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BMC Remedy Reviews

Vendor: BMC
4.0 out of 5
Badge Ranked 1
610 followers
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Helped 858,945 peers since 2012

Featured BMC Remedy reviews

BMC Remedy mindshare

Product category:
As of June 2025, the mindshare of BMC Remedy in the IT Asset Management category stands at 5.0%, down from 7.2% compared to the previous year, according to calculations based on PeerSpot user engagement data.
IT Asset Management

PeerResearch reports based on BMC Remedy reviews

TypeTitleDate
CategoryIT Asset ManagementJun 26, 2025Download
ProductReviews, tips, and advice from real usersJun 26, 2025Download
ComparisonBMC Remedy vs ServiceNowJun 26, 2025Download
ComparisonBMC Remedy vs ServiceNow DiscoveryJun 26, 2025Download
ComparisonBMC Remedy vs BMC Helix DiscoveryJun 26, 2025Download
Suggested products
TitleRatingMindshareRecommending
ServiceNow4.320.9%92%221 interviewsAdd to research
Qualys VMDR4.13.4%94%94 interviewsAdd to research
 
 
Key learnings from peers

Valuable Features

Room for Improvement

ROI

Pricing

Popular Use Cases

Service and Support

Deployment

Scalability

Stability

Review data by company size

By reviewers
By visitors reading reviews

Top industries

By visitors reading reviews
Educational Organization
16%
Computer Software Company
13%
Financial Services Firm
12%
Government
11%
Manufacturing Company
7%
Retailer
5%
Healthcare Company
5%
Comms Service Provider
3%
Insurance Company
2%
Printing Company
2%
Energy/Utilities Company
2%
Transportation Company
2%
Legal Firm
2%
Real Estate/Law Firm
2%
Outsourcing Company
2%
Construction Company
2%
Non Profit
2%
Wholesaler/Distributor
1%
Consumer Goods Company
1%
Logistics Company
1%
Pharma/Biotech Company
1%
Hospitality Company
1%
Recreational Facilities/Services Company
1%
Individual & Family Service
1%
Aerospace/Defense Firm
1%
Media Company
1%
Performing Arts
1%
Renewables & Environment Company
1%
International Affairs Institute
1%
University
1%

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BMC Remedy reviews

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AS
System Administrator at Porto Editora
Verified user of BMC Remedy
Mar 5, 2025
Product version discussed: We are in progress of upgrading to the last version of BMC Remedy.
Digital platform provides stable and valuable support for technical staff

Pros

"BMC Remedy is very stable and scalable, making it a valuable tool for our support team."

Cons

"If we migrate to the cloud, the Software as a Service version's price is very high. The return on investment is very small in our case."
ArbenKlaiqi - PeerSpot user
Business analyst at a financial services firm with 10,001+ employees
Verified user of BMC Remedy
Oct 21, 2024
Impact modeling boosts service mapping efficiency with great technical support

Pros

"The discovery feature of BMC Remedy has been very valuable."

Cons

"When it comes to CMDB, to be able to manage the data, you have to have Atrium integrator, another integrated tool. "
Find out what your peers are saying about BMC Remedy. Updated June 2025
858,945 professionals have used our research since 2012.
MohammedOmer - PeerSpot user
Senior Information Technology Support Analyst at Qatar Development Bank
Verified user of BMC Remedy
Sep 2, 2024
Provide internal IT service management and incident work orders but have complex GUI
Paolo Comandini - PeerSpot user
Dynatrace Specialist at AlmavivA
Verified user of BMC Remedy
Jun 15, 2024
Provides excellent features and helps manage the operational flow in the organization

Pros

"The solution helps to manage the operational flow in our organization."

Cons

"The interface is obsolete."
Ameet Darole - PeerSpot user
IT Service Delivery at Abcl
Verified user of BMC Remedy
May 2, 2024
Offers automation, orchestration, service level management but lacks AI-based rules

Pros

"It had automation, orchestration, service level management, and event management. You could also integrate it for auto-remediation."

Cons

"BMC works through intermediaries or vendors for support, so you don't always interact with BMC directly. The quality can vary depending on the specific vendor."
CS
Country Manager at Hatfield Christian Church
Verified user of BMC Remedy
Nov 18, 2024
Enhanced user-friendliness and integration with an easy to learn setup

Pros

"The toolset is mature, easily integrable with various technologies due to its maturity, and has great scalability."

Cons

"Maybe the network automation aspects need improvement. "
Ismail Aboulezz - PeerSpot user
Chief Executive Officer at LeaseWeb
Verified user of BMC Remedy
Sep 16, 2024
Efficient incident discovery with effective problem-solving and easy to use

Pros

"The most valuable features of BMC Remedy are its ease of use, ease of installation, and customization capabilities."

Cons

"BMC Remedy could be improved by incorporating analytics and artificial intelligence (AI) modules."
Gorazd Hribar Rajteric - PeerSpot user
OSS Expert & Team Lead at Telekom Slovenije
Verified user of BMC Remedy
Apr 10, 2024
The incident management console is available out of the box, but customization is a complex process

Pros

"The incident management console is available out of the box."

Cons

"The solution must be flexible. "