Sophos XGS Reviews

Sophos XGS is regarded as a worthwhile investment providing satisfactory returns primarily for smaller businesses. Users appreciate its effectiveness in preventing ransomware, contributing to operational cost reductions, and meeting security needs. The costs have increased substantially, yet the pricing is seen as justified by results. While ROI calculations are challenging due to its nature as a security tool, Sophos XGS continues to earn favor for its performance and security capabilities.

Sophos XGS pricing is characterized by its competitive range, often positioned as affordable and cost-effective for small to medium-sized enterprises. The licensing structure typically involves a three-year term, with costs differing based on device size and capacity. While some find the prices high compared to competitors, especially in regions like Nigeria and Pakistan, others appreciate the value-add of bundled features and support. The total cost of ownership is often appreciated, with flexible options and promotions like discounts enhancing appeal for enterprise buyers.

• "We paid around 17,000 pounds for a three-year package."
• "Sophos XGS is a very expensive solution."
• "Sophos XGS is a cost-effective solution."

Organizations primarily utilize Sophos XGS as a next-generation firewall for network security, unified threat management, web filtering, and VPN capabilities. It is used for internet gateway protection, endpoint security, access control, traffic filtering, and content management. Many choose it for its advanced threat protection, scalability for different environments, and cost-effectiveness compared to competitors. Sophos XGS integrates well with other security infrastructure, offering strong support for both on-premises and cloud deployments.

The customer service and support of Sophos XGS receive mixed feedback. Users note responsive technical support but highlight the need for quicker response times and increased knowledge, especially in initial contacts. Language support in Spanish is desired. Some users have experienced delays, impacting business-critical activities. Good documentation is appreciated, while RMA processes may see delays. User ratings vary significantly, with some praising it as excellent, while others call for substantial improvements in service quality.

Sophos XGS setup is typically straightforward and user-friendly, especially for those with technical knowledge. While it can be completed quickly in basic scenarios, complexities arise in more advanced configurations. Some users find the setup as easy as following a wizard, requiring minimal effort. Others report challenges in larger environments, citing the potential need for assistance. Users acknowledge that familiarity with the system leads to smoother deployments, even with the initial learning curve.

Sophos XGS is generally considered scalable by users, adaptable for small to large environments. While some appreciate its capability to handle varying workloads, others mention limitations requiring additional hardware for expansion. The virtual version offers flexibility with license upgrades. Though many users are satisfied, some express the need for improved scalability compared to competitors. Ratings often highlight its readiness for user expansion, with varying opinions on ease and cost of scaling.

Sophos XGS is highly stable with reliable performance and no significant issues for most users. It doesn't crash or freeze, and bugs are rare. It's rated around 8 or 9 out of 10 for stability. Some users experience problems when capacity is exceeded or during restarts after updates. While some have noted issues, these are considered minor. Compared to its predecessor and competitors, Sophos XGS excels but could improve in support and integration.