Adobe Commerce vs SAP Commerce Cloud vs Salesforce Commerce Cloud comparison

Adobe and Salesforce are both solutions in the eCommerce Platforms category. Adobe is ranked #4 with an average rating of 8.3, while Salesforce is ranked #1 with an average rating of 8.3. Adobe holds a 12.8% mindshare in P, compared to Salesforce’s 13.4% mindshare. Additionally, 85% of Adobe users are willing to recommend the solution, compared to 89% of Salesforce users who would recommend it.

Adobe Commerce

Read 27 Adobe Commerce reviews

1,719 Views
1,702 Comparison Views

85% willing to recommend

Salesforce Commerce Cloud

Read 32 Salesforce Commerce Cloud reviews

2,160 Views
2,138 Comparison Views

89% willing to recommend

SAP Commerce Cloud

Read 19 SAP Commerce Cloud reviews

2,515 Views
2,490 Comparison Views

73% willing to recommend

Adobe Commerce

Salesforce Commerce Cloud

SAP Commerce Cloud

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Executive Summary

We performed a comparison between Adobe Commerce, Salesforce Commerce Cloud, and SAP Commerce Cloud based on real PeerSpot user reviews.

Find out what your peers are saying about Salesforce, SAP, Shopify and others in eCommerce Platforms.

To learn more, read our detailed eCommerce Platforms Report (Updated: July 2025).

Buyer's Guide

eCommerce Platforms

July 2025

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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Mindshare comparison

As of August 2025, in the eCommerce Platforms category, the mindshare of Adobe Commerce is 12.8%, down from 13.2% compared to the previous year. The mindshare of Salesforce Commerce Cloud is 13.4%, down from 14.8% compared to the previous year. The mindshare of SAP Commerce Cloud is 11.8%, down from 19.2% compared to the previous year. It is calculated based on PeerSpot user engagement data.

eCommerce Platforms

Featured Reviews

Vasanth Kumar Sabaapathi

Senior Lead Architect at a manufacturing company with 1,001-5,000 employees

Offers real-time data fetching for e-commerce businesses along with effortless maintenance and excellent tech support

The initial setup is not straightforward, as it varies depending on the business use cases. If experienced professionals are handling the deployment then there are not many obstacles. I would rate the initial setup of Adobe Commerce as nine out of ten. At our company, we work with the cloud version of Adobe Commerce. We used a Waterfall model in our organization, deriving standard SDLC life cycle processes to deploy Adobe Commerce. The solution's initial deployment took around eight months in our company. As part of the initial setup, 11 professionals were required from our company team. The product can be maintained effortlessly.

Read full review

Vijay Subramanyam

Delivery Head at cblsolutions

Offers seamless integrations and effective architecture for retail operations

Salesforce Commerce Cloud offers effective architecture, ease of integration with third-party systems, and environments to test web store functionalities. Users can manage the site independently with the administration panel and benefit from features like easy marketing submissions, discount codes, and integration with Apple Pay and Bazaarvoice for reviews. The platform is also robust, with managed infrastructure by Salesforce.

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Saleem Shar

Managing Consultant at Systems Limited

Easy to set up, and extremely scalable, but is expensive

The solution is complex due to the rapid development of new features in SAP Commerce, which requires the changing of older technologies and migration to new ones. This makes the process quite complex, especially when migrating from one version to another. For example, I have been using SAP Commerce versions 18 and 19.

Read full review

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"Magento has changed over the years, but one of the most interesting aspects is that it gets the job done, and a vast community of experts is knowledgeable about the solution."

"The platform allows us to easily integrate with service vendors, such as delivery services and payment systems."

"On the plus side, when you build everything from scratch in Magento, you can do magic with it."

"It provides AI features, including a tool called Insight for AI-driven product recommendations."

"The product can be maintained effortlessly."

"The most valuable feature of the solution is its ease of integration with any upfront platform or CMS solution."

"Magento provides a strong backing, meaning it can handle the order processing, customer management, configuration, third party payment integration, and shipping matters. There is a standard, very well set up architecture already present in Magento that helps them set up their online shops with much precision. Clients can see their reports, their daily sales, their best selling products, and their best buying customers so that they can target them through mails or just follow up with them. These are the main default features which make Magento so attractive."

"The ecosystem includes thousands of vendors who are providing third-party add-ons."

More Adobe Commerce pros

"The features that are core to Salesforce including documentation and the variety of integrations available are most valuable."

"It is a very flexible solution."

"There is a good community of developers for the platform."

"I wouldn't say they have artificial intelligence, as it's not really AI, however, the data analysis that they provide to you is good."

"Salesforce offers the best features and functionality, which are developed and refined over many years to provide a highly customized e-commerce experience."

"Not having to worry about maintaining one's own infrastructure."

"Commerce Cloud's best features include sales service and cloud marketing."

"The solution is quite stable."

More Salesforce Commerce Cloud pros

"The tool has good performance."

"We like that this solution gives our B2B clients a lot of functionality straight 'out of the box', meaning that they don't need to carry out a lot of configuration to be able to use it."

"Hybris Commerce's most valuable feature is the simple integration with ERP."

"Hybris offers a platform designed for speed."

"The tool supports multiple currencies."

"SAP Hybris provides us with all of the e-commerce features that a client could need."

"Its dashboards, business features, and user-friendliness of a lot of business interfaces are valuable. We work on B2B projects, and it is the most efficient software solution for B2B. The B2B accelerator is very much appreciated by our customers because it has some use cases that are ready for production. For some projects, we proposed the SAP Hybris solution because it was sufficient for use cases related to product management and data quality. With other e-commerce platforms, we would have needed integration with another product information management software."

"We have found the B2B, B2C and D2C very valuable."

More SAP Commerce Cloud pros

Cons

"The performance is a bottleneck in Magento and there is a lot of room for improvement in this regard."

"The analytics are good but there is room for improvement. There are some limitations due to new regulations causing customer data time delays."

"The product needs to improve its security. Also, they need to improve B2B features."

"The data analysis could be improved. The data that you receive whenever you go into the backend of the platform for the analysis is very simple and basic, it could be a little more sophisticated in order to be closer to the client. The data analysis and intelligence of the platform could be better."

"I am still playing around and trying to catch up with the latest version to understand all the features, but I do feel that its CMS can be much more streamlined. They provide a what-you-see-is-what-you-get editor, which many customers prefer, but based on the implementations that I have done for more than seven years, I have seen that many times, it is run by the marketing team, and they don't find it very comfortable to use. They feel uncomfortable managing and changing the content. As a business user, you need to have at least basic knowledge of HTML, which you cannot expect from all marketing teams. Some companies or organizations have that competency, but many organizations, especially in the Middle East, have a very small team, so it becomes quite difficult for them. This is a common challenge that I have seen across the platforms. Magento is better and easier than Oracle Commerce Cloud, but Shopify is much easier than Magento. A layman or my 10-year-old kid can go ahead and set up a store in Shopify in probably 45 minutes, which is not the case with Magento. Elasticsearch has really been a pain. It takes a toll on the performance. Starting with version 2.4, Magento requires Elasticsearch, which has been causing a lot of serious performance issues. We had a client in the US who was running a promo, and they lost a subsequent number of orders over one and a half hours. They were on the enterprise platform, not open-source. The team had to open a ticket with Magento. Its performance needs to be upgraded, or some kind of guidelines have to be provided for the setup. It looks like even Magento has no clue. When you go through the answers given in the online community, it seems that in spite of having the hardware configurations that they suggest, it is not performing at the optimal level. It should also have a better way to measure performance. Performance measuring has to be much easier. Many times, we see CPU utilization going up and down. We see spikes without any reason. Therefore, we need a better performance management system."

"Magneto is monolithic in character, making it difficult for us to scale up very high quickly on the content side."

"The solution takes a huge amount of time to complete the root cause analysis."

"More technical knowledge is required to keep a Magento website running smoothly compared to many other platforms like OpenCart."

More Adobe Commerce cons

"The back office of Salesforce could be more user-friendly."

"The dashboards for this solution could be improved."

"In the next release, Commerce Cloud should add CRM dashboards."

"Salesforce's technical support is not as good as Elastic Path."

"It is similar to ATG, but some features can be exchanged between the 2."

"There is space to have better communication with other kinds of platforms."

"The solution should have more and faster reporting, as well as better performance."

"The connection with Marketing Cloud should be improved."

More Salesforce Commerce Cloud cons

"Hybris is not currently using microservices."

"The WCS management or content management is not that great."

"The solution is complex due to the rapid development of new features in SAP Commerce, which requires the changing of older technologies and migration to new ones."

"We would like to be able to easily add functionality to the CMS, such as instant messaging. This would make is much more usable, especially in B2C scenarios."

"The support team should improve the response time."

"In terms of what could be improved, I would say the product search. There will be multiple criteria to search products and there will be a number of products in different categories. The question is how soon can I find the product which I'm looking for. The search can be improved."

"The stack needs to be improved; they need to start using more new technologies."

"It is very expensive to implement, which is why many companies who can't afford would normally move to Salesforce or Magento."

More SAP Commerce Cloud cons

Pricing and Cost Advice

"We transitioned from the platform's commercial license to the open-source version, which helped optimize costs without affecting our sales."

"This solution is cheaper than some of its competitors. However, the price depends on which country you are in. In some countries, such as Greece or some Southeastern European countries, the price for the client can be expensive."

"The price of the solution increased after Adobe acquired Magento. At this point, we know the price of Magento and SAP, and while they may have lower entry tickets, they are ultimately comparable."

"Many implementations were open-source. We also had a couple of enterprise-level implementations, but I didn't have visibility on the licensing cost."

"The cost of implementation is cheap compared to other solutions."

"The product offers an open-source version, which is free. There are licensing options for Adobe Commerce's cloud version."

"I don't know how much the solution costs per user, but I know it's our biggest cost in the company."

"The licensing of Salesforce Commerce Cloud is something that will depend on the customer's usability. For us as a company, we are in a position where we will be paying the premium for licensing. If we go to the customer who is seeking a B2C solution quickly, we will definitely look at the pricing when it comes to the user base and receive good discounts. Discount is something that depends on the volume and that is where we need to work on. It is a little sensitive market when it comes to licensing procurement. There are some good competitors."

"Salesforce is not a cheap solution."

"The product is expensive."

"The licensing works on a per-user basis."

"The pricing is fairly reasonable."

"I think price-wise, it's a little bit expensive. It can be made cheaper for smaller businesses. I understand that for larger businesses, it can be a payable amount. But for medium to smaller, it is kind of costly, and it might be difficult for them to pay."

"Initially when we installed Salesforce, we thought that it was a bit pricey, but I think for the value that we're getting, it’s suitable."

More Salesforce Commerce Cloud pricing and cost advice

"This is an expensive solution."

"SAP Hybris is expensive, which is why only the large clients use it. At the same time, I think that the return on investment warrants it."

"The solution is very expensive in Turkey."

"The solution is expensive."

"I don't know the cost, but it can be expensive."

"The product is expensive. I would rate its price a seven out of ten. The solution's licensing is yearly."

"The price is quite high."

"The price is too high."

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Comparison Review

it_user9726

Architect at Sapient

Oct 5, 2013

WCS vs Hybris vs ATG - Feature Smackdown

They say "Beauty is in the eyes of the beholder", so if you are a purist in one of these technologies you would probably never agree to my comparison matrix, However these are my personal opinion, From my experience standpoint I have longest exposure to WCS Commerce Suite and the least with ATG…

Read full review

Top Industries

By visitors reading reviews

Computer Software Company

22%

Manufacturing Company

Healthcare Company

Financial Services Firm

Computer Software Company

16%

Manufacturing Company

11%

Retailer

11%

Financial Services Firm

10%

Computer Software Company

15%

Manufacturing Company

14%

Retailer

Hospitality Company

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

Questions from the Community

What do you like most about Magento?

The customization capabilities of Adobe Commerce are great.

See all answers

What needs improvement with Magento?

The limited availability of experienced developers can make the product costly to maintain.

See all answers

What is your primary use case for Magento?

At our company, we use Adobe Commerce to support a couple of system integrations. The solution is used for real-time ...

See all answers

What do you like most about Salesforce Commerce Cloud?

The product is easy to use.

See all answers

What is your experience regarding pricing and costs for Salesforce Commerce Cloud?

I am not involved in the pricing or licensing details, so I cannot provide specific insights into the setup costs.

See all answers

What needs improvement with Salesforce Commerce Cloud?

One of the main points for improvement right now is still the user interface, the front end of Salesforce, because I ...

See all answers

What do you like most about SAP Hybris Commerce?

The user interface can be customized.

See all answers

What needs improvement with SAP Hybris Commerce?

The main issue for improvement with SAP Commerce Cloud is the UX/UI and the fact that it's difficult to change it bec...

See all answers

What is your primary use case for SAP Hybris Commerce?

My main use case is B2B commerce where we work on design improvement and new functionalities that the platform doesn'...

See all answers

Comparisons

Oracle ATG vs Adobe Commerce

Compared 11% of the time

Shopify vs Adobe Commerce

Compared 10% of the time

HCL Digital Commerce vs Adobe Commerce

Compared 9% of the time

Spryker Systems vs Adobe Commerce

Compared 6% of the time

OroCommerce vs Adobe Commerce

Compared 5% of the time

More Adobe Commerce Competitors

Oracle ATG vs Salesforce Commerce Cloud

Compared 18% of the time

Shopify vs Salesforce Commerce Cloud

Compared 13% of the time

HCL Digital Commerce vs Salesforce Commerce Cloud

Compared 8% of the time

Oracle Commerce Cloud vs Salesforce Commerce Cloud

Compared 6% of the time

Intershop vs Salesforce Commerce Cloud

Compared 5% of the time

More Salesforce Commerce Cloud Competitors

Shopify vs SAP Commerce Cloud

Compared 12% of the time

HCL Digital Commerce vs SAP Commerce Cloud

Compared 11% of the time

Oracle ATG vs SAP Commerce Cloud

Compared 9% of the time

Oracle Commerce Cloud vs SAP Commerce Cloud

Compared 9% of the time

Bigcommerce vs SAP Commerce Cloud

Compared 6% of the time

More SAP Commerce Cloud Competitors

Product Reports

Buyer's Guide

Adobe Commerce

August 2025

Download Adobe Commerce product report

Buyer's Guide

Salesforce Commerce Cloud

July 2025

Download Salesforce Commerce Cloud product report

Buyer's Guide

SAP Commerce Cloud

July 2025

Download SAP Commerce Cloud product report

Also Known As

Magento, EPiServer Digital Commerce

Demandware

SAP Hybris Commerce, Hybris

Overview

Adobe Commerce offers IT teams a versatile solution to effortlessly launch personalized commerce experiences while ensuring security and speed, all without starting from scratch. It provides a solid foundation of commerce functionality that allows businesses to swiftly enter the market with confidence. With pre-configured composable services, businesses can easily deploy and integrate these services to enhance their commerce foundation. The platform also supports the creation and integration of secure and scalable applications that extend native capabilities and seamlessly integrate with third-party solutions in a serverless PCI-compliant environment. Thanks to App Builder tools, customization becomes more accessible, reducing the overall cost of ownership.

For commerce teams, Adobe Commerce provides a dynamic platform that adapts as customer needs evolve. It enables omnichannel personalization through commerce data, delivering personalized content, promotions, recommendations, and site search through advanced AI and machine learning. This translates to an increased reach to new markets, brands, or business models. The platform empowers users with business-specific, user-friendly tools infused with AI capabilities, thereby enhancing marketing and merchandising efforts. Moreover, businesses can expand their commerce capabilities further by choosing from a vast array of free and premium apps and extensions available in the Commerce Marketplace, covering everything from back-office integrations to customer experience solutions, making it a comprehensive and flexible commerce solution.

Adobe

Salesforce Commerce Cloud offers scalable and customizable eCommerce solutions ideal for consumer packaged goods and retail businesses, featuring robust CRM and order management capabilities.

Salesforce Commerce Cloud is a dynamic eCommerce platform known for its strong mobile support and seamless third-party integrations. It enables businesses to personalize user experiences and efficiently manage leads and opportunities. Despite facing challenges with integration and pricing for small businesses, its scalability and partner ecosystem make it highly adaptable for diverse needs.

What are Salesforce Commerce Cloud's key features?

Mobile Support: Excellent functionality on mobile devices.
Third-Party Integrations: Enables seamless addition of external tools.
Customization: Facilitates easy alterations to meet business needs.
Scalability: Grows alongside business expansions.
Robust Reporting: Provides comprehensive data insights.
Intuitive Administration: Simplifies management tasks.

What benefits should users look for in reviews?

Enhanced Customer Experience: Provides personalized and adaptive interactions.
Streamlined Operations: Supports efficient lead and opportunity management.
Comprehensive Support: Offers multilingual and integrable capabilities.
Extensive Ecosystem: Leverages a broad partner network for added functionalities.

Salesforce Commerce Cloud is widely implemented in sectors like retail and consumer packaged goods for its CRM functionalities, customized order management, and automation capabilities. Businesses utilize it to create omnichannel platforms and tailored user experiences, especially benefitting financial, insurance, and banking services through its integrability.

Salesforce

SAP Commerce Cloud, SAP's e-commerce platform, is designed to empower businesses to establish reliable and scalable online stores. Emphasizing innovation at scale, it utilizes enterprise-wide data to enhance profitability and customer satisfaction. The platform focuses on delivering connected, insightful, and adaptable shopping experiences through feature-rich and scalable solutions. Businesses leveraging SAP Commerce Cloud can anticipate driving profitable outcomes, ensuring a seamless shopping journey, and harnessing data for informed decision-making. For a deeper understanding, the website delves into specific functionalities such as product content management, experience management, order management, and integration with other SAP solutions and third-party applications.

SAP

Sample Customers

Magento has over 200,000 customers worldwide, including Bjorn Borg, Heath Ceramics, Harper's Bazaar, Kidstuff, International Military Antiques, Gifts That Gives, and Rovio Entertainment Ltd.

Adidas, Amercian Golf, Brooks, Browns, Burton, Butlers, Clarins Paris, ColeHaan, Columbia, Converse, Deckers, Hurley, Kate Spade, Labelux, Lacoste, Lush, Mothercare

NHS 24

Find out what your peers are saying about Salesforce, SAP, Shopify and others in eCommerce Platforms. Updated: July 2025.

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