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Pros & Cons summary

Buyer's Guide

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Prominent pros & cons

PROS

Initial setup of ThoughtSpot is straightforward and easy to implement.
The tool is praised for its scalability and stability.
ThoughtSpot enables users with no data analytics experience to create and customize dashboards.
It offers unmatched self-service analytics capabilities that allow users to easily create their own reports and visualizations.
The platform significantly reduces costs related to manual labor and saves time compared to other tools.

CONS

Visualization customization in ThoughtSpot is limited compared to Power BI, with insufficient control over appearance.
It lacks direct connectivity to databases, only handling files.
Users find limitations in pivoting data, such as converting rows to columns, difficult to achieve.
The customer service and support are insufficient, with untimely responses.
Missing features include restricting KPI views when users select conflicting parameters, impacting performance.
 

ThoughtSpot Pros review quotes

Anthony Fiorino - PeerSpot reviewer
Nov 14, 2022
The initial setup was very straightforward.
BijayKumar - PeerSpot reviewer
Oct 24, 2025
The point which I found to be a strength point for Domo was collaboration while building dashboards and pipelines, and the volume of data it used to handle.
reviewer2115834 - PeerSpot reviewer
Feb 28, 2023
It's easy to drill down or expand data to get more details right out of the box.
Learn what your peers think about ThoughtSpot. Get advice and tips from experienced pros sharing their opinions. Updated: October 2025.
872,706 professionals have used our research since 2012.
Madhu Srinivasan - PeerSpot reviewer
Dec 9, 2022
I would say the return on investment is good. Whatever we invested, we got results. We have been finding it easy to use and onboard new use cases.
Avirat Gaikwad - PeerSpot reviewer
Jan 3, 2023
ThoughtSpot takes the modifying of existing reports out of our hands.
reviewer2034792 - PeerSpot reviewer
Nov 24, 2022
The ability to do ad hoc explorations of data has been most valuable.
reviewer2042916 - PeerSpot reviewer
Dec 5, 2022
The scalability is good.
Apr 2, 2025
ThoughtSpot is much easier to work with and maintain than other BI solutions, and it significantly reduces costs related to manual labor.
Kevin McAllister - PeerSpot reviewer
Jan 18, 2023
I like ThoughtSpot's search capabilities. You can also create custom analytics even if you aren't an experienced data analyst. We have users with no data analytics experience making some of the dashboards we've created, copying components, and customizing them to their specific use cases.
Vishnu Derkar - PeerSpot reviewer
Nov 29, 2022
It is easy to set up the solution.
 

ThoughtSpot Cons review quotes

Anthony Fiorino - PeerSpot reviewer
Nov 14, 2022
The one area of the solution that I do hear needs improvement is on the visualization front.
BijayKumar - PeerSpot reviewer
Oct 24, 2025
Although it's a very nice feature to have, I don't think that is something which can survive alone.
SR
Jul 28, 2025
The prediction model needs improvement. While NLQ is working perfectly fine and the data understanding capabilities of ThoughtSpot are good, there is room for improvement.
Learn what your peers think about ThoughtSpot. Get advice and tips from experienced pros sharing their opinions. Updated: October 2025.
872,706 professionals have used our research since 2012.
reviewer2115834 - PeerSpot reviewer
Feb 28, 2023
In terms of features, I'd like to be able to pivot data - for example, going from rows to columns. It's not easy to do.
Madhu Srinivasan - PeerSpot reviewer
Dec 9, 2022
I would like to see more flexibility in adding the pins. Currently, we have four different sizes in which I can add pins, but I would like to be able to resize my pins.
Avirat Gaikwad - PeerSpot reviewer
Jan 3, 2023
A customized visualization is lacking in this product.
reviewer2034792 - PeerSpot reviewer
Nov 24, 2022
The dashboards could give you more ability to fine tune the appearance. You get a great deal more control over how something looks in Power BI than you do in ThoughtSpot.
reviewer2042916 - PeerSpot reviewer
Dec 5, 2022
The most difficult thing I found is that it only deals with the files and does not have direct connectivity to databases.
Apr 2, 2025
A crucial feature we needed is missing, which involves restricting views of certain KPIs when users select conflicting parameters. We had to create a workaround, which impacted performance by loading pinboards slowly.
Kevin McAllister - PeerSpot reviewer
Jan 18, 2023
ThoughtSpot is a fairly new product, so some usability aspects aren't as mature as we'd like them to be. One example is their organizational methodology, like how objects are organized in their dashboards inside the product. They're all on a flat list, which works if you've got five or 10 dashboards. However, it's insufficient when you're a large enterprise with multiple groups looking at the same dashboards. It isn't organized well.