AlertSite pros and cons

Vendor: SmartBear

4.0 out of 5

5 reviews
100% willing to recommend

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AlertSite Pros review quotes

Suraj Branwal

Senior Analyst Monitoring and Reporting at Empower

Mar 13, 2024

I found multiple features in AlertSite that I like. One is data monitoring history, for example, a history of the blackouts and the data. Sometimes, there's a glitch in the application that AlertSite can capture, and the tool notifies you about that glitch. It also identifies issues that could happen in the future. AlertSite is also a fast tool that you can use to monitor on-premise servers, internal applications, and even global applications. The data is available on a single UI in AlertSite, so there's no need to monitor and click on different applications or URLs. I also love that the tool is quite user-friendly, apart from being fast.

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Micheale See

Senior Business System Developer at AVEVA

Jul 31, 2022

The best feature of AlertSite is that it shows you a visual graph and also sends you notifications about errors, so you get immediate notifications about errors which means that your support team can start taking steps and more quickly make sure the site is up and that customer experience isn't interrupted in terms of using your system and your products. AlertSite is a very good tool. It's user-friendly, and you can see everything on the dashboard. Configuring it is also easy.

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reviewer1916907

Consulatant at EY

Jul 19, 2022

There are custom reports available along with the inbuilt reports.

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reviewer1908975

Sr Technical Consultant at Deloitte

Jul 9, 2022

This solution has numerous advantages. It's extremely simple to configure. Either digital monitors or single-URL monitors are simple to configure and build.

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Sandeep Tarwe

Information Processing Specialist at Tata Consultancy Services

Aug 1, 2022

If there are any issues, it triggers an alert within 30 seconds. When it triggers the alert, we go ahead and check it immediately. The alert is triggered on a real-time basis.

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AlertSite Cons review quotes

Suraj Branwal

Senior Analyst Monitoring and Reporting at Empower

Mar 13, 2024

One area that needs improvement in AlertSite is the slow UI. I'm using the classic UI because it's quite user-friendly, or in human-readable format, but it's a little slow. It takes time to load all the monitors, so if that could be sped up, that would be helpful. The AlertSite support team also needs improvement in terms of availability. Most of the agents in the team aren't available 24 x 7, so if there's something you need to discuss, you need to tell the support team ahead of time to schedule it. Multiple times, when a case comes up during weekends or whenever my team is doing an update, support needs improvement, availability-wise. I use AlertSite for synthetic monitoring, so whatever is available right now is okay, but if I want to request a new feature on a website, currently, the UI refreshes automatically. I would like to have the option on AlertSite to configure that manually. The UI auto-updates every few minutes, so if I can control that manually, that would be helpful.

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Micheale See

Senior Business System Developer at AVEVA

Jul 31, 2022

What needs improvement in AlertSite is the documentation, particularly the lack of documentation. If there's a specific activity you want to do, you can't even find information on how to do it, so you have to contact the AlertSite support team to assist you, and only then would the issue be resolved. At the moment, it's not easy to find or get full documentation on how to deal with different issues. You always have to go back to AlertSite support and get help. The documentation for AlertSite could be improved and it's what I'd like to see in the next release of the tool because at the moment, the documentation isn't complete, so you'll have to contact support, but contacting support isn't an issue because the team responds to you quickly.

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reviewer1916907

Consulatant at EY

Jul 19, 2022

I would like the ability to get more data points with regard to some of the unique requirements that we have.

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reviewer1908975

Sr Technical Consultant at Deloitte

Jul 9, 2022

It is not compatible with all of the product platforms that we use.

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Sandeep Tarwe

Information Processing Specialist at Tata Consultancy Services

Aug 1, 2022

AlertSite sometimes triggers false alerts or fake alerts, which needs to be rectified. When we see an alert and go ahead and run certain tests on it, the test always passes. However, on the main screen, it shows up as critical. Therefore, the false alert needs to be fixed.

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