Bizagi and SAP Signavio Process Intelligence compete in business process management tools. Bizagi has an advantage in ease of use and rapid model simulation, while SAP Signavio Process Intelligence excels in comprehensive process mining and simulation integration.
Features: Bizagi is praised for its ease of use, BPMN 2.0 compliance with Bizagi Modeler, and effective process automation. It offers robust model simulation and agile integration capabilities. SAP Signavio Process Intelligence combines process mining, mapping, and simulation in one hub, providing a seamless experience for users to analyze and improve process flows. Its new Collaboration Hub simplifies user engagement across different capabilities.
Room for Improvement: Bizagi could improve performance with large process models and better element alignment in diagrams. Licensing issues and migration challenges between versions are also mentioned. SAP Signavio Process Intelligence has areas to enhance its user interface intuitiveness and improve processing scalability for large data loads. Concerns about pricing clarity and technical integration outside SAP ecosystems are noted.
Ease of Deployment and Customer Service: Bizagi offers flexible deployment from on-premises to public cloud but faces variability in technical support response times. Community resources are valued, yet direct support experiences vary. SAP Signavio Process Intelligence, mainly on hybrid and public cloud, is lauded for its proactive customer success teams though its support speed could be enhanced.
Pricing and ROI: Bizagi offers a free modeler with competitive paid plans, but recent price hikes raise concerns. It provides substantial value in several segments such as manufacturing and retail. SAP Signavio Process Intelligence is perceived as expensive with pricing complexity around data usage. Users express concerns about pricing transparency. Both products offer substantial ROI via streamlined process management and resource optimization.
The toolset is very intuitive, so we didn’t need to contact their support much.
We cannot expect major customer support.
Ideally, there should be separate support for different modules, particularly for organizations using several different SAP products.
There is no direct scalability option.
If I rate scalability from one to ten, I would probably give it a six.
Due to its inability to support multi-event logs, I have to re-extract data even if it already exists, leading to duplication.
Regarding the stability of SAP Signavio Process Intelligence, I would give it a 10, as I find there are no stability issues.
Regarding stability, there are no complaints as it is very stable.
For more mature environments, the integration to live systems is lacking, which affects its applicability.
Reporting capabilities can be improved more, and community support should be increased.
We recently did an analysis in which we were almost going to pay 10 times the cost of a normal process mining tool if we used SAP Signavio.
It would be helpful if they have their e-learning content segregated for different roles—for example, training specific to business users, training for leads, and training for consultants and analysts who are going to work on the tool as developers.
They should work on their networks and improve their servers because SAP Signavio Process Intelligence is in use more nowadays, resulting in busy servers.
Bizagi's pricing is very aggressive, and it was one of the reasons we chose it.
If it is an SAP process, it becomes a little cheaper, but if it is a non-SAP process, then it becomes highly expensive.
It is open source.
The user interface is very good, making it easy for business people to understand.
SAP Signavio Process Intelligence is just one of the modules of SAP Signavio, and there are approximately four to five modules that are interconnected, giving us a 360-degree view of your organization's digital twin, which is really helpful.
The best feature of SAP Signavio Process Intelligence is that it is not just Process Intelligence; it's a complete suite that comes with insights and mapping.
SAP Signavio Process Intelligence has an upper hand compared to other solutions because the integration from other software is far better in SAP.
Bizagi’s industry-leading low-code process automation platform connects people, applications, robots, and information. As the most business-friendly and flexible solution on the market, Bizagi enables true collaboration between business and IT, delivering faster adoption and success. Fuelled by a community of 1 million users, Bizagi powers over 1,000 organizations worldwide including Adidas, BAE Systems, and Old Mutual. For more information visit www.bizagi.com
Signavio Process Intelligence enables business users worldwide to run in-depth process analyses. ... Identify the root causes of poorly performing processes by detecting and visualizing compliance violations, monitor your process performance and act on critical cases and performance bottlenecks.
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