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TestRail Reviews

Vendor: IDERA
4.0 out of 5
Badge Leader
527 followers
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What is TestRail?

TestRail helps you manage and track your software testing efforts and organize your QA department. Its intuitive web-based user interface makes it easy to create test cases, manage test runs and coordinate your entire testing process.

Get the TestRail Buyer's Guide and find out what your peers are saying about TestRail, OpenText ALM / Quality Center, TFS and more!
TestRail is the #2 ranked solution in top Quality Management Tools. PeerSpot users give TestRail an average rating of 8.0 out of 10. TestRail is most commonly compared to OpenText ALM / Quality Center: TestRail vs OpenText ALM / Quality Center. TestRail is popular among the large enterprise segment, accounting for 54% of users researching this solution on PeerSpot. The top industry researching this solution are professionals from a computer software company, accounting for 19% of all views.
Buyer's Guide
TestRail
May 2025
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Helped 856,807 peers since 2012

Featured TestRail reviews

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TestRail mindshare

As of June 2025, the mindshare of TestRail in the Test Management Tools category stands at 11.6%, down from 13.7% compared to the previous year, according to calculations based on PeerSpot user engagement data.
Test Management Tools

PeerResearch reports based on TestRail reviews

TypeTitleDate
CategoryTest Management ToolsJun 13, 2025Download
ProductReviews, tips, and advice from real usersJun 13, 2025Download
ComparisonTestRail vs OpenText ALM / Quality CenterJun 13, 2025Download
ComparisonTestRail vs TFSJun 13, 2025Download
ComparisonTestRail vs Visual Studio Test ProfessionalJun 13, 2025Download
Suggested products
TitleRatingMindshareRecommending
OpenText ALM / Quality Center4.012.6%89%207 interviewsAdd to research
TFS4.07.1%87%98 interviewsAdd to research
 
 
Key learnings from peers

Valuable Features

TestRail's most valuable features include ease of use, flexible test plan management, and integration with tools like JIRA and Confluence. Its dashboard and reporting capabilities allow detailed tracking and presentation of test results. The API supports automation, and the interface is user-friendly and intuitive, facilitating management of test cases and execution. Users can efficiently import/export data and control user access. TestRail's cloud-based nature offers reliable performance and accessibility worldwide, contributing to long-term efficiency.
  • "The biggest advantage of using TestRail is its simplicity and intuitive interface."
  • "I use the solution for test management."
  • "The product’s most valuable feature is the UI. The structure of test cases is easy to understand."

Room for Improvement

TestRail needs enhancements in reporting flexibility, integration with tools like JIRA, and a built-in defect management module. Users want easier custom report creation and better dashboard customization. They find interface improvements necessary, including role-based access and automation framework integration. Speed and user-friendliness of reports need work, along with API efficiency. Users seek better customer service and faster response times. Enhancements in traceability, test case mapping, and cost-effectiveness are desired.
  • "Customer support could be enhanced. All the support is provided via chat and emails. Sometimes, you really need to speak to a person, and arranging such calls is not easy."
  • "TestRail should improve its pricing."
  • "The platform needs improvement regarding performance and creating links."

ROI

Users reported significant improvements in test management efficiency and team productivity with TestRail. They mentioned notable time savings and streamlined test case organization. By providing better insights and tracking capabilities, TestRail helped in faster identification of issues, resulting in quicker release cycles. The centralized platform allowed for easier collaboration, leading to reduced manual effort and enhanced consistency in testing processes, directly impacting the project's return on investment positively.

Pricing

TestRail pricing is perceived as midrange, with options based on user count and annual licensing. Discounts may be available for longer commitments. The cloud version is favored for ease of scalability and maintenance, avoiding infrastructure costs. Although not offering a perpetual license, the solution is considered valuable for its features. Larger teams may find costs escalate as user numbers increase, and negotiation is advised to secure the best deal.
  • "The product has a reasonable price in terms of the features."
  • "The solution is quite reasonably priced for what it offers and offers a monthly subscription model."
  • "The product is not much expensive."

Popular Use Cases

TestRail is predominantly utilized for test management, including creating test cases, logging defects, and generating reports. Teams utilize it for milestone tracking, integration with Jira, and coordinating testing processes across geographically distributed teams. It serves as a central repository for large organizations, facilitating task management, UI testing, and results recording. Administrators handle customization, integration, and user support, while developers focus on upgrades and SQL management.

Service and Support

TestRail's customer service experiences vary among users. Many find the online resources effective, leading to infrequent direct support contact. While technical support is generally fast, some users report unresolved issues and a need for better communication. Community support is noted positively. Users express a desire for easier access to real-time conversations, as current support relies heavily on chat and email. The technical assistance receives mixed ratings, with some suggesting improvements for resolution efficiency.

Deployment

Many found TestRail's initial setup straightforward and quick, especially its cloud version requiring minimal time. Some organizations noted that on-premises deployment with customization took longer, sometimes up to a week. Cloud configurations were easier, while on-premises required more effort due to security integrations. Users highlighted complexities in creating customized reports, needing PHP coding. Despite varying experiences, most agreed the process was manageable with slight differences in time and complexity between cloud and on-premises setups.

Scalability

TestRail appears scalable for varied user groups. Many report no issues, maintaining stable performance with medium to large user bases. Organizations range from a handful to hundreds of users, with plans to expand without concerns. Some note difficulties tracking active users despite no performance issues. Occasionally, performance concerns arise as data grows. Maintenance requires minimal effort with just a few people handling it. Ratings often reach high marks reflecting satisfaction with scaling capabilities.

Stability

TestRail is described as highly stable by its users. There are no reported stability issues, with many rating it between seven and ten out of ten. Users consistently express satisfaction, highlighting the lack of issues over extended periods. They specifically indicate it's very stable, with several not experiencing any gaps or disruptions. The feedback shows a positive consensus about TestRail’s stability.
These insights are based on the in-depth reviews provided by peers to help you make a better buying decision.
Download our TestRail Buyer's Guide for additional reliable information.

Review data by company size

By reviewers
By visitors reading reviews

Top industries

By visitors reading reviews
Computer Software Company
19%
Financial Services Firm
10%
Manufacturing Company
10%
Healthcare Company
7%
Insurance Company
6%
Comms Service Provider
5%
Real Estate/Law Firm
5%
Government
4%
Media Company
3%
Construction Company
3%
Energy/Utilities Company
3%
Educational Organization
3%
Wholesaler/Distributor
3%
Retailer
2%
Legal Firm
2%
Consumer Goods Company
2%
Non Profit
2%
Recreational Facilities/Services Company
2%
University
2%
Outsourcing Company
2%
Aerospace/Defense Firm
1%
Pharma/Biotech Company
1%
Recruiting/Hr Firm
1%
Training & Coaching Company
1%
Marketing Services Firm
1%
Transportation Company
1%
Hospitality Company
1%
Performing Arts
1%
Logistics Company
1%

Compare TestRail with alternative products

Go!

Learn more about TestRail

Easily track and follow the status of individual tests, milestones and projects with dashboards and activity reports. Get real-time insights into your testing progress and boost productivity with personalized todo lists, filters and email notifications. Efficient test management, get started today!

TestRail was previously known as TestRail by Gurock.

TestRail customers

Apple, Microsoft, Boeing, Intel, NASA, Amazon, HP, Samsung

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Product Categories

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TestRail reviews

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SB
Test Architect at Zest Consulting
Verified user of TestRail
Mar 27, 2025
Saves significant effort with its simplicity and intuitive interface

Pros

"The biggest advantage of using TestRail is its simplicity and intuitive interface."

Cons

"Customer support could be enhanced. All the support is provided via chat and emails. Sometimes, you really need to speak to a person, and arranging such calls is not easy."

What is our primary use case?

I use TestRail for test management and test execution.

What is most valuable?

The biggest advantage of using TestRail is its simplicity and intuitive interface. It is cloud-based, which I find beneficial. Additionally, TestRail is reasonably priced. It significantly saves effort in managing test execution and managing all test cases. Standard reports can also be useful, contributing to long-term cost savings.
*Disclosure: My company has a business relationship with this vendor other than being a customer: Partner
Read full review (397 words)
StuartBarker - PeerSpot user
Managing Director at Corecom Quality Engineering
Verified user of TestRail
Sep 4, 2023
A tool that provides effective test management and real-time reporting capabilities

Pros

"I haven't faced any stability issues using the solution. Stability-wise, I rate the solution a ten out of ten."

Cons

"I have faced some issues with the integration between TestRail and Jira, which haven't been permanently resolved yet."

What is our primary use case?

We use the solution for test management during projects.

How has it helped my organization?

The solution helps us with the general management of projects. It provides us with visibility on progress and quality.

*Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Read full review (740 words)
Buyer's Guide
TestRail
Download free report
Find out what your peers are saying about TestRail. Updated May 2025
856,807 professionals have used our research since 2012.
Khurram Jamil Khan - PeerSpot user
Head of SQA, Project Manager at Vroozi
Verified user of TestRail
Jul 10, 2023
A stable solution that efficiently creates test cases and milestones

Pros

"The product helps us create test cases and reports."

Cons

"The reports should be more user-friendly."

What is our primary use case?

We use the product for test management. We use it to create test cases and milestones and to record the results.

How has it helped my organization?

We use the solution for testing purposes. It efficiently creates test cases and milestones and records the results. It saves us a lot of time.

*Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Read full review (427 words)
StuartBarker - PeerSpot user
Managing Director at Corecom Quality Engineering
Verified user of TestRail
Mar 2, 2023
Easy to deploy, integrates well with Jira, and is stable

Pros

"The integration with Jira and the ability for extra configurations are the most valuable features."

Cons

"The test suite management has room for improvement as well as better reporting."

What is our primary use case?

We use the solution for test management and reporting.

What is most valuable?

The integration with Jira and the ability for extra configurations are the most valuable features.

*Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Read full review (306 words)
Deepan M - PeerSpot user
Senior DevOps Engineer at a computer software company with 1,001-5,000 employees
Verified user of TestRail
Dec 3, 2022
Case management tool used for two years for project management that needs little technical support

Pros

"This is a user friendly solution. "

Cons

"This solution has room for improvement. For example, some particular projects need to adjust access or add additional members and this isn't always possible. Role-based access would improve this."

What is our primary use case?

I am responsible for the administration of this solution including onboarding, permission levels and daily project management. We have 2000 plus people using it.

What is most valuable?

This is a user friendly solution. 

*Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Read full review (250 words)
HeshamFouad - PeerSpot user
Quality and Technical Support Department Manager at dsquares
Verified user of TestRail
Feb 21, 2022
Product version discussed: Latest version
Integrates well, simple to learn, and straightforward exporting

Pros

"The most valuable features of TestRail by Gurock are the user experience, it's very easy to learn. There is no learning curve needed to work on projects and manage the test cases, it is easy. Exporting and importing are simple."

Cons

"TestRail by Gurock could improve by adding a defect management module tool. It would add a lot of value if I want to install it and I don't have Jira or an isolating team. For example, if I am providing a service it's separated from the development team, it then would be better to have defect management included with the test management. However, as it is now I need to be integrated with Jira or another defect management tool to complete the testing process."

What is our primary use case?

We use TestRail by Gurock as a task management tool. It is integrated with Jira for task tracking.

What is most valuable?

The most valuable features of TestRail by Gurock are the user experience, it's very easy to learn. There is no learning curve needed to work on projects and manage the test cases, it is easy. Exporting and importing are simple.

The integration with Jira is very quick and powerful. If you deploy a new testing team with a full test management tool, TestRail by Gurock on the cloud will be on my top list.

*Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Read full review (435 words)
Hema Patil - PeerSpot user
Software Affiliate at a pharma/biotech company with 1,001-5,000 employees
Verified user of TestRail
Jan 31, 2022
Various test case templates and test artifact maintenance make for a highly recommended solution

Pros

"The features that I have found most valuable are that there are various test case templates and test artifact maintenance."

Cons

"Their customer support could be improved. Sometimes we struggle with that. It could be faster. Whenever we raise any query, they get back to you but the turnaround time is very slow."

What is our primary use case?

TestRail is basically a central repository for us since our team is geographically distributed. It is really convenient to use this on cloud. This is one use case. The other is the two-way integration with Jira. That is also one of the important factors.

How has it helped my organization?

We are an end user as well as a distributor.

*Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Read full review (414 words)
PeerSpot user
Lead Engineer - Automation
Verified user of TestRail
Nov 25, 2021
Increases overall testing productivity, but not an automation-driven solution

Pros

"The feature that I have found most valuable is the dashboard."

Cons

"With TestRail, the APIs are there, but they may not be able to easily integrate with the Jenkins."

What is our primary use case?

We mainly use TestRail for test management activities, like creating a test case, logging a defect, assigning to a user story, exporting the test cases, and generating reports.

How has it helped my organization?

Since we are using Jira, a project management tool, TestRail comes as a plugin for it. So as soon as the user stories are written there, we can integrate TestRail just like a test case and we can link the test cases to the user story easily and make requirement traceability metrics. I have an automation test kit, as well, and I can call it from TestRail. It is a centralized solution for whoever is working in a project. They are able to see which user story is tagged and to which test case and what the result is. Do we have anyone? How many test cases were written for a particular user story? What is the status on that one? This can all be tracked easily.

*Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Read full review (766 words)