Agiloft Service Desk Suite and BMC FootPrints Service Core compete in the service desk operations category. Agiloft is perceived to have an edge in affordability and customization, while BMC FootPrints offers a robust feature set and integration capabilities.
Features: Agiloft offers flexible customization options, extensive automation capabilities, and adaptability without complex coding. BMC FootPrints is known for its comprehensive service management capabilities, extensive integration options, and a richer catalog of built-in features suitable for enterprise requirements.
Ease of Deployment and Customer Service: Agiloft provides straightforward cloud-based deployment and responsive customer support, fostering quick setup and high user satisfaction. BMC FootPrints offers both on-premises and cloud deployment to meet specific hosting requirements and provides flexibility in deployment with professional support services.
Pricing and ROI: Agiloft is recognized for competitive pricing and high return on investment due to customization features and efficient deployment. BMC FootPrints may have a higher initial setup cost but delivers significant ROI with its robust features ideal for businesses leveraging its extensive capabilities.
Top rated by analysts and users
Awarded “Best Overall Value” three years in a row by Info-Tech Research Group
What we can do for you
Workflow automation guides Help Desk technicians or Support Staff through your preferred processes, tracks performance and proactively escalates issues before they become problems.
Dashboards, reports, and charts show turnaround times, staff productivity and overdue tickets at a glance. So you can plan and respond effectively.
Eliminate errors and duplication of effort by integrating information used by multiple processes in a centralized repository.
With a 24/7 self-service portal, users are able to report issues or request services online. A dynamic knowledge base with FAQ, and full text search, provides answers to common issues.
Provide real-time service for critical issues and convert chat transcripts into tickets with one click. LogMeIn Rescue or Bomgar integration enables fast and effective remote support.
Improve staff productivity with easily customized home pages that allow IT staff to work the way they like and see the information most important to them.
Available via historical snapshots that display the entire record as it existed at any point in time and configurable audit logs.
Through configurable ticket assignment and escalation rules that alert you to blockages and proactively escalate issues when necessary.
With multi-language functionality and follow-the-sun case assignment that can be customized for the working hours of different teams.
“Agiloft is one of the most caring and responsive vendors that I have ever worked with”
— Dave Ross, Cal Poly
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What Makes Us Different
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