Try our new research platform with insights from 80,000+ expert users

Alcatel-Lucent OmniTouch Contact Center vs DIGITAL CX comparison

The compared Alcatel-Lucent Enterprise and RingCentral solutions aren't in the same category. Alcatel-Lucent Enterprise is ranked #14 in CCP , and holds a 0.8% mindshare in the category. RingCentral is ranked #16 in CEM , with an average rating of 9.0, and holds a 0.7% mindshare. Additionally, 100% of RingCentral users are willing to recommend the solution.
Alcatel-Lucent OmniTouch Co...
  • 73 Views
  • 27 Comparison Views
DIGITAL CX
Read 1 DIGITAL CX review
  • 87 Views
  • 20 Comparison Views
100% willing to recommend
 

Comparison Buyer's Guide

Download the report
Executive Summary
We performed a comparison between Alcatel-Lucent OmniTouch Contact Center and DIGITAL CX based on real PeerSpot user reviews.

Find out what your peers are saying about Amazon Web Services (AWS), Five9, Genesys and others in Contact Center Platforms.

DOWNLOAD THE COMPLETE REPORT
To learn more, read our detailed Contact Center Platforms Report (Updated: June 2025).
Buyer's Guide
Contact Center Platforms
June 2025
Download the complete report
Helped 857,028 peers since 2012

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

Alcatel-Lucent OmniTouch Co...
Average Rating
0.0
Number of Reviews
0
Ranking in other categories
Contact Center Platforms (14th)
DIGITAL CX
Average Rating
9.0
Reviews Sentiment
6.8
Number of Reviews
1
Ranking in other categories
Customer Communications Management (CCM) (3rd), Customer Experience Management (16th), Social CRM (9th)
 

Mindshare comparison

Alcatel-Lucent OmniTouch Contact Center and DIGITAL CX aren’t in the same category and serve different purposes. Alcatel-Lucent OmniTouch Contact Center is designed for Contact Center Platforms and holds a mindshare of 0.8%, up 0.6% compared to last year.
DIGITAL CX, on the other hand, focuses on Customer Experience Management, holds 0.7% mindshare, down 1.4% since last year.
Contact Center Platforms
Customer Experience Management
 

Featured Reviews

Use Alcatel-Lucent OmniTouch Contact Center?
Share your opinion
reviewer1295121 - PeerSpot reviewer
Advanced VoIP functions that scales well and integrates AI
I am primarily working with Zoom products, including Zoom Video, Zoom Phone, Zoom Rooms, Zoom Webinar, and Zoom Contact Center. I also have experience with RingCentral, where I have helped customers with their phone system and resolving configuration issues RingCentral has a good implementation…
Read full review
report
See which vendors are best for you
Use our free recommendation engine to learn which Contact Center Platforms solutions are best for your needs.
See recommendations
857,028 professionals have used our research since 2012.
 

Questions from the Community

Ask a question
Earn 20 points
What is your experience regarding pricing and costs for DIGITAL CX?
Pricing on RingCentral can be confusing due to numerous surcharges and fees, making it important to consider all fees for a true comparison with other services. Zoom, however, is more competitive a...
See all answers
What needs improvement with DIGITAL CX?
RingCentral could improve by incorporating more advanced AI functionalities, as Zoom currently has AI integrated across their products.
See all answers
What is your primary use case for DIGITAL CX?
I am primarily working with Zoom products, including Zoom Video, Zoom Phone, Zoom Rooms, Zoom Webinar, and Zoom Contact Center. I also have experience with RingCentral, where I have helped customer...
See all answers
 

Comparisons

Alcatel-Lucent OpenTouch Customer Service vs Alcatel-Lucent OmniTouch Contact Center Logo
Alcatel-Lucent OpenTouch Customer Service vs Alcatel-Lucent OmniTouch Contact Center
Compared 100% of the time
More Alcatel-Lucent OmniTouch Contact Center Competitors
No data available
 

Product Reports

Buyer's Guide
Contact Center Platforms
June 2025
Alcatel-Lucent OmniTouch Contact Center reportDownload Alcatel-Lucent OmniTouch Contact Center product report
Buyer's Guide
Customer Experience Management
June 2025
DIGITAL CX reportDownload DIGITAL CX product report
 

Also Known As

Alcatel Lucent OmniTouch Contact Center, OmniTouch Contact Center, OmniTouch CC
Dimelo, a Ring Central Company
 

Overview

A scalable and reliable contact center solution for up to 7,000 agents. The ideal solution for companies with contact centers that are mainly driven by inbound voice interactions, the Alcatel-Lucent OmniTouch Contact Center (CC) addresses installations of all types and sizes, from small to large capacities.

Alcatel-Lucent Enterprise
Connect with customers across 20+ digital touchpoints like the web, social media, messaging apps, review platforms and your custom channels.
RingCentral
 

Sample Customers

Blickle and Scherer, Loughborough University, CSF Inox, Caritas Speyer
Orange, SCNF, AXA, Total, Cdiscount, DB, PMU, Ooredoo, Telenor, BNP...
Buyer's Guide
Contact Center Platforms
June 2025
Download Free Report
Find out what your peers are saying about Amazon Web Services (AWS), Five9, Genesys and others in Contact Center Platforms. Updated: June 2025.
DOWNLOAD NOW
857,028 professionals have used our research since 2012.

We monitor all Contact Center Platforms reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.