Acronis Cyber Protect pros and cons

I wish Acronis had a feature that would allow me to set an expiry date for customers when I send them Acronis, such as when I create a customer workload or gigabyte.

If we could have a mass deployment option using Acronis, that would be helpful.

Their support process can be quite lengthy...This is an area that needs improvement.

The initial setup was complex. We had to deploy it through an external consultant team.

Acronis Backup has a straightforward initial setup process and an easy-to-use interface. However, a potential issue for Acronis partners is that registered partners do not have access to marketing materials, which can make it difficult for them to reach mass markets and sell the product. This could be improved by allowing registered partners to access marketing materials and tools, such as email templates, that would help them to promote Acronis Backup effectively.

On the cloud side, security could always be better.

Because Acronis Backup is an on-premises solution, there is extra overhead. It's harder to manage, and there's no real remote access. You have to physically log in to the machine to manage it. The reporting feature works fine, and you will be able to send out reports. However, that is where it stops. The deployment could be improved and could be through a network chain. If we need to deploy two machines that are not connected to the internet but connected to two different networks, it would be great to have a machine with dual mix that has access to the backup server and to those machines. It would be like a relay that you can install on the machine with a two-mix, and that machine can then connect to your backup server and to the other machines. You should be able to see the other machines on that network and be able to deploy to it and push jobs to it.

The reporting can be improved.

We needed to have help from the vendor for implementation. The vendor used two personnel. We have system administrators and they do the server backups themself.

We have sometimes issues with the child copies and other similar functions, but it's normal with any backup solution. We need to fix those issues first in order for us to be able to do the backup properly.