Acronis Cyber Protect Reviews

Acronis Backup is a backup solution offering license-based and per-GB options for its customers. Customers may purchase a license per device, enabling them to install and manage backups for the respective device. Alternatively, customers may opt for a per-GB license, choosing a specific storage amount such as 200 GB or 50 GB. Our role is to support customers and users based on their chosen license basis.

Acronis Ransomware Protection is one of the best features of the tool. Another feature or advantage of Acronis Backup is its compatibility with multiple platforms, including Windows, Linux, and macOS. It also supports database servers and mailing solutions, such as G Suite.

To put it simply, if a customer, end user, or technical person encounters an issue and needs to consult with an Acronis support technician, the process can be too lengthy. This is an area that needs improvement. I will refrain from criticizing their support team as I am unfamiliar with their infrastructure.

All the necessary features are already included in the current version. All the necessary features required to set up a proper backup are already present in Acronis Backup. Therefore, there is no need to add any additional features to the product.

I have been using Acronis Backup for over a year and a half. Also, my company has a partnership with Acronis as well as Microsoft.

The solution is stable. Looking at the current technologies in the market, this is the best backup solution. The best advantage of this backup solution is that it is protected by a feature known as Ransomware Protection, which Acronis Cloud offers.

In my organization, every person uses Acronis Backup. Also, we are providing services to our customers too. So, approximately more than 1,000 customers are using products from Acronis.

Their support process can be quite lengthy. First, we must collect the logs and share them in the proper format. We can expect a confirmation reply within approximately 24 hours, but then we have to wait another 24 to 48 hours to receive a response from their team.

If I were to rate the customer support provided by Acronis solution on a scale of one to ten, where one is bad, and ten is excellent, I would rate it slightly above average.

I am currently working on a Windows platform and using Microsoft Azure. Additionally, I use Windows platforms, including Server OS, IIS, and database servers. Also, I use mailing solutions such as Microsoft 365 and G Suite.

As to whether the solution gets deployed on a public cloud or on-premises, I would like to say that Acronis Backup requires data backup to be saved on Acronis Cloud Storage. However, the decision of where to store the backup depends solely on the requirement of the customers or end users. Based on their preference, they may choose to store the backup locally, on their network drive, on their cloud server, or on Acronis Cloud Storage. Ultimately, the location of the backup storage is determined by the customer's needs.

I recommend utilizing a backup solution like Acronis Cloud Backup to manage and ensure the safety of your data. The advantage of this feature or the product is that even if you are not a technical person, it is easy to understand its features and use.

Due to the delayed support from the solution's technical team, I have deducted two points from my rating. As a result, I rate this solution an eight out of ten.

For clients utilizing OneDrive within Microsoft 365, having an online backup solution like Acronis is imperative. It allows you to recover data in such scenarios or instances where data has been accidentally deleted.

One of its most valuable aspects is its user-friendly interface. It's straightforward for clients to manage their assets independently, which might be convenient for them.

The licensing approach becomes intricate when dealing with SharePoint. Unlike individual user data, SharePoint data isn't bound to specific users; it's accessible by various users within the organization. Yet, they mandate a license for each user connected to SharePoint, irrespective of their level of utilization. This complexity raises concerns, particularly concerning the backup of SharePoint libraries. For example, if ten users access a SharePoint library, they assert that even if only one user is licensed, you must still procure licenses for all users to maintain compliance, even if they're not actively utilizing the service. Such a policy may pose compliance challenges, particularly when users intermittently access SharePoint data.

I have been working with it for six months now.

I would rate its stability as an eight out of ten.

I would rate its scalability capabilities eight out of ten. I believe that for medium-sized organizations, the solution should suffice unless there are specific reasons indicating otherwise. However, for larger cloud-based organizations, it's uncertain, especially if they are relatively new to the analytics box backup segment or lack experience in providing unlimited storage licenses. Additionally, larger organizations often have more stringent compliance requirements, which may not be fully met by the product.

The initial setup is straightforward.

You can configure the entire setup in approximately thirty minutes or less.

When purchasing licenses for the product, they operate on a user-based licensing model. If you have six users, you purchase licenses accordingly. I find the pricing structure satisfactory, it is around $25 per year. I would rate it seven out of ten.

When comparing to other vendors, based solely on my knowledge of their names as I haven't worked with them directly, I recall trying out the trial console of Barracuda, which seems somewhat similar. Barracuda was one of the pioneers in cloud-to-cloud solutions, whereas Acronis followed suit later on and wasn't initially a leader in this field. Acronis used to sell storage separately, which was considered a drawback, especially when you had to estimate how much storage your users would require. However, they have since introduced unlimited agent licensing, which addressed this issue. Another major player in backup, Veeam, initially followed a similar approach of providing your storage or purchasing it separately from cloud providers like Azure or AWS. Overall, I would rate it eight out of ten.

We are ensuring our data's safety by backing it up in both Acronis' cloud and on-premise servers. Additionally, we have established a partnership with Acronis to become resellers in the Jordanian market. This enables us to benefit from our partnership and offer Acronis products to customers.

Acronis Backup is of excellent quality, highly user-friendly, and supports nearly all platforms, databases, and hypervisors. Subscription options for both on-premise and cloud-based versions are available, with each providing varied options such as workload, gigabyte, and service provider. 

Acronis natively integrates backup and cybersecurity, simplifying management and automation in one console, which helps us and our customers to keep our data secure and safe with a trustable solution like Acronis. A combination of high-performance computing, universal software-defined storage, and flexible networking allows us to grow the business without complexity concerns.

Since the last version, everything has been improved. Each update Acronis releases brings better performance, recovery, and backup. Acronis also fixed existing errors and added new compatibility. With every new version, the solution continues to get better and better.

The solution's software is highly secure, with an anti-Malware and anti-ransomware engine, plus additional features such as vulnerability assessment, remote management, and remote control. Malware scanning is integrated into the single agent for added convenience. All in all, this is an impressive product and I highly recommend it.

Acronis Backup is easy to use and we've had no issues with it in the years we've been using Acronis; the backups and recoveries are rock solid and it's great for transitioning between physical to physical, virtual to virtual, physical to virtual, and virtual to physical.

The pricing is significantly higher than it was last year, which is understandable since they have introduced new technology, such as transitioning from backup to cybersecurity. This has required a large investment in development, so it is reasonable for Acronis to raise the price. However, existing customers may be taken aback by the sudden price increase when they renew their accounts or licenses.

Talking about the Acronis Service Provider platform, I wish Acronis had a feature that would allow me to set an expiry date for created customers and issued licenses on both the "Per Workload" and "Per Gigabyte" options. This way, I could receive a reminder when a customer's subscription is about to expire without the need to integrate third-party tools. Unfortunately, this is not available in the service provider portal. This would be extremely helpful for service providers and should be included in the future.

Since Acronis stopped selling perpetual licenses, Acronis should take action to ensure that perpetual licenses are not functional if customers do not renew them. They should also strive to set reasonable renewal prices for perpetual licenses and create a mechanism to help us and customers who want to upgrade their licenses to subscription or service providers without being burdened with an exorbitant fee. It is clear that Acronis must review its pricing model and create a system that will make it easier for customers to upgrade without breaking the bank. We're losing customers due to the fact that there is a huge gap between renewing perpetual licenses and subscription licenses. On the other hand, perpetual licenses, which are valid for life, do not require renewal for the software to continue working. Therefore, customers may be hesitant to renew maintenance support for these licenses due to the higher cost even if they won't get any updates or support, but many of them still say that the software is stable enough for them and they don't need to renew. However, with a reasonable price, many customers are now renewing. With these significant price increases for their perpetual license renewal, I found it to be unreasonable. However, I have no issues with their subscription and service provider models. Acronis needs to find a way to address the price increases for their perpetual licenses.

I have been using the solution for more than 10 years.

I have a lot of customers who never call me with complaints about Acronis. I proactively reach out and ask if they are having any issues with Acronis; they always tell me that the solution is very stable and that the installation, scheduling, and verification processes all work as expected. Acronis updates are solid and address compatibility issues and error correction.

Acronis is a scalable solution, there are no worries about scalability. They always listen to thousands of customers of all sizes. A combination of high-performance computing, universal software-defined storage, and flexible networking allows you to grow the business without complexity concerns. 

The support and maintenance services at Acronis are the best I have ever encountered. When I open a support case or request maintenance, I hear back in two to three minutes, and for more major or critical matters, the response time is from three to seven days. Even when I reach out to Acronis by email, the staff is prompt to respond.

No matter who we are talking to, customers or competitors, we always offer advice on using Acronis. In my opinion, Acronis is the best software available on the market, better than other options such as Veeam Backup and Replication, Commvault Complete Data Protection, Symantec Online Backup, and Veritas NetBackup. We always suggest that customers use Acronis, and it is a reliable and solid option that we use ourselves in our company.

Positive

I used many Backup solutions, but Acronis has an all-in-one solution that addresses security, simplicity, and stability for backup and recovery.

Thanks to Acronis, setting it up is incredibly easy. Even for someone with no technical experience, it's a breeze. As a partner, when I introduce the product to customers, it only takes me an hour or two to explain how it works. Acronis has a user-friendly interface that can be operated in just a few steps.

The amount of time needed to deploy in larger environments typically takes up to five hours, depending on the number of users, machines, and servers involved. For example, it took less than five hours to deploy Acronis on 20 servers, 50 virtual machines, and 100 workstations using the tools provided by Acronis such as unattended installation and network Discovery.

I don't need many resources to install Acronis Backup. Generally, the basic requirements for either a server or PC are enough. Acronis covers almost all platforms so there are no special requirements. The amount of space needed for installation is also not excessive.

We usually implement Acronis through our sales and technical teams, however; when the Acronis team is needed, they are experts and helpful.

For most companies, data is the most valuable asset: financial statements, customer databases, ERP systems, emails, etc. When planning for disasters, businesses must ask themselves several questions. “Should we protect our data?” “Can we rebuild without that data?” “How long do we have to rebuild before customers, suppliers, and investors go elsewhere?” The answer is Backup and Disaster Recovery. The best way is to demonstrate that disaster recovery is not with cost — but an investment with a positive ROI.

The math for the rate of return is a bit complicated. 

The pricing has increased, however, I believe it is still reasonable compared to other products. Acronis offers unique features that make it stand out from the competition. I see with Acronis, you will get what you paid for.

Acronis licensing module is very good and easy, you don't have to struggle choosing between licenses.

The setup is very simple, they avoid any setup complexity. One setup file will cover all your platforms.

I evaluated many solutions, Acronis is the best of them from my opinion.

Acronis is not just a backup solution, it is truly a cybersecurity solution. In Addition, they have many other solutions such as:

• Acronis Cyber Protect Cloud
• Acronis Disaster Recovery
• Acronis Cyber Infrastructure
• Acronis Cyber Protect Connect
• Acronis DeviceLock DLP
• Advanced Email Security
• Acronis Snap Deploy
• Acronis Disk Director
• And More...

We primarily use the solution as a backup.

The good thing is that it's a central console. In that console itself, we have multiple options. You can install a file sync option. With the backup itself, you can take a second backup with the client's own cloud and the universal backup, which is like a complete image of the server backup level. 

That restoration is very good on the Acronis side compared to other products. 

They have their own cloud. Users can work with Azure or AWS as well.

It's very easy to manage. We are an MSSP partner, so we have multiple customers in a single console we can easily manage. There is no need for a server requirement. The server is okay for a backup. If all the backups are in Arcserve, we need a separate server to install the backup. There is an additional cost associated with that approach, however, here, there is no cost. 

The solution is easy to set up.

It is very stable. 

Scalability isn't an issue.

This is a perfect option for an SMB.

Comparatively, depending on the setup, it can be costly. 

On the cloud side, security could always be better.

If you are taking a secondary backup on the cloud, more compression would be better. It would help reduce sizing.

I'm not certain how effective the solution would be for enterprise-level companies. 

We'd like the ability to be able to restore on-premises. Right now, we can only restore on the cloud. 

I've been using the solution for the last five to ten years. 

It's stable and reliable. There are no bugs or glitches. It doesn't crash or freeze. 

We don't have issues with scalability. We're mostly selling to SMB customers, not enterprises. It can scale for their purposes. Typically companies in the category we work with have 50 to 100 users, or maybe a maximum of 200 users.

Normally, we get support from our team. 

Normally, we used to provide Veeam as well. That said, Veeam has a completely different product and a different portfolio. They have a different cloud-based option, and Veeam doesn't have a cloud-based option. Which we would use would depend on the client's needs. Both products are good. If a client has multiple servers for backing up, Acronis is best. The way they are priced is completely different as well. As an MSSP partner, we typically get good pricing with Acronis. We don't have the same relationship with Veeam.

This product is very straightforward to set up. It's not a complex process. 

We are an MSSP partner for the Acronis Cloud, so we are getting a good price.

We have a lot of customers on Acronis right now. 

I'm handling the presales, so I'm involved with implementations in all of the environments. 

I would rate the solution eight out of ten. 

Centralized management is valuable to us. We have everything in a single pane of glass. Everything, including Microsoft 365, Google Workstations, servers, and virtual machines, is under one management console. It has EDR as well. To backup, I just click on the backup plan and run it. The tool has helped enhance our organization’s security posture. The solution provides a few features for cyber protection. The integrations run well. We get no errors. If something happens, I can restore it. That’s all I need.

The pricing could be improved. The licensing method for Microsoft 365 and Google is not that great.

I have been using the solution since 2014.

The tool is stable. I rate the stability a nine out of ten.

We have five to ten users in our organization. I rate the tool’s scalability an eight or eight and a half out of ten.

We raise a support ticket when we need help. Depending on what we write in the ticket, the support team will come back to us with a response. If the ticket is not very comprehensive, it will take longer. Sometimes, the ticket needs to be escalated, and we waste time.

Neutral

I used Backup Exec more than ten years ago. I switched to Acronis because I got an offer from Acronis with some free licenses. After I used them, I decided to purchase Acronis.

I rate the ease of setup a nine out of ten. We have an on-premise version, and we use the cloud console. The deployment takes half an hour.

I rate the pricing a five out of ten. In some aspects, the product is cost-effective.

Overall, I rate the solution a nine out of ten.

We use the solution for its backup and granular object restore features.

The solution helps us quickly backup clients' data in Office 365 following the move to the cloud from on-prem.

The solution's most valuable feature is cloud backup. Using it, we don't have to go through every mailbox, SharePoint site, or OneDrive account to configure the backup, you can almost just fire at your tenancy and forget.

The solution's reporting feature could be better. There are many false negatives and retriable errors.

We have been using the solution for around eight months.

It is a very stable solution, but we face challenges extracting reports. I rate its stability as an eight.

We have around 90 users in our organization whose Office 365 data is being backed up via Acronis. It is a very scalable solution but depends upon the business requirement. I rate its scalability as a nine.

We previously used on-prem Exchange and used Veeam to back up the on-premises server, we have since moved to hybrid exchange with the mailboxes in the cloud.

We worked on the solution's demo software initially to understand the process. It took us a week to complete it. I rate the process as an eight.

We took help from a third-party vendor for a part of the solution's implementation. Later, we installed the rest of it ourselves. It requires one or two administrators for deployment and maintenance.

It is a low-cost solution. But, its storage cost is high and varies at times. I rate its pricing a two or three.

I advise others to get a demo of the solution in the first instance. Also, they should take timely updates on storage costs. Apart from this, it is easy to use. I rate it as an eight.

The solution is a premium backup solution. It can back up disks, tape, and clouds.

The user interface is very good.

They have storage node software. It's safer and better for data deduplication and network traffic. 

It offers the best pricing.

So far, the support I've received is very good. 

The setup is very easy.

I don't have any notes about missing features.

We would always support better pricing. 

I've used the solution for ten years. 

I'd rate stability ten out of ten. There are no bugs or glitches. It doesn't crash or freeze. It is reliable. The performance is good. 

I'd rate scalability ten out of ten. It easily extends. 

We are resellers with a couple of customers. 

Technical support is excellent. They are fast, responsive, and knowledgeable. We are very satisfied with the level of service. 

I've also used Veeam Backup. It's very similar to Acronis. Veeam does have a separate console for its backup.

The initial setup is straightforward. The deployment takes two hours. 

You have an installation file that includes everything you need. You can do a backup within two hours. 

The cloud is integrated into the same console as the local backup. 

We only need one person to manage the setup process. 

We can set up the solution ourselves for our clients. 

The solution does provide a good ROI. 

The pricing is excellent. It's one of the best-priced on the market. I'd rate the solution ten out of ten in terms of affordability.

Users do need to pay a licensing fee. There are no extra fees for the solution. That said, you can buy various subscriptions depending on what you need. 

I'd rate the solution ten out of ten. I'd recommend the solution to others. 

We use the solution to take backups of applications and files.

The tool’s licensing and pricing are economical for SMB customers.

The solution needs to have better stability. I would like to improve the tool’s support through calls.

I have been working with the solution for eight years. I use the tool’s latest cloud version.

I would rate the tool’s stability an eight out of ten. The solution is stable. I haven’t faced any stability issues.

I would rate the tool an eight out of ten. Acronis is an agent-based solution and it is scalable. We have around 50 customers.

The tool’s support is quite difficult. Support is mainly available only through the mail. The toll-free numbers are not available.

The tool’s initial setup is straightforward. The overall deployment takes one week to complete but the software can be installed within a day. You need to install the management console and then pick up the agent. We can take the backup post these processes.

The deployment was done in-house.

We have seen ROI with the use of the solution.

I would rate the solution’s pricing an eight out of ten. The tool’s subscription is yearly.

I would rate the overall solution an eight out of ten. Acronis is a cost-effective solution compared to other vendors. I haven’t faced any issues with the tool’s performance. The solution’s support was different before. Now, the support is changed. The solution needs only one engineer to manage the deployment and maintenance processes.