BMC TrueSight Operations Management is a solution that delivers end-to-end performance monitoring and event management. It does so by using machine learning, analytics, and AIOps to identify, analyze, and resolve application and infrastructure problems quickly. BMC TrueSight Operations Management also offers automated remediation and ticketing.
| Type | Title | Date | |
|---|---|---|---|
| Category | IT Infrastructure Monitoring | Aug 4, 2025 | Download |
| Product | Reviews, tips, and advice from real users | Aug 4, 2025 | Download |
| Comparison | BMC TrueSight Operations Management vs Zabbix | Aug 4, 2025 | Download |
| Comparison | BMC TrueSight Operations Management vs Datadog | Aug 4, 2025 | Download |
| Comparison | BMC TrueSight Operations Management vs Auvik Network Management (ANM) | Aug 4, 2025 | Download |
| Title | Rating | Mindshare | Recommending | |
|---|---|---|---|---|
| Dynatrace | 4.4 | N/A | 95% | 348 interviewsAdd to research |
| Datadog | 4.3 | 5.4% | 97% | 187 interviewsAdd to research |
The event management tool is highly appreciated as it catches events from other monitoring products and notifies the DevOps team of the analytics. The tool allows for granular monitoring and improves VM load. The blackouts and event management features are also valuable. The dashboard presentation server is another great feature. The Helix Innovation Studio allows for the development of enterprise applications. The proactive monitoring feature is highly developed, and the consolidated dashboard provides a single pane of glass to look at the full infrastructure. The rich reports, high performance, and look and feel of the WebEx webpage are also appreciated. The deep-dive detail and end-user metrics data are valuable, and the synthetic monitor is the best one.
Users have raised concerns about the reporting, monitoring, and configuration features of BMC TrueSight Operations Management, stating that it is difficult to produce insightful monitoring data and lacks stability. The dashboard and performance graphs are limited, and the pricing could be better. There are also requests for improvements in application visibility tools and the UI for end users. The initial setup and deployment process could be more straightforward. Users want deeper layers of application monitoring, particularly in cloud monitoring, and more features on the application side. BMC TrueSight Operations Management should also improve its deep-dive details, tracing, and data agents. Additionally, users want better control over custom knowledge modules in the repository and more control over data privacy issues.
Users remain generally unsure of if ROI is quantifiable.
The pricing, setup cost, and licensing for BMC TrueSight Operations Management vary depending on the customer's requirements. The solution is not very expensive and is affordable for small, medium, and large-sized companies. The licensing model is simple and transparent, based on the number of servers or network devices. However, some users find the pricing to be high and would appreciate more flexibility in the licensing sizing.
BMC TrueSight Operations Management is used for monitoring infrastructure, applications, databases, and assets for customers. It can monitor anything on-premises and is used in Microsoft-based environments. The solution is used for proactive monitoring and can provide alerts to help identify and solve problems. It is also used for incident tracking and managing the change management life cycle. The speed of installation can impact its use. The most important use case is server log monitoring.
The reviews for BMC TrueSight Operations Management customer service and support are mixed. Some reviewers have had positive experiences with technical support, rating it as good or very good, and noting that they are responsive and provide advance notice of updates. However, others have had negative experiences, with one reviewer rating support as five out of ten due to slow response times and difficulty getting effective solutions. Some reviewers note that technical support used to be better in the past, and that there is room for improvement in terms of product knowledge and response times.
The initial setup for BMC TrueSight Operations Management can be straightforward and easy if you have a good team and follow the provided documentation. It is important to determine the infrastructure requirements and select the appropriate components. Once everything is ready, BMC provides all the necessary installation steps.
The ease of setup depends on the environment and prerequisites being met. It can take about 15 minutes to install in some cases, while in others it may take several months. The setup process can be complex due to the many components involved and the need to coordinate with the infrastructure team. However, it is generally considered straightforward and can be managed with the help of multiple people.
The solution offers clear instructions and can be easily integrated into the environment, either on-premises or in the cloud.
Some users are satisfied with its scalability and find it easy to scale up or down, while others feel that it needs improvement and becomes less stable when monitoring a large number of servers. Despite financial constraints, some organizations have plans to increase the usage of the solution.
The majority of reviewers find BMC TrueSight Operations Management to be a stable solution, with some stating it is 100% reliable and very stable. After configuration, the solution seems to operate well without any issues.
BMC TrueSight Operations Management Features
BMC TrueSight Operations Management has many valuable key features. Some of the most useful ones include:
BMC TrueSight Operations Management Benefits
Some of the benefits of using BMC TrueSight Operations Management include:
Reviews from Real Users
Below are some reviews and helpful feedback written by BMC TrueSight Operations Management users.
Mudassir A., Sr. Technical Consultant at a tech services company, says, "The event management part of TrueSight Operations Management, in my experience, is probably the best in the market. You have endless flexibility. You can build your own rules, you have the MRL language, and you can implement any kind of logic on the alerts. It may be correlation, abstraction, or executing something as a result of the alerts. You have almost the whole range of options available for event management using the available customization."
A General Manager - Sales at a tech services company explains, “There are many features that are most valuable in BMC TrueSight Operations Management. First, its proactive monitoring feature is highly developed. BMC TrueSight Operations Management is an intelligent tool that's able to understand day-to-day operations and consistently gives alerts. The alerts are not automatic for some activities, e.g. some alerts are given monthly, while some are given more frequently. The consolidated dashboard where you can enjoy a single pane of glass to look at the full infrastructure from the servers to the VMs, to the clouds, to the application, to the database, to the network devices, including having a topology, and having a tendency map of the topology of key offerings, is also a valuable feature of this solution.”
An Information Systems Computer System Controller at an insurance company states, “The business event manager tool that consolidates detailed information from a single instance of equipment is the most valuable thing for me. It provides support for the business tools and the IT services which come from several systems.”
BMC TrueSight Operations Management was previously known as ProactiveNet, TrueSight Operations Management.
Ensono, Transamerica, Boston Scientific, Park Place Technologies, inContact, TD Ameritrade, PNC Bank
We use the solution for infrastructure monitoring.
It is a very stable product.
The solution could improve its price.
I have been using the solution for some time now.
I do not see any complaints about the tool’s stability.
The tool is scalable. A small team of two to five people manages the product in the organization. The number of users in operations depends upon the size of the environment. When we operate, we need a team to monitor and take action. It is a completely managed service.
I haven’t received any complaints from our customers regarding the technical support team.
The setup is okay. It is not complex. The time taken for deployment depends on the project and the size of the customer.
To deploy the solution, we need to install agents, install the software, ensure that the servers and the prerequisites are ready, and ensure that the setup related to integration to the endpoints and security is ready. The problem is not in the setup and installation of the product. Usually, the problem is related to the infrastructure and facilitating access to the product through security procedures. The administration of the solution is easy. A couple of people can manage it.
The pricing depends on the requirements of the customers and the additional functionalities they need. The product is suitable for enterprise customers, not for SMEs. The tool is very flexible with its pricing. I rate the pricing a six out of ten.
We require market standards to understand the improvements needed in the product. Overall, I rate the solution a seven out of ten.
