We performed a comparison between 3CX Live Chat and Grasshopper based on real PeerSpot user reviews.
Find out what your peers are saying about Spectrum Enterprise, RingCentral, Comcast Business and others in Hosted and Cloud Based VoIP."The integration between the video and voice is the most valuable solution."
"We have not had any bugs or glitches, the solution is stable."
"Easy management console access through web browsers with a good interface to Outlook and multiple CRM systems."
"3CX has strong reporting and management features. You can manage the capabilities of a call center with queues and timers. It's a complete solution."
"3CX is useful and easy to use. I can talk to my colleagues from anywhere."
"3CX is a reliable solution."
"3CX has a graphical user interface, and this is awesome because I don't have to have an IT person from my company in my customer's environment to set up and configure 3CX for my client. I just train the customer."
"The integration with SMS has been helpful. That's how a lot of customers prefer to communicate nowadays. It makes it convenient for the customer to reach us."
"The product gives you a blank canvas in order to create, automate, and solve complex 2D and 3D tasks."
"Message management in 3CX Live Chat is a little tricky. You can transfer a conversation to someone else if it comes into a group, but it isn't always easy to return the conversation to the group."
"In 3CX, customization is not as easy as I would like. With 3CX Call Flow Designer, you can set up the flow of a call, deliver it to the department, and automate the process. I can't do many things with this."
"The analytics need to have a granular depth on how the customer details and the data sends information through this medium."
"3CX Live Chat could improve by having better integration with other solutions because we had multiple calls in which information was not extracted correctly. We had to modify their names, and some other data needed to be sorted out for a better understanding of the calls."
"It could be better in terms of providing more options for call recording."
"Reporting and integration are the main challenges, which are at the mid-level or in the enterprise depending on the system that we choose."
"Its features for scheduling and generating reports need improvement."
"It needs the option for the CS rep to stop recording when a credit card number is recited by the customer."
"Interoperability with other programs and inability to file share and collaborate within a team or office."
Earn 20 points
3CX Live Chat is ranked 4th in Hosted and Cloud Based VoIP with 54 reviews while Grasshopper is ranked 10th in Hosted and Cloud Based VoIP. 3CX Live Chat is rated 8.8, while Grasshopper is rated 8.0. The top reviewer of 3CX Live Chat writes "Any easy-to-use solution that is good for small-scale clients ". On the other hand, the top reviewer of Grasshopper writes "One of the features I enjoy the most is the capability in which you can get a number without having a physical office". 3CX Live Chat is most compared with Yeastar S-Series VoIP PBX, Cisco VoIP PBX, Webex, Kamailio SIP Server and Fortinet FortiVoice, whereas Grasshopper is most compared with .
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