SAP Signavio Process Intelligence Reviews

SAP Signavio Process Intelligence pricing is perceived as expensive and complex, with a structure based on data usage that lacks transparency. Plural users report difficulty in predicting costs due to variable data requirements and license changes expected post the SAP acquisition. Comparatively, it is less costly than SolarWinds and includes free SAP licenses, but concerns remain about understanding total expenses, affecting decision-making for enterprise buyers evaluating the solution.

• "The pricing is expensive."
• "The solution is expensive, and I rate it an eight out of ten."
• "It is a fairly expensive solution."

Organizations use SAP Signavio Process Intelligence primarily to enhance customer satisfaction, streamline processes, and gain insights into KPIs across industries such as healthcare, manufacturing, and finance. It supports business intelligence, compliance, and supply chain management, while aiding in system migrations like SAP HANA. This tool benefits in optimizing processes, visualizing workflows, and facilitating business process transformation by leveraging data science and advanced analytics to improve operational efficiency and explore new business models.

SAP Signavio Process Intelligence has mixed customer service and support experiences. Response times vary, with some users finding them efficient and others experiencing delays. Technical support quality ranges from satisfactory to needing improvement, with comparisons made to competitors like Celonis. Some organizations benefit from strategic partnerships that prioritize their requests. Users who rely on self-service options appreciate the AI-equipped knowledge base for solving issues. Some groups haven't needed support so far, while others report significant waiting periods for email responses.

Users found SAP Signavio Process Intelligence's initial setup easy and straightforward, especially when using cloud-based systems. However, connecting to non-SAP sources posed challenges. Deployment time varied, with some completing it in weeks and others taking months, depending on data connections and project scope. Customization often required developers. It was noted that defining feature utilization benefited from external consulting. Overall, ease in setup and deployment ratings ranged high, reflecting positive experiences.

SAP Signavio Process Intelligence offers flexibility for expanding use across various departments in large organizations. While some entities find it effective for multiple users and highlight its potential for process mapping, others mention challenges in scalability. Its ease of use depends on understanding data connections, especially with non-SAP platforms. Users emphasize its design for transformation teams rather than IT departments, reflecting diverse experiences in its scalability capabilities.

SAP Signavio Process Intelligence is reported as stable by users, although a few experience temporary outages and some non-viewable processes. Most users commend its effectiveness and scalability, with ratings ranging from six to ten out of ten for stability. It's operational in both cloud and on-prem environments, usually running efficiently. Occasional issues are resolved quickly, leading many to emphasize its reliability and stability, despite some minor concerns about specific functionalities.