3CX Live Chat vs Grasshopper comparison

3CX and Grasshopper are both solutions in the Hosted and Cloud Based VoIP category. 3CX is ranked #4 with an average rating of 8.0, while Grasshopper is ranked #11. 3CX holds a 5.2% mindshare in CBV, compared to Grasshopper’s 3.1% mindshare. Additionally, 91% of 3CX users are willing to recommend the solution, compared to 100% of Grasshopper users who would recommend it.

3CX Live Chat

Read 55 3CX Live Chat reviews

1,047 Views
94 Comparison Views

91% willing to recommend

Grasshopper

Read 2 Grasshopper reviews

108 Views
108 Comparison Views

100% willing to recommend

3CX Live Chat

Grasshopper

Comparison Buyer's Guide

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Executive SummaryUpdated on Jun 29, 2025

3CX Live Chat and Grasshopper are competing in communication solutions. Grasshopper holds the upper hand in features, but 3CX Live Chat leads in deployment and customer service.

Features: 3CX Live Chat offers real-time chat, website integration, and CRM capabilities. Grasshopper provides advanced call management, virtual extensions, and comprehensive phone services that surpass 3CX in telephony.

Ease of Deployment and Customer Service: 3CX Live Chat integrates easily with existing systems and offers prompt customer support, facilitating a smoother deployment. Grasshopper presents a straightforward setup for voice features but shows slower customer service response.

Pricing and ROI: 3CX Live Chat has competitive pricing and favorable ROI focusing on customer interaction. Grasshopper's higher initial costs, justified by advanced features, present a longer ROI period.

To learn more, read our detailed 3CX Live Chat vs. Grasshopper Report (Updated: July 2025).

Buyer's Guide

3CX Live Chat vs. Grasshopper

July 2025

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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

3CX Live Chat

Ranking in Hosted and Cloud Based VoIP

4th

Average Rating

8.8

Reviews Sentiment

7.4

Number of Reviews

Ranking in other categories

Virtual Meetings (12th), IP PBX (1st), Unified Communications (2nd), Live Chat (5th)

Grasshopper

Ranking in Hosted and Cloud Based VoIP

11th

Average Rating

8.0

Reviews Sentiment

7.5

Number of Reviews

Ranking in other categories

No ranking in other categories

Mindshare comparison

As of August 2025, in the Hosted and Cloud Based VoIP category, the mindshare of 3CX Live Chat is 5.2%, up from 2.1% compared to the previous year. The mindshare of Grasshopper is 3.1%, up from 2.7% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Hosted and Cloud Based VoIP

Featured Reviews

Ahmed ACHOUR

General Manager at Beyond IT Services

Enhanced service desk workflow which streamlines operations and offers strong integration capabilities

The customers use 3CX for IP telephony and call center activities. Additionally, they use 3CX for service desk activities, including integration with other ITSM products to collect data from customers who need technical support on their platforms 3CX has proven to be a good solution, particularly…

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it_user719805

Facade Consultant at a construction company

Gives A Blank Canvas In Order To Create, Automate, And Solve Complex 2D And 3D Tasks

The product gives you a blank canvas in order to create, automate, and solve complex 2D and 3D tasks Interoperability with other programs and inability to file share and collaborate within a team or office. Three to four years. The program can crash when solving complex tasks, however overall…

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"We have not had any bugs or glitches, the solution is stable."

"It is SIP compliant to multiple SIP phone vendors, though it is not locked into a proprietary vendor."

"3CX has a graphical user interface, and this is awesome because I don't have to have an IT person from my company in my customer's environment to set up and configure 3CX for my client. I just train the customer."

"Easy management console access through web browsers with a good interface to Outlook and multiple CRM systems."

"The call queue and reporting systems are robust compared to what you have to pay to get the same level of functionality with a competing system."

"Mobility features and remote extensions work well."

"It’s straightforward to set up."

"The integration with SMS has been helpful. That's how a lot of customers prefer to communicate nowadays. It makes it convenient for the customer to reach us."

More 3CX Live Chat pros

"The product gives you a blank canvas in order to create, automate, and solve complex 2D and 3D tasks."

Cons

"Once we establish the system and do the initial configuration, some configurations will be fixed. However, if we need to change those configurations, the option is to do a reinstallation. Otherwise, we cannot do anything."

"Reporting and integration are the main challenges, which are at the mid-level or in the enterprise depending on the system that we choose."

"The reporting and dashboards of 3CX could be improved."

"Message management in 3CX Live Chat is a little tricky. You can transfer a conversation to someone else if it comes into a group, but it isn't always easy to return the conversation to the group."

"Some customers want to integrate a CRM solution with 3CX, but it's not compatible."

"Having a video call would be a nice idea."

"Its features for scheduling and generating reports need improvement."

"I need a robust provider who can help me use Live Chat. Unfortunately, I have to move from one provider to another because they don't have enough capabilities to maintain good service."

More 3CX Live Chat cons

"Interoperability with other programs and inability to file share and collaborate within a team or office."

Pricing and Cost Advice

"There aren't any additional costs. With the license I purchased, I have all features that I need. I don't have to buy an add-on or another license."

"We have purchased an annual license to use 3CX Live Chat. There are different options available, you can pay monthly or yearly. I am completely satisfied with the pricing of 3CX Live Chat, it is cheaper than competitors and it is a better solution."

"The price of the solution has been reasonable. We have not had any problems or complaints with the licensing model. We have not reached a point where we need to upgrade. We have all the correct channels."

"We used a yearly license depending on the customer's requirements, and the customers did not complain about the pricing."

"Switching from POTS or PRI to SIP Trunk save the customer real costs. ROI is seen in less than a year."

"The price of the solution is reasonable. There are a few license options and we are using an enterprise license."

"There is no add-on costing on the standard fees."

"3CX sells an annual subscription, but we usually split it out monthly for clients, so they don't see an annual bill for the 3CX licensing, it's just part of their monthly phone bill. As they're paying us for carrier service anyway, we just roll it all together. Your standard phone service would be an additional cost, you either need to maintain a local carrier with POTS lines or PRI or a SIP, or you have to go with a cloud-based SIP."

More 3CX Live Chat pricing and cost advice

"It's free."

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Top Industries

By visitors reading reviews

Computer Software Company

Comms Service Provider

Manufacturing Company

Media Company

No data available

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

No data available

Questions from the Community

What is your experience regarding pricing and costs for 3CX Live Chat?

The pricing of 3CX is around six out of ten. For some customers, the first year may be free of charge, allowing them to try the solution before deciding to implement it.

See all answers

What needs improvement with 3CX Live Chat?

The reporting and dashboards of 3CX could be improved.

See all answers

What is your primary use case for 3CX Live Chat?

See all answers

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Fortinet FortiVoice vs 3CX Live Chat

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More 3CX Live Chat Competitors

No data available

Product Reports

Buyer's Guide

Live Chat

August 2025

Download 3CX Live Chat product report

Buyer's Guide

Hosted and Cloud Based VoIP

August 2025

Download Grasshopper product report

Also Known As

3CX PBX

No data available

Overview

Connect with your website visitors for free with the 3CX Live Chat plugin. With more than 1,900,000 downloads, 3CX Live Chat is the most popular, effective and reliable live chat plugin for WordPress. Increase conversions and boost customer satisfaction by communicating directly with your website visitors in real-time.

Integrate with 3CX for a multichannel communications suite including voice and video (requires 3CX V16). Get 3CX for free for one year for unlimited users hosted by 3CX, in your own cloud account or on-premise on Windows or Linux.

Easy and convenient for visitors
Build rapport with potential customers via live chat
Increase sales
Reduce customer support line costs by using live chat
Learn to understand the pain points of your customers

FEATURES

Simple and clean UI for all users
Option to elevate a live chat to a call or video call
Free iOS or Android apps to respond to messages through a smartphone
Ability to transfer chats to other agents
Agent’s picture is shown in the live chatbox
Customizable chatbox. Add a company logo, change the colors of the chatbox
All chats are saved in chat history
Dedicated storage system for all offline messages
Create unlimited agents to handle live chats and calls
Customizable offline message form
Supports animations in the chatbox
Ability to choose whether you want to accept or decline a chat

3CX

Keep your existing number - Maintain your brand

Get a toll free or local number - national or local presence

Multiple extensions - for everyone on your team

Call forwarding to mobile phones - work from anywhere

Voicemails transcribed - delivered to your email

No new hardware - use your existing phones

Send business text messages - from your toll free or local number

Grasshopper

Sample Customers

Information Not Available

360clean, Batchbook, Brimtech, Collabo, Everything Happy, FillASeat, Globalme, HomeStars, MOVE Systems, Municibid, Ocasomedia, Rentity, SkinOwl, SoundBetter, Titan PPC, TeamGantt

Buyer's Guide

3CX Live Chat vs. Grasshopper

July 2025

Free Report: 3CX Live Chat vs. Grasshopper

Find out what your peers are saying about 3CX Live Chat vs. Grasshopper and other solutions. Updated: July 2025.

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