AlertSite pros and cons

Name: AlertSite
Brand: SmartBear
Rating: 4.0 (7 reviews)

Vendor: SmartBear

4.0 out of 5

7 reviews
100% willing to recommend

Leave a review

Pros & Cons summary

AlertSite is simple to configure, with easy setup for digital and single-URL monitors. It offers custom and built-in reports along with visual graphs and error notifications for quick response. Alerts trigger within 30 seconds, helping resolve issues swiftly. It provides historical data insights and future issue identification. However, it lacks compatibility with some platforms, has insufficient documentation, experiences false alerts, lacks 24/7 support, and the interface auto-refresh cannot be manually controlled.

Buyer's Guide

Get pricing advice, tips, use cases and valuable features from real users of this product.

Get the report

Prominent pros & cons

PROS

It is extremely simple to configure, whether using digital monitors or single-URL monitors.

Custom reports are available in addition to inbuilt reports.

The tool provides visual graphs and immediate error notifications, enabling quicker response times to maintain uptime and customer experience.

Real-time alerts are triggered within 30 seconds for immediate action, capturing glitches and potential future issues.

It efficiently monitors on-premise servers, internal applications, and global applications.

CONS

AlertSite is not compatible with all platforms used by the user.

The documentation is lacking, making it difficult to perform specific activities without contacting support.

False alerts occur, displaying critical issues even when tests pass.

Support team availability is limited, not available 24/7.

Control over UI auto-refresh is desired as it currently updates automatically without manual configuration options.

AlertSite Pros review quotes

reviewer1908975

Sr Technical Consultant at a wholesaler/distributor with 10,001+ employees

Jul 9, 2022

This solution has numerous advantages. It's extremely simple to configure. Either digital monitors or single-URL monitors are simple to configure and build.

Read full review

IsaacSamuel

Assistant Director at a consultancy with 10,001+ employees

Jul 19, 2022

There are custom reports available along with the inbuilt reports.

Read full review

Micheale See

Senior Business System Developer at AVEVA

Jul 31, 2022

The best feature of AlertSite is that it shows you a visual graph and also sends you notifications about errors, so you get immediate notifications about errors which means that your support team can start taking steps and more quickly make sure the site is up and that customer experience isn't interrupted in terms of using your system and your products. AlertSite is a very good tool. It's user-friendly, and you can see everything on the dashboard. Configuring it is also easy.

Free Report: AlertSite Reviews and More

Learn what your peers think about AlertSite. Get advice and tips from experienced pros sharing their opinions. Updated: December 2025.

DOWNLOAD NOW

879,310 professionals have used our research since 2012.

SandeepTarwe

Team lead at a consultancy with 10,001+ employees

Aug 1, 2022

If there are any issues, it triggers an alert within 30 seconds. When it triggers the alert, we go ahead and check it immediately. The alert is triggered on a real-time basis.

Read full review

Suraj Branwal

Senior Analyst Monitoring and Reporting at Empower

Mar 13, 2024

I found multiple features in AlertSite that I like. One is data monitoring history, for example, a history of the blackouts and the data. Sometimes, there's a glitch in the application that AlertSite can capture, and the tool notifies you about that glitch. It also identifies issues that could happen in the future. AlertSite is also a fast tool that you can use to monitor on-premise servers, internal applications, and even global applications. The data is available on a single UI in AlertSite, so there's no need to monitor and click on different applications or URLs. I also love that the tool is quite user-friendly, apart from being fast.

Read full review

SandeepTarwe

Team lead at a consultancy with 10,001+ employees

Feb 12, 2025

The alerting capabilities of AlertSite were really helpful.

Read full review

IsaacSamuel

Assistant Director at a consultancy with 10,001+ employees

Apr 28, 2025

I highly recommend AlertSite to other users.

Read full review

AlertSite Cons review quotes

reviewer1908975

Sr Technical Consultant at a wholesaler/distributor with 10,001+ employees

Jul 9, 2022

It is not compatible with all of the product platforms that we use.

Read full review

IsaacSamuel

Assistant Director at a consultancy with 10,001+ employees

Jul 19, 2022

I would like the ability to get more data points with regard to some of the unique requirements that we have.

Read full review

Micheale See

Senior Business System Developer at AVEVA

Jul 31, 2022

What needs improvement in AlertSite is the documentation, particularly the lack of documentation. If there's a specific activity you want to do, you can't even find information on how to do it, so you have to contact the AlertSite support team to assist you, and only then would the issue be resolved. At the moment, it's not easy to find or get full documentation on how to deal with different issues. You always have to go back to AlertSite support and get help. The documentation for AlertSite could be improved and it's what I'd like to see in the next release of the tool because at the moment, the documentation isn't complete, so you'll have to contact support, but contacting support isn't an issue because the team responds to you quickly.

Free Report: AlertSite Reviews and More

Learn what your peers think about AlertSite. Get advice and tips from experienced pros sharing their opinions. Updated: December 2025.

DOWNLOAD NOW

879,310 professionals have used our research since 2012.

SandeepTarwe

Team lead at a consultancy with 10,001+ employees

Aug 1, 2022

AlertSite sometimes triggers false alerts or fake alerts, which needs to be rectified. When we see an alert and go ahead and run certain tests on it, the test always passes. However, on the main screen, it shows up as critical. Therefore, the false alert needs to be fixed.

Read full review

Suraj Branwal

Senior Analyst Monitoring and Reporting at Empower

Mar 13, 2024

One area that needs improvement in AlertSite is the slow UI. I'm using the classic UI because it's quite user-friendly, or in human-readable format, but it's a little slow. It takes time to load all the monitors, so if that could be sped up, that would be helpful. The AlertSite support team also needs improvement in terms of availability. Most of the agents in the team aren't available 24 x 7, so if there's something you need to discuss, you need to tell the support team ahead of time to schedule it. Multiple times, when a case comes up during weekends or whenever my team is doing an update, support needs improvement, availability-wise. I use AlertSite for synthetic monitoring, so whatever is available right now is okay, but if I want to request a new feature on a website, currently, the UI refreshes automatically. I would like to have the option on AlertSite to configure that manually. The UI auto-updates every few minutes, so if I can control that manually, that would be helpful.

Read full review

SandeepTarwe

Team lead at a consultancy with 10,001+ employees

Feb 12, 2025

I could use a few changes to the user interface.

Read full review

IsaacSamuel

Assistant Director at a consultancy with 10,001+ employees

Apr 28, 2025

Additionally, support from AlertSite is not at an enterprise level since it is not offered 24/7.

Read full review