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SAP S/4HANA Cloud Reviews

Vendor: SAP
4.0 out of 5
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What is SAP S/4HANA Cloud?

SAP S/4HANA stands for SAP Suite 4 HANA. It is a next-generation integrated enterprise resource planning (ERP) software that is designed for businesses of all sizes, in all industries, that require deep and broad functionality combined with a high degree of flexibility. SAP S/4HANA was launched in 2015 and been adopted by more than 3,200 customers over a period of sixteen months. SAP S/4HANA is materially different from anything SAP has done before and represents the company’s biggest innovation since SAP R/3.

Get the SAP S/4HANA Cloud Buyer's Guide and find out what your peers are saying about SAP S/4HANA Cloud, NetSuite ERP, Oracle Fusion Cloud ERP and more!
SAP S/4HANA Cloud is the #2 ranked solution in top Cloud ERP solutions. PeerSpot users give SAP S/4HANA Cloud an average rating of 8.0 out of 10. SAP S/4HANA Cloud is most commonly compared to NetSuite ERP: SAP S/4HANA Cloud vs NetSuite ERP. SAP S/4HANA Cloud is popular among the large enterprise segment, accounting for 52% of users researching this solution on PeerSpot. The top industry researching this solution are professionals from a computer software company, accounting for 16% of all views.
Buyer's Guide
SAP S/4HANA Cloud
December 2025
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SAP S/4HANA Cloud mindshare

As of December 2025, the mindshare of SAP S/4HANA Cloud in the Cloud ERP category stands at 12.3%, down from 13.2% compared to the previous year, according to calculations based on PeerSpot user engagement data.
Cloud ERP Market Share Distribution
ProductMarket Share (%)
SAP S/4HANA Cloud12.3%
Oracle Fusion Cloud ERP16.2%
NetSuite ERP15.0%
Other56.5%
Cloud ERP

PeerResearch reports based on SAP S/4HANA Cloud reviews

TypeTitleDate
CategoryCloud ERPDec 29, 2025Download
ProductReviews, tips, and advice from real usersDec 29, 2025Download
ComparisonSAP S/4HANA Cloud vs Oracle Fusion Cloud ERPDec 29, 2025Download
ComparisonSAP S/4HANA Cloud vs NetSuite ERPDec 29, 2025Download
ComparisonSAP S/4HANA Cloud vs SAP Business OneDec 29, 2025Download
Suggested products
TitleRatingMindshareRecommending
NetSuite ERP3.915.0%81%38 interviewsAdd to research
Oracle Fusion Cloud ERP4.116.2%97%45 interviewsAdd to research
 
 
Key learnings from peers

Valuable Features

SAP S/4HANA Cloud offers robust integration and analytics, seamless integration with third-party systems, enhanced real-time data visibility, flexible customization, and improved user interface. The platform's strong scalability and stability, combined with ease of deployment, cater to varied industry needs. Real-time analytics and comprehensive reporting enhance operational efficiency. Users appreciate the improved infrastructure support, detailed cost insights, and automation capabilities, making it a reliable enterprise choice for diverse business processes.
  • "I found the integration feature of SAP S_4HANA Cloud the most valuable so far because prior to that, we used multiple systems that were not ERP; for finance to know procurement details, they had to log in to different systems; now it's all integrated, so finance can see anything, whether it's services or material procurement, which goes through procurement review and approval, enforcing that without a purchase order, there is no payment; this brought a lot of control to financial transactions and also provided visibility about revenues and profits against each business unit."
  • "The implementation time was approximately 155 to 160 days, which is faster than Oracle implementation."
  • "SAP S_4HANA Cloud has OLTP and OLAP together in the same system."

Room for Improvement

SAP S/4HANA Cloud requires enhancements in user experience and interface, particularly with mobile compatibility. It should improve integration ease with third-party systems. Cost is a major concern for smaller businesses. The setup and data migration processes need simplification. Customization options for various modules and improved analytics features are needed. Security and data protection raise concerns for potential customers. Expanding beyond manufacturing industries and increasing scalability can attract diverse organizations.
  • "I would rate SAP S_4HANA Cloud between five and six as from the cloud capability perspective, we are not using much insight due to additional licensing costs, so we see we still have a long way to go, especially from the data analysis perspective."
  • "When users enter data, the screen is not stable at that particular level. If users click in different areas, the screen jumps around, causing frustration during data capture."
  • "From a consulting perspective, it appears that SAP's biggest competitor is itself, as they sometimes discontinue their own products to promote new ones."

ROI

SAP S/4HANA Cloud is expensive but often results in high returns, though it typically takes several years for these to materialize. Certain projects may see benefits in shorter times, but overall impact is revealed gradually. The ROI is influenced by factors like scale and project complexity, with cost savings and efficiency gains being prominent advantages. Some entities observe substantial returns, driven by standardized processes and global optimization. However, rising costs can occasionally limit perceived gains.

Pricing

SAP S/4HANA Cloud pricing is perceived as expensive, particularly for small to medium-sized businesses. Costs vary based on licensing agreements, business size, and required functionalities. While competitive within the SAP sphere, it remains higher compared to other ERP solutions. The licensing structure is complex, often tailored per module and user role, with additional fees for advanced features. Enterprises, particularly larger ones, find value in the solution despite higher costs due to its comprehensive capabilities.
  • "The tool's pricing is reasonable."
  • "The solution's costs have significantly increased, and we have not seen any anticipated cost savings."
  • "SAP S/4 Hana isn't cheap, but its value depends on how much you can leverage from it. It's not just about the system but how well your people are trained to use it and adapt to derive benefits."

Popular Use Cases

SAP S/4HANA Cloud is primarily used for ERP solutions across industries including manufacturing, finance, sales, production, and logistics. Many leverage it for data governance, business process management, user scenario simulations, real-time analytics, and integration with non-SAP applications. Its versatility allows for streamlined operations, enhancing finance, HR, and supply chain management processes for various sizes of organizations worldwide, aiming for better enterprise management and comprehensive integration.

Service and Support

SAP S/4HANA Cloud's customer service and support present varied experiences. Many find the technical support straightforward, responsive, and professional, rating it around eight out of ten. However, response times can be lengthy, sometimes taking several days. Feedback suggests support staff may lack expertise, requiring escalation to higher levels. Clients often rely on their in-house teams for quicker resolutions. While some praise their efficiency, there is room for improvement, particularly in reducing wait times and enhancing frontline expertise.

Deployment

The setup of SAP S/4HANA Cloud varies in complexity based on organizational size, existing systems, and customization needs. Large deployments may take one to two years, often requiring significant expertise and collaboration with partners. For technically proficient teams, it can be straightforward, particularly with adequate pre-planning. Smaller or less complex implementations might complete in a few months. Experience also indicates flexibility compared to alternatives, enhancing efficiency in cloud environments.

Scalability

SAP S/4HANA Cloud is widely recognized for its high scalability. Many companies appreciate the ability to easily expand resources. It efficiently handles both cloud and on-premises deployments, suitable for large enterprises. Some feedback suggests room for improvement, comparing it to competitors like Oracle, but this hasn't been a significant hurdle for most. Organizations rate its scalability between seven and ten, reflecting its ability to support diverse business processes effectively.

Stability

Users report high stability for SAP S/4HANA Cloud with minimal bugs, crashes, or freezes. Reliability is highlighted, although some mention connectivity challenges due to external factors. Ratings vary, with many rating stability eight to ten out of ten. There are instances of performance issues and update delays affecting stability perception. Organizations find improvements over time, especially with proper infrastructure and staffing. SAP S/4HANA Cloud is praised for supporting large enterprises without major disruptions.
These insights are based on the in-depth reviews provided by peers to help you make a better buying decision.
Download our SAP S/4HANA Cloud Buyer's Guide for additional reliable information.

Review data by company size

By reviewers
Company SizeCount
Small Business19
Midsize Enterprise9
Large Enterprise23
By reviewers
By visitors reading reviews
Company SizeCount
Small Business89
Midsize Enterprise30
Large Enterprise128
By visitors reading reviews

Top industries

By visitors reading reviews
Computer Software Company
16%
Manufacturing Company
11%
Financial Services Firm
8%
Healthcare Company
6%
Retailer
6%
University
5%
Educational Organization
4%
Media Company
4%
Government
4%
Comms Service Provider
4%
Performing Arts
3%
Real Estate/Law Firm
3%
Leisure / Travel Company
3%
Construction Company
3%
Transportation Company
2%
Energy/Utilities Company
2%
Insurance Company
2%
Outsourcing Company
2%
Logistics Company
1%
Non Profit
1%
Wholesaler/Distributor
1%
Renewables & Environment Company
1%
Legal Firm
1%
Hospitality Company
1%
Consumer Goods Company
1%
Marketing Services Firm
1%
International Affairs Institute
1%
Pharma/Biotech Company
1%

Compare SAP S/4HANA Cloud with alternative products

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Learn more about SAP S/4HANA Cloud

SAP S/4HANA is intended to provide a digital core for an organization. It is fully architected for the most advanced in-memory platform, SAP HANA, and is designed on the most modern design principles with the SAP Fiori user experience to create a personalized and simple feel on users’ device of choice (tablet, laptop, mobile). SAP S/4HANA aims to simplify an organizations’ system landscape and reduce total cost of ownership by shrinking the data footprint while at the same time improving productivity levels in the form of higher throughput. Timelines for cloud deployments average around six months.

SAP S/4HANA is designed to drive business innovation by connecting people, devices, and business networks in real time to support the development of new business models. It will also help accelerate the adoption of, and connection to, the Internet of Things and Big Data. SAP S/4HANA can analyze big data at unprecedented speed allowing users to access real-time information from anywhere, any way they’d like and thus help managers make truly insightful decisions. The simplified data model allows customers to reimagine their IT, helping to drive lower costs and deliver IT efficiency. This, coupled with the SAP S/4HANA prediction and simulation capabilities allow it to anticipate the impact of business outcomes. By doing all the above, SAP S/4HANA aims to provide ultimate sophistication in the simplest possible manner.

To learn more about SAP S/4HANA, visit http://go.sap.com/product/enterprise-management/s4hana-erp.html

SAP S/4HANA Cloud was previously known as SAP S4HANA Cloud.

SAP S/4HANA Cloud customers

La Trobe University, Carrefour Comércio e Indústria Ltda, Delaware Consulting and Corning Inc.

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Product Categories

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Cloud ERP

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SAP S/4HANA Cloud Reviews Summary
Author infoRatingReview Summary
Manager, SAP Practice at a computer software company with 1,001-5,000 employees4.5With SAP S/4HANA Cloud, we handle migrations and implementations using valuable features like OLTP and OLAP integration, an app-based interface, and extensive functionality. However, rapid changes and product shifts present challenges, especially for those with existing on-premises solutions.
DGM (IT) at IndianOil Adani Ventures Limited4.0We are using SAP S/4HANA Cloud with modules like PM, FICO, and PS. The real-time analytics are valuable, but improvements in user interface and flexibility for audit queries are needed. We transitioned from Oracle E-Business Suite with minimal disruption.
SAP Project Manager at Doha Petroleum Construction Co. Ltd. (DOPET)3.0I've used SAP S/4HANA Cloud for three years to streamline financial, procurement, and project tracking, appreciating its integration and compliance features, though limited data analytics and costly storage keep my overall rating at 5 out of 10.
Managing Director at Global Information Technology Corporation4.5I transitioned from ECC 6.0 to SAP S/4HANA Cloud, starting with Simple Finance. Its scalability and performance are impressive, but data migration is labor-intensive and costly, requiring ETL experts to ensure high-quality data and a smooth transition process.
Head of Professional Services at HCC - Technology & Advisory4.0SAP S/4HANA Cloud effectively integrates financial, sales, procurement, and production processes in a seamless ERP solution, though it lacks modules like quality control, payroll, and HRMS, and its user interface needs improvement compared to alternatives like Microsoft Dynamics and Oracle NetSuite.
Senior SAP Technical Consultant at Tallimax Consultancy5.0I work with SAP S/4HANA Cloud for clients in the UAE and UK, tailoring its features to specific business processes. Its Fiori interface and HANA 2.0 database offer a faster, user-friendly, and stable solution, ensuring smooth, responsive operations and eliminating data redundancy.
Director of Operations of Support / co CEO at Snag Free4.5SAP S/4HANA Cloud has enhanced our business processes with seamless updates and near-zero downtime. Hosted on Microsoft Azure, it offers robust analytics via SAP Analytics Cloud, though we occasionally face minor resource estimation issues during rapid business expansion.
SAP Practice Manager at Data-core systems4.0I use SAP S/4HANA Cloud for ERP functions, valuing its seamless integration across modules and third-party systems. Its user-friendly interface is a major improvement, though the high cloud subscription cost is a barrier for smaller businesses.