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ADP Workforce Now pros and cons

Vendor: ADP
3.8 out of 5

Pros & Cons summary

Buyer's Guide

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Prominent pros & cons

PROS

ADP Workforce Now improves organizations by streamlining the payroll process, enhancing accuracy and efficiency.
Reporting and benefits management are highlighted as highly valuable features of ADP Workforce Now.
Performance management is particularly appreciated for its effectiveness, especially among users new to the feature.
ADP Workforce Now offers robust security measures on a private cloud, preventing unauthorized access.
Attendance tracking is essential for managing a diverse workforce, helping monitor and address attendance issues effectively.

CONS

Payroll functionality needs improvement and contains a few unresolved issues.
Report development and creation require enhancements to match competitive offerings.
Customer service lacks sufficient understanding and efficiency in resolving queries.
Benefits portal usability could be improved for a better user experience.
Overall complexity presents a significant challenge for users.
 

ADP Workforce Now Pros review quotes

it_user641262 - PeerSpot reviewer
Manager - Human Resource Services at a manufacturing company with 1,001-5,000 employees
Apr 5, 2017
The product allows for accurate, consistent payrolls.
it_user641265 - PeerSpot reviewer
Payroll & Benefits Manager with 1,001-5,000 employees
Apr 5, 2017
I love the integration of HR, payroll, tax filing, benefits, time and attendance, GL, ACA, employee/manager self-service, reporting and analytics.
it_user641280 - PeerSpot reviewer
Payroll and AP Specialist at AppNeta
Apr 5, 2017
It is hard to go wrong with choosing ADP as a solution for nearly any company.
Learn what your peers think about ADP Workforce Now. Get advice and tips from experienced pros sharing their opinions. Updated: March 2026.
885,264 professionals have used our research since 2012.
it_user772509 - PeerSpot reviewer
Regent Seven Seas Cruises at a leisure / travel company with 51-200 employees
Nov 14, 2017
Payroll: It is very easy and user-friendly.
it_user772512 - PeerSpot reviewer
Sanford Health at a healthcare company with 1,001-5,000 employees
Nov 14, 2017
For small to mid-sized companies, Workforce Now is one of the better products on the market, clean with an easy interface that is simple to maneuver around, stable, and will continue to improve into the future.
Amy Off - PeerSpot reviewer
HCM Consultant / Project manager Specializing in ADP WFNHRIS at Private Contractor
Jan 4, 2023
The most valuable features are the reporting and benefits piece.
reviewer2066364 - PeerSpot reviewer
Business Administrator at a healthcare company with 11-50 employees
Jan 5, 2023
The most valuable feature to me is performance management because we just started using that.
reviewer2080089 - PeerSpot reviewer
HRS Professional at a financial services firm with 501-1,000 employees
Jan 20, 2023
The platform is on a private cloud that is fully secure with no way for hacker penetration.
reviewer2085081 - PeerSpot reviewer
Regional Director of Human Resources at a tech vendor with 1,001-5,000 employees
Jan 26, 2023
In my day-to-day work, attendance tracking would be most important. That's because I have a really diverse group of employees, and I have a subset of younger folks who are struggling with their attendance. So, that's the thing that I'm most involved with currently.
reviewer2179716 - PeerSpot reviewer
Project Lead at a marketing services firm with 201-500 employees
May 26, 2023
It is a scalable solution.
 

ADP Workforce Now Cons review quotes

it_user641262 - PeerSpot reviewer
Manager - Human Resource Services at a manufacturing company with 1,001-5,000 employees
Apr 5, 2017
Support leaves a lot to be desired.
it_user641265 - PeerSpot reviewer
Payroll & Benefits Manager with 1,001-5,000 employees
Apr 5, 2017
Their “new and improved” message center (where you get notifications and go to approve things like time off) is actually not as easy as it used to be.
it_user641280 - PeerSpot reviewer
Payroll and AP Specialist at AppNeta
Apr 5, 2017
ADP provides a quarterly Error Notification Report that allows you to check for compliance errors based on payments made to employees that quarter. The report only shows employees by their file #; however, the recent ADP upgrade has an "Archive" feature that makes it impossible to search for employees by file number so currently, there is no way to identify the employees listed on the report without calling ADP.
Learn what your peers think about ADP Workforce Now. Get advice and tips from experienced pros sharing their opinions. Updated: March 2026.
885,264 professionals have used our research since 2012.
it_user772509 - PeerSpot reviewer
Regent Seven Seas Cruises at a leisure / travel company with 51-200 employees
Nov 14, 2017
The Call Centre: The extension number takes too many digits to get through and the wait time is too long.
it_user772512 - PeerSpot reviewer
Sanford Health at a healthcare company with 1,001-5,000 employees
Nov 14, 2017
The workflow is a bit weak.
Amy Off - PeerSpot reviewer
HCM Consultant / Project manager Specializing in ADP WFNHRIS at Private Contractor
Jan 4, 2023
I would like to see the payroll side improved and there are a few kinks that need to be worked out.
reviewer2066364 - PeerSpot reviewer
Business Administrator at a healthcare company with 11-50 employees
Jan 5, 2023
The ease of developing and creating reports could definitely use some improvement.
reviewer2080089 - PeerSpot reviewer
HRS Professional at a financial services firm with 501-1,000 employees
Jan 20, 2023
The report functionality is not as good as competitive products.
reviewer2085081 - PeerSpot reviewer
Regional Director of Human Resources at a tech vendor with 1,001-5,000 employees
Jan 26, 2023
When I'm not working with the implementation team and I'm just talking to customer service or something, they're just not a lot of help. They don't understand how it works. They'll tell you to do something that I know would affect something else. So, it's less about the software and more about just training their folks to a higher level.
reviewer2179716 - PeerSpot reviewer
Project Lead at a marketing services firm with 201-500 employees
May 26, 2023
Its benefits portal could be user-friendly.