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Sprout Social Reviews

3.7 out of 5
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Featured Sprout Social reviews

Sprout Social mindshare

As of June 2026, the mindshare of Sprout Social in the Social CRM category stands at 8.3%, down from 11.6% compared to the previous year, according to calculations based on PeerSpot user engagement data.
Social CRM Mindshare Distribution
ProductMindshare (%)
Sprout Social8.3%
Sprinklr12.2%
HootSuite10.1%
Other69.4%
Social CRM

PeerResearch reports based on Sprout Social reviews

TypeTitleDate
CategorySocial CRMJun 14, 2026Download
ProductReviews, tips, and advice from real usersJun 14, 2026Download
ComparisonSprout Social vs SprinklrJun 14, 2026Download
ComparisonSprout Social vs HootSuiteJun 14, 2026Download
ComparisonSprout Social vs Salesforce Marketing CloudJun 14, 2026Download
Suggested products
TitleRatingMindshareRecommending
Salesforce Marketing Cloud4.26.0%98%63 interviewsAdd to research
Qualtrics XM Platform4.44.3%100%18 interviewsAdd to research
 
 
Key learnings from peers
Last updated Jun 7, 2026

Valuable Features

Room for Improvement

Top industries

By visitors reading reviews
Financial Services Firm
20%
Manufacturing Company
11%
Comms Service Provider
9%
Construction Company
8%
Outsourcing Company
7%
University
6%
Insurance Company
5%
Government
5%
Healthcare Company
3%
Non Profit
3%
Legal Firm
3%
Real Estate/Law Firm
2%
Religious Institution
2%
Pharma/Biotech Company
2%
Wholesaler/Distributor
2%
Hospitality Company
2%
Media Company
2%
Performing Arts
2%
Non Tech Company
1%
Mining And Metals Company
1%
Marketing Services Firm
1%
Retailer
1%
Transportation Company
1%
Educational Organization
1%
Energy/Utilities Company
1%

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Sprout Social customers

Related questions

 
Sprout Social Reviews Summary
Author infoRatingReview Summary
Financial Analyst at Honeywell4.5I use Sprout Social for central monitoring and consistent branding, saving time and boosting engagement. Its analytics and user-friendly interface are great, though navigating many channels is fiddly. It offers good value and data-driven insights.
Senior Data Analyst at Havas Media4.0I use Sprout Social for client social media analysis, valuing its user-friendly reports and excellent customer service. However, it has back-end glitches and lacks direct cloud integration, requiring third-party tools. Despite its high cost, it saves time.
Senior Partner Support Analyst at a financial services firm with 501-1,000 employees4.5I use Sprout Social for centralized customer support, valuing its clean, AI-analyzed reports for SLA tracking and improved satisfaction. It's stable, scalable, and superior to Intercom, though it needs an AI QA tool. I highly recommend it.
Special Projects Coordinator at a non-profit with 11-50 employees2.5I primarily use Sprout Social for scheduling, campaign tagging, and cross-platform messaging. While its campaign management and reporting are valuable, scheduling is less effective due to native platform advancements, and I need custom messages per platform. It struggles to keep pace.
Director and Marketing Consultant at a non-tech company with 1-10 employees3.0I find Sprout Social good for client social media management, with great design and collaboration, saving time. However, its analytics need improvement, AI is unclear, and it doesn't scale well, hence my 6/10 rating.