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ADP Workforce Now pros and cons

Vendor: ADP
3.8 out of 5
522 followers
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Pros & Cons summary

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Prominent pros & cons

PROS

ADP Workforce Now improves organizations by streamlining the payroll process, enhancing accuracy and efficiency.
Reporting and benefits management are highlighted as highly valuable features of ADP Workforce Now.
Performance management is particularly appreciated for its effectiveness, especially among users new to the feature.
ADP Workforce Now offers robust security measures on a private cloud, preventing unauthorized access.
Attendance tracking is essential for managing a diverse workforce, helping monitor and address attendance issues effectively.

CONS

Payroll functionality needs improvement and contains a few unresolved issues.
Report development and creation require enhancements to match competitive offerings.
Customer service lacks sufficient understanding and efficiency in resolving queries.
Benefits portal usability could be improved for a better user experience.
Overall complexity presents a significant challenge for users.
 

ADP Workforce Now Pros review quotes

JH
Dec 21, 2022
The way that ADP helped us improve our organization is by making the payroll process clean and efficient because if you make a mistake there, you're in big trouble.
reviewer2085081 - PeerSpot reviewer
Jan 26, 2023
In my day-to-day work, attendance tracking would be most important. That's because I have a really diverse group of employees, and I have a subset of younger folks who are struggling with their attendance. So, that's the thing that I'm most involved with currently.
reviewer2080089 - PeerSpot reviewer
Jan 20, 2023
The platform is on a private cloud that is fully secure with no way for hacker penetration.
Learn what your peers think about ADP Workforce Now. Get advice and tips from experienced pros sharing their opinions. Updated: December 2024.
823,547 professionals have used our research since 2012.
Vineeth John - PeerSpot reviewer
May 21, 2024
The most interesting feature for me on ADP is the custom reporting tool. It's got something called a field grabber, which makes it so much easier to generate your own custom reports simply by pulling tabs from any feature.
reviewer2066364 - PeerSpot reviewer
Jan 5, 2023
The most valuable feature to me is performance management because we just started using that.
Amy Off - PeerSpot reviewer
Jan 4, 2023
The most valuable features are the reporting and benefits piece.
reviewer2179716 - PeerSpot reviewer
May 26, 2023
It is a scalable solution.
 

ADP Workforce Now Cons review quotes

reviewer2085081 - PeerSpot reviewer
Jan 26, 2023
When I'm not working with the implementation team and I'm just talking to customer service or something, they're just not a lot of help. They don't understand how it works. They'll tell you to do something that I know would affect something else. So, it's less about the software and more about just training their folks to a higher level.
reviewer2080089 - PeerSpot reviewer
Jan 20, 2023
The report functionality is not as good as competitive products.
Vineeth John - PeerSpot reviewer
May 21, 2024
The complexity is the key challenge with a tool like ADP .
Learn what your peers think about ADP Workforce Now. Get advice and tips from experienced pros sharing their opinions. Updated: December 2024.
823,547 professionals have used our research since 2012.
reviewer2066364 - PeerSpot reviewer
Jan 5, 2023
The ease of developing and creating reports could definitely use some improvement.
Amy Off - PeerSpot reviewer
Jan 4, 2023
I would like to see the payroll side improved and there are a few kinks that need to be worked out.
reviewer2179716 - PeerSpot reviewer
May 26, 2023
Its benefits portal could be user-friendly.