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Domo vs ThoughtSpot comparison

 

Comparison Buyer's Guide

Executive SummaryUpdated on Jan 1, 2025

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

ROI

Sentiment score
7.5
Domo users report varying ROI, highlighting efficiency and decision-making benefits despite occasional high costs and inadequate returns.
Sentiment score
7.2
ThoughtSpot enhances value with time savings, ease of use, and reduced costs, but user adoption affects ROI.
Using ThoughtSpot has resulted in significant time savings and improved business sales by allowing us to identify sellers and buyers across regions, facilitating targeted marketing.
ThoughtSpot saves a significant amount of time compared to other tools and is very user-friendly.
 

Customer Service

Sentiment score
7.0
Domo's customer service is knowledgeable but sometimes slow, with varying ongoing support and effective direct support channels.
Sentiment score
6.8
ThoughtSpot's customer support is praised for responsiveness but critiqued for depth, with mixed ratings on problem resolution.
While they eventually provide the correct answers, their support for smaller customers could be improved.
ThoughtSpot provides a dedicated customer success person and the ability to submit tickets online, with a response time of no more than a day.
I stopped opening tickets due to insufficient and untimely responses.
I have escalated several questions to ThoughtSpot's technical support, which has helped resolve connection glitches and other issues.
 

Scalability Issues

Sentiment score
7.2
Domo offers scalable, cloud-based solutions for diverse roles, supporting large datasets and user growth with robust performance and adaptability.
Sentiment score
7.2
ThoughtSpot offers effective scalability and growth, but may require improvements in role management and advanced preparation tools.
Sigma, which is written for Snowflake, scales more easily than Domo.
Tableau, Power BI, or Looker have separate tools for preparation, customization, and storytelling.
The platform does not have technical problems with scaling data or connections.
As our data has grown, I have validated huge datasets and complex models without significant issues.
 

Stability Issues

Sentiment score
7.8
Domo is a reliable cloud-based tool with minimal downtime, strong server performance, and rare access issues for users.
Sentiment score
7.1
ThoughtSpot is stable and fast for large datasets but faces occasional downtime, feature gaps, and integration challenges.
This workaround consumed a lot of resources and led to reduced performance, with pinboards loading for approximately two minutes for each filter criterion.
I use it primarily for large datasets, and it performs faster than regular data visualization tools such as Power BI, which has limits on dataset size.
The responsiveness of accessing live data is exceptional and faster than most other BI tools.
 

Room For Improvement

Domo faces concerns over ease of use, integration, visualization, pricing, ETL tools, user interface, and advanced AI capabilities.
ThoughtSpot lacks visualization flexibility, geospatial options, customization, integration tools, and better organization, lagging behind Power BI and Tableau.
End users require a license to run their own reports and dashboards, which are fairly expensive.
Currently, it is not as customizable as the options available on Power BI or Tableau.
A crucial feature we needed is missing, which involves restricting views of certain KPIs when users select conflicting parameters.
Handling governance when there are many models and dashboards is complex.
 

Setup Cost

Domo's pricing is high but justified by features and integration, suitable for larger enterprises, often requiring negotiation.
ThoughtSpot offers competitive, flexible pricing between Tableau and Power BI, with options suited to various organizational needs.
Domo is expensive compared to other solutions.
ThoughtSpot's pricing is reasonable and in line with other BI tools.
HubSpot is expensive.
 

Valuable Features

Domo offers user-friendly data transformation, visualization, and integration with extensive connectors, handling large data sets efficiently.
ThoughtSpot's search-based functionality enables intuitive data exploration, empowering non-technical users to create reports and improve business efficiency.
I have been using it for four years and have been able to extract the information I need from it.
When I upload a data dump, AI analytics suggest possible data visualizations and insights, which I can pin to dashboards or live boards for modification.
Its compatibility with most databases, including the latest from FlexMovely and Redshift, allows users to create joins and worksheets easily.
This alerting feature is very beneficial for our company at the moment, and we use it extensively.
 

Categories and Ranking

Domo
Ranking in BI (Business Intelligence) Tools
15th
Ranking in Data Visualization
9th
Average Rating
7.8
Reviews Sentiment
6.9
Number of Reviews
37
Ranking in other categories
Data Integration (46th), Business Performance Management (15th), Reporting (7th)
ThoughtSpot
Ranking in BI (Business Intelligence) Tools
18th
Ranking in Data Visualization
14th
Average Rating
7.8
Reviews Sentiment
6.9
Number of Reviews
13
Ranking in other categories
Embedded BI (8th)
 

Mindshare comparison

As of May 2025, in the BI (Business Intelligence) Tools category, the mindshare of Domo is 6.8%, up from 5.1% compared to the previous year. The mindshare of ThoughtSpot is 1.4%, down from 1.7% compared to the previous year. It is calculated based on PeerSpot user engagement data.
BI (Business Intelligence) Tools
 

Featured Reviews

James John Wilson - PeerSpot reviewer
Robust, powerful, and easy to use
There were very few cases on some of the tables, the data tables, where I wish there was an additional feature or two. However, they were particular. What I wanted to see was the ability to collapse when you group a set of rows, let's say when you group them by status or health, so you have your red projects grouped up top. I wanted to compress or collapse that group of red and then open the yellow projects and then the green projects. There were a bit more features in the tables than I wanted to see. They have a widget that you can use either in Microsoft PowerPoint to pull over data into your PowerPoints and refresh graphs or charts or metrics or tables. I would love to see that available in Google Slides. I used it successfully in PowerPoint; however, at one company, they were only using Google products, and so that widget didn't help with reporting in slides. Therefore, we had to do a bit more manual work for our quarterly business reviews or monthly business reviews to produce our executive presentations. Sometimes the fonts were difficult to read if you're trying to put a lot of data in a table and show a lot of rows. Sometimes the fonts got too light, and you had to really play with it to try and figure out how to make it readable. One thing I had to do, and I don't know if it's necessarily a bad thing, was when I was running a meeting, I would have to go turn off the data jobs. If I was running a meeting and a lot of times people were scrambling in the background to do their updates even as the meeting was occurring, it would cause the page to render very slowly. It would sometimes pause or freeze. I found that if I went and turned off the status, the data update jobs that we're pulling data from Smartsheet, then the meetings would work more smoothly, and there were no interruptions or delays.
Sushma Polavarapu - PeerSpot reviewer
Creates user-friendly analysis environments for large datasets
The tool is user-friendly for the end users. It is primarily a search-based tool. Users do not need a technical background to work directly on the dataset. Its compatibility with most databases, including the latest from FlexMovely and Redshift, allows users to create joins and worksheets easily. ThoughtSpot is fast, even with one to ten terabytes of data.
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Top Industries

By visitors reading reviews
Computer Software Company
12%
University
10%
Manufacturing Company
8%
Financial Services Firm
8%
Financial Services Firm
23%
Computer Software Company
12%
Manufacturing Company
11%
Healthcare Company
8%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
 

Questions from the Community

What do you like most about Domo?
All our client SLAs and daily and weekly dashboards are tracked on Domo.
What needs improvement with Domo?
One of the biggest problems is that end users require a license to run their own reports and dashboards, which are fairly expensive. Domo is also not the easiest product to use and is more expensiv...
What is your experience regarding pricing and costs for ThoughtSpot?
The pricing is on the higher end but reasonable for what ThoughtSpot offers.
What needs improvement with ThoughtSpot?
There are a few areas where ThoughtSpot could improve. A crucial feature we needed is missing, which involves restricting views of certain KPIs when users select conflicting parameters. We had to c...
What is your primary use case for ThoughtSpot?
Currently, our company is using ThoughtSpot ( /products/thoughtspot-reviews ) for marketing reporting. We build reports based on the tables in the cloud, utilizing the outlet views for ThoughtSpot ...
 

Comparisons

 

Also Known As

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Overview

 

Sample Customers

Capco, SABMiller, Stance, eBay, Sage North America, Goodwill Industries of Central Indiana, Telus, The Cliffs, OGIO International Inc., and many more!
Primary Capital Mortgage, Sterling Backcheck, RichRelevance, Rambus, Batteries Plus Bulbs
Find out what your peers are saying about Domo vs. ThoughtSpot and other solutions. Updated: April 2025.
850,028 professionals have used our research since 2012.