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ThoughtSpot Reviews

Vendor: ThoughtSpot
4.0 out of 5
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What is ThoughtSpot?

ThoughtSpot is a powerful business intelligence tool that allows easy searching and drilling into data. Its ad hoc exploration and query-based search features are highly valued, and it is easy to set up, stable, and scalable. 

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ThoughtSpot is the #5 ranked solution in top Embedded BI Tools, #8 ranked solution in top Data Visualization solutions, and #10 ranked solution in top Business Intelligence Tools. PeerSpot users give ThoughtSpot an average rating of 8.0 out of 10. ThoughtSpot is most commonly compared to Microsoft Power BI: ThoughtSpot vs Microsoft Power BI. ThoughtSpot is popular among the large enterprise segment, accounting for 67% of users researching this solution on PeerSpot. The top industry researching this solution are professionals from a financial services firm, accounting for 20% of all views.
Buyer's Guide
ThoughtSpot
August 2025
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Helped 866,324 peers since 2012

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ThoughtSpot mindshare

Product category:
BI (Business Intelligence) Tools
As of September 2025, the mindshare of ThoughtSpot in the BI (Business Intelligence) Tools category stands at 1.5%, down from 1.5% compared to the previous year, according to calculations based on PeerSpot user engagement data.
BI (Business Intelligence) Tools Market Share Distribution
ProductMarket Share (%)
ThoughtSpot1.5%
Microsoft Power BI14.5%
Tableau Enterprise11.0%
Other73.0%
BI (Business Intelligence) Tools

PeerResearch reports based on ThoughtSpot reviews

TypeTitleDate
CategoryBI (Business Intelligence) ToolsSep 1, 2025Download
ProductReviews, tips, and advice from real usersSep 1, 2025Download
ComparisonThoughtSpot vs Microsoft Power BISep 1, 2025Download
ComparisonThoughtSpot vs Tableau EnterpriseSep 1, 2025Download
ComparisonThoughtSpot vs SAP Analytics CloudSep 1, 2025Download
Suggested products
TitleRatingMindshareRecommending
Microsoft Power BI4.014.5%93%326 interviewsAdd to research
Tableau Enterprise4.211.0%89%307 interviewsAdd to research
 
 
Key learnings from peers

Valuable Features

ThoughtSpot offers core functionality for search and drill-down capabilities, allowing users to connect data quickly. Users value ad hoc data exploration, fast performance, easy setup, and query-based search. Its AI-driven engine, self-service orientation, and integration with databases enhance usability. Users appreciate the intuitive interface, powerful analytics, and the ability to customize reports without technical expertise. Feature-rich with a flexible pricing model and seamless data integration, it enables efficient decision-making with natural language processing.
  • "ThoughtSpot saves a significant amount of time compared to other tools and is very user-friendly."
  • "ThoughtSpot is much easier to work with and maintain than other BI solutions, and it significantly reduces costs related to manual labor."
  • "The self-service analytics capabilities are unrivaled, making it a top-notch solution."

Room for Improvement

Users express a need for enhanced visualization capabilities in ThoughtSpot, including geospatial reporting and improved customization comparable to Power BI. Connectivity issues with databases and interface limitations, like customizing dashboards and managing data organization, are common concerns. Users seek better integration with other tools, flexibility in data handling, and more intuitive AI-driven insights. They highlight challenges in data loading stability, governance complexity, customization options, and pricing concerns, noting a desire for direct enhancements and ease of use.
  • "The prediction model needs improvement. While NLQ is working perfectly fine and the data understanding capabilities of ThoughtSpot are good, there is room for improvement."
  • "ThoughtSpot lacks an intermediate layer for data loading, unlike Qlik, which affects dashboard stability when the database has issues."
  • "A crucial feature we needed is missing, which involves restricting views of certain KPIs when users select conflicting parameters. We had to create a workaround, which impacted performance by loading pinboards slowly."

ROI

Many organizations find value in ThoughtSpot through significant time savings and quicker insights, which aids strategic decision-making. Their use experiences improved data handling and facilitated targeted marketing. While some have not seen direct revenue returns, the reduction in manual labor costs adds value. Comparisons with Power BI indicate higher costs, limiting broader implementation. Although direct quantification of ROI is complex, ThoughtSpot has positively impacted some users.

Pricing

ThoughtSpot's pricing is seen as competitive and flexible, often negotiated to suit enterprise needs. Users find it more affordable than Tableau but more expensive than Power BI. The pricing model, based on data input rather than user count, appeals to those wanting control over costs. ThoughtSpot's enterprise all-you-can-eat deal offers cost advantages, though some consider it expensive relative to other BI tools. Overall, pricing aligns with market standards, balancing features and value.
  • "I give the pricing a six out of ten."

Popular Use Cases

ThoughtSpot is primarily used for internal operations, self-service business intelligence, and customer-facing analytics. Users leverage it for creating and customizing dashboards, operational reporting, and data visualization. It supports ad-hoc reporting, allows embedding into applications, and simplifies data exploration. With its powerful search and AI capabilities, ThoughtSpot enables users to gain insights from diverse data sources, facilitating informed decision-making across various domains like sales, marketing, and internal management.

Service and Support

ThoughtSpot customer service and support is generally responsive and helpful. Many users rate them positively for knowledge and assistance, though some encounter issues with response times and problem resolution. While some appreciate the proactive approach, others feel support could be more robust and comprehensive. Technical support often gets mixed ratings, indicating quick but not always helpful responses. Some users have dedicated contacts, but experience delays with feature requests and processes. Overall, ratings vary from six to eight out of ten.

Deployment

ThoughtSpot's initial setup is often seen as straightforward. Customers appreciate the ease of implementation, with many finding it drag-and-drop simple. Assistance from ThoughtSpot's team is valued, resulting in a process managed by small teams. Setup involves integrating data from various databases and using modeling capabilities. While some report challenges such as TML features and security rules, many note the setup as easy or medium in complexity. Compatibility and support enhance customer satisfaction.

Scalability

ThoughtSpot is considered highly scalable by many users, with its integration with Snowflake offering automatic scaling capabilities. While scaling presents challenges in managing user roles and security for large numbers of users, the platform itself does not face technical difficulties with scaling data. Some users report no significant issues when handling large datasets. Meanwhile, scalability often depends on contract terms, and ThoughtSpot is praised for flexibility despite needing improvements in governance.

Stability

ThoughtSpot is generally stable, with most users reporting reliable performance without crashes or glitches. Upgrades occur smoothly, and data is processed quickly, especially with large datasets. Users appreciate the lack of downtime, though some report issues with indexing delays and database interferences. Occasional feature workarounds can affect performance. Most users rate ThoughtSpot's stability highly despite occasional challenges, noting it performs faster than other BI tools.
These insights are based on the in-depth reviews provided by peers to help you make a better buying decision.
Download our ThoughtSpot Buyer's Guide for additional reliable information.

Review data by company size

By reviewers
Company SizeCount
Small Business3
Large Enterprise10
By reviewers
By visitors reading reviews
Company SizeCount
Small Business124
Midsize Enterprise47
Large Enterprise343
By visitors reading reviews

Top industries

By visitors reading reviews
Financial Services Firm
20%
Computer Software Company
11%
Manufacturing Company
11%
Healthcare Company
6%
Performing Arts
4%
Retailer
4%
Insurance Company
4%
University
4%
Construction Company
3%
Real Estate/Law Firm
3%
Consumer Goods Company
3%
Comms Service Provider
2%
Media Company
2%
Outsourcing Company
2%
Educational Organization
2%
Logistics Company
2%
Recreational Facilities/Services Company
2%
Hospitality Company
2%
Pharma/Biotech Company
2%
Legal Firm
2%
Government
2%
Non Profit
2%
Energy/Utilities Company
1%
Wholesaler/Distributor
1%
Transportation Company
1%
Marketing Services Firm
1%
Aerospace/Defense Firm
1%

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Learn more about ThoughtSpot

The solution is used for reporting purposes, self-service BI, and embedding into other applications for customers to do self-service analytics. It helps businesses with metrics, KPIs, and important insights by sourcing data from various sources into one golden source and visualizing it in an easy way for the business to consume. The pricing model is ideal, charging for data rather than the number of users.

ThoughtSpot customers

Primary Capital Mortgage, Sterling Backcheck, RichRelevance, Rambus, Batteries Plus Bulbs

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Product Categories

Product Categories
BI (Business Intelligence) Tools
Data Visualization
Embedded BI

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ThoughtSpot Reviews Summary
Author infoRatingReview Summary
Sr Data Analytics Consultant at Capgemini4.0I use ThoughtSpot primarily as a user-friendly, search-based visualization tool. It integrates well with various databases, allowing easy data analysis without technical expertise. However, it lacks advanced customization options compared to Power BI and Tableau.
Senior Business Intelligence Architect at Mphasis4.0I've used ThoughtSpot for six months and find it intuitive, fast, and user-friendly, especially compared to Power BI, though its prediction features need improvement and broader deployment depends on resolving cost and data-sharing limitations.
Software Engineer (Data specialist) at Salesforce4.0I used ThoughtSpot for BI at Zoomin, developing models for various teams. Its data connection features were valuable, though UI customization was limited. Despite limited ROI due to few users, it saved personnel time with the data warehouse setup.
Works4.0Our company uses ThoughtSpot for marketing reporting due to its excellent UI/UX and useful alerting system. While it reduces labor costs and is easier than other BI tools, it lacks some features and has a lengthy feature request process.
Senior data engineer at LTI - Larsen & Toubro Infotech4.5I’ve used ThoughtSpot for three years and found it user-friendly, scalable, and effective for data analysis with smart discovery and NLP, though it has a steep learning curve, UI issues, and pricing could be more affordable.
Business Intelligence & Reporting Manager at a tech vendor with 51-200 employees4.5I've used ThoughtSpot for contract and workforce management and currently for business operations and sales with Salesforce data. Its self-service features excel, though dashboards need refinement. ThoughtSpot enhances targeted marketing; unlike SAS, it doesn't require a developer background.
Data Analyst at a tech vendor with 10,001+ employees4.5I work for a telecom company using ThoughtSpot for creating reports and driving business initiatives. Its AI-driven engine is valuable for data visualization and integration, but it lacks some advanced functions and stability seen in other tools like Qlik or Power BI.
head of commercial at Assimil8 Ltd.5.0I've found ThoughtSpot highly effective for self-service analytics with strong natural language search and stability, offering fast insights without analysts. Setup requires some modeling, but ROI is clear, and it's continuously improving with expanding AI integrations.