3CX Live Chat vs Qrystal comparison

3CX and Voipfuture are both solutions in the Hosted and Cloud Based VoIP category. 3CX is ranked #3 with an average rating of 8.0, while Voipfuture is ranked #4 with an average rating of 10.0. Additionally, 91% of 3CX users are willing to recommend the solution, compared to 100% of Voipfuture users who would recommend it.

3CX Live Chat

Read 55 3CX Live Chat reviews

1,525 Views
183 Comparison Views

91% willing to recommend

Qrystal

Read 2 Qrystal reviews

50 Views
48 Comparison Views

100% willing to recommend

3CX Live Chat

Qrystal

Comparison Buyer's Guide

Download the report

Executive SummaryUpdated on Dec 21, 2025

3CX Live Chat and Qrystal compete in the customer service software market. 3CX Live Chat holds an advantage in pricing and support, appealing to cost-conscious buyers, while Qrystal has an edge with its superior features, ideal for users who need detailed functionality.

Features: 3CX Live Chat is known for live chat capabilities, easy integration, and call management. Qrystal offers customization options and advanced analytics to businesses needing insights.

Ease of Deployment and Customer Service: 3CX Live Chat offers quick setup and efficient support to minimize downtime. Qrystal's complex deployment is supplemented by strong post-deployment support.

Pricing and ROI: 3CX Live Chat provides an affordable setup with good ROI, suitable for those seeking cost-efficiency. Qrystal requires higher initial investment with potential long-term benefits through advanced features.

To learn more, read our detailed 3CX Live Chat vs. Qrystal Report (Updated: December 2025).

Buyer's Guide

3CX Live Chat vs. Qrystal

December 2025

Download the complete report

Helped 881,082 peers since 2012

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

3CX Live Chat

Ranking in Hosted and Cloud Based VoIP

3rd

Average Rating

8.8

Reviews Sentiment

7.4

Number of Reviews

Ranking in other categories

Virtual Meetings (10th), IP PBX (1st), Unified Communications (2nd), Live Chat (4th)

Qrystal

Ranking in Hosted and Cloud Based VoIP

4th

Average Rating

10.0

Reviews Sentiment

4.0

Number of Reviews

Ranking in other categories

No ranking in other categories

Featured Reviews

Ahmed ACHOUR

General Manager at Beyond IT Services

Enhanced service desk workflow which streamlines operations and offers strong integration capabilities

The customers use 3CX for IP telephony and call center activities. Additionally, they use 3CX for service desk activities, including integration with other ITSM products to collect data from customers who need technical support on their platforms 3CX has proven to be a good solution, particularly…

Read full review

reviewer2757579

Technical Project Manager at a comms service provider with 1,001-5,000 employees

Real-time insight into voice quality issues has improved customer experience

I use Qrystal for real-time IMS troubleshooting and statistics for VoLTE/VoNR The partner is very sensitive to customer satisfaction and keeps seeking ways to identify any service degradation as quickly as possible. With Qrystal, we can spot any issue with customer voice quality down to its root…

Read full review

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"The most valuable features of 3CX include meetings, IVR, and the workflow personalization of the service desk activity."

"3CX is useful and easy to use. I can talk to my colleagues from anywhere."

"The most valuable features of 3CX Live Chat are the ability to go straight to a call or screen-sharing and creating multiple channels from the same chat widget effectively. The ability to raise a call straight out to the cloud is fantastic, it is really useful. Additionally, it integrates very well with WordPress."

"The integration between the video and voice is the most valuable solution."

"The solution is stable."

"With the reporting feature you can get all the incoming and outgoing call details."

"The call queue and reporting systems are robust compared to what you have to pay to get the same level of functionality with a competing system."

"Easy management console access through web browsers with a good interface to Outlook and multiple CRM systems."

More 3CX Live Chat pros

"Qrystal stood out during our assessment for voice quality monitoring and proved its value in the first month after deployment."

"The product and team have helped us maintain best-in-class telephony service for our users."

Cons

"It needs the option for the CS rep to stop recording when a credit card number is recited by the customer."

"There should be an option to save some extensions."

"I need a robust provider who can help me use Live Chat. Unfortunately, I have to move from one provider to another because they don't have enough capabilities to maintain good service."

"3CX Live Chat could improve by having better integration with other solutions because we had multiple calls in which information was not extracted correctly. We had to modify their names, and some other data needed to be sorted out for a better understanding of the calls."

"Reporting and integration are the main challenges, which are at the mid-level or in the enterprise depending on the system that we choose."

"The support team can appear to be condescending."

"Message management in 3CX Live Chat is a little tricky. You can transfer a conversation to someone else if it comes into a group, but it isn't always easy to return the conversation to the group."

"Once we establish the system and do the initial configuration, some configurations will be fixed. However, if we need to change those configurations, the option is to do a reinstallation. Otherwise, we cannot do anything."

More 3CX Live Chat cons

"It might be helpful to have video tutorials embedded into the product that give you 15-30 second details about certain analytics, etc."

"Qrystal could be improved by including Diameter KPIs."

Pricing and Cost Advice

"There aren't any additional costs. With the license I purchased, I have all features that I need. I don't have to buy an add-on or another license."

"The price of the solution is in the middle range compared to other solutions. There are different license options available. For example, there is a professional version and an enterprise version, and with the enterprise version, you have the ability to modify the dashboards. You can purchase a license at many different time frame increments, such as monthly, yearly, or two years."

"We used a yearly license depending on the customer's requirements, and the customers did not complain about the pricing."

"The price of the solution is reasonable. There are a few license options and we are using an enterprise license."

"Switching from POTS or PRI to SIP Trunk save the customer real costs. ROI is seen in less than a year."

"There is no add-on costing on the standard fees."

"The price of the solution has been reasonable. We have not had any problems or complaints with the licensing model. We have not reached a point where we need to upgrade. We have all the correct channels."

"3CX sells an annual subscription, but we usually split it out monthly for clients, so they don't see an annual bill for the 3CX licensing, it's just part of their monthly phone bill. As they're paying us for carrier service anyway, we just roll it all together. Your standard phone service would be an additional cost, you either need to maintain a local carrier with POTS lines or PRI or a SIP, or you have to go with a cloud-based SIP."

More 3CX Live Chat pricing and cost advice

Information not available

See which vendors are best for you

Use our free recommendation engine to learn which Hosted and Cloud Based VoIP solutions are best for your needs.

See recommendations

881,082 professionals have used our research since 2012.

Top Industries

By visitors reading reviews

Manufacturing Company

11%

Computer Software Company

Media Company

Comms Service Provider

No data available

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

By reviewers
Company Size	Count
Small Business	41
Midsize Enterprise	6
Large Enterprise	2

No data available

Questions from the Community

What is your experience regarding pricing and costs for 3CX Live Chat?

The pricing of 3CX is around six out of ten. For some customers, the first year may be free of charge, allowing them to try the solution before deciding to implement it.

See all answers

What needs improvement with 3CX Live Chat?

The reporting and dashboards of 3CX could be improved.

See all answers

What is your primary use case for 3CX Live Chat?

See all answers

What is your experience regarding pricing and costs for Qrystal?

The cost is competitive and worth the investment.

See all answers

What needs improvement with Qrystal?

It might be helpful to have video tutorials embedded into the product that give you 15-30 second details about certain analytics, etc. Future version ideas? Would be nice to have a mobile app.

See all answers

What is your primary use case for Qrystal?

I use the product for monitoring telephony services.

See all answers

Comparisons

Yeastar P-Series Phone System vs 3CX Live Chat

Compared 12% of the time

Zoom Workplace Business vs 3CX Live Chat

Compared 9% of the time

Webex vs 3CX Live Chat

Compared 7% of the time

PGi GlobalMeet vs 3CX Live Chat

Compared 7% of the time

Mitel Application Suite vs 3CX Live Chat

Compared 7% of the time

More 3CX Live Chat Competitors

No data available

Product Reports

Buyer's Guide

Live Chat

January 2026

Download 3CX Live Chat product report

Buyer's Guide

Hosted and Cloud Based VoIP

January 2026

Download Qrystal product report

Also Known As

3CX PBX

No data available

Overview

Connect with your website visitors for free with the 3CX Live Chat plugin. With more than 1,900,000 downloads, 3CX Live Chat is the most popular, effective and reliable live chat plugin for WordPress. Increase conversions and boost customer satisfaction by communicating directly with your website visitors in real-time.

Integrate with 3CX for a multichannel communications suite including voice and video (requires 3CX V16). Get 3CX for free for one year for unlimited users hosted by 3CX, in your own cloud account or on-premise on Windows or Linux.

Easy and convenient for visitors
Build rapport with potential customers via live chat
Increase sales
Reduce customer support line costs by using live chat
Learn to understand the pain points of your customers

FEATURES

Simple and clean UI for all users
Option to elevate a live chat to a call or video call
Free iOS or Android apps to respond to messages through a smartphone
Ability to transfer chats to other agents
Agent’s picture is shown in the live chatbox
Customizable chatbox. Add a company logo, change the colors of the chatbox
All chats are saved in chat history
Dedicated storage system for all offline messages
Create unlimited agents to handle live chats and calls
Customizable offline message form
Supports animations in the chatbox
Ability to choose whether you want to accept or decline a chat

3CX

Qrystal offers an advanced technology platform designed to streamline processes for sophisticated audiences. It integrates seamlessly into existing systems, allowing for enhanced operational efficiency.

Qrystal is engineered to provide an intuitive and powerful interface catered to professionals seeking to improve their workflow. It adapts to diverse environments, optimizing each aspect of process management. This technology platform is ideal for industry experts who require robust and reliable solutions for intricate challenges.

What are the key features of Qrystal?

Adaptive Integration: Easily connects with current systems to enhance functionality.
Scalability: Grows alongside the organization to meet increasing demands.
Advanced Analytics: Offers deep insights for informed decision-making.
Customizable Modules: Tailored to fit specific workflows and processes.

What benefits and ROI should users look for?

Increased Efficiency: Streamlines operations, reducing time and costs.
Data-Driven Decisions: Empowers users to make strategic choices based on reliable data.
Enhanced Flexibility: Adapts to changing business requirements.
Cost Savings: Reduces the need for multiple tools and increasing productivity.

Qrystal is widely adopted across industries such as healthcare, manufacturing, and finance, where precision and reliability are paramount. It supports these sectors by providing solutions that manage intricate processes and ensure compliance with industry standards, fostering streamlined operations and improved outcomes.

Voipfuture

Buyer's Guide

3CX Live Chat vs. Qrystal

December 2025

Free Report: 3CX Live Chat vs. Qrystal

Find out what your peers are saying about 3CX Live Chat vs. Qrystal and other solutions. Updated: December 2025.

DOWNLOAD NOW

881,082 professionals have used our research since 2012.

See our 3CX Live Chat vs. Qrystal report.

See our list of best Hosted and Cloud Based VoIP vendors.

We monitor all Hosted and Cloud Based VoIP reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.