SAP S/4HANA Cloud Reviews

We use SAP S/4HANA Cloud for claims portal applications in more than 25 countries. It is used to work on customer complaints after the sale order has been created. Once the customer or distributor raises their complaint, it goes into different levels of approval. Then, based on whether the different levels of approval have been accepted or rejected, an order gets created in the back end of the SAP system, and a cash memo or part exchange is given to the customer. Before the final approval, different approvals and IDs are created in the SAP cloud database instead of the SAP on-premise database to help reduce the number of users.

SAP S/4HANA Cloud can fulfill all the custom applications and can fulfill custom business requirements. SAP S/4HANA Cloud provides easy database access.

The user interface of SAP S/4HANA Cloud needs to be improved because it is not as good as other applications.

We have been using SAP S/4HANA Cloud for two years.

The solution is scalable. Nearly a thousand users are using the system.

The customer support is good.

Positive

The initial setup is neither easy nor difficult. I rate SAP S/4HANA Cloud's initial setup a five out of ten. The deployment of the solution takes two years. Ten people are required for the deployment, which includes two engineers, one system architect, and four developers.

The solution is deployed on a private cloud. People can access the public cloud using all the necessary authentication. So we have both private and public service applications. We are working in parallel with OutSystems, which is far better for SAP.

Overall, I rate SAP S/4HANA Cloud a ten out of ten.

We're a manufacturing company that uses S/4HANA for managing finances and other business processes. 

I like S/4HANA's automated features, readymade processes, and user interface. It supports various processes required by large international companies, like logistics, procurement, payments, sales, etc. All of these features were available in previous SAP solutions, but HANA has an updated user interface and improved integration with other systems. The readymade processes make HANA a good option if you're adopting a greenfield approach.

S/4HANA isn't ideal for managing contracts and subscriptions. There isn't a feature to notify us when a contract for a service we need is approaching its end or a product is no longer supported. You need a separate solution for that.

I have used S/4HANA for the last eighteen months.

S/4HANA is stable, but it needs resources. 

S/4HANA is scalable. 

I have contacted SAP support in Germany and Spain many times and also SAP partners. SAP support is excellent, but the support from partners varies depending on who you get. Some are more experienced than others. 

I have used other SAP ERP solutions that were more appropriate for small and medium-sized companies, like logistics warehouses. They didn't have good enough support. S/4HANA is easier to use and suitable for large, complex organizations. 

You need to prepare before deploying S/4HANA. You need to do a feasibility study and have a team analyze the current processes. It involves several groups of employees, like testing, configuration, and interface teams. Before implementing, you need to know what resources are needed. It's easier if you are adopting a greenfield approach. It can take two years or more for a large company to deploy S/4HANA company fully. It's at least one year.

The system requires ongoing maintenance. You need people who can code and understand SAP logic. It's hard to maintain if you have to change something.

The license for S/4HANA is expensive, and the licensing structure is hard to understand. The admin license is something like 500 euros per user. Other ERP solutions allowed you to pick only the modules you need. The SAP ECC version requires you to take all the modules even if you are not using them.

You take the whole system and pay your monthly fees. S/4HANA can define licenses based on roles, series, etc., but there are so many kinds of licenses and fees. It's more complicated than the licensing for Microsoft Dynamics or other SaaS ERP tools.

I rate SAP S/4HANA eight out of 10. Before implementing an ERP tool, you should understand your needs, processes, and business requirements. 

I use SAP to manage an entire company. It is an ERP system that helps me streamline and integrate various business processes.

Public cloud deployment is preferred, as I do not have to take care about infrastructure, security and upgrades.

What I like the most about SAP S/4HANA public cloiud is how reliable and powerful it is.

SAP S/4HANA public cloud could improve by adding more features because the current set is a bit limited. I need more options for enhancing the system, especially compared to the features available in the on-premise version. Additionally, the initial setup can be quite complex and still requires deep SAP expertise.

I have been using SAP S/4HANA public cloud for five years.

Very stable, no issues.

I would rate the scalability as a seven out of ten. It is fairly scalable. We have approximately 250 users at our company. Scalability inviolves potential subscription price increase. Adding extra features very often require AddOn subscriptions that you can hardly predict at the start of the project.

My experience with SAP's technical support varies a lot. It depends on the person handling the ticket; if you are lucky, you might get someone knowledgeable, but sometimes it is not so great. It is a bit hit or miss. I would rate the support as a five out of ten.

Neutral

SAP ERP, SAP S/4HANA (on-prem). 

The initial setup is complex. It takes at least four to six months to deploy the solution, depending on scope.

SAP S/4HANA is very expensive. You need to compare the TCO, which is hard in some cases. Of all SAP ERP solutions, public cloud is still the most affordable.

My advice to new users is to pay serious attention to the standard feature set analysis (Fit 2 Standard workshops). If you don't, you might find out later that you need something not in the standard features, and there is no way to add it afterward. Overall, I would rate SAP S/4HANA public cloud as an eight out of ten.

Speaking about use cases, it is a whole ERP system for a medical tech company.

It is a complicated solution. So it should be easier to use.

At the moment, I'm not using the solution, but as a consultant, I'm looking at or evaluating ERP systems for customers. So, SAP S/4HANA is the last one, which I evaluated for one of our customers. Also, my customers chose the solution. So, I am a consultant for my customers. I provide consultations in a totally neutral manner for all the products.

It is a stable solution.

It is a scalable solution.

In one of the projects I know, there are around 400 to 500 users using the solution.

It's a hybrid solution. So a few things are on-premises like the local data is on-premises, and the rest of the software is in the cloud.

The biggest problem if you are involved in implementing SAP S/4HANA is that you are not working directly with SAP, meaning that you are dependent on implementation partners. The implementation partners receive the incentives only if they are selling cloud solutions. So they are cherry-picking in the market. So this means that the transaction phase will go much longer, and the companies with the most needs and the biggest backlog will be the latest ones in the last ones of the transformation, which will spread some competitive disadvantages.

I would recommend the solution to those who are already working with SAP.

I rate the overall solution a seven out of ten.

The solution is to enhance the customer experience. If a company wants a more seamless experience for the customers and they were expanding their omnichannel experience, they implement this product. 

The product improves the customer experience.

It makes it seamless for customers.

It was easy to implement. 

The solution is stable. 

It is pretty scalable as it is cloud-based.

The customization is excellent.

We'd like to have more of a low-code platform. 

I'm not missing any features at this time. 

I have about five years of experience with the solution. 

The solution has been stable. There are no bugs or glitches and it doesn't crash or freeze. It's reliable. 

The product is scalable. It's not a problem to expand the product. Being on the cloud makes it easy.

I'm not sure how big our current environment is. I don't deal with that aspect of the solution. 

Technical support is very professional. They are on time and are always assisting us.

Positive

I recently changed companies, and this solution was being implemented at the time. 

The setup is straightforward. Initially, we were learning how to implement it by ourselves. When we were into the process, it was easier and simpler than we thought to implement and get it up and running pretty fast.

The deployment itself took three months. 

We have five to six people that can deploy and maintain the solution. 

We set up the solution ourselves. It's not hard. We didn't need any integrators or consultants. 

While I don't have an exact number, we have witnessed an ROI in terms of the client being happy with us. 

I'm not aware of the exact pricing of the product.

We are customers and end-users.

Since implementing this product, the customer is very happy, and therefore, we are very happy. 

They are easy to use, and we are witnessing an ROI. 

I'd rate the solution ten out of ten. We are very satisfied with the solution. 

In my consulting work, clients commonly use SAP S/4HANA Cloud for finance and logistics. Some integrate additional applications through the Business Technology Platform, while others streamline manufacturing processes with Digital Supply Chain functionalities.

The most valuable aspect of SAP S/4HANA Cloud is its ease of deployment and the reduced hassles of infrastructure support. Compared to the earlier on-premise ECC version, upgrading is now much smoother, eliminating the challenges that used to appear during version upgrades. One significant advantage is that SAP handles infrastructure support and downtime directly when the system is hosted in its environment. This not only saves time but also mitigates the challenges associated with managing infrastructure independently.

There is room for improvement in SAP S/4HANA Cloud, particularly in enhancing the application's response time. While it is not problematic, any improvements in this area would be beneficial. Additionally, despite the availability of the BTP for integration, there is a potential for increased flexibility. A more adaptable environment from SAP in terms of integration would be highly valuable for optimizing processes and workflows.

I have been an SAP consultant for over 20 years, specializing in supply chain and order fulfillment. 

I find it to be a highly scalable product. The ease of deploying patches and upgrades from SAP contributes to its scalability, provided that users maintain a clean system. The seamless integration suite facilitates the incorporation of non-SAP applications into the landscape, making it a straightforward solution for deployment and accommodating the continuous addition of new functionalities by SAP. Overall, scalability is a strong point for this product. I have worked with setups having around 200 to 400 end users concurrently using SAP S/4HANA Cloud.

While I haven't needed support frequently, the times I did, the response from the SAP technical team was good. The support provided was helpful and responsive, particularly within the Indian ecosystem. Although instances requiring assistance have been infrequent, the overall experience with SAP's technical support has been positive.

The initial setup of SAP S/4HANA Cloud has been relatively smooth in my experience. Compared to earlier on-premise versions of SAP, the process is notably more efficient, particularly in the context of public or private cloud deployments, like SQL HANA on the cloud. I would estimate that the initial deployment is about 40-50% percent more streamlined than it used to be in the past.

For SAP S/4HANA Cloud the return on investment is significant. 

While SAP S/4HANA Cloud may be on the higher side price-wise, it is a worthwhile investment.

In my experience of nearly two decades in the ERP field, I highly recommend choosing SAP S/4HANA Cloud. SAP is a reliable and user-friendly ERP, and its integration with the public cloud ensures continuous updates without the hassles of migration or upgrades. It offers ease of deployment, a user-friendly interface, incorporation of good business practices, preconfigured solutions, scalability, and straightforward upgrade and management processes. Overall, I would rate SAP S/4HANA Cloud as an eight out of ten.

We are into little segments and we are using SAP's little option. We are using five models in that S4HANA, and this is just the backend. On the front-end side, we are using both applications and both are integrated together.

The primary and secondary line views are very helpful.

The solution is reliable.

The scalability is very good.

The integration is very stable. We have 18 years of SAP experience and we simply have migrated to S4HANA. We are using SAP Best Practices within our business requirements and it works very well for using this approach.

Technical support has always been insightful and responsive.

There isn't anything I would want to improve on. It's a good solution.

There is a difference between the real-time synchronization of any application or the solution that's provided by the OEM. SAP is providing releases or notes frequently, so it's an ongoing activity. SAP is constantly providing small, small patches to upgrade everything. The release strategy is based on the OEM. It works fine for us, this approach.

The pricing is high.

We have used SAP for the last 17 years, however, recently, last year, we migrated into HANA.

The stability of the product is good. It doesn't crash or freeze. There are no bugs or glitches. The performance is reliable. 

We've never had issues with scalability. It's good. If a company needs to expand, it can do so.

We currently have 40 or more SAP users in our business. While we have over 700 employees, the backend application can only be used by corporate or regional team members.

Technical support has been great. We've used them in the past and have been satisfied with how they have helped us. 

I am also familiar with Oracle and Microsoft Dynamics. This product has a higher cost, however, it is the best option and therefore you get good value for money.

That said, our company is almost 20 years old and we adopted SAP about 18 years ago. We've pretty much always used it. 

The installation or implementation of this product takes around five months. It's about the process implementation. Therefore, whenever you will implement any application, you have to understand how it will fit into your business. You need to consider the business use cases and the user interactions. All of these tasks take time.

While we handled the solution's implementation in-house, we also had an in-house consultant who assisted us in the process. 

If you compare this product with the big players - like Oracle and Microsoft Dynamics - SAP is quite costly. That said, if you are talking about the solution, SAP is the number one option.

You do need to pay for a license. It's an architectural license based on maintenance costs. Every year we have to pay 22% of the purchase costs and maintenance costs. It's not a subscription-based model, it's a perpetual model.

I would recommend the solution to others. We have 18 years or so of experience with SAP and we've always found the solution to be excellent. We deeply understand SAP and SAP culture. We understand the processes and how to leverage everything for the betterment of our business. We're totally aligned with SAP.

I would rate the solution at a nine out of ten.

I'm a consultant and we are users of this solution. 

The solution performs very well and the kinds of devices that we can use through it are enormous. It can be used through web, mobile, and through graphite interface. They are all supported. 

In terms of analytics, there are some improvements that can be made. I'd like SAP to function more on mobile apps. I'd like to see the majority of our supervisors and managers, who don't have to sit at a desktop all day, but need to attend meetings and seminars, have the ability to access the product from their mobiles. It would make life much easier to have that access at your fingertips.

We've been using the current version of S/4HANA for four months.  

The solution is stable. 

The solution is scalable, we have over 1,000 users. 

We've been working closely with SAP, which is the premier engagement team, and were auditing our systems. We've engaged with a technical team to complete the project and we've had great feedback from them. 

Positive

The product requires various setups in terms of what kind of ports you're taking, whether you're converting from old or installing new, and that will determine the level of complexity. If you are converting from a previous version of SAP to a new one, then it needs to be taken through a different route. The reason is that all the data that you are handling in your business needs to be preserved and protected. If you're deploying from scratch, it's easier than converting from an existing version. Depending on the size of the organization, deployment can take anywhere from eight months to a year. It can sometimes take a couple of years. 

I would recommend this product for enterprise size companies. There are some areas. There are some areas where SAP doesn't quite feel complete and there are hiccups. On a positive note, it works well for us right across the company.