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Pros & Cons summary

Buyer's Guide

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Prominent pros & cons

PROS

Initial setup of ThoughtSpot is straightforward and easy to implement.
The tool is praised for its scalability and stability.
ThoughtSpot enables users with no data analytics experience to create and customize dashboards.
It offers unmatched self-service analytics capabilities that allow users to easily create their own reports and visualizations.
The platform significantly reduces costs related to manual labor and saves time compared to other tools.

CONS

Visualization customization in ThoughtSpot is limited compared to Power BI, with insufficient control over appearance.
It lacks direct connectivity to databases, only handling files.
Users find limitations in pivoting data, such as converting rows to columns, difficult to achieve.
The customer service and support are insufficient, with untimely responses.
Missing features include restricting KPI views when users select conflicting parameters, impacting performance.
 

ThoughtSpot Pros review quotes

Anthony Fiorino - PeerSpot reviewer
SVP, Head of Enterprise Data Mgmt & Data Intelligence at a financial services firm with 5,001-10,000 employees
Nov 14, 2022
The initial setup was very straightforward.
reviewer2034792 - PeerSpot reviewer
Lead Analyst, Global Business Intelligence at a comms service provider with 5,001-10,000 employees
Nov 24, 2022
The ability to do ad hoc explorations of data has been most valuable.
Vishnu Derkar - PeerSpot reviewer
Sr. Big Data Consultant at a tech services company with 11-50 employees
Nov 29, 2022
It is easy to set up the solution.
Learn what your peers think about ThoughtSpot. Get advice and tips from experienced pros sharing their opinions. Updated: December 2025.
879,259 professionals have used our research since 2012.
reviewer2042916 - PeerSpot reviewer
Analytics Insights - Manager at a consultancy with 10,001+ employees
Dec 5, 2022
The scalability is good.
Avirat Gaikwad - PeerSpot reviewer
Senior Consultant at a consultancy with 10,001+ employees
Jan 3, 2023
ThoughtSpot takes the modifying of existing reports out of our hands.
Madhu Srinivasan - PeerSpot reviewer
Principal Consultant at a financial services firm with 10,001+ employees
Dec 9, 2022
I would say the return on investment is good. Whatever we invested, we got results. We have been finding it easy to use and onboard new use cases.
Kevin McAllister - PeerSpot reviewer
Executive Manager at Hexagon AB
Jan 18, 2023
I like ThoughtSpot's search capabilities. You can also create custom analytics even if you aren't an experienced data analyst. We have users with no data analytics experience making some of the dashboards we've created, copying components, and customizing them to their specific use cases.
reviewer2115834 - PeerSpot reviewer
Associate Managing Director at a financial services firm with 10,001+ employees
Feb 28, 2023
It's easy to drill down or expand data to get more details right out of the box.
Sushma Polavarapu - PeerSpot reviewer
Sr Data Analytics Consultant at Capgemini
Feb 5, 2025
The tool is user-friendly for the end users.
Dominique Rozenberg - PeerSpot reviewer
Software Engineer (Data specialist) at Salesforce
Feb 22, 2025
The main core of ThoughtSpot is to create models, connect data pipelines, and create business models and dashboards on top of them.
 

ThoughtSpot Cons review quotes

Anthony Fiorino - PeerSpot reviewer
SVP, Head of Enterprise Data Mgmt & Data Intelligence at a financial services firm with 5,001-10,000 employees
Nov 14, 2022
The one area of the solution that I do hear needs improvement is on the visualization front.
reviewer2034792 - PeerSpot reviewer
Lead Analyst, Global Business Intelligence at a comms service provider with 5,001-10,000 employees
Nov 24, 2022
The dashboards could give you more ability to fine tune the appearance. You get a great deal more control over how something looks in Power BI than you do in ThoughtSpot.
Vishnu Derkar - PeerSpot reviewer
Sr. Big Data Consultant at a tech services company with 11-50 employees
Nov 29, 2022
If I want to order columns, this feature is not there.
Learn what your peers think about ThoughtSpot. Get advice and tips from experienced pros sharing their opinions. Updated: December 2025.
879,259 professionals have used our research since 2012.
reviewer2042916 - PeerSpot reviewer
Analytics Insights - Manager at a consultancy with 10,001+ employees
Dec 5, 2022
The most difficult thing I found is that it only deals with the files and does not have direct connectivity to databases.
Avirat Gaikwad - PeerSpot reviewer
Senior Consultant at a consultancy with 10,001+ employees
Jan 3, 2023
A customized visualization is lacking in this product.
Madhu Srinivasan - PeerSpot reviewer
Principal Consultant at a financial services firm with 10,001+ employees
Dec 9, 2022
I would like to see more flexibility in adding the pins. Currently, we have four different sizes in which I can add pins, but I would like to be able to resize my pins.
Kevin McAllister - PeerSpot reviewer
Executive Manager at Hexagon AB
Jan 18, 2023
ThoughtSpot is a fairly new product, so some usability aspects aren't as mature as we'd like them to be. One example is their organizational methodology, like how objects are organized in their dashboards inside the product. They're all on a flat list, which works if you've got five or 10 dashboards. However, it's insufficient when you're a large enterprise with multiple groups looking at the same dashboards. It isn't organized well.
reviewer2115834 - PeerSpot reviewer
Associate Managing Director at a financial services firm with 10,001+ employees
Feb 28, 2023
In terms of features, I'd like to be able to pivot data - for example, going from rows to columns. It's not easy to do.
Sushma Polavarapu - PeerSpot reviewer
Sr Data Analytics Consultant at Capgemini
Feb 5, 2025
The visualization customization needs improvement.
Dominique Rozenberg - PeerSpot reviewer
Software Engineer (Data specialist) at Salesforce
Feb 22, 2025
I encountered limitations mainly around UI and dashboard configuration.