Domo and ThoughtSpot compete in the business intelligence and data analytics category. Domo holds an edge with its advanced ETL capabilities and flexibility for extensive data management tasks.
Features: Domo shines with its Magic ETL, built-in connectors, and pre-configured reports that streamline data management and integration. Its drag-and-drop function makes it accessible for non-technical users, enabling rapid dashboard creation. In contrast, ThoughtSpot excels in search-based analytics, giving users the ability to perform ad-hoc explorations and use query-based searches without deep technical expertise. This feature provides immediate insights, which is crucial for decision-makers.
Room for Improvement: Domo users suggest enhancing visualization options and improving ETL processes for large data volumes while needing more responsive technical support. The drag-and-drop ETL can be challenging with large datasets. ThoughtSpot could benefit from better direct database connectivity and improved flexibility in visualizations. It also needs broader integration options, as users point out its limitations in custom visualizations and direct data connections.
Ease of Deployment and Customer Service: Domo supports various deployment options, including on-premises, private, and hybrid clouds, appealing to diverse organizational needs. Customer service and technical support receive mixed reviews, from responsive to challenging. ThoughtSpot primarily offers private cloud and on-premises deployment. Reviews of ThoughtSpot's customer service highlight slow response times and reliance on quality initial setup support.
Pricing and ROI: Domo is often seen as expensive but justified by its extensive features, offering various licensing models for flexibility. Users report a strong ROI through manpower savings and efficiency increases. ThoughtSpot's pricing is competitive, favoring a data-based model over user-based, offering value for fast data insights and long-term usability improvements. It's cheaper than some competitors but more expensive than others like Power BI, contributing positively to ROI.
Using ThoughtSpot has resulted in significant time savings and improved business sales by allowing us to identify sellers and buyers across regions, facilitating targeted marketing.
Based on our implementation in one project, we are trying to raise more funding to expand its use.
ThoughtSpot saves a significant amount of time compared to other tools and is very user-friendly.
While they eventually provide the correct answers, their support for smaller customers could be improved.
I stopped opening tickets due to insufficient and untimely responses.
ThoughtSpot provides a dedicated customer success person and the ability to submit tickets online, with a response time of no more than a day.
The knowledge base for ThoughtSpot is less robust compared to others.
Sigma, which is written for Snowflake, scales more easily than Domo.
Tableau, Power BI, or Looker have separate tools for preparation, customization, and storytelling.
The platform does not have technical problems with scaling data or connections.
As our data has grown, I have validated huge datasets and complex models without significant issues.
I use it primarily for large datasets, and it performs faster than regular data visualization tools such as Power BI, which has limits on dataset size.
The upgrades are smooth with no downtime, which is super important.
The responsiveness of accessing live data is exceptional and faster than most other BI tools.
End users require a license to run their own reports and dashboards, which are fairly expensive.
Currently, it is not as customizable as the options available on Power BI or Tableau.
Handling governance when there are many models and dashboards is complex.
Enhancing integration capabilities with other tools like DBT would also be beneficial as it would make our lives easier.
Domo is expensive compared to other solutions.
HubSpot is expensive.
ThoughtSpot's pricing is reasonable and in line with other BI tools.
I have been using it for four years and have been able to extract the information I need from it.
Its compatibility with most databases, including the latest from FlexMovely and Redshift, allows users to create joins and worksheets easily.
This alerting feature is very beneficial for our company at the moment, and we use it extensively.
When I upload a data dump, AI analytics suggest possible data visualizations and insights, which I can pin to dashboards or live boards for modification.
Domo is a cloud-based, mobile-first BI platform that helps companies drive more value from their data by helping organizations better integrate, interpret and use data to drive timely decision making and action across the business. The Domo platform enhances existing data warehouse and BI tools and allows users to build custom apps, automate data pipelines, and make data science accessible for anyone through automated insights that can be shared with internal or external stakeholders.
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ThoughtSpot is a powerful business intelligence tool that allows easy searching and drilling into data. Its ad hoc exploration and query-based search features are highly valued, and it is easy to set up, stable, and scalable.
The solution is used for reporting purposes, self-service BI, and embedding into other applications for customers to do self-service analytics. It helps businesses with metrics, KPIs, and important insights by sourcing data from various sources into one golden source and visualizing it in an easy way for the business to consume. The pricing model is ideal, charging for data rather than the number of users.
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