BMC Remedy Asset Management 9 provides complete lifecycle management of your IT assets, from procurement to end-of-life, giving full visibility into ownership, deployment, state, context, and cost of ownership and operation.
| Type | Title | Date | |
|---|---|---|---|
| Category | IT Asset Management | Jun 10, 2025 | Download |
| Product | Reviews, tips, and advice from real users | Jun 10, 2025 | Download |
| Comparison | BMC Remedy vs ServiceNow | Jun 10, 2025 | Download |
| Comparison | BMC Remedy vs ServiceNow Discovery | Jun 10, 2025 | Download |
| Comparison | BMC Remedy vs BMC Helix Discovery | Jun 10, 2025 | Download |
| Title | Rating | Mindshare | Recommending | |
|---|---|---|---|---|
| ServiceNow | 4.3 | 20.9% | 92% | 221 interviewsAdd to research |
| Qualys VMDR | 4.1 | 3.4% | 94% | 94 interviewsAdd to research |
Seamless integration with Remedy Service Management aligns ITAM to day-to-day business processes. Integration to the BMC Atrium CMDB enables IT assets to be managed from legacy hardware through to the public cloud and Internet of Things. BMC Remedy Asset Management combines financial, contractual, and IT data to provide complete visibility over your assets.
BMC Remedy was previously known as Remedy Asset Management.
Scripps Networks
In BMC Remedy, integration is a problem and even APIs are not available. Mainly cloud integrations can be considered as an area with certain shortcomings in the product, where improvements are required.
The solution's technical support needs to be improved since after the complaints are raised, the turnaround time has to be reduced. There is a delay in support. There is no premium service or standard service available.
I have been using BMC Remedy for twenty years. I am a user of the solution.
It is a stable solution.
Scalability is an issue since you have to purchase the license, and then some downtime of the systems is needed to add the licenses. The tool's scalability has some limitations.
I rate the technical support an eight out of ten.
Positive
For ticketing right now, everyone is moving towards ServiceNow.
The product's initial setup phase is complex. You cannot install the tool in the cloud environment and need to install it only on an on-premises system or VMs. With ServiceNow, you can directly install everything in the cloud environment.
In a multi-faceted environment, the deployment process can take up to 24 hours to complete. Two people are required to deploy the product.
I have experienced return on investment from the use of the solution, if you compare the tool with manual efforts, definitely. If some manual efforts take around 24 hours, it can be done in less than two to three hours with BMC Remedy.
The product is costly. On one to ten points, where one is cheap and ten is expensive, I rate the product's price as nine. There is a need to make yearly payments towards the licensing charges associated with the product. The pricing of the product is based on multiple factors like the license, server installations, integration part, and configurations. It is not possible to distinguish between only the license cost, the operation cost, or the installation cost.
BMC Remedy is only limited to some of the functions, like ticketing, and very few other functional cases. In ServiceNow, integrations are more easy, and APIs are available for each integration. ServiceNow has multiple functions, like alerting, inventory management, configuration management, and service management. There are many other functions available in ServiceNow. BMC Remedy is mainly for ticketing. BMC Patrol is another tool from BMC that mainly works on the SNMP protocol, but it has very limited alerting functionalities. For ticketing and alerting, BMC Remedy can be rated as a six out of ten.
The maintenance and operations of BMC Remedy are easy. Any change request is very easy to implement in BMC Remedy. The product offers a good, stable environment.
I don't think there are any AI capabilities added to the product. In ServiceNow, everything is on AI.
I would recommend that others use ServiceNow over BMC Remedy.
I rate the tool a six out of ten.
