments with features supporting disk backup, archiving, VM standby, and replication. Despite limitations like sluggish GUI, lack of support for tape and Mac, and high memory use, users appreciate its real-time data replication and strong reliability. The tool is employed in on-prem deployments and aids in disaster recovery, protecting data across cloud and on-premise servers, securing databases, and facilitating quick recovery during failures.

What are Quest Rapid Recovery [EOL]'s key features?

Ease of Use: Simplifies operations with a user-friendly interface.
Granular Recovery: Allows detailed data retrieval.
Point-in-Time Restoration: Enables specific time data recovery.
Real-time Replication: Ensures up-to-date data replication.
Compression and Deduplication: Streamlines data management.

What benefits can users expect from Quest Rapid Recovery [EOL]?

Improved Storage Efficiency: Enhanced by archiving and disk backup support.
Flexibility: Utilizing VM standby and replication features.
Reliability: Offers fast emergency recovery with minimal admin burden.

Quest Rapid Recovery [EOL] is integral for industries requiring robust data protection, encompassing crucial server and database backups in compliance-focused environments with SQL databases and Hyper-V hosts, ensuring swift and dependable recovery solutions.

Quest Software

Sample Customers

ITPS, North Hertfordshire Homes, SEMIKRON, Kajaani University of Applied Sciences, Test Valley Borough Council, EK Services

PRIME aerostructures GmbH, Tamworth Regional Council, Rhondda Housing Association, Stadtwerke Pforzheim GmbH & Co., Guangdong Aiyingdao Childrens Department Store, Nspyre, Tarrant Technology Partners, CloudRunner

Find out what your peers are saying about Veeam Software, Hewlett Packard Enterprise, Rubrik and others in Backup and Recovery. Updated: June 2026.

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